UrthBoxレビュー 

Missing snacks bad customer service instead of sending itemized receipt how I requested after I realized I’m missing snacks they ignored me. When I told them I’m missing my snacks they tried gaslighting me into saying my family ate some which is not true. Also the snacks that I did receive were not good such as the stale popcorn was stale that went right into the trash

Absolutely awful products. WHAT A BIG WASTE OF MONEY!! RUN! DO NOT BUY!!!!! All of the chocolate melted by the time it got here and made a mess with the other products in the box. I reached out to the company and they said all the chocolate was worth 50 cents, so they provided a 50 cent refund. Then, they came back and said they would refund the shipping, but didn't do that. I am shocked at the terrible customer service. I would not recommend this company and based on their product offering and customer service, they are sure to fail.

DO NOT USE THIS SERVICE. I ordered a 3 month mini box subscription for fathers day and they purposely hide the auto-renew information in the smallest fine print, when the consumer thinks they're purchasing a finite subscription. My plan was supposed to be a box shipped one month for 3 months, Then they send you the "auto-renewal" email which they know will go to your spam or junk folders so they can charge you extra for something you don't want, need or didn't enjoy. I've had plenty of subscription services in the past that will work with you on cancelations if the auto renewal occurs and you don't want to approve it before the product ships. This company does nothing and basically says "Oh well, we already have your money". I may have considered using this subscription box in the future but after dealing with their non-existent customer service, that either doesn't respond or says "tough luck" I cannot recommend this to anyone. Absolutely a scam. My advice is to find a more reputable subscription box. This is not worth it!!

Their customer service was horrible! When initially purchased this as a gift for Father’s Day, it was not explicitly stated that it would reoccur, but they hide it in the additional fine print. I took screen shots of my order and confirmation and nowhere did it say that it would reoccur with the option I chose. Their customer service began responding to my emails asking questions and provided feedback then just never responded to my last email where I sent screen shots of my order confirmation showing that the package I purchased explicitly stated that it would only reoccur once a month for three months. NOT until cancelation. Kinda scammy. Purchasers beware.

Many of the boxes came with the same things multiple times. Some foods had a terrible metallic taste and smell from the bags. We had a subscription and the auto renewed the subscription without an email. The only reason why we had one is because we had a gift card. We reached out the next day when they say it was processed through our card. No boxes were sent at this time and nothing was delivered. They still held us to the 6 month subscription that we can’t afford. I can understand maybe paying for one box but it wasn’t even sent or being processed at the time we reached out to the company.
Major takeaways
- Some food is actually good
- A lot was not edible or couldn’t even try it do to the fact it smelt like metal
- They didn’t send us a reminder email which their suppose to do before auto renewal
- customer service was terrible and they don’t have integrity
- I will give a review for every box received

Absolutely terrible company. Scamers. Will steal your information without permission. Create accounts. Charge you and their customer service is some chat GBT AI automated responses. Worst company I have ever came in contact with. Also the snacks are disgusting, they repeat and just buy random bulk snacks from a discount grocery outlet and send them to you. Not worth your money. Dont support this company.

Deceptive practices where auto renews are not alerted and they won't refund your purchase. Avoid this company

Despite the nice curation of snacks that I gave to my daughter as a gift for 6 months, I had no intention of renewing. They did not provide any notice of the upcoming renewal, except for 1 day prior to which I promptly replied I did not wish to renew. They sent an email saying "You're breaking up with us?" And then promptly charged my credit card for a renewal and stated that because my email came 1 hour after the deadline, the cancellation was assumed to be for the 6 months after that!! What??? Stop the delivery now, stop the cheating the customer. Either run a valid subscription service and take care of the people who will be your customers and good adverstisements, or get out of the business!

The boxes were cool but i paid for a 1-time gift and somehow got charged for more. The reasoning being that their policy is to auto-renew even though that is an option when purchasing to which i said I didn't want to get reoccurring gift. Urthbox has terrible customer service on top of that. They are not helpful, they do less than the bareminimum and i highly recommend finding a more honest company to go with.

I subscribed to UrthBox Inc for what was advertised as a monthly delivery of healthy, high-quality snacks. Instead, I received a large box filled with food items that were either expired or set to expire within 24 hours or same week of delivery.

I immediately contacted customer service and followed up consistently, but they ignored me for nearly four weeks. During that time, they shipped another box I had explicitly asked them not to send.

