My experience with United carpets from start to finish including fitting was an amazing experience. The two guys who fitted my carpets left it so clean and tidy I would recommend these to everyone.... もっと見る
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Helpful salesman in Mexborough/Swinton Sth Yorkshire store and carpet well fitted and on date promised. This was for my mother and the salesman helped us choose the right carpet for the job. The car... もっと見る
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The staff are brilliant and friendly. Always kept me updated. Amazing quality flooring. Repeat customer to the branch at Mexborough. The fitters arrived on time and did a great job, left no mess behin... もっと見る
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United carpets in Swinton are flipping brilliant. Really helpful staff and for carpets I wouldn't go anywhere else now. Great range of carpets/flooring and I have also used them for a bed base (ottoma... もっと見る
企業が回答しました
企業情報
当該企業による記述
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
当該企業による記述
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
連絡先
Rowms Lane, S64 8AA, Swinton, 英国
- 01709 589333
4.0
ほぼ満足
77件のレビュー
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ネガティブなレビューの 98％に回答しています
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Poor customer service
We ordered a few packs of laminate flooring and it was all bent, so we contacted the store and found it difficult to get a refund. We did get our money back but you could tell they didn’t want to refund it. Some of the staff there are not helpful at all. We’ve had many carpets and laminate from there over the years without any problems, so we were surprised to find the flooring wasn’t right. A couple off days after we got a refund we received a call from the manager saying there were 4 planks missing from a pack and they needed them back of they couldn’t claim for them. They had been cut by the fitter but we still had them. In our opinion he was trying to be awkward about it and he asked for them to be left outside our property and he would collect them! He never did collect them. We’ll never deal with United Carpets & Beds again, absolutely awful customer care. It’s a shame, they used to have lovely staff there too.
2026年6月10日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Good afternoon Michelle, thank you for taking the time to share your feedback.
We're very sorry to hear that your recent experience did not meet the high standards you had come to expect from us, especially as a returning customer who has previously purchased carpets and laminate flooring from our store over many years.
We understand how frustrating it must have been to receive flooring that was not in suitable condition and then experience difficulties during the refund process. We are pleased that the refund was ultimately resolved, but we're disappointed to hear that the service you received left you feeling unsupported and dissatisfied.
Customer feedback is invaluable in helping us improve our service. We regret that we have let you down on this occasion and will ensure your comments are reviewed with the store team. Please don't hesitate to contact customerservice@unitedcarpets.net if there is anything further we can do for you.
Thank you again for your feedback, and we sincerely apologise for the disappointment caused.
My experience with United carpets from…
My experience with United carpets from start to finish including fitting was an amazing experience. The two guys who fitted my carpets left it so clean and tidy I would recommend these to everyone. It was a brilliant experience they were so polite could not fault my service from start to finish.
2026年5月8日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Dawn, thank you for taking the time to leave a review.
We're so pleased that our Mexborough store could meet your expectations and provide you with a amazing experience from start to finish. We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Take care.
Very friendly and helpful
2026年5月7日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Thank you for taking the time to leave your kind feedback. We hope to see you again soon for your next project.
Kind Regards
United Carpets
The carpet was good price
The carpet was good price, good quality measured correctly carpet fitters were fantastic, but the shop wrote my telephone number down so I never got notification of fitting time also got told I needed new grippers when I didn’t carpet fitter said we’re fine as I couldn’t remove some and then got told I couldn’t have one room done has had too much furniture in by the shop and again carpet fitters said it wouldn’t have been an issue so now I have a fully carpeted house with all new carpets but one which is annoying and the carpet at the time was on offer and if I were to purchase it now it would be more more expensive and have to pay for another fitting fee due to being given the wrong information in the first instance
2026年3月12日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Dear Mr Daly
Thank you for taking the time to leave us your feedback.
We apologise that the telephone number was taken down incorrectly, this seems to have been a matter of human error.
With regards to the other issues raised I wanted to take the opportunity to clarify a couple points, which will hopefully help to resolve this for you, and get your project completed.
As standard we would always recommend new grippers with a new carpet - having a good underlay and structure in place can extend the life of a new carpet, ensuring that it is well fitted and stays in place.
We do generally offer a split fitting slot if you need to move furniture from one room to another without any additional charges. So you can have the rooms done on different days.
And finally, as a gesture of goodwill, we will be happy to honour your original deal on the carpet you selected, and if you buy the underlay (as on your previous order) the fitting will be free.
The independent fitters generally have some additional charges if you need their assistance in moving furniture, however these can be discussed when you are in store.
We hope to see you again soon to complete this project and if you have any queries int he meantime please do not hesitate to call the store directly.
Kind Regards
United Carpets and Beds
Quick customer service
Quick customer service, friendly and attentive.
Great value for money, we will definitely be returning soon.
2026年4月23日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Mexborough store was able to make your experience with us a positive one.
We look forward to your next visit with us. Take care.
Good customer service welcomed soon as…
Good customer service welcomed soon as walked in gave us chance to look first was served by mark
2026年4月11日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Rachael, thank you for taking the time to share how our Mexborough store did.
Its a pleasure to hear that you're pleased with the service that you recieved from the team.
Thank you again for the recommendation. Take care.
Dave in Mexborough was a lot of help…
Dave in Mexborough was a lot of help when deciding on what carpet and laminate to choose! Service with a smile also goes a long way :)
Thanks so much!!
