I was treated for trigger finger by Emerson Fernandez at Complete Physio in Islington on 10th August. The staff who made the booking were friendly and efficient on the phone and in person, and made... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I attended the clinic in Angel and saw Matthew Kent for my ongoing issue with my Achilles for a High Volume injection. Matthew was extremely thorough and ensured that I understood the procedure and a... もっと見る
企業が回答しました
Emerson was excellent. I had a very painful knee from a damaged meniscus and after two steroid injections and some gym and physio work I managed a 190 mile walk over 13 days completely pain free. 4... もっと見る
企業が回答しました
I am in London on holiday. Shortly after I arrived I started having a lot of knee pain due to a torn meniscus and subsequently hip and thigh pain. I was in a lot of pain and unable to walk around. I... もっと見る
企業が回答しました
4.9
優良
1378件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Luke was an expert and marvellous at…
Luke was an expert and marvellous at administering the injection
2026年7月23日
Ultrasound Guided Injections からの回答
It’s lovely to hear such positive feedback about Luke. We’re very lucky to have clinicians who combine technical expertise with a calm and confident approach, and we’re pleased this came across during your appointment, Cherida.
The Complete Physio Team
I’ve been having severe knee pain for…
I’ve been having severe knee pain for close to a year and wanted to know more about the causes before deciding on treatments. Diagnostic Ultrasound and the analysis from Chris provided more precise information than the X-Rays I had prior to consultation.
2026年7月19日
自発的なレビュー
Ultrasound Guided Injections からの回答
Deborah, thank you for taking the time to share your experience. We’re pleased you felt supported in understanding your symptoms and making an informed decision about your care. We’ll be sure to pass your kind feedback on to Chris.
The Complete Physio Team
Ultrasound Guided Injections からの回答
Thank you for your kind feedback Jean. We’re really pleased you found the service knowledgeable and efficient, and we appreciate you taking the time to share your experience with us.
The Complete Physio Team
Ultrasound Guided Injections からの回答
Thank you for your feedback! We’re delighted you found your experience with us fast, friendly and efficient. We really appreciate you taking the time to leave a review.
The Complete Physio Team
I was seen by Luke Millard
I was seen by Luke Millard , he gave a good explanation on the procedure and listened to my history, all over in half an hour and considerable cheaper than the Nuffield quote, would recommend
2026年6月27日
Ultrasound Guided Injections からの回答
Thank you Edward, it’s great to hear that Luke took the time to listen to your history and explain the procedure clearly. We’re pleased you found the appointment efficient and good value, and we really appreciate your recommendation.
The Complete Physio Team
Excellent attention to patient care and…
Excellent attention to patient care and comfort. Every single detail about procedure was clearly explained.
2026年7月2日
Ultrasound Guided Injections からの回答
Giuseppe, we’re so pleased to hear that you felt comfortable and well looked after throughout your appointment. Our team always aims to make sure patients understand each stage of their treatment, so it’s great to know you found everything clearly explained.
Thank you for taking the time to share your experience.
The Complete Physio Team
I was seen on time
I was seen on time, no waiting , and the waiting room was cool so if I had waited it would not have been unpleasant. The doctor was very pleasant and soothing so I did not feel frightened about the injection I was about to have, although I knew it was going to hurt.
2026年6月24日
Ultrasound Guided Injections からの回答
We’re pleased to hear that you were made to feel comfortable and at ease throughout your appointment, particularly when you were understandably nervous about the injection. It’s great to know the team helped make the experience as reassuring as possible.
Thank you for taking the time to share your feedback.
The Complete Physio Team
Very easy to talk to
Very easy to talk to, answered all my questions and made me feel at ease.
And very considerate.
2026年6月28日
Ultrasound Guided Injections からの回答
It’s lovely to hear that you felt at ease and comfortable asking questions throughout your appointment. We’re glad our team could provide a considerate and reassuring experience.
Thank you for your kind feedback, Ana!
The Complete Physio Team
The appointment was in excellent time…
The appointment was in excellent time and I was seen promptly. Matthew was wonderful - reassuring, informative, patient and knowledgeable. He was professional and I could not be more happy with the whole procedure. Thank you.
2026年6月28日
Ultrasound Guided Injections からの回答
Thank you for your lovely feedback, Anna. We’re so pleased to hear that Matthew made you feel reassured and well looked after throughout your appointment. It’s wonderful to know you were happy with the whole experience.
