Victor's Restaurants レビュー 

Would not even give a single star.
We were treated appallingly at Oxford.
This was meant to be a lovely birthday meal and we thought we would try somewhere new and different to our normal places. Upon arrival the ‘front of house’ barely greeted us didn’t say much at all but confirmed name and that this was a birthday meal. Was told to wait a few minutes then taken to a table. Table was booked for 7:15 we sat down around 20 past. No one came to talk any order not even drinks for 15 minutes. Then when someone did come over we thought okay it’s busy we understand. We then waited again 15 or so minutes for the mains to come out. Half way through eating my main (no starter) we was told we would have 25 minutes to finish pay and leave and if we wanted desserts to order there and then. First off we wasn’t aware of this 1.5 hr limit on a table for 2 it does not specify this anywhere whatsoever but we waited around 20/25 of our ‘timeslot’ to be seated and initially served. Giving us an hour to sit and enjoy our food. Giving timings we was certainly rushed and didn’t bother ordering deserts. We asked to speak to the manager as this was a birthday meal and on booking the table we notified then it was an occasion. The website stated “birthdays at victors is magical” and that a birthday celebratory plate would be prepared yet we was rushed and then asked to leave because they needed the table. The manager then comes over to ask what the issue was and then goes back to the till to get timings and to be petty comes back and says it took 12 minutes for a waiter to come over from being seated. He then proceeded to argue his point that there’s a time limit on the table etc but didn’t get our point of it’s a birthday meal that was ruined by being rushed out with no “plate” yet 3/4 other customers got there’s and they were there before we arrived and was there when we left so this rule of a time limit was a load of crap. He didn’t like what we was saying told us to leave and then walked off.
All interest was on a large hen party who kept shouting and screaming across the entire establishment. We wouldn’t have minded the time limit if we was seated and served with appropriate timings and was able to sit and enjoy a desert afterwards but clearly the limit and needing the table for someone else was more important. It’s all money and no customer service. AVOID!!

I went and had a fabulous meal here in the Oxford restaurant, best fillet steak i've had in a long time!

Our first visit to Victors restaurant Oxford with my husband. My mussels arrived, most of them were not cooked, therefore not open, sourdough stale, placed in dish with mussels on top, had to return to bar, by than my husbands dish was eaten. My new plate of mussels arrived. With hardly any sauce in the dish plus a skimpy amount of mussels, a thin slice of stale bread on top. Not impressed!!! No apology at the table, just placed in front of me. Not an enjoyable experience. Front of house staff and staff generally had no customer service skills what so ever. Service very poor, food presentation and meal below standard. A very disappointing experience. I would not recommend this restaurant. Mags. Henley.

Why Escalate a problem when you can solve it?

Poor service in Oxford

It was my friends birthday and we made a trip from London to Oxford to celebrate.

We asked to move seat as we were too close to the singer-it was no problem. We thank the gentleman with the long nails. So helpful.

I like to get the name of my server, ours was Poppy. We had the roast lovely meal -no problem

I made a bday booking and no bday firework came to our table, so I discretly reminded Poppy - no problem

The bday plate came along without a cake and it looked lonely. So we requested a cake (there was no issue paying for what we wanted).

However, another waitress informed Poppy infront of my party (apparently Poppy was new) that there was a fee for the cake and we were not to have it for free. The conversation was unneeded and we had not requested anything for free. We just wanted a cake, not details of other clients expecting freebies

I had no understanding why a waitresses who had not served us, proceeded to intervene when we had made a simple request

I removed myself from my table and raised my concern with the unwelcome waitress (no name). She was hostile, rude and curt. Adding further insult to injury.

I requested a manager and was met with a man presumably from the backoffice who I had not seen on the shop floor.

He did not deescalate the situation and it was clear he had chosen to be on the side of his staff.

He did nothing to remedy, offered a token apology for my feelings of disappointment and offered no good will gestures. Ultimately my efforts to celebrate my friends 47th bday have been tarnished by a hostile experience. That I believe was so unnecessary.

I thought I had done everything right.
1. I had alerted staff to the bday when I arrived
2. I had registered a bday on my booking.
3. The bday was forgotten and that's fine. Things do happen.

But the way my compliant was handled. The energy of the manager who was determined to honour his staff rather than remedy the situation was shocking.

I don't need to hear stories of clients trying to get a free bday cakes. I don't care. I just want to have a positive, memorable experience with my dear friend.

What we experienced was very saddening and my pictures are left with sad undertones.

Great food. But between the manager and waitress ( whose names I don't have) rather upsetting and downright appalling

Newcastle; Style over substance! A nice looking restaurant but the quality, quantity and disappointing value for money badly let it down. The menu looked promising but failed to deliver with small portions and average quality considering the cost. 2 of 3 desserts weren’t good at all. Within a couple of hours we were all hungry again.

FIrst impression was of a lovely ombiance and setting.
The actual food we had was good.
However having previewed the menu and decided what we would order, only to be told that several dishes of choice were not available. Service was fine and we had an enjoyable afternoon. However that bit of magic was missing and we won't be rushing back.

