Fantastic service. I hadnât used urban rock previously, but after first use I was straight back on the website ordering more. Product range is great, delivery is really efficient, communicatio... ãã£ãšèŠã
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Over several years I have bought different items from Urban Rock and have not had an issue with the product quality or speed of delivery. Well done and keep it up !
Great online store with a selection of good quality climbing gear. The service I've received has always been excellent with prompt delivery and an easy returns process on the occasion I've had to use... ãã£ãšèŠã
Received my delivery of Climb On cream and Climb On bar within 4 days of placing my order. Both products were at a discounted price and there was no delivery charge. I was kept informed at all stages... ãã£ãšèŠã
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Urbanrock.com ã«ã€ããŠ
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At Urbanrock we are proud to call ourselves climbing equipment specialists. Our aim is simply to be your first choice for buying climbing equipment online. We have an extensive range of climbing gear, and our products are carefully chosen to ensure that they will do the job they are supposed to do. Whether you are looking for footwear, a rucksack or a full set of winter climbing hardware you can be sure that the products we stock will do the job you require.
Delivery and Returns
Urbanrock offers Free Delivery on UK orders above £30 and on many international orders. We also have a no quibble 14 day returns policy.
Contact Details
If you would prefer to talk to one of us, our email is warehouse@urbanrock.com.
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Unit 14, Wenta Business Center, Colne Way, WD24 7ND, Watford, ç±³åœ
- warehouse@urbanrock.com
- www.urbanrock.com
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5 stars
Great service. Product as described - delivered quickly
Great service.
Good price and delivered with no fussâŠ
Good price and delivered with no fuss as promised.
Just what I needed quickly deliveredâŠ
Just what I needed quickly delivered at a great price. I purchesed rear clip bales for my Petzl crampons which were not even in stock in most places.
Great people to deal with
Great people to deal with. Fast service and great prices.
Thank you
Spot on couldn't ask for more manyâŠ
Spot on couldn't ask for more many thanks
Excellent seller
Good price, great service
Good price, incredibly fast delivery, great communications, thoroughly recommended !
Great communication and thanks for theâŠ
Great communication and thanks for the extra effort sourcing my large 47.5 size from the factory. Highly recommended!
Delivered on time.produxt as describedâŠ
Delivered on time.produxt as described and at a good price
Quality item
Quality item. quick and easy purchase and fast delivery.
Great service overall
Disappointing waste of £175
Order 34684 Return
Really disappointing (no pun intended).
Have used Urban Rock a number of times for gear with no issues. Good prices and delivery.
This time I bought a pair of Petzl Dart Crampons. They arrived but are not a good fit for my boots. I took them to a specialist retailer but they concluded that the front bail was the wrong shape for what is a fairly standard winter boot (La Sportiva Nepal Cube). The symmetry seems off as well with the front point coming out at an angle with the front frame when fitted. Luckily Urban Rock offers a no quibble return service....
I packed them up (loose in the Petzl box) as I had received them and posted them back. Got an email from Urban Rock today with a photo of a scratch on one of the heel points, refusing the return (no quibbles) but kindly not charging me for the return postage.
So I'll take the £175 hit Urban Rock although the crampons had clearly not been used but more likely had been damaged in transit by clattering around loose in a box.

Urbanrock.com ããã®åç
Excellent service and good prices too!
Excellent response to my enquiry
Fast delivery
Very helpful and accommodating
Very helpful and accommodating. Prompt dispatch. Excellent. Will use Urbanrock again.
Excellent and prompt service
Overall my experience of Urban Rock was poor.
Overall my experience of Urban Rock was poor.
Despite my shoe size being shown as available I was contacted after purchase to inform me that size wasn't available and I was offered to try the size above or below.
When I tried that size and it didn't fit I was informed Urban Rock do not do free returns so I had to pay about £10 to return the shoes that did not fit.
Furthermore I was not notified when my return had been received and I have still not had my refund processed. Overall it was pretty bad experience.

Urbanrock.com ããã®åç
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