Vets Now - Eastbourne レビュー 199

TrustScore 5段階評価の4.5

4.3

Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ Eastbourne, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Phoebe was FANTASTIC. It just such a shame emergency vets are so expensive. Luckily for once I had the money upfront to pay. £423!! As my dog is insured, I will get the money back. What about most pet... もっと見る

企業が回答しました

5つ星のうち5の評価

We took our dear little Cavalier to Vets Now on the August bank holiday,because she has massively large runny poops with lots of blood which came on without any warning. They treated her but she di... もっと見る

企業が回答しました

5つ星のうち1の評価

Absolute extortion. Everyone there was very kind and calm for sure but after being referred by online vet, the vet we saw didn’t seem to have the same up to date knowledge and just gave basic monit... もっと見る

企業が回答しました

5つ星のうち5の評価

Call answered very promptly, reassured by vet and appointment made to be seen asap, made aware of cost. On arrival Vet very kind to my beloved cat and after thorough examination appropriate treatment... もっと見る

企業が回答しました


企業情報

  1. 救急動物医療サービス
  2. 獣医

Vets Now - Eastbourne について

当該企業による記述

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


連絡先

  • Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ, Eastbourne, 英国

  • 01323 325168

4.3

優良

TrustScore 5段階評価の4.5

199件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Wrong diagnosis and £2000 out of pocket

Took our dog here with sickness and diarrhoea left there the next morning with a dog that had dosed right up on pain killers and apparently unable to use his back legs at all told we needed to rush him to Newmarket DWR who are amazing by the way to find out they have missed diagnosed our dog who turns out to have an injured leg some how the who experience has cost us £2000 more than it should of we seeking this payment in compensation from vets now I will update this when have an outcome

2026年5月17日
自発的なレビュー
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Russell, thanks for sharing your experience at Vets Now Eastbourne pet emergency service. What you’ve described sounds very unusual and we’d really like the opportunity to look into this further for you. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

5つ星のうち5の評価

Facilities

Facilities, friendly professional and very dog welcoming staff plus level of care

2026年5月27日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Bill, thanks so much for your positive feedback regarding your recent visit to Vets Now Eastbourne. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a great day.

5つ星のうち5の評価

Under a difficult visit where we lost…

Under a difficult visit where we lost one of our dogs the receptionist and Vet handled our moment very well.
They were sympathetic ,understanding and professional.

2026年5月10日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

We are truly sorry for your loss. We appreciate your kind words during such a difficult time. Thank you for your feedback.

5つ星のうち5の評価

Excellent service

Very efficient and helpful could not fault any of the staff they were all very kind

2026年5月2日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

We appreciate your kind words and are so glad to hear that our team provided such a positive and supportive experience for you.

5つ星のうち5の評価

They were amazing,saved my dog Thea…

They were amazing,saved my dog Thea life.

2026年4月21日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Judy, we are so happy we could help Thea at Vets Now Eastbourne. Thank you for sharing your experience with us; we appreciate it.

5つ星のうち5の評価

Fantastic service

Fantastic people, great quick help for our dog

2026年4月7日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Thank you for your kind words, Elizabeth. It was our pleasure to help your dog. Have a great day!

5つ星のうち3の評価

Polite and efficient

Polite and efficient, nice vet, had it been an obvious problem, like a wound, or a cat or dog, the treatment would have been fine. As it was the ferret was made comfortable until I could get him to my own vet where the diagnosis was confirmed and exploratory surgery proved the prolapsed bladder to be accompanied by heart failure.
I have no issue with out of hours vets but my heart sinks when it comes to my ferrets because knowledge is so limited.

2026年4月8日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi there, thank you for taking the time to leave a review. We understand your feedback but we're glad we could be there to help your ferret until you could get to your vets in the morning.

If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.

