The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... ãã£ãšèŠã
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Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... ãã£ãšèŠã
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Very peculiar sizing. I'm usually a size 7, occasionally a 6.5 in trainers. I tried three sizes of the Vionic Wave Glide, 7, 6.5 and 6, and they were all like boats. I gave up. Completely baffled... ãã£ãšèŠã
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I found 'Vionic' by accident, shopping for better quality trainers. I was surprised to find such good quality, leather trainers. Unfortunately, I had to return them as there were too big, but I will r... ãã£ãšèŠã
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Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
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Luminous House, 300 South Row, MK9 2FR, Milton Keynes, è±åœ
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3.8
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Sandals arrived quickly
Sandals arrived quickly. Very comfortable. Would definitely buy again. Customer service was very helpful with sizing.
2026幎7æ29æ¥
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VionicShoesUK ããã®åç
Thank you so much for taking the time to leave us such a lovely review.
Weâre delighted to hear that your sandals arrived quickly and that youâre finding them so comfortable. Weâre also pleased to know that our Customer Service Team was able to assist with sizing and help you find the right fit.
Your kind feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy wearing your sandals and look forward to welcoming you back again in the future.
Many thanks - Customer care
Love the quality of the Vionic ShoesâŠ
Love the quality of the Vionic Shoes and fantastic customer service!
2026幎7æ28æ¥
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VionicShoesUK ããã®åç
Thank you for your wonderful review! We're so pleased to hear you love the quality of your Vionic shoes and had a great experience with our customer service. We really appreciate your support and hope you enjoy your new shoes!
Many thanks - Customer care
Great, NOT
Great, I wished I had read the trust pilot reviews before I ordered (altho' I can't seem to see the really horrific ones on this page that I read a few days ago!)
I rang before placing my order for some advice & left a message with my number, no response. I stupidly went ahead with the order anyway and for some unfathomable reason Vionics choose to use THE most unreliable courier service known to man ...Evri.
In brief, no shoes arrived and despite countless e mails to vionics ( & Evri) I eventually the got a response and a refund to my account as the shoes never arrived and are still reported missing by Evri! Reading other reviews I think Kimberley in customer service is either the sole team member or an AI response. Do not be tempted to purchase as I was!
2026幎7æ25æ¥
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VionicShoesUK ããã®åç
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We also apologise for the delay in responding to your messages. We have been experiencing a higher-than-usual volume of enquiries, which unfortunately affected our response times, but we appreciate your patience. We're sorry your order was lost in transit and that a refund was necessary. Your comments will be shared with the team as we continue to improve our service.
Many thanks - Customer care
Speedy delivery
Speedy delivery. Helpful with establishing correct shoe size.
Free returns.
Refund also speedy.
Excellent service.
2026幎7æ24æ¥
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VionicShoesUK ããã®åç
Thank you for your kind review! We're delighted to hear you were happy with our speedy delivery, sizing support, free returns, and quick refund. We really appreciate your support and hope to see you again soon!
Many thanks - Customer care
No upfront information available
Vionic were recommended by my podiatrist as I need a shoe which will accept an orthotic insole. I wanted a list of stockists, but there is no information on the web site. Tried to phone but automated message told me I was out of office hours - but they didn't tell me when their office hours were. I sent a message on 15th July via the web site, asking for said list. I had an auto acknowledgement advising me I would hear within 'Our team will aim to respond within 2â3 working days' longer at busy times. Finally received list of stockists on 24th July. It includes a stockist in Bristol, which is the nearest one for me - but have now discovered this shop is closed.
2026幎7æ24æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to share your feedback.
We're very sorry for the delay in responding to your enquiry and for the frustration this caused. We also apologise that the stockist information you received included a retailer that has since closed. Your comments have been shared with the relevant teams so we can improve both our response times and the accuracy of our stockist information.
We appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.
Many thanks - Customer care
Excellent service
Excellent service, quick delivery and responded quickly as sadly I had to return one item. Quality is very good.
2026幎7æ16æ¥
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VionicShoesUK ããã®åç
Thank you for your wonderful review!
We're delighted to hear you were happy with our service, speedy delivery, and the quality of your purchase. Although we're sorry one item wasn't quite right, we're pleased we could assist with your return promptly. We hope to welcome you back again soon.