2026年3月26日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Rebecca, thank you for taking the time to leave a review.
We're so pleased that your happy with the service that you recieved from our Mexborough store.
Thank you so much for the recommendation. Take care.
The fitters left grippers and underlay…
The fitters left grippers and underlay all over. I found underlay in my bath and grippers left in every room. I even found a piece of wooden gripper with sharp pins on my craft desk. I phoned up and complained but never heard anything back. They fitted the stair carpet ok but it seemed as if they had just thrown cut off pieces anywhere.
2026年2月16日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Good afternoon Karen, thank you for your feedback.
We’re very sorry to hear about your experience with the independent fitters, as this is certainly not the level of service we aim to provide.
The condition you’ve described following the installation is unacceptable, particularly the safety concern of sharp gripper rods being left behind. We also apologise that you did not receive a response after raising this with us—this is equally concerning and not the standard of customer care we expect.
We would really like the opportunity to put this right. Please contact our customer service team at customerservice@unitedcarpets.net, so we can investigate this matter fully.
Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.
I have been into United Carpets in…
I have been into United Carpets in Mexborough a couple of times now and the staff are so friendly and welcoming. They can’t do enough for you! Highly recommend.
2026年3月23日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Vanessa, thank you for taking the time to leave a review.
Its great to hear that our Mexborough store was able to meet your expectations and provide you with a 5 star friendly service throughout.
Thank you so much for your recommendation. Take care.
David was really helpful
David was really helpful and explained everything clearly.
Advised everything we needed.
Couldn't be happier
Thank you.
2026年3月22日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hello Allan, thank you for taking the time to share how our Mexborough store did.
Its a pleasure to hear that the team were able to help you find the right product for you and your home. We're so pleased that you're happy with the finished results.
We hope to assist you again in the future. Take care.
Mark was excellent thank you
2026年3月20日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Shaun, thank you for taking the time to leave a review.
We're so pleased that you're happy with the excellent service that you recieved from our Mexborough store.
Thank you again for your recommendation. Take care.
United Carpets & Beds - Mexborough からの回答
Hi Jade, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Mexborough Store.
Thank you again for the recommendation. Take care.
Carpet we paid for in shop was told 5…
Carpet we paid for in shop was told 5 weeks later it wasn't available. Fitters had no respect for house when fitting. Bad communication and hard to get hold of.
2026年2月19日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Good afternoon Amanda, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Mexborough Store and independent fitters did not meet your expectations. This is not the of service we aim to provide our customers. We would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk with your details and a member of our team will be in touch.
Kind Regards
The United Team
The staff are brilliant and friendly
The staff are brilliant and friendly. Always kept me updated. Amazing quality flooring. Repeat customer to the branch at Mexborough. The fitters arrived on time and did a great job, left no mess behind and its been overall another fantastic experience.
2026年1月13日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Claire, thank you for taking the time to leave a review.
We're so pleased that our Mexborough store could meet your expectations and provide you with a brilliant and friendly service with amazing quality flooring.
We hope to assist you again with any future projects you may have. Take care.
Great product & even better service
I visited United Carpets in Mexborough and received great service from Dave. He was extremely knowledgeable and helpful when making my selections. The quality of service was great all the way through to fitting. I absolutely love my floor. Thanks Again!!!
2025年12月22日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hello Gabby, thank you for taking the time to leave a review.
We're delighted to hear that our Mexborough store could meet your expectations and provide you with an great service throughout.
We hope to assist you with any projects you may have in the future. Take care.
Poor quality easy marks poor fitting
2025年12月3日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Good afternoon Max, thank you for taking the time to leave feedback.
We’re sorry to hear that the quality and fit did not meet your expectations. This is not the standard of service we aim to provide. Please contact our Mexborough store directly or email customerservice@unitedcarpets.co.uk so we can escalate your complaint further.
Thank you again for brining this matter to our attention.
Kind Regards
The United Team
Good staff but poor product
Staff at shop great but fitter now fitting lvt. Fitter says as tiles not precision cut they are fitting close as should do at some points but then gaps at others
2025年10月22日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Good afternoon, thank you for taking the time to leave feedback.
We're pleased to hear that you recieved a positve instore experience when visiting our Mexborough store. Please do not hesitate to contact the store or email customersercvice@unitedcarpets.net if you are not satisfied with the finished result, and our team will be more than happy to assist you.
Kind Regards
The United Team
United Carpets & Beds - Mexborough からの回答
Hi Margaret, thank you for taking the time to share how our Mexborough store did.
We're so glad the team could make your experience with us a positive one.
We hope you love your new carpets, have a great day.
The customer services and staff were…
The customer services and staff were fine in fact excellent the only trouble was to transport the mattress to my home of half a mile was 30 pounds ridiculous
2025年8月30日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Richard, thank you for taking the time to leave feedback.
We're so pleased our Mexborough store could provide you with a excellent instore service.
We hope that you love your new mattress, have a wonderful day.
Face to face customer service and a…
Face to face customer service and a person telephoned to arranged a delivery date to suit me. Very pleased with the carpet and fitting. Thank you.
2025年9月12日
自発的なレビュー
United Carpets & Beds - Mexborough からの回答
Hi Liz, thank you for taking the time to leave our Mexborough store a review.
We're so pleased to hear you're happy with the service that you recieved.
Thanks again for the recommendation, take care.
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