Urbanrock.com ロゎ
りェブサむトにアクセス

Urbanrock.com レビュヌ 907

•
TrustScore 5段階評䟡の5

4.8

レクリ゚ヌション センタヌ
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic service. I hadn’t used urban rock previously, but after first use I was straight back on the website ordering more. Product range is great, delivery is really efficient, communicatio... もっず芋る

5぀星のうち5の評䟡

Over several years I have bought different items from Urban Rock and have not had an issue with the product quality or speed of delivery. Well done and keep it up !

5぀星のうち5の評䟡

Great online store with a selection of good quality climbing gear. The service I've received has always been excellent with prompt delivery and an easy returns process on the occasion I've had to use... もっず芋る

5぀星のうち5の評䟡

Received my delivery of Climb On cream and Climb On bar within 4 days of placing my order. Both products were at a discounted price and there was no delivery charge. I was kept informed at all stages... もっず芋る

䌁業情報

  1. レクリ゚ヌション センタヌ
  2. 登山クラブ

Urbanrock.com に぀いお

さたざたな倖郚゜ヌスから提䟛された情報

At Urbanrock we are proud to call ourselves climbing equipment specialists. Our aim is simply to be your first choice for buying climbing equipment online. We have an extensive range of climbing gear, and our products are carefully chosen to ensure that they will do the job they are supposed to do. Whether you are looking for footwear, a rucksack or a full set of winter climbing hardware you can be sure that the products we stock will do the job you require.

Delivery and Returns

Urbanrock offers Free Delivery on UK orders above £30 and on many international orders. We also have a no quibble 14 day returns policy.

Contact Details

If you would prefer to talk to one of us, our email is warehouse@urbanrock.com.

.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

907件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

Urbanrocksl ロゎ

Urbanrocksl

urbanrocksl.com

TrustScore 5段階評䟡の3

3.2

(1)

urbanstock.es ロゎ

urbanstock.es

urbanstock.es

TrustScore 5段階評䟡の2

2.2

(16)

Vollkeep ロゎ

Vollkeep

vollkeep.com

TrustScore 5段階評䟡の2.5

2.5

(5)

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Disappointing waste of £175

Order 34684 Return

Really disappointing (no pun intended).

Have used Urban Rock a number of times for gear with no issues. Good prices and delivery.

This time I bought a pair of Petzl Dart Crampons. They arrived but are not a good fit for my boots. I took them to a specialist retailer but they concluded that the front bail was the wrong shape for what is a fairly standard winter boot (La Sportiva Nepal Cube). The symmetry seems off as well with the front point coming out at an angle with the front frame when fitted. Luckily Urban Rock offers a no quibble return service....

I packed them up (loose in the Petzl box) as I had received them and posted them back. Got an email from Urban Rock today with a photo of a scratch on one of the heel points, refusing the return (no quibbles) but kindly not charging me for the return postage.

So I'll take the £175 hit Urban Rock although the crampons had clearly not been used but more likely had been damaged in transit by clattering around loose in a box.

2019幎12月12日
自発的なレビュヌ
Urbanrock.com ロゎ

Urbanrock.com からの回答

Hi Maurice,

Thanks for your review.

We have compared the crampons you returned with other Darts we have in stock here and all the other pairs have no scratches whatsoever having come from Petzl in France.

There is scratching on the points and around the toe bails. Whilst this scratching will not affect the performance of the crampons in any way they are no longer in a new condition and we are unable to send them out to another customer as a new product.

We have no quibble returns when products are sent back to us in a brand new condition which the customer received them. Unfortunately these crampons are not in an as new condition.

Kind Regards,
Urbanrock

5぀星のうち1の評䟡

Overall my experience of Urban Rock was poor.

Overall my experience of Urban Rock was poor.

Despite my shoe size being shown as available I was contacted after purchase to inform me that size wasn't available and I was offered to try the size above or below.

When I tried that size and it didn't fit I was informed Urban Rock do not do free returns so I had to pay about £10 to return the shoes that did not fit.

Furthermore I was not notified when my return had been received and I have still not had my refund processed. Overall it was pretty bad experience.

2019幎11月14日
自発的なレビュヌ
Urbanrock.com ロゎ

Urbanrock.com からの回答

Hi Will,

Thanks for your review.

Unfortunately due to a stock discrepancy we had to offer you a size above or bellow what you had ordered which you happily agreed to. The shoes were then delivered to you the following day.

With our low prices we don't offer free returns however a pair of shoes should cost no more than £3-4 to send with Royal Mail.

Your order has been refunded and an email notification was sent.

We do apologise for any inconvenience caused. If you need any further information please don't hesitate to contact us.

Kind Regards,
Urbanrock

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報