The Complete Physio Team
I found that everyone was friendly
I found that everyone was friendly, and the whole experience was very relaxed. The clinic is easy to find and being small was so much better than going to a large hospital
2026年6月27日
Ultrasound Guided Injections からの回答
Thank you for your lovely feedback. We’re so pleased you found the clinic welcoming and relaxed, and that you appreciated the more personal feel of a smaller setting. We really appreciate you taking the time to share your experience.
The Complete Physio Team
Walked 190 miles after two steroid injections and without a problem.
Emerson was excellent. I had a very painful knee from a damaged meniscus and after two steroid injections and some gym and physio work I managed a 190 mile walk over 13 days completely pain free. 4 weeks later the pain hasn’t returned but I keep up the gym work and physio exercises. Emerson gave me great advice and the two ultrasound examinations identified the problem, and aided the injections. It all worked well.
2026年6月24日
Ultrasound Guided Injections からの回答
It’s fantastic to hear that Emerson’s treatment and advice helped you get back to walking pain free, especially for such an incredible 190-mile challenge! We’re delighted that the ultrasound assessments and ongoing exercises have helped you maintain your progress.
Thank you for sharing your experience, Peter, and well done on such an amazing achievement!
The Complete Physio Team
I had booked a guided injection…
I had booked a guided injection appointment with Dave Baker but he quickly identified that I urgently needed an orthopaedic consultation and an injection was not appropriate at this time.
Dave carefully aspirated fluid from my knee to ease the pain caused by swelling.
2026年6月21日
Ultrasound Guided Injections からの回答
Thank you for your review. We are pleased you got given the advice needed by Dave Baker and he helped to ease the pain with the aspiration.
Pleased service and treatment received
Pleased service and treatment received. Will definitely recommend.
2026年6月21日
Ultrasound Guided Injections からの回答
Thank you for your positive review and recommendation.
Ultrasound Guided Injections からの回答
Thank you for your positive review.
Well told pain freeto me painless treatment…
Well told to me painless treatment overall great service.
2026年6月20日
Ultrasound Guided Injections からの回答
Thank you for your positive review.
Successful steroid injection
I had an ongoing running-related tendon problem that wasn't improving, and Chris Myers was excellent throughout. He took the time to understand the issue, explained the options clearly, and was pragmatic and solution-focused in his approach.
We initially tried shockwave therapy before moving on to a steroid injection when it became clear that a different approach was needed. I particularly appreciated that Chris was open-minded and willing to explore different treatment options rather than following a one-size-fits-all approach.
Professional, knowledgeable and genuinely focused on helping me get back to running - I eventually managed to run a 86km ultra marathon a few months after steroid injection which looked extremely unlikely beforehand.
Highly recommended.
2026年4月23日
自発的なレビュー
Ultrasound Guided Injections からの回答
Thank you for your kind review. We are pleased you had a positive and effective experience with us and Chris. We are truly grateful for your recommendation.
Emerson was careful and professional
Emerson was careful and professional. I don’t wish to go into my particular medical situation but he was both supportive and knowledgeable
2026年6月8日
自発的なレビュー
Ultrasound Guided Injections からの回答
Thank you for your kind and positive review.
AVOID FOR SPINAL INJECTIONS
Wasted £935 and the doctor lacked the proper deep-spine training
It has now been exactly 14 days (two weeks) since my procedure at this clinic, and I have had zero results. Absolutely zero pain relief, and zero local anesthetic numbness.
I paid £935 for a deep transforaminal epidural steroid injection for an L5/S1 bulging disc. The MSK doctor performed the procedure using an Ultrasound machine, explicitly telling me that ultrasound is "just as good as an X-ray" and that "it's all about technique." This is completely false. Ultrasound waves cannot see through dense pelvic bone, meaning the doctor could only do a blind, shallow injection into the muscle outside the bone, hoping the fluid would miraculously spread to the nerve.
I have since been referred to an actual hospital Pain Management Consultant. When this specialist looked at my paperwork from this clinic, they were appalled. They confirmed that deep transforaminal spinal injections MUST be done in a sterile theatre using live X-ray (Fluoroscopy) with contrast dye to safely navigate past the bone.
