Ultimate Guitar レビュー 1,923

No matter what you do, do not give out your card information. First, they save your card details and absolutely do not allow you to delete them.

I signed up to use the free trial and canceled my subscription at the end of the trial period. I also received a confirmation of the cancellation. After a while, I noticed that $99.99 had been charged to my card as an auto-renewal, and I immediately logged in and canceled this subscription. What I didn’t realize was that I also had a Songbook subscription. Even though I canceled that unused subscription right away, they refused to issue a refund. In response to my refund request, I received the following reply:

“You accepted the Terms of Service; otherwise, you couldn’t have been subscribed.”

Once you provide your card information, you may be charged for subscriptions you are not aware of, and you will definitely not be able to get that money back. I had to cancel my credit card in order to avoid future unexpected charges.

I've been caught by these t*ssers.
My partner 'agreed' on a 14 day free trial and thought she'd extended it by accepting another 7 day free trial.....but alas, what she'd accidentally done was started two free trials which then became two full year subscriptions....so I'm now paying for two subscriptions for the same thing. Both of these are registered to me with my SAME email address. The sh*ts wouldn't refund one of them (I even agreed that I'd pay for one) because they passed the blame onto Apple (because she used an iPad) and said I'd have to take it up with them. Apple - waste of time and gave me a blank 'you cannot get a refund'....I then remembered that my paying source for the iPad was PayPal and so lodged a claim with them pointing out everything as above.....PayPal said that it refused my claim because I didn't cancel before the trials ended...told them that I didn't know anything about either one until I got the Apple invoice emails.
Moral of the story....they're all w*nkers!

JANKY SUBSCRIPTION PROMOS. This is the only ever subscription service I've dealt with that does not give a full refund if you canceled on the first day of your paid period. I didn't even use any subscription features during this period. It's also incredibly sketchy that they require a subscription in order to print any of the chord sheets. These chord sheets are uploaded by users for free so why does it require a payment to print it??

I was charged $200 after trying a free trial. They will not refund me.

Das Abo-Modell ist gemein, obwohl ich keine Abo wollte konnte ich nicht verhindern das das Abo mit PayPal bezahlt wurde, der Email-Support will meinen Rücktritt nicht annehmen und nur einen Teil erstatten obwohl ich unmittelbar in weniger als 1 Stunde um Erstattung und Rücktritt gebeten hatte. Geldverdienen als oberste Leitlinie.

I had an issue with my subscription and thought nothing could be done anymore, but a community manager helped me! My problem was resolved very quickly, thank you so much!

Probably the best site for tabs at a good price!

Been a member since 2013 - I have a lifetime membership but now cannot access it. I have over 500 tabs that I use regularly - not impressed.

Pretty bad experience.

I signed up for a 7-day free trial and canceled it the same day just to make sure I wouldn’t get charged. Still, they charged me €99.99 for a full year for another product they say I was subscribed to. Their offer and their website are absolutely misleading in that regard.

I contacted support right away, but they refused to refund. Then I explained that, as an EU customer, I was within the 14-day withdrawal period. They completely ignored that and just kept repeating their own terms.

They offered me €75 back… but only if I closed my PayPal dispute first. That didn’t feel right at all.

On top of that, I was actually charged twice €99.99. One of those was later refunded without any explanation, but it gives you a clue about their bad practices.

Overall:

7-day trial -> 2 products €99.99 each
Canceled during trial → still charged
Refuse to refund money
EU rights ignored
Refund tied to closing dispute
Duplicate charge

Be careful. This didn’t feel transparent at all.

Excellent service.

Sign up for a free trial for 7 days @ 49.99 a year (spring offer). Your credit card then gets charged @69.99 with auto-renewal and the trial doesn't appear in your account! Customer support will try to con you by writing the following:

"A 7-day trial is available for a 99.99EUR/year plan. This plan was pre-selected. But I’m afraid you didn't start a free trial. You've chosen a 12-month plan (for a discounted price) without a free trial.

I've decided to discuss the case with my head office and asked them to cut off the price.

So here are our special options for you:

Option A: 12-months additional access + your current 1-year PRO access + PRO features in mobile apps included (by choosing this option you'll get in total 24 months of PRO without additional charges);


Option B: 25% refund + your current 1-year PRO access + UG Courses features for 6 months for free (this way you'll get back 25% of the paid funds, keep the 12-month subscription and you will have the UG Courses subscription for 6 months);


Option C: according to Terms of Service; refund the difference between 1-month and 1-year subscriptions; the PRO access will stay active for 1 month"

AVOID AT ALL COSTS

This company is taking advantage of Free Trial offers to trick you into continuing to pay for a service you never intentionally ordered in the first place. They said I only cancelled AUTO RENEWAL, not the service - $99.

