The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... ãã£ãšèŠã
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Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... ãã£ãšèŠã
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Very peculiar sizing. I'm usually a size 7, occasionally a 6.5 in trainers. I tried three sizes of the Vionic Wave Glide, 7, 6.5 and 6, and they were all like boats. I gave up. Completely baffled... ãã£ãšèŠã
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I found 'Vionic' by accident, shopping for better quality trainers. I was surprised to find such good quality, leather trainers. Unfortunately, I had to return them as there were too big, but I will r... ãã£ãšèŠã
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Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
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Luminous House, 300 South Row, MK9 2FR, Milton Keynes, è±åœ
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3.8
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The staff are excellent
The staff are excellent. They sorted out a problem I had straight away.
Very efficient service.
Very confident in dealing with this company after sales service is really good and they sort out any problems or queries very promptly.
2026幎4æ22æ¥
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VionicShoesUK ããã®åç
Thank you for your kind feedback! Weâre really glad our team could resolve your issue quickly and provide efficient service. Itâs great to hear you feel confident in our after-sales supportâweâre always here to help.
Many thanks - Customer care
Worth the price
Vionics are more expensive than my usual footwear - but totally worth it. They were recommended by my podiatrist and I now have quite a few pairs! Great quality and good for my feet and the one time I had a problem they replaced them. Totally recommend.
2026幎4æ24æ¥
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VionicShoesUK ããã®åç
Thank you so much for your lovely review â we really appreciate it. Itâs wonderful to hear that your podiatristâs recommendation has worked so well for you. Weâre also glad our team were able to help quickly when you had an issue. Thank you for recommending us.
Many thanks - Customer care
Soles fall apart and create a tripping safety issue.
Shoes looked OK at first. Terrible quality in the soles. I cant honestly say they are the worst shoes I have bought due to them falling apart so quickly. The soles just peel off then you end up tripping over them if your not even aware. They are a health and safety issue whilst being poor quality. I have tried four types of glue to try and repair them and they cannot be repaired. I 100% say I would avoid these ever again after my first experience with them. Please bare in mind I had only used them a dozen times as I have a wide variety of shoes. They fell apart very quickly and within a few months. This won't be a one off defect as many others are experiencing the same issue if you read through the reviews. Thanks for the reply. Also, you mentioned the customer service team contacted me. I have had no contact and nothing is in spam emails. Maybe this is a generic reply to the review and understand if this is the case.
2026幎4æ26æ¥
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VionicShoesUK ããã®åç
Thank you for your feedback. Our customer service team has been in contact with you regarding this matter. After reviewing the information provided, we believe the glue separation seen after four years of use is consistent with normal wear and tear rather than a manufacturing fault. As the trainers have also been repaired using adhesive, this limits our ability to assess their original condition through our warranty process.
Many thanks - Customer care
Amazing customer service
Amazing customer service, I had a small issue with my order so I contacted their support team email and got a quick response remediating my situation as fast as possible. The product quality is really good and the brand will take any quality complaints very seriously.
2026幎4æ20æ¥
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VionicShoesUK ããã®åç
Thank you so much for your wonderful review.
Iâm really glad we were able to resolve the issue with your order quickly â our team always aims to put things right as fast as possible. Itâs great to hear youâre happy with the product quality, and we truly appreciate you recognising how seriously we take any quality concerns.
Many thanks - Customer care
If you ever need anything in the future, please donât hesitate to get in touch.
Great shoes, great customer service
I received my shoes as ordered, but there was a problem with one of them. I contacted Vionic and received an immediate response. The matter was quickly and helpfully resolved. I can't praise Vionic's customer service enough, particularly Kimberley. I love my shoes. They are a perfect blend of fashion and physical support, ideal for any situation.
2026幎4æ16æ¥
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VionicShoesUK ããã®åç
Thank you so much for taking the time to share your experience.
Iâm really pleased to hear that we were able to resolve the issue with your shoes quickly, and it means a lot to know that you felt well supported throughout. Iâll make sure your kind words are passed on to Kimberley â sheâll be delighted to hear your feedback.
Weâre thrilled that you love your shoes and that theyâre giving you both style and support. Your review is truly appreciated.
Many thanks - Customer care
Return hiccup
I ordered 3 pairs of trainers and decided 2 pairs needed to be returned. Unfortunately I put the wrong pair in the return bag. I phoned Kimberley who was very understanding and helpfully sorted out the returns and reordered the pair I actually wanted. Very pleased ð
2026幎4æ17æ¥
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VionicShoesUK ããã®åç
Thank you so much for your lovely review.
Iâm really glad we were able to get everything sorted for you. Mistakes with returns can happen to anyone, and Iâm pleased Kimberley could help organise the correct pair and make the process as smooth as possible for you.