When they finally replied, they refused to cancel my subscription, offered no refund, and instead offered to send me a “complimentary small box” filled with more low-quality items. Their support phone number never connects to anyone, ever.

UrthBox’s Terms of Service state they do not guarantee the quality or freshness of any product, do not allow returns, prohibit refunds after 24 hours (even for long-term subscriptions), and even include a waiver of class action rights. Their cancellation policies are deliberately obstructive and designed to trap customers in auto-renewing charges.

This is a deceptive and abusive subscription model that violates consumer trust and should be investigated.

I accidentally received a second box and was initially annoyed, but the contents won me over again. When I canceled, they even offered a discount on a future order. Great service with no pressure.

I really liked the concept — a surprise box every few weeks. I love trying new things, so this format was perfect for me. Yes, delivery takes a bit longer, but they’re upfront about that, so I was prepared. Most importantly, the products are high quality. It never feels like they just threw in random items — each box feels thoughtfully curated.

Shipping can be a bit slow around the holidays, but they’re upfront about it. For me, the quality of the snacks made it worth the wait. You can tell they put care into every box.

I bought it as a gift for a friend and really liked that the service sends reminders about delivery dates and upcoming charges — there’s nothing you need to remember yourself. When I no longer needed the subscription, I just logged into my account and canceled it. Very convenient. Customer support is responsive and polite — which is rare these days. I'm happy with the experience.

As someone who follows a plant-based lifestyle, finding a snack box that aligns with my dietary choices can be tricky. That’s why I was excited to try UrthBox, which offers a dedicated vegan option in their subscription lineup. After receiving a few boxes, here’s my honest review of the vegan snack variety they offer.

🌱 What’s Inside?
Each month, the vegan UrthBox arrives packed with 7–30+ full-size snacks (depending on the box size you choose). The variety is impressive — from protein bars and dried fruit to chips, trail mixes, cookies, and even beverages like kombucha or plant-based lattes.

Some standout items I received:

Vegan cheddar puffs made from lentils

Organic seaweed snacks

Superfood-packed trail mix

Non-dairy chocolate bites

A surprisingly good plant-based jerky

🧡 Pros:
Great variety: No two boxes are the same. You get to try a wide range of brands — including smaller, emerging companies that are hard to find in stores.

Clearly labeled vegan items: No guessing games. Everything is plant-based.

Healthy-ish options: Many snacks are organic, gluten-free, or low in sugar.

Convenience: Perfect for busy days, travel, or just keeping your pantry exciting.

🙃 Cons:
Occasional misses: Not every snack is a winner (a few were bland or overly processed), but that's to be expected in a sampler-style box.

Pricey for the larger boxes: The more snacks you want, the higher the monthly cost. But you are paying for convenience and curation.

Repetition over time: If you subscribe for a long time, you may start to see repeat brands or similar items.

🌟 Final Verdict
If you’re a vegan or plant-based snacker who loves discovering new goodies, UrthBox is a fun and reliable choice. It’s like getting a little surprise party in your mailbox every month — and you don’t have to worry about reading labels. While it’s not the cheapest option out there, the variety and curation make it worth trying, especially if you enjoy exploring healthier snack options.

Rating: 4.3/5

I don’t get why some people are frustrated with the subscription. The terms are clearly laid out — billing dates, duration, and how to cancel. I tried a test box, canceled easily, and even got a friendly thank-you email. The snacks were unique and high-quality.

Great experience overall. The website is easy to understand, all the terms are clearly listed, and there’s no confusion. I bought one box, then realized it auto-renewed — but that was on me for not canceling in time. I emailed them, and they canceled it right away, no questions asked. Very reasonable approach. The boxes had interesting snack combos — many of which I’d never tried before.

I gifted a box to a friend, and she loved the surprise inside. Even with a holiday delay, support kept me updated. The snacks were great, and the experience was smooth and professional.

I ordered the protein box, and as someone into fitness, it was a great guilt-free snack option. Not super high in protein, but well-balanced and tasty. Sign-up and cancellation were simple and hassle-free.

I canceled the subscription after the first box since it was just a gift. No problems at all. I still received a thank-you email and an invitation to come back in the future. The communication was friendly and not pushy. The gift was a hit, the box made a great impression. A well-designed service.