Many thanks - Customer care
Didn't deliver on time
Didn't deliver on time, no emails to update me where the delivery was and when it was going to arrive which is frustrating! I have a learning disability and my supoort workers had to contact them a lot to find things out not acceptable.
2026幎7æ22æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to share your feedback.
We're very sorry that your order was delayed and that you didn't receive the updates you needed. We understand how frustrating this must have been, especially given your circumstances, and we sincerely apologise for the inconvenience caused to you and your support workers. Your comments have been shared with the relevant teams as we continue working to improve our communication and service.
Many thanks - Customer care
New to Vionic
First time purchasing from Vionic and I can say that everything went smoothly from purchase to quick delivery by Evri. Although I loved the trainers I was rather disappointed because I have a wide foot and I found they werenât as wide as I wanted and they felt rather snug so unfortunately I had to return. I can say without hesitation that my experience with Vionic has been very positive. Thank you.
2026幎7æ15æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to leave such a lovely review.
We're delighted to hear your first experience with Vionic was a positive one and that your order and delivery went smoothly. Although we're sorry the trainers weren't quite the right fit for your wider feet, we truly appreciate your kind words and hope we can help you find the perfect pair in the future.
Many thanks - Customer care
Poor service standard
Ordered a pair of sandals on 17/7 told on 20/7 that they couldnât fulfil order and would refund amount.
Here we are still awaiting refund - yet they tookThe money out on the same day of order !
Shambles of stock control and finance department - very disappointed with customer service and ordering
2026幎7æ20æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment and frustration caused by your experience.
We understand how disappointing it is to have your order cancelled after payment was taken. Once a refund has been processed, it can take 2â3 working days to appear back in your account, depending on your bank or payment providerâs processing times.
We are sorry that we did not meet your expectations on this occasion. Your feedback regarding stock availability and communication has been shared with the relevant teams so we can continue to improve our service.
Thank you for your patience and understanding.
Many thanks - Customer care
I had an issue with a purchase.
I had an issue with a purchase.
I contacted customer service and they resolved the matter without hesitation. In my view this is a sign of a company who genuinely believes in their products and the importance of customer satisfaction.
2026幎7æ1æ¥
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VionicShoesUK ããã®åç
Thank you for your lovely feedback. Weâre delighted to hear that our Customer Care team was able to resolve your query and provide the support you needed.
We truly appreciate your kind words and your trust in Vionic. Thank you for choosing us!
Many thanks - Customer care
Customer service promt and positive
Customer service was promt and positive. I contacted them because the free delivery offer hadn't been applied and at the time I hadn't noticed. 1 reply with a confirmation that they'd refunded it! Perfect.
2026幎7æ14æ¥
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VionicShoesUK ããã®åç
Thank you for your lovely feedback. Weâre pleased to hear our Customer Care team was able to resolve your query quickly and efficiently. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Customer service
Very prompt service,
Was very informative
Answered all my questions
2026幎7æ17æ¥
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VionicShoesUK ããã®åç
Thank you for your kind feedback. Weâre pleased to hear that you received prompt and helpful service, and that we were able to answer all of your questions. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Not terribly impressed
Placed an order for some shoes. A couple of days later, had an email to say that I was being refunded. Apparently there was a stock discrepancyâŠ.
Not terribly impressed
2026幎7æ16æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment caused by your order being cancelled due to a stock discrepancy.
We understand how frustrating this must have been, and we appreciate your patience and understanding. Your feedback has been shared with the relevant teams as we continue to improve our processes.
Many thanks - Customer care
Great customer service
Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Successfully placed order, and items received less than 48 hours later! 2 items both brilliant for problem feet (neuropathy and fallen arches) I can walk again !
2026幎7æ10æ¥
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VionicShoesUK ããã®åç
Thank you for your wonderful review! We're delighted our team could help you place your order and that your new Vionic shoes have made such a positive difference. It's fantastic to hear they're providing the support you need, and we hope you continue to enjoy every step.
Many thanks - Customer care
On trend wide fitting comfortable shoes
I am new to Vionic and was looking for comfortable and supportive shoes that are edgy and trendy that fit my wide feet. I found several pairs of shoes that I absolutely love. I unfortunately needed to return one pair and had trouble accessing the return website as quoted on the delivery note so contacted Vionic directly for help.
