Vets Now レビュー 

No toilet in the Southampton clinic, spent £35 for them to process my insurance claim through Pawtal and still haven’t. Been trying to contact them through phone all morning and I can’t get through to anyone despite so many attempts.

I had to wait about 20 minutes after my appointment time but other than that it was a very great service the vet who was called Jo was very good with Oscar and gave good advice

Waited 2.5 hours
Extortionate prices

It was a sad but needy experience I had. The staff were excellent with a touch of emperthy.

Staff were helpful and friendly and the service was excellent.

Whilst we got there and the vet there decided she was a dog person rather than a cat person, the vet we ended up with was the nicest and calmest vet we have ever met and our cat who was hurt did not make a fuss about her touching him. He liked being with her so we were lucky at that outcome. She was calm, polite, knowledgable and so stress releiving she is an untapped gem there. I would recommend her every single time. Why did I say about the other vet? well, she was told we were waiting, then a family came in with a dog and she basically dealt with them rather than us. That actually is so unprofessional and whilst they had a lovely dog, thats not what you do to people coming to your practice and paying the £300 plus fee for out of hours. I hope she is spoken to and warned that it was noticed. The lovely dark haired vet we had was much nicer and far more respectful to the pets and people. Shame you on you blonde lady.

I had to take my poorly pup to vets now last night they was very quick in seeing my pet extremely helpful in sorting insurance and fast pain relief staff are wonderful people 🤍

My 15 year old dog had a seizure or stroke. Started rolling like a crocodile.
We phoned the vets during the daytime and was told only one vet on and not to bring our dog down as it could cause another seizure. We told the receptionist we didn’t know what was wrong, could be a seizure or stroke or heart & we wanted to bring him down. We were gave an appointment 4hrs later which we stayed not good enough and whilst on phone the dog had another seizure episode with eyes all over. She kept talking to the one vet on shift, clearly too busy to see him and then came back asking us to film him having a seizure. The receptionist then tried to phone another branch and we sat on the phone over half another hour hour & he had another seizure so we started heading to the vet. My wife then told no appointment. As this stage we took him to another vet not registered too, who dropped everything & came off lunch to see him immediately. At the same time our vets eventually said would see him at 14:00 at the different branch.

I put a complaint in, my dog was eventually put to sleep the same day.

15 days later I got the response, lessons learned, few excuses and extensions of truth and I decided to take my other dog to be registered at another vets.

Time a vet ombudsman to properly regulate.
If take out of hours at out of hours prices generally straight in.

Avoid!

Short time for our dog to be seen in what for us was a very stressful situation after he had been attacked. Great knowledgeable receptionist/vet nurse who was very reassuring. Excellent helpful vet who gave our dog a thorough examination

I had to take my cat Charlie to the emergency vet which was Vets Now. The vet was very good with him and knowledgeable and explained everything that she was doing very well. However what is stopping me from giving a 5 star review is the fact that it is very expensive and they are very slow at reclaiming from my insurance.

Our first time using this service. Consultant thorough and explained pros and cons of ccl surgery on our semior dog. Felt that cost was also a priority in their consultation. Will review again when surgery completed.

I was so happy that Vets Now have a professional team able to help on a Sunday. Emergency appointment arrange. We was at site within the hour. Assessment carried out by vet and medication issued. Repot completed and sent to our insurers before we departed. 10 / 10.

The vet was very nice and reassuring and made us feel at ease

We went to the surgery out of hours as our dog was showing signs of heat stroke. We were made aware of the cost of the fee £313.50 but felt we had no choice. However we were then charged £88.80 for a bottle of Metacam we could purchase from our local vet for £17. I think this is really unfair. We were with the vet for less than 20 minutes how is this fair and justifiable? It's a shame when the vet who helped Bertie was lovely to be hit with such a huge bill.

Update. After reading the feedback from you I can fully understand that you charge a hefty charge for the out of hours, but we have already paid the charge of £300+ for the visit, it feels like you are taking advantage by charging a premium on the medication and injection given! I don't think that can be justified!

I had my Husky Dog Maya to out of hours . She was 12 blind brain tumour end stage renal failure .She was poorly sick etc . I was given the appropriate advice treatment for her from staff & Vet was brilliant . The vet told me that she didnt have long left . They got everything 100% spot on . Sadly Maya did pass away on 16th July 2026 as advised within that few weeks period . Thankyou to everyone involved in treating her . I got that few weeks to make memories and say a proper goodbye . A lot of folk never get that and I feel fortunate to have got that time .

It was superfast service but unsure all was done that could have been done as my cat still isn't weight bearing on that leg.

OUT OF HOURS SERVICE VERY GOOD BUT ADMIN AFTER SLOW.
WE PAID UP THAT NIGHT £506.33 22.07.26
BUT STILL AWAITING AS AT 06.08.26 YOU TO CONFIRM BACK TO OUR INSURERS.... FOR WHICH WE PAID YOU A £33 ADMIN FEE .. WE ARE DESPERATE FOR THESE MONIES HENCE WHY WE PAY A PET-PLAN POLICY

The vet Annedine & head nurse Emily were amazing
They were very patient as I was a total wreck they were both overly helpful & kind at the clinic
The vet was very thorough & gentle with my poorly dog
They were both amazing as it was early hours of the morning

The vet had no interactive skills. She was rude in the way she approached us like we were wasting her time. She also said our dog needed treatment but they did not have any. She then said she could prescribe some cleaning solution for our dogs sore but we could just get some off amazon. I found her unprofessional with a poor manner.

Vets Now, was a brilliant service, we were seen really quick, when we arrived at the vets the staff were so lovely and put us at ease. Luckily our dog was okay in the end but the nurse we saw was really lovely with our dog. Thank you for a brilliant service.