VAXLAMP レビュー 

Item very poor quality, overpriced and not as described. Customer service rude and unhelpful. No chance of returning the item as it is shipped from China.

I am very happy with the lights I purchased, they look great. The assembly is a lot of work but I don't mind it.
I also reached out to the cusfomer service for help and they got back to me fast with all the help I needed.
However, the delivery took 3 weeks!!

Lätt att få kontakt med företaget då dom svarar snabbt och mycket hjälpsamma 🙏

The construction of the lamp is not stable. The warm light is not warm. The remote does not work. The plastic has damages.

I never received my order and was notified by UPs the package was damaged during shipping and being returned to the sender. When I reached out to vaxlamp about my refund, I was asked to contact UPS for a claim number. I completed the request and informed vaxlamp that UPS sent needed documentation to the sender and waiting for return of the completed forms. I received a case number which I then provided to vaxlamp. I was then informed that I would not receive my refund until UPS confirmed the damage. I had nothing to do with inadequate packaging leading to damage. I have yet to receive my refund. I placed my order on Oct 29. I have no light and no refund. Horrible customer service!

Buongiorno
Ho acquistato questo lampadario importante x il mio soggiorno su linea classica.
Devo dire che sia dal mio invio ordine a tutta la corrispondenza e stato molta gradita la rapidità e la professionalità delle risposte, poi quando e arrivato il prodotto puntuale nei termini di consegna e stato molta la soddisfazione della qualità ed eleganza del prodotto.
Consiglio fortemente questa azienda per la serieta e la qualità dei prodotti.
Un cordiale saluto e complementi a tutto lo staff.

product is smaller, uglier and generally less desirable than indicated by site. Returns are sufficiently expensive and complex to make them unviable.

Great product, great communication and customer service. Will purchase from this company again!

The light I liked was no longer in stock which was frustrating but the service i received was second to none. Very helpful

Ordered lamp that matched others in our home. Fast delivery.

Il me manque une douille!
On vous a envoyé des photos et vous faites l’autruche!

C’est de la publicité mensongère! Commande pas complète pour 400€!!!

Dyra och känns inte lika lyxiga som de var på bild.

Quality product delivered in reasonable time

Very prompt response and answered my all questions, very professional service

Lamp is absolutely beautiful and well worth the money. It's half the price of ones I've seen in showrooms. It did take ages to arrive, even getting delayed in Hong Kong during their bank holidays season but the customer service inter-action and prompt responses throughout when I was chasing for updates was exceptional.

Wonderful lamp! A talkpiece for sure!

Very good service

The candelier I ordered came with scratches and very low quality. It wasnt even assembled and I payed more than 200€ for it.
I got a refund in the end but it took quite a lot of emails forward and backwards.
Its just a scam, dont buy there!

THE BAD - The Packaging - it comes in 2 boxes which I did not expect (mine did not come together) I thought I was missing parts, the styrofoam packaging is cheap and breaks apart such that the static beads are everwhere. Mine came without assembly instructions.

THE GOOD - Easy to assemble (somewhat intuitive). DO NOT LOSE THE SMALL WHITE PLASTIC MALE TO MALE connector between the FEMALE connector in the light and the FEMALE connector that comes up the pipe.

THE BEST - The customer service was very reponsive and surprising given China made product and shipping. I will buy other items from them!

Product is coming from China which make returns/exchanges impossible because the return shipping is astronomical. That is not clearly written anywhere during the checkout/return process.

The product I received was not up to my standards and was completely cheap and flimsy looking. It was not well made at all.

Do me a favor and shop somewhere else!