5つ星のうち5の評価

Calm reassuring friendly staff

Calm reassuring friendly staff. Seem very fast and referral set up all on a bank holiday. Thank you

2026年4月7日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Jan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5つ星のうち5の評価

The vet we saw was lovely

The vet we saw was lovely, explained everything to us and made sure we understood. We weren’t rushed and she took her time with our cat, calming and making a fuss of her before she did any checks.

2026年3月15日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Linda, thank you for taking the time to leave us a review. We're so glad to hear our vet was able to help you and your cat. Have a lovely day!

5つ星のうち5の評価

Staff are brilliant

Staff are brilliant, very friendly and knowledgeable. You get such amazing service. I am quite sure that if I had not taken my dog here she would have passed away overnight. I wish they did a day practice. As vets now are so much better than my day time vets.
This is the third time I have had to use the out of hours vets and every time they have done outstanding work. Cannot recommend enough.

2026年3月13日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Rebecca, Our teams are passionate about pets, and feedback like yours means a lot. We’ll share this with the Eastbourne team; thank you for taking the time.

5つ星のうち5の評価

Phoebe was FANTASTIC

Phoebe was FANTASTIC. It just such a shame emergency vets are so expensive. Luckily for once I had the money upfront to pay. £423!! As my dog is insured, I will get the money back. What about most pet owners, who wouldn’t have the money to pay. The idea of any pet being ill and in pain, not being treated, because the owner cannot afford the astronomical bill, really upsets me. It’s not the owners fault; but these conglomerates, that have turned vet practices into businesses. I don’t blame individual vets either. Being a vet is a vocation not A MONEY MAKING business.

2026年3月12日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

We appreciate your feedback about costs. Transparency matters to us - here’s a detailed explainer of fees and what they cover: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

5つ星のうち5の評価

They knew exactly what they was doing

They knew exactly what they was doing, they were quick to jump in action. Although very expensive, they saved my rabbits life.

2026年3月7日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

5つ星のうち5の評価

Reception staff kind and caring as was…

Reception staff kind and caring as was the vet who gave us advice and to return to Sussex coast vets on Monday. Chino was relaxed in her company

2026年2月10日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Valerie, thanks so much for your positive feedback. We really appreciate it. We hope you have a great day.

5つ星のうち5の評価

My dog was seen by a local vet within…

My dog was seen by a local vet within 20 minutes of my phone call. We were treated very well and had all our options explained to us. Came away very happy.

2026年1月27日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Mark, many thanks for your positive feedback. It’s wonderful to know our team could help you and your dog. Have a lovely day!

5つ星のうち1の評価

The £350 fee before consultation is…

The £350 fee before consultation is exorbitant, I really feel for the people who do not have this sort of money and potentially will leave their animal to suffer until they can get to there own vets.

2026年1月13日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi Janet, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

5つ星のうち1の評価

Appalling

Appalling, they don’t even deserve one star!
£400 for putting my pet on 20 minutes worth of oxygen. The vet, a Spanish man who commutes from Madrid (wages must be good here) spent 5 minutes with us and put the animal on oxygen for 20 minutes while he attended another patient. Boom! Thank you very much KERCHING!! That’ll be £400 please. Next! Sends him home - he’s fine, nothing wrong, he says. 10 days later my pet is having to be put to sleep.

2026年1月7日
自発的なレビュー
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

We take allegations of clinical negligence extremely seriously and we’re sorry to hear of your complaint. We investigate all complaints thoroughly, and we would encourage you to please take your complaint directly to Vets Now, through the customary channel (complaints@vets-now.com) and our team will liaise with you directly throughout the investigation process.

5つ星のうち5の評価

My dog which is a Tibetan spaniel was…

My dog which is a Tibetan spaniel was attacked by our home on Rock A Nore beach by a Cane Corso off his lead. I thought my boy might die. The care he received was what I would want for him. He’s great now

2025年11月26日
Vets Now - Eastbourne ロゴ

Vets Now - Eastbourne からの回答

Hi there, thanks for sharing your experience with our pet emergency service. We're glad we were there for you and your dog. Take care.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報