Vets Now - Doncaster レビュー 69

Speedy appointment, kindness of staff, friendly and compassionate, call centre staff very helpful and knowledgeable and not to far from my home. Thankyou for your help at this worrying time, would have been 5 stars except for the price but appreciate you have your costs.

Excellent service

My experience with the out of hours vets was really good super quick to be seen the staff are really friendly and helpful I have nothing negative to say was great service

We had to visit this emergency vet for our puppy and, honestly, the experience was a mix of excellent care and shockingly high costs.
The vet we saw was amazing—she was incredibly gentle, knowledgeable, and took the time to explain everything clearly. She made a stressful situation feel much more manageable, and I couldn’t fault her care at all.
That said, the pricing felt unreasonable. £302 for a consultation before any treatment, and £34 for just six tablets, is extremely steep. Even with insurance, the excess was £250, which made it hardly worth claiming.
I completely understand that emergency services cost more, but these prices feel out of reach for many people. It’s a shame, because the staff themselves are excellent.

I can’t fault the Veterinary care excellent. Charges, consultation fee and medicines absolutely extortionate.

Welcoming receptionist, Vet calmly listened, thorough examination and confidentiality put our minds at ease

All the staff were fantastic! My little boy was so poorly and they looked after us so well

Made us feel completely at ease and reassured us with our dog's diagnosis.

The out of hours service was excellent, we arrived on a Sunday morning one hour after making the initial phone call and were seen within a few minutes. All of the staff were very friendly, welcoming and efficient. Thank you for your support during a stressful situation.

They rob you and lie to you. £350 to even enter the door, (cat got ill on a bank holiday Sunday) the vet told me my cat has cancer and will need a specialist to move forward and sent me home with a £780 bill.
I was charged £40 for a singular painkiller, not a pack! A single tablet that I had to crush and divide into 10 equal parts. Best part was I already had some at home.

Took her to my regular vet the day after and they told me she has a kidney infection, not cancer. They then refused to send over the medical notes and test results I HAD PAID FOR as they were too busy and I had to pay for all the tests again at my normal vet.
They also told me the pain killer they gave her was not safe for her kidneys, and I had to pay £2000 for 3 days of dialysis.

I’m now £3500 down and they still have never sent the test results to my vet, and this was in august. Luckily my normal vet saved her.

Kept use upto date with the dogs progress.
Listened to what we had to say.
The most amazing morning and day staff

Really good

Friendly staff. Good service

Wonderful kind gentle vet, didn't have to wait long and she eased my rabbits pain.

All staff were completely professional and courteous at all times. Excellent service

Our pet was initially treated by another vet but transferred to vets now for overnight monitoring. This obviously incurred charges for both the transfer and another check by a vet. The main concern seemed to be are we insured and how much for!! Our pet then had all the same treatments that she had already received at the previous vet some I would deem necessary but amazingly some of the extras seemed to add up to nearly exactly the ‘deposit’ we had to pay that would not as we later found out be covered by our insurance!! Happily our pet was ok and returned home but there didn’t seem to be any affinity with the animals and customers just a thanks have you paid pick her up asap approach.
These large vets practices for me seem to have lost touch with personal care and seem to want to take as much as possible from pet owners who can and obviously will pay anything for their pets.
I will be moving my pets to a family practice from now with overnight facilities, the out of hours care (even though the practice was open Saturdays) is also another scam designed to get more money from worried owners.

Vet provided a wonderful service thoroughly checking over our pet rabbit who required antibiotics and pain killers. Vet showed us how to administer medication. She was very kind and the nurse assistant was just as kind and friendly. Very happy with the service received.

Had 2 emergency visits to vets now with an epileptic dog. Both times excellent- this recent experience was excellent the young vet talked us through different options and cost. Excellent service.

Firstly, lots of parking next to Pets Now.
Premises very clean and spacious.
I cannot praise the staff enough, so lovely and helpful.
Treatment and medication were not pushed on me; all in all a really positive experience.