We truly appreciate you taking the time to share your experience, and Iâm delighted to hear youâre very pleased.
If you ever need any further help, please feel free to get in touch.
Many thanks - Customer care
Excellent service shoes came soâŠ
Excellent service shoes came so quickly, unfortunately had to return a pair Customer Service was excellent and new pair came just as quick.
2026幎4æ9æ¥
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VionicShoesUK ããã®åç
Thank you so much for your lovely review. Weâre delighted to hear your order arrived quickly, and weâre equally glad that our customer service team could support you smoothly with your return. Itâs great to know your replacement pair reached you just as fast.
We really appreciate you taking the time to share your experience.
Many thanks- Customer care
Iâve bought several pairs of VionicâŠExcellent service and I wouldnât hesitate to recommend them
Iâve bought several pairs of Vionic shoes and have always been pleased with both the quality and comfort. My most recent pair had a minor issue, but customer support handled it quickly and without any fuss.
They resolved things in a very fair and straightforward way, which I really appreciated. Great service all round.
2026幎4æ9æ¥
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VionicShoesUK ããã®åç
Thank you so much for taking the time to share this wonderful feedback. Weâre delighted to hear that youâve consistently enjoyed the quality and comfort of your Vionic shoes, and we truly appreciate your loyalty.
Iâm sorry to hear there was a minor issue with your most recent pair, but Iâm very glad our customer support team was able to resolve everything quickly and smoothly for you. Itâs great to know the process felt fair and straightforward â thatâs exactly the experience we aim to provide.
Thank you again for your kind words and for being a valued customer.
Many thanks - Customer care
Order cancelled without any direct notification
Ordered through PayPal got "expecting order " from Evri then nothing. No direct contact to let me know order had been cancelled and it was only on clicking through PayPal payment on to details I discovered this. In this day and age customers canand should be easily contacted,automatically, if a problem arises surely.
Appreciated the speedy response and if this has highlighted a problem that can be sorted for the future that is fair enough. Changed my rating from 1 to 3.
2026幎4æ9æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to share this â Iâm really sorry you had that experience. Youâre absolutely right that customers should be contacted automatically if an order is cancelled or if something goes wrong, and itâs understandable that discovering the issue through PayPal rather than from us would be frustrating.
Your feedback is genuinely appreciated, and itâs something weâre actively working to improve so situations like this donât happen again.
If thereâs anything still unresolved, Iâm here to help.
Many thanks- Customer care
Just to add - we really appreciate that you have changed your rating from a 1* to a 3* - thank you.
Zinfandel wide fit with built in arch support.
The sandals (Zinfandel) were lovely quality, looked and felt great on. Beautiful wide fit sandals with built in arch support are not easy to come by. They do run long though so I took previous reviewers advice to size down and was glad I did.
I should say that Evri managed to lose the first pair I ordered and I did have difficulty getting any help from Vionic customer services at first. They were very slow to respond to emails or phone calls. Once I got through though, I couldnât fault them. The replacement pair arrived within 24 hours which has to be a record for anyone relying on Evri! Overall I am very happy would definitely be happy to use this company again.
2026幎4æ7æ¥
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VionicShoesUK ããã®åç
Thank you so much for your lovely review. Weâre delighted to hear youâre enjoying the Zinfandel sandals and that sizing down worked well for you. Weâre also glad we could get everything resolved quickly in the end â and that the replacement pair reached you so fast. We really appreciate your patience and your kind words, and weâd be very happy to welcome you back again.
Many thanks - Customer care
Fantastic customer service
Fantastic customer service.
Albeit a problem with one of my returns they still sorted it.
I quite often buy vionic because they are wide and supportive for my feet.
Thanks for the great service!
2026幎3æ23æ¥
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VionicShoesUK ããã®åç
Thank you so much for your kind review. We're glad we could resolve the return issue for you, and it's great to hear Vionic continues to support your comfort. We truly appreciate your loyalty and look forward to helping again.
Many thanks- Customer care
Great customer service
Great customer service, Kimberley went over and beyond to help me.
2026幎3æ27æ¥
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VionicShoesUK ããã®åç
Thank you so much â thatâs really lovely to hear. Iâm so glad you felt well looked after, and Iâll make sure Kimberley sees your message. Itâll mean a lot to her.
If thereâs ever anything else you need, weâre always here to help.
Many thanks - Customer care
Excellent Customer Service
I had to return a pair of trainers that I had bought and was experiencing difficulty in returning them. I emailed the company and received an email from a Kimberley Collman who was very professional, polite and extremley helpful.
Kimberley is a credit to this company.
2026幎3æ25æ¥
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VionicShoesUK ããã®åç
Thank you for taking the time to share your experience with us.