Very geodie Shaw not much substance food was ok thought I’d been served a starter £28 for macaroni cheese lobster bits steak was good came with nothing on the side very over priced must be catering for one off visits. Staff not great took three attempts to advise on wine

Newcastle. Waited 30 mins for our table which we had booked, not even offered a drink. Waited 1 hour 30 mins for our food to come to our table. Not ideal on an evening with 3 children. The steak was just a steak, nothing else, not even a lettuce leaf. My husband ordered a side of mash which we were told had cashew nuts, as he is alergic to them he was assured they will do it without, then after much suspense it arrived to the table with cashew nuts! Childrens meal burnt burger, very poor. Very expensive had to feed the children when we got home. Never going back. Sat in a cold conservatory with our coats on. If there was a choice to give it a 0 star i would! After reading the reviews (wish i had done this prior to wasting so much money) the restaurant clearly is not learning from the feedback.

We visited on the 20th March around 1.30 on a trip to Oxford for out 25th Wedding Anniversary, the lady that greeted us was pleasant and took us to our table, the lady that served us gave us the impression she didn’t really want to be there, there was no customer service!
The meal was pleasant enough! but wouldn’t rush back!

Shocking, absolutely shocking!!!!!! My daughter booked for sunday lunch, months prior as we had tickets for the theatre, before we realised it was mothers day. 4.30 booking, we were early so had 2 lots of drinks at the bar......yes it took that long to get seated. We waited and waited, no offer of drinks.........we had pre ordered our food as suggested. 30 minutes later we got our meals. My roast beef was still mooing.....I like mine medium rare, the fat was still bloody😱 My daughters half chicken was a boneless leg and a wing, ...thats not half a chicken!!! 2 roasties, 2 stems of temderstem and something else unrecognisable as veg. Don't take bookings if you can't fulfill them! I complained and was asked.what I wanted to do. We left without eating as we sent the meals back. I only gave 2 stars as the bar service was good and the cocktails nice if VERY EXPENSIVE. Avoid at all costs.

Really let down and disappointed. Very poor in catering for allergens.

Beyond the decor and clean toilets, this place has nothing more to offer!
The food is poor especially for the prices they are charging; I ordered my go to burger and when I asked it to be cooked in a certain way and I was told I could only get it well done, it led me to believe it was a frozen. Anyway, on getting the burger I felt it could have been from the local chippy by the way it looked and tasted. My sister-in-law ordered the lobster mac n’cheese, which looked like an overdone tuna bake. Disappointing!
If the food offering was better, this place could have so much potential.

Terrible experience last night, quality of the food has dropped off a cliff. We’ve always liked the crab nachos starter but now it’s just tasteless mush and the tomahawk was just ok, the side’s arrived 6 mins after the main.
The staff seem nice but not trained very well and under a lot of stress with it being so busy.
Both tables beside us complain about service and quality of the food, must be a nightmare to work there.

Food and attentiveness of staff was really good.

Service not the best
Food for a £340 bill not great
Main course Waited 45 minutes after starter , it was my son’s birthday they did not acknowledge this even tho I told them when I booked
We sat at bar when arrived we were the only ones there waited 5 minutes to get a drink bar staff did not even acknowledge us
Waitress were pleasant but the sync from the kitchen to the floor there was obvious something wrong
Such a lovely restaurant but lacks quality in service and food £340 our bill was for 6 people and that i dont mind but my poor auntie had to wait 10 minutes after we got our main meal for a simple margarita pizza that arrived under cooked ,,how can a 5 star quayside restaurant on a thursday evening not busy get that wrong , that we would of over looked but there was too many hiccups from the moment we arrived such a shame at such a big cost, the food was disappointing, i even ordered more drinks and they got one missing ? There needs to be a better working team the staff are not working together to get simple things right , from front of house to bar to restaurant to kitchen should flow easily with good food ,,victors just have not got it right somehow , it’s my second visit I came in march for Mother’s Day so I thought I would bring my family for my sons birthday , but I’m disappointed ☹️

Excellent service and food this evening for a birthday meal. Food was just delicious and staff very attentive. Lovely surroundings and a good table spot in the conservatory .
Full marks to the staff and manager Csaba he is delightful .

Would fully recommend for a special or just any evening .

Look forward to dining with you again soon .

Sat waiting for over 20 minutes and no one even came to the table to offer a drink. Went and complained, the waitress said she had just started so we left with no food! It was our wedding anniversary also! Will never return!

Prices very high .good small and average .disgusted to be charged £13.50 for 1 glass sangria .most food comes with nothing and you pay for all extras .very disappointing

Bottomless Brunch today was absolutely amazing. Food delicious. Service excellent and drinks flowing. Also entertainment from DJ to fire eaters 🔥 amazing. Victors you have done yourself proud. Hands down best venue in Newcastle.

Quiet afternoon. Service was excellent. Food was mediocre at best, and expensive for mediocre food. I'm not going back....£600+ for 6 people.