Dispute the charge. And I would guess that Aydar, who keeps responding to reviews here, is not any more helpful than Anna, who, although very responsive, is all in on this shameful ploy.

Feel that I’ve been scammed, signed up for ultimate guitar pro for £29.99 which is what I wanted, I have now had taken from my bank account£99.99 for courses and books. I did not sign up for this and now they are saying my free trial period is up and that I agreed. I did not agree and want a refund of the £99.99. I wasn’t informed that this would be taken from my bank account. I’ve been playing guitar since a teenager I am now 73 why on earth would I want courses.

La page de Musescore n' était pas claire pour moi et après un achat d'une partition, il y eu un abonnement qui s'est enclenché au bout de 7 jours.
Pour résilier l'abonnement qui n'était pas souhaité, je ne trouvais nulle part cette indication ou fonction. Après recherche sur le net, j'ai trouvé l'adresse e-mail et le nom de Monsieur Aydar qui a pu m'aider dans ma démarche avec succès immédiat, puisque j'ai été remboursé du montant de l'abonnement au bout de quelques jours.
Merci encore pour cette aide...donc les 4 étoiles sont destinées à M. Aydar
1 étoile de moins parce que c'était compliqué de trouver son contact
Le site Musescore ne mériterait qu'une étoile à mes yeux pour manque de transparence

Nach dem Probeabo werden direkt 200 € für Songbuch und Kurse abgebucht. Im vorhinein wird es so aussehen gelassen als ob man monatlich zahlen muss wenn man auf Subskription drückt stürzt die Seite dauert ab. In meinen Augen definitiv betrug!!!

Thank you Ultimate Guitar, wouldn't be with out you.

State alla larga da questi truffatori. Il mio abbonamento si è rinnovato in automatico dopo 1 anno, senza che io abbiamo richiesto il rinnovo automatico e senza alcun preavviso nelle settimane precedenti, al contrario di quanto affermano nei loro T&C. Ho scritto all'assistenza, mi hanno offerto varie percentuali di rimborso, fra cui il rimborso dell'abbonamento annuale (74.99 EUR) al netto del primo mese (discutibile trattandosi di una richiesta effettuata entro i primi 14 giorni dall'addebito). Ebbene, ho ricevuto 50 EUR di rimborso. Una truffa bella e buona. Staremo a vedere se riceverò la differenza per giungere all'importo corretto del rimborso. In ogni caso la mia opinione non cambierà.

Was offered a deal for 7 days trial then 49.99€ a year subscription if I wanted to keep it.
I didn't find the product worth the fee so I cancelled it two hours later.

Today I got charged 99.99€ because apparently, when I was given the free trial, I was also given some other crap I didn't want, used, or even asked for, alongside the pro subscription. Said crap costs 99€ a year, and I was given no warning about this.
Contacted support, received a clearly automated answer in 2 minutes offering at most 75€ back, and then got ghosted when I said I wanted the full money back.
I called my bank and gave them the evidence hopefully they can get my money back

I did a free trial of 7 days which would turn in a yearsubscription if not cancelled. For some vague reason i got billed 99,99 dollar twice, so 200 dollars for a year (!). They say its my own fault cause i didnt deselect something, so im not getting my 99.99 back

Whatch out what you sign up for!!!!

Ständig erscheinen Updates mit völlig unnötigen Neuerungen, bei es denen aber dann zu Fehlern bei wichtigen Basisfunktionen kommt. Das dauert dann aber wochen- bis monatelang bis diese Bugs wieder behoben werden. Keinerlei Antwort auf Anfragen beim Support.

Just went to UG to find chords as usual, and realized that a feature I use often, transpose, is now a premium feature that you have to pay for! I can get by, but now I imagine all the users that have not studied music theory are going to be left feeling stuck and cheated. This leaves a terrible taste of corporate greed in my mouth, and I will be visiting UG as a last resort now instead of a first stop. This is user generated content, the chords come from it's members, so it seems that Ultimate Guitar (interesting horns in logo...) wants to take from people only, and then take some more, and not give in return. By the way, LOTS of ads already on the website. Just a shame really.