The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... もっと見る
企業が回答しました
Very peculiar sizing. I'm usually a size 7, occasionally a 6.5 in trainers. I tried three sizes of the Vionic Wave Glide, 7, 6.5 and 6, and they were all like boats. I gave up. Completely baffled... もっと見る
企業が回答しました
I found 'Vionic' by accident, shopping for better quality trainers. I was surprised to find such good quality, leather trainers. Unfortunately, I had to return them as there were too big, but I will r... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
連絡先
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, 英国
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3.8
ほぼ満足
699件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Excellent customer service from…kimberly
Excellent customer service from Kimberly who was thorough and efficient. She resolved my problem in less than 24 hours giving peace of mind.
I would thoroughly recommend this company first class.
2025年9月6日
自発的なレビュー
VionicShoesUK からの回答
Hi Elaine,
Thank you for taking the time to leave a review, we are delighted to hear that Kimberley was able to resolve your query so promptly.
Many thanks
Customer Care
No refunds. No service.
Ordered item but unfortunately had to return it.
Some 4 weeks later I still haven’t received a refund.
No response from their customer services team.
I guess I’ll have to start a chargeback through my credit card.
2025年8月6日
自発的なレビュー
VionicShoesUK からの回答
Hi,
Thanks for taking the time to leave a review - we are sorry to hear about the delay in getting a refund on your Debenhams order. Having connected with our customer service team, I understand they reached out directly to confirm that your refund was processed for this order, and who the best contact is at Debenhams should you need assistance with your transaction.
Many thanks
Customer Care.
Incredibly Impressed with the Customer Service
I recently purchased a pair of Vionic 'Relax' open-toe slippers. The arch support was great, and it was definitely an upgrade from flat rubber sliders. I like that you can adjust the top. But I was disappointed to find the top fabric was thin and ripped after 3 months of use.
Despite the product issue, my experience with Vionic's customer service via email was outstanding. Kimberley was incredibly helpful and resolved the issue promptly.
I am very impressed with how professionally and efficiently this was handled. Based on this positive experience with their customer service, I will definitely be ordering a closed-toe pair of slippers for the winter.
2025年8月28日
自発的なレビュー
VionicShoesUK からの回答
Hi Laura,
Thank you for the review! We are pleased to hear that Kimberley was able to assist and turn your experience around.
Many thanks
Customer Care
Do NEVER BUY FROM VIONIC SHOES UK I…
Do NEVER BUY FROM VIONIC SHOES UK I ORDERED SOME SHOES AND THEY HAVE NOT ARRIVED I CALLEED AND RANG THEM NO RESPONSE . I checked the tracking infornation it says DPD and when i tracked it on their website it came with an error message . they have charged me next day delivery
2025年8月29日
自発的なレビュー
VionicShoesUK からの回答
We’re very sorry to hear about the frustration you experienced.
Our records show that your order was delivered, though unfortunately this was outside our standard service level agreement (SLA). As a gesture of goodwill, we did refund the delivery charge.
We also responded to your email on 1st September with the tracking details. We completely understand how concerning it can be when things don’t arrive as expected and truly appreciate your patience.
We didn't hear back from you, so we hope that your enquiry was resolved, but if there’s anything more we can do to help, our team is happy to assist.
Kind Regards,
Vionic Customer Care
Kimberley
Kimberley, was so kind about my return, as I
was late sending my trainers back.
2025年8月26日
自発的なレビュー
VionicShoesUK からの回答
Hi Mrs Summers,
Thank you for taking the time to leave a review - we will be sure to pass your feedback on to Kimberley and her team!
Many thanks
Vionic Customer Care
Excellent Customer Care VionicShoes to have…
I’ve found VionicShoes to have excellent
Customer Care. Great company I would recommend to anyone!
2025年8月22日
自発的なレビュー
VionicShoesUK からの回答
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a positive experience with our customer care. Your recommendation means a lot to us, and we’re so happy to know we could make your experience a great one.
Wishing you many comfortable and happy steps ahead!
Warm regards,
Vionic Customer Care
Lost parcel dealt with immediately
The courier company lost my parcel. I asked Vionic to put pressure on the courier to seek out my parcel. Vionic answered my call immediately and sent out a replacement pair of shoes without query. The assistant was very apologetic, despite it being no fault of Vionic, and was very helpful; dealing with the matter immediately. I would definitely recommend this company (the products are excellent too)
2025年8月12日
自発的なレビュー
VionicShoesUK からの回答
Hi Ms Elliot,
Thank you for your review! We are so pleased to hear that a member of our Customer Service team was able to resolve your query quickly and turn the experience around!
