Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... もっと見る
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We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... もっと見る
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The bed was great , the parts need marking better . Carpet no good , still loosing fibres and bald patch getting bigger , lots of carpet pills .
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United carpets is the only place we use for carpets, front of house customer service, quality/ price are all excellent. The fitting lads always do a great job and respect our property. We wouldn’t go... もっと見る
企業が回答しました
企業情報
当該企業による記述
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
当該企業による記述
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
連絡先
Unit 3B, WF8 2LN, Pontefract, 英国
- 01977 602603
4.7
優良
255件のレビュー
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ネガティブなレビューの 98％に回答しています
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United Carpets & Beds - Pontefract からの回答
Hi Paul, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Pontefract store could meet your expectations and provide you with an great service throughout.
We hope to assist you again in the future. Have a wonderful day.
The bed was great
The bed was great , the parts need marking better . Carpet no good , still loosing fibres and bald patch getting bigger , lots of carpet pills .
2026年6月25日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Adam, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with your new bed.
However, we're sorry to learn about the issues you experienced with your carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further. Please contact our Pontefract Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
Due to supply issues for the first…
Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so very helpful and apologetic. Fitter was brilliant did a fantastic job on a very difficult fit.thanks to all
2026年5月29日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hello Derek, thank you for taking the time to leave such a lovely review.
We really appreciate your understanding regarding the supply issues with your original carpet choice. While we always aim to avoid any delays or changes, we're delighted to hear that the alternative carpet turned out to be an even better option and that you were able to receive it for the same price.
It's wonderful to know that our team was able to help and support you throughout the process, and we'll be sure to pass on your kind words to the fitter.
Thank you again for your patience, your custom, and your feedback. We hope you enjoy your new carpet for many years to come.
One door plate hasn't been fitted…
One door plate hasn't been fitted properly but I intend mentioning it when I get them back to fit some vinyl in the kitchen. Otherwise I was happy with the sales person and happy with the carpet and fitters
2026年5月20日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hello Anne, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Pontefract store.
Thank you so much for the recommendation. Take care.
Great flooring company
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fab advice about different types of flooring to make sure you are making the right choice for your home and the fitters are really tidy and efficient. Will absolutely use them again the future if we need any other flooring!
2026年6月8日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Katie, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star experience from start to finish. We're so pleased that you're happy with the finished results of your flooring.
Thank you so much for your kind recommendation. Take care.
Service is great
Service is great, price is always good, and staff always happy to help
2026年5月30日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hello Linda, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Pontefract store.
Thank you so much for the recommendation. Take care.
United carpets is the only place we use…
United carpets is the only place we use for carpets, front of house customer service, quality/ price are all excellent. The fitting lads always do a great job and respect our property. We wouldn’t go anywhere else! Thanks again!
2026年5月19日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Jane, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future. Take care!
Very disappointed with the appearance…
Very disappointed with the appearance of my stair carpet due to the fact inferior underlay used under a Wilton carpet wasn’t cheap what I was charged and was told if I wanted a thicker underlay I would have been charged more the excuse was my floorboards well I’ve had the same floorboards for 28years and never ever have they shown through a carpet needless to say I won’t be using them again
2026年5月14日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Good afternoon Pauline, thank you for taking the time to leave a review.
We’re sorry to hear you are disappointed with the appearance of your stair carpet. Customer satisfaction is very important to us, and we are disappointed to hear you would not use us again. We would like the opportunity to investigate this further, please contact our Pontefract store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Great Carpets
When buying the carpets there was plenty of choice they were good price and were expertly fit.
2026年4月29日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hello Jeanette, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
The man in shop was very helpful polite…
The man in shop was very helpful polite and patient got my order done within days and the fitters turned up on time was very polite and respectful
2026年4月9日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Jayne, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
Ensure their size and quote is correct
The carpet and underlay are good.
I gave the correct size in the shop.
They sent a fitter to measure, he said the size was wrong. I showed him the size I had given, this was correct.
I was charged over another £100 more.
I will not go back for anything else.
They have done this to a number of people I have spoken to.
Not good business
2026年3月27日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi, thank you for your feedback.
We’re pleased to hear you are happy with the carpet and underlay, however we’re very sorry to hear about your experience regarding the measurements and additional charges.
We understand how frustrating this must have been, especially when you had already provided the correct sizes. Customer satisfaction is very important to us and we take comments like this seriously. We appreciate you bringing this to our attention and will ensure your feedback is reviewed with the team.
Kind Regards
The United Team
Screw under Lino
We had near enough full house spent around £1300 and now the bathroom Lino has been pierced by a screw under neath the Lino is now pierced as it’s been glued down
2026年4月14日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Good afternoon Jane, thank you for taking the time to leave feedback.
We’re very sorry to hear that this has happened. We would like the opportunity to look into this further. Please email customerservice@unitedcarpets.co.uk or alternatively contact the store directly so we look into finding a resolution.
Kind Regards
The United Team
Very Helpful
Luke was really helpful in finding me an inexpensive temporary floor covering until we're ready to do a full carpet fit. Nice to see someone helping with the small purchases, not just the large.
2026年4月29日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi, thank you so much for taking the time to share your experience.
Its great to hear that our Pontefract team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future!
Top quality and choice at a good price
Great selection top quality great service, very helpful staff went out of there way to help me choose a bed ,Fully recomend 100%
2026年4月9日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Thank you for your kind feedback and for the 5 stars!
Kind Regards
The team at United Carpets and Beds
Great all round service at the Pontefract store.
Fabulous service from Luke at the Pontefract store. Great choice of vinyl,( needed some for my bathroom ) good quality at a very competitive price. Had the vinyl fitted via the store all done within a week. Fitter very polite and did a really nice job. Highly recommend the Pontefract store. 🫶
2026年3月20日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Thank you for taking the time to review your experience with us and for the 5 stars!
We hope to see you again soon for your next project.
Brilliant
Luke from Pontefract store was amazing. Brilliant customer service skills. Delivery was fast and the delivery guys were Brilliant too. I
Would recommend this shop!
2026年3月18日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Stacey, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Pontefract store and the delivery team.
Thank you so much for the recommendation. Take care.
Excellent customer service
Staff in shop,very helpful friendly and could deliver when I needed carpet, fitters were on time quick to lay carpet and left no rubbish apart from carpet bits
2026年2月7日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Vikki, thank you for taking the time to leave a review.
Its great to hear that our Pontefract store was able to meet your expectations and provide you with an excellent service. We're so pleased that you're happy with the finished results.
Thank you again for the recommendation. Take care.
Very knowledgeable staff
Very knowledgeable staff, warm & friendly, everything done at ease.
Carpet fitters remembered us from our last fitting and were super friendly! Defo be using again !!
2026年3月10日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hello Lesley, thank you for taking the time to leave a review.
We're so glad that our Pontefract store was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again soon. Take care.
Fabulous customer service
Fabulous customer service, from initial enquiries to final fitting, good value too!
2026年3月4日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hello Dave, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you received from our Pontefract store.
Thank you again for your recommendation. Take care.
One word. Superb!!!
They all went out of their way to give me exactly the product & service I wanted.
Absolutely tol marks to all.
I would recommend.them to anyone.
2026年2月18日
自発的なレビュー
United Carpets & Beds - Pontefract からの回答
Hi Graham, thank you for taking the time to share your experience with us.
Its such a pleasure to hear that our Pontefract store was able to go above and beyond to ensure that you recieved the service and product that you was looking for!
Thank you so much for your recommendation. Take care.
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