What is truly shocking is discovering how an MSK doctor is even allowed to perform deep spinal injections in the first place. In a standard hospital setting, they are not licensed or permitted to do so. They are exploiting a loophole in private medicine. In their primary medical education, MSK doctors are trained strictly to perform shallow injections (like joints and muscles). They are using this basic shallow training to justify attempting deep spinal injections on human lives—complex interventions that they were never formally trained to perform on the central nervous system.
It is unforgivable to risk a patient's health and take their hard-earned money by performing a procedure you are neither fundamentally trained nor equipped to do.
If you have a herniated disc or severe sciatica, do not waste your money here. Bypass the MSK doctors and go straight to a hospital Pain Management Consultant or Spinal Surgeon who actually has the proper training and X-ray equipment.
The Doctor's name is Matteo.
2026年6月9日
自発的なレビュー
Ultrasound Guided Injections からの回答
We are sorry to hear that you have not experienced the improvement you were hoping for following your procedure.
As discussed during your consultation, no spinal injection can guarantee symptom relief, and unfortunately some patients do not respond despite the procedure being performed appropriately. This possibility was discussed with you before treatment and documented in your consultation records.
We are concerned that a number of statements made in your review are factually inaccurate and would respectfully draw attention to the following points.
Ultrasound-guided spinal injections are an established technique supported by feasibility studies, randomised controlled trials, systematic reviews and meta-analyses. Published research has demonstrated that, in appropriately selected patients, ultrasound-guided spinal injections can provide outcomes comparable to fluoroscopy-guided procedures, whilst avoiding exposure to ionising radiation.
It is also important to note that NICE (the National Institute for Health and Care Excellence), which provides guidance for healthcare practice in the UK, does not state that spinal injections must be performed using fluoroscopy (X-ray guidance). NICE recognises that image-guided spinal injections can be performed using different techniques and does not mandate one form of imaging over another. As with many procedures, the most important factors are appropriate patient selection, clinician training, experience and safety.
The medical consultant clinician who performed your procedure has extensive experience in spinal injection practice within both NHS and private settings, has completed dedicated fellowship training in ultrasound-guided spinal interventions, holds internationally recognised certification from the World Institute of Pain, and has performed thousands of spinal injections with excellent outcomes and an outstanding safety record. He also established one of the UK's first NHS ultrasound-guided spinal injection services.
As documented in both your consultation and correspondence to your GP, recommendations were also made regarding onward specialist review should your symptoms persist. In fact, an NHS spinal review was specifically suggested to help ensure you had timely access to any further investigations or specialist opinions that may be required.
If you wish to review some of the published evidence supporting the safety and effectiveness of ultrasound-guided spinal injections, examples of peer-reviewed studies include:
https://doi.org/10.2147/JPR.S499091
https://doi.org/10.1097/BRS.0b013e3182340096
https://doi.org/10.29252/beat-070307
https://doi.org/10.31616/ASJ.2019.0245
https://doi.org/10.1213/ANE.0000000000007870
https://doi.org/10.1016/j.clineuro.2023.107849
https://doi.org/10.1155/2021/5558138
Whilst we appreciate that you are disappointed with the outcome, treatment success can never be guaranteed, regardless of the imaging modality used. We genuinely wish you well with your ongoing treatment and specialist assessment.
Very good experience
Emerson took time to explain the procedure and recommendation for physio after. Injection was carefully done and generally was very happy with the treatment and aftercare send through by Emerson.
2026年6月1日
自発的なレビュー
Ultrasound Guided Injections からの回答
Thank you for your kind and positive review.
Excellent thorough exam and ultrasound
I am in London on holiday. Shortly after I arrived I started having a lot of knee pain due to a torn meniscus and subsequently hip and thigh pain. I was in a lot of pain and unable to walk around. I had to order a cane from Amazon as I could not bear any weight on my left leg. I am so thrilled I found Complete Physio and more importantly Emerson Fernandez. He was lovely to deal with, extremely professional and knowledgeable and did a thorough exam and ultrasound on both my knee and my hip. We wound up deciding on Cortisone injections which has had a tremendous positive impact on my trip. I cannot thank Emerson enough for rescuing my trip!
2026年5月20日
自発的なレビュー
Ultrasound Guided Injections からの回答
Thank you for your kind review. We are pleased you had a positive and effective experience with us and Emerson. We are pleased the injections were effective.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。