Many thanks
Vionic Customer Care
poor delivery and customer service
I ordered from this company - did not receive the item - chased customer service team 3 times but no response. Issue is now resolved - but not great customer service
2025年8月11日
自発的なレビュー
VionicShoesUK からの回答
Hi Hellen,
We are so sorry for the delay in response to your query, having connected with our Customer Service team I understand that despite the parcel being marked as delivered by Evri, it has unfortunately been lost in transit. We have since sent you a claims form to sign and are happy to process a refund or replacement.
Many thanks
Customer Care
Vionic have appalling customer service…
I placed an order for 2 pairs of shoes 2 weeks ago. Received a confirmation and some tracking info for DPD.
Nothing arrived so I checked the tracking on DPD and I get an error message.
Emailed Vionic with my order confirmation number to follow up. Got an automated message saying they're busy and it'll be 3 days.
After 3 days, still no response so emailed them again. Same automated message and zero response.
After 11 days, I saw they seemed very active on Instagram so messaged them there referring them to my emails.
2 days later and still nothing but the Insta stories are being updated daily... perhaps also automated.
I'm starting to think I've been scammed.
Next stop is the bank to request a cancellation of my credit card payment to Vionic.
Appalling customer service. AVOID.
2025年8月8日
自発的なレビュー
VionicShoesUK からの回答
Hi Annmarie,
Thank you for taking the time to leave a review – we are very sorry for the delay in hearing from our customer service team and the difficulty you've experienced with your delivery.
Evri initially struggled to deliver to your selected business address, and as a result returned the order to us. Having connected with our Customer Service team I understand that a team member has since reached out and processed a replacement pair. If you have any further queries, please do not hesitate to reach out directly.
Many thanks
Customer Care
Excellent customer service
Excellent customer service. I contacted Vionic to advise them that I was unhappy with the quality of a pair of sandals that I had purchased last year.
I received a very timely response, and was delighted to be offered a credit note, which I happily accepted.
2025年8月6日
自発的なレビュー
VionicShoesUK からの回答
Hi Margaret,
Thank you for your review. We are pleased to hear that our Customer Service team were able to issue you a credit note for the faulty pair, and that you received a response in a timely manner.
Many thanks
Vionic Customer Care
Terrible customer service…
I ordered two pair of shoes from Vionic shoes uk. One pair arrived swiftly but the other didn’t come at all. I had to make contact 3 separate times before anyone replied to my query. I was then told that the shoes were taken off my order as they were no longer in stock and that my money would be refunded. (I am still able to add the same shoes to my basket so it appears they are still in stock and selling well). The refund never came and one month later and two more emails by me I have been assured it is on the way- I’d rather the shoes than all this hastle.
2025年7月15日
自発的なレビュー
VionicShoesUK からの回答
Hi Jen,
Thank you for the feedback about your experience, we are sorry to hear your order had a cancellation, and for the delay in hearing from our Customer Service team.
Unfortunately this was a cancellation due to a stock discrepancy, which can occasionally happen when we only have a few final pairs in stock and multiple customers purchasing. However, with returns it’s not uncommon for styles to reappear on the website.
I understand that your refund has since been processed, but if the style is now back in stock and you would like to re-purchase, please reach out directly and a member of our Customer Service team would be happy to waive the delivery fee.
Many thanks
Customer Care
Have not received my parcel and…
Have not received my parcel and customer service simply says it has been delivered. Absolutely horrible experience, would not recommend.
2025年7月23日
自発的なレビュー
Kimberly in customer service was so…
Kimberly in customer service was so unbelievably helpful with my returns. I’m so grateful 🙏🏽
2025年8月1日
自発的なレビュー
VionicShoesUK からの回答
Hi Reshma,
Thank you for your review, we are delighted to hear that Kimberley was able to help make returning your shoes simple! I will be sure to share your feedback with her team.
Many thanks
Vionic Customer Care
INCOMPETENT COMPANY - DO NOT USE
Shoes eventually came but although I ordered two sizes neither fitted so needed to return. Shoes were also ugly. Customer service was totally incompetent. Took days to reply to request for returns label as I could not scan or print. Then they took days to send out a label (which is still not received). All the while leaving me to worry that my return valued at £250 would not arrive back during the returns window and I would not be refunded. Awful company. Will never order from them again.
2025年8月1日
自発的なレビュー
VionicShoesUK からの回答
Hi,
Thank you for taking the time to leave your feedback, we are very sorry for any delays in response - our team are dealing with higher-than-normal demand, and we are advising customers that our response time is currently 2-3 working days. Having passed your feedback onto our customer service team, I understand they have reached out to you directly with your returns label via post and email.
