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TrustScore 5段階評䟡の4

4.2

救急動物医療サヌビス
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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Vets now is a portal in your hour of need. All veterinary staff were calm and reassuring. However, I found the female receptionist disrespectful for addressing me as darling when I'm a female in my 7... もっず芋る

5぀星のうち5の評䟡

Prompt responses from call centre. Was communicated with clearly throughout. At the emergency clinic we were seen in a good time given that it is first come first served with the proviso that emergenc... もっず芋る

5぀星のうち4の評䟡

Helpful staff but a customer toilet would be very useful. This is the only out of hours vet in quite a wide area and, door to door your visit could be several hours without access to a loo which could... もっず芋る

5぀星のうち5の評䟡

Had to take my dog in for an emergency appointment. Everyone was amazing, calm and kind. My dog was given lifesaving treatment and was so well looked after. I was given reassurance and regular updates... もっず芋る

䌁業情報

  1. 救急動物医療サヌビス
  2. 獣医

Vets Now に぀いお

圓該䌁業による蚘述

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.

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4.2

ほが満足

TrustScore 5段階評䟡の4

3䞇件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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この䌁業のTrustpilot 利甚方法

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4.2

すべおのレビュヌ

(25,424)

過去12か月のレビュヌ数: 2,021件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Missed injury

Missed, what my vet nurse noticed by us just walking into the practice. Didn’t feel listened too and disappointed by my complaint after. Likely my dog came to more harm by continuing to walk and jump.

2025幎8月31日
自発的なレビュヌ
Vets Now ロゎ

Vets Now からの回答

Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

5぀星のうち3の評䟡

The insurance aspect is a mess

The insurance aspect is a mess. I am getting email after email to fill out this and that after I was told you would be handling the claim.

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Stephen, we appreciate your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

5぀星のうち5の評䟡

The vets was very caring and


The vets was very caring and professional with my dog. She also gave me useful advice. All the staff were friendly and helpful. Would definitely go to them again.

2026幎7月8日
Vets Now ロゎ

Vets Now からの回答

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such caring and professional service to your dog, and that you found their advice helpful.

5぀星のうち5の評䟡

Seen as an emergency and well cared for

I had to take my dog to this vet as she was bleeding badly from her mouth after having an extraction earlier in the day. We were greeted and the vet saw my dog straightaway. She had to be stitched to stop the bleeding. My dog was very well looked after and they even took the time to cleanse her of all the blood she had on her. Everything was explained in full detail

2026幎7月2日
Vets Now ロゎ

Vets Now からの回答

Thank you for sharing your experience. We are glad to hear that your dog received prompt attention and excellent care during a stressful time. We appreciate your kind words about our team.

5぀星のうち5の評䟡

Transparency in prices

Transparency in prices , quick appointment and assessment of the situation .
No pressure for the additional tests which we wanted for peace of mind

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

We're so glad to hear that you found our pricing clear and our appointment process efficient. It's wonderful to know that you felt no pressure regarding additional tests and that we could provide peace of mind.

5぀星のうち4の評䟡

Seen promptly and our cat was given


Seen promptly and our cat was given good care and compassion. Only negative was the excessive out of hours fee.

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi , we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

5぀星のうち5の評䟡

Speed of response

Speed of response

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Graham, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5぀星のうち5の評䟡

Excellent service
treated me and my


Excellent service
treated me and my little dog really well. Did a great job and were reassuring and helpful

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5぀星のうち5の評䟡

Absolutely superb

Excellent service from a very knowledgeable and caring team. The best! I can not fault them at all in their service very professional. Highly recommended.

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Hilary, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5぀星のうち4の評䟡

Very efficient

Very efficient

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Robert, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5぀星のうち5の評䟡

Excellent service

Excellent service, my pet was seen within a half an hour from initial call. The call handler was kind and sympathetic that my cat had been injured and needed urgent help. Also helped me calm down and gave me reassurance the cat would receive care asap.

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Marianne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5぀星のうち2の評䟡

Couldn’t help guinea pig

Unfortunately I don’t think the vet knew much about guinea pigs and so he deteriorated significantly overnight and by the time he reached another vet in the morning, couldn’t be saved. I don’t feel it was helpful or value for money.

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi there, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.

If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

5぀星のうち3の評䟡

Initial fee extortionate

The staff and treatment we received was fabulous
£302 before even being seen is extortionate.

2026幎7月5日
Vets Now ロゎ

Vets Now からの回答

Hi Helen, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

5぀星のうち5の評䟡

I cannot thank the team enough for the


I cannot thank the team enough for the exceptional care they gave to my dog. Every member of staff was kind, compassionate, professional and genuinely caring.

They took the time to explain everything clearly, treated Doris with such love and respect, and made a difficult time so much easier for us.

Their dedication, empathy and expertise were outstanding. I felt completely supported throughout, and I will always be grateful for the care Doris received.

A truly amazing veterinary practice that goes above and beyond for both pets and their owners. ❀🐟

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Joanna, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Doris. Have a great day.

5぀星のうち5の評䟡

Can’t thank the vet who saw my pup


Can’t thank the vet who saw my pup enough for being so kind and patient. She was extremely knowledgeable and gave us time to think as well as talking us through everything and answering all our questions. I don’t think she realises how amazing she is and how much she helped us in a stressful time

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Mia, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

5぀星のうち5の評䟡

Could not have been better looked after

We could not have been better looked after when we just turned up with our young Labrador. The reception staff were amazing and saw a vet within minutes. Our dog had to stay in over night and we received regular updates which was very reassuring. 1st class service.

2026幎7月7日
Vets Now ロゎ

Vets Now からの回答

Hi Nikki, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

5぀星のうち5の評䟡

The staff here are fantastic so kind


The staff here are fantastic so kind and sympathetic . So good they are open 24 hours , my cat had been in a fight and they sorted her out and pain relief was given , brilliant service and excellent vets

2026幎7月5日
Vets Now ロゎ

Vets Now からの回答

Hi Angie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

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