My enquiry was responded to in an efficient timely manner. Customer Service was excellent .
I am also lucky as a front line emergency responder can get a reduction with blue light card.
I highly recommend Vionic for comfortable wide fitting on trend footwear.
2026幎7æ11æ¥
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VionicShoesUK ããã®åç
Thank you for your wonderful review! We're delighted you've found stylish, supportive shoes that work well for your wide feet. We're also pleased our customer service was able to help with your return, and we truly appreciate your recommendation. Thank you for all you do as a frontline emergency responderâwe hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
Usually my dealings with Vionic areâŠ
Usually my dealings with Vionic are positive. The shoes and trainers I've bought are comfy and supportive. If I've needed to return a product I usually get my refund promptly. However, this wasn't the case with the last pair of trainers I returned. Although I had confirmation my return had been received, I did not get my refund within the 10 working day leadtime stated on their website. I rang and left a voicemail but my call wasn't returned. I then submitted an online contact form and a few days later I received a response. Kimberley apologised and processed my refund. I do wonder if Kimberley is the only member of the team and this leads to delays if she isn't there. I am thankful Kimberley dealt with my query and has restored my faith in Vionic.
2026幎7æ8æ¥
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VionicShoesUK ããã®åç
Thank you for your honest feedback and for your continued support. We're sorry for the delay with your recent refund and the difficulty reaching us, but we're pleased Kimberley was able to resolve the issue and restore your confidence. We truly appreciate your patience and look forward to providing the service you expect in the future.
Many thanks - Customer care
Refund only after opening dispute with paypal
Bought a few times and all went smoothly. Last experience was frustrating. Shoes were dispatched straight away but somehow got issues at delivery depot.called several times vionic to raise the issue but they never responded or returned call. Sent an email but they only got in touch after i raised the dispute with Paypal. I had to spend several hours on phone and writing emails to get my money back
2026幎7æ1æ¥
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VionicShoesUK ããã®åç
Thank you for your feedback, and we're sorry to hear about your recent experience. We understand how frustrating this must have been, especially after your previous positive orders. This isn't the standard of service we aim to provide, and we appreciate you bringing it to our attention. We hope we'll have the chance to provide you with a much better experience in the future.
Many thanks - Customer care
Impossible to get hold of
Paid for next day delivery.
Didnât come. Phoned - it goes straight to voicemail.
Left messages and emailed.
Zero response apart from automated.
Somethingâs changed, they were excellent
2026幎7æ7æ¥
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VionicShoesUK ããã®åç
Thank you for your feedback, and we're sorry to hear about your recent experience. This isn't the level of service we aim to provide, and we understand your frustration. We appreciate you bringing this to our attention and hope we'll have the opportunity to restore your confidence in Vionic.
Many thanks - Customer care
Excellent shoes poor delivery serviceâŠ
My first pair arrived and are wonderful, finally a pair of sandals that donât set off my plantar fasciitis. My second and third deliveries were lost by the delivery firm. Kimberley was excellent, very rapid on refunding, just a pity that because they were sale items the shoes had sold out, so I lost the chance to buy these.
2026幎7æ4æ¥
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VionicShoesUK ããã®åç
Thank you for your review! We're delighted your first pair has been such a great fit and is helping with your plantar fasciitis. We're sorry your other orders were lost in transit, but we're pleased Kimberley was able to assist quickly. We appreciate your understanding and hope you'll find another pair you love soon.
Many thanks - Customer care
Great service and return guarantee
As a result of a poorly healed old achilles rupture leaving me with arthritis in my left ankle and arch/plantar pain, I have been buying Vionic shoes for a number of years now as their footwear provides better support than most other brands. The best thing, however, is their 30 day refund guarantee if the shoes are unsuitable, even after trying them out. I received great customer service when i had to return a pair recently which had irritated my achilles. For me, this is a great incentive as my feet need support in the right places, and it makes Vionic a worthwhile investment and my first choice when seeking new footwear.
2026幎6æ19æ¥
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VionicShoesUK ããã®åç
Thank you for your thoughtful review! We're so pleased Vionic has been able to provide the support you need over the years, and that our 30-day guarantee and customer service gave you confidence when finding the right fit. We truly appreciate your loyalty and are honoured to be your first choice for supportive footwear.
Many thanks - Customer care
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