Please rest assured that we will always honor returns requests and queries made within the 30-day window, and so any delays in postage or communication would not impact your eligibility to return your items.
If you have any further questions please do not hesitate to reach out directly, and a member of our team will be happy to assist.
Many thanks
Customer Care
Exceptional service from Kimberley
Exceptional service from Kimberley. Nothing was too much trouble for her at all. There was a mix-up with bar codes when returning, I misplaced my documentation and it was corrected. Thank you. Wonderful shoes also
2025年7月30日
自発的なレビュー
VionicShoesUK からの回答
Hi Lali,
Thank you for taking the time to leave a review, we are so pleased to hear that Kimberley was able to assist with your return and resolve your query!
Many thanks
Vionic Customer Care
Shoes never came and customer service non existent
I ordered trainers but they never came. I looked on the website at the status of my order and it stated cancelled. I had an email confirming the order but nothing after that to say anything about a cancellation. I have sent a message twice to seek an explanation but got no response. I have called and called the customer service number. It is never answered and even the recorded message says, “the person you have called is unable to take your call.” Not even a professional message identifying it ad a number for Vionic. I’m starting to suspect I’ve been conned. Won’t be buying from them again if they don’t sort this mess out.
2025年7月29日
自発的なレビュー
VionicShoesUK からの回答
Hi Jacqui,
Thank you for reaching out and providing your feedback. Having taken a look into your query, we are unfortunately unable to locate an order or any email communication associated with your name, would it be possible to reach out directly to hello@vionicshoes.co.uk with the name, email address, and order number associated with your order, and we will take a look into this for you!
Many thanks
Customer Care
Waited so long to get a return label…
Waited so long to get a return label and now the label will not scan!!!!! So tedious! Will not buy from Vionic again!!!
2025年7月25日
自発的なレビュー
VionicShoesUK からの回答
Hi Evelyne,
Thank you for taking the time to leave your feedback, we are very sorry for the delay in hearing from our customer service team and the difficulty you've experienced with your QR code. I understand a member of our team has reached out this afternoon to resend a QR code, as well as offer to post a physical label to your address should you have further issues!
We always aim to make our returns process as simple as possible, but are sorry to hear have not been successful in this instance! Should you have any further issues please do not hesitate to reach out again.
Many thanks
Customer Care
Bye bye Vionic
I have always bought Vionic shoes as they suit my feet and condition, last two times I have bought from them have been fraught with very poor customer service. My calls go unanswered and my emails are ignored. Eventually after me having no option than to go to the small claims court, my email was answered and dealt with very effectively, but it shouldn’t have to come to this. Vionic have very sadly now lost my valued custom due to such shambolic customer service.
2025年7月11日
自発的なレビュー
VionicShoesUK からの回答
Hi,
Thanks for taking the time to share your thoughts. We are sorry to hear that you are struggling to reach out to our team and you’ve lost trust in the brand. We do always aim to ensure that all emails and voicemail messages are returned within 2 to 3 workings days, but appreciate we do unfortunately have delays during busier periods!
Your feedback has been passed on to the wider team for review of our processes during busier periods.
Many thanks
Customer Care
Initially disappointed with buying from…
Initially Really disappointed with buying from Vionic, an expensive brand with slow customer service not helped by them using Evri as their courier.
Evri have sent my return back to me in error, I've left 2 messages and one email for customer service, no one answers their phone line. No reply yet 😭
Update:- email received issuing new returns label and apologies, sent photos for investigation.
I will update when items are refunded.
Vionic apologised for being extremely busy due to sale. I think being able to call when something goes wrong is vital for online shopping, they don't seem to be able to offer this level of customer service atm.
Final update refunded item and customer service apologise.
From this don't expect to be able to call customer services, but emails do get responded to in approx 48 hours. I have updated from 1 star to 3 star.
To not be able to call someone puts me off a brand.
2025年7月16日
自発的なレビュー
VionicShoesUK からの回答
Hi Catherine,
Thank you for your review, we are sorry to hear that you have had trouble contacting our customer service team, and that there was an issue with your return! During our Summer Sale our customer service team is dealing with higher-than-normal demand, but this feedback has been passed on for review.
Having spoken with our team I understand that you have since been resent a returns label to assist with returning you order, however should you have any further issues please do not hesitate to reach out again directly!
Many thanks
Customer Care.
Excellent customer services
Had a problem with my new vionics, contacted customers service very quick to sort out replacement. excellent service.
2025年7月7日
自発的なレビュー
VionicShoesUK からの回答
Hi Eve,
Thank you for your review, we are so pleased to hear that Customer Service were able to resolve your issue promptly and turn your experience around!
Many thanks
Vionic Customer Care
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