Weâre sorry to hear you initially had some difficulty with your return, but weâre so pleased that Kimberley was able to assist you and make the process easier. Providing professional, polite, and helpful support is something we truly value.
Your kind words mean a great deal, and weâll be sure to pass your feedback on to Kimberley â she will be delighted to hear it.
Thank you again for your feedback and support.
Kind regards - Customer care
Great footwear and super customer service
I had a really positive experience with Vionic customer service. An issue with my order was sorted quickly and smoothly, and the refund was handled without any hassle.
The service was clear, efficient, and genuinely helpful. It made a big difference speaking to someone who got straight to the point and dealt with things properly.
Because of this experience, I will definitely shop with Vionic again; they sell consistently superior quality footwear: the best shoes on the market and have super staff. I highly recommend them to others. A special thank you to Kimberly, who handled this so well.
2026幎3æ24æ¥
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VionicShoesUK ããã®åç
Thank you so much for your wonderful review!
Weâre delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved quickly and smoothly. Providing clear, efficient, and genuinely helpful support is always our goal, so itâs fantastic to know this made a difference.
Your kind words about our footwear and team truly mean a lot to us. Weâll be sure to pass on your special thanks to Kimberley â sheâll be thrilled to hear your feedback.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards - Customer care
fantastic Customer Care and After SalesâŠ
fantastic Customer Care and After Sales team
answered my email within an hour and all sorted very favourably within 24 hours
2026幎3æ20æ¥
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VionicShoesUK ããã®åç
Thank you so much for your wonderful feedback! Weâre thrilled to hear that our Customer Care and After Sales team were able to assist you quickly and effectively.
Itâs always our goal to make sure every issue is resolved smoothly, and your kind words mean a lot to the team.
We look forward to helping you again in the future!
Many thanks - Customer care
Excellent service from VionicâŠ
Excellent service from Vionic especially from Kimberley in Customer Care.
After ordering 1 pair of shoes I decided to order a second. I requested by email that it be added to my original order under the same shipping cost..
Kimberley replied immediately and stated that an order cannot be amended once placed, however she sent me a free shipping code to use when ordering the additional pair. Thank you.
2026幎3æ6æ¥
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VionicShoesUK ããã®åç
Thank you so much for taking the time to share your feedback.
Weâre delighted to hear that you received excellent service from our team, and especially from Kimberley in Customer Care. While weâre unable to amend orders once theyâve been placed, itâs wonderful to know that Kimberley was able to support you quickly and provide a free shipping code so you could place your second order without any extra cost.
We truly appreciate your kind words and your continued support. Enjoy your new shoes!
Many thanks - Customer care
Thank you!
Received absolutely outstanding service from Kimberley. Purchased some trainers that came out larger than expected. She very promptly arranged an exchange with next day delivery and went above and beyond. Many thanks Kimberley!
2026幎3æ4æ¥
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VionicShoesUK ããã®åç
Good afternoon,
Thank you so much for taking the time to share this lovely feedback.
Weâre delighted to hear that Kimberley was able to support you and make the exchange process smooth and stressâfree.
Providing prompt, helpful service is really important to us, and itâs wonderful to know she went above and beyond for you.
We truly appreciate your kind words and your support. Enjoy your new trainers!
Many thank- Customer care
Excellent Service
I have many pairs of Vionic trainers and they are always very comfortable and great quality. I have recently had an issue with some wide fit Walker trainers I purchased last year. They started splitting near the toe area. I emailed customer service with some photos, and very quickly Kimberly asked if I would like a replacement pair. Within a matter of a couple of days, my replacement pair are on their way! Thank you very much, excellent service.
2026幎3æ3æ¥
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VionicShoesUK ããã®åç
Thank you so much for sharing this lovely review. Weâre delighted to hear how much you enjoy your Vionic trainers, and itâs great to know Kimberly was able to resolve the issue quickly for you. We truly appreciate your kind words and are glad youâre happy with the service.
Many thanks - customer care
Excellent customer service
Following my very disappointed review on the 19th of February, I would like to say a huge thank you to Kimberley and the warehouse team for their excellent customer service. I ordered a pair of slippers which were to be delivered by Evri. True to form, Evri claimed they had tried to deliver (I was here all the time and no sign of them) so they decided to send them back to Vionic! Kimberley and the warehouse team worked together to ensure that once the slippers were received their end, they would be turned around and redelivered to me via DPD. They were received safe and sound and on time. One happy customer and happy feet!
2026幎2æ28æ¥
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VionicShoesUK ããã®åç
Thank you so much for taking the time to update your review â it truly means a great deal to us.
Weâre delighted to hear that your slippers arrived safely and on time after the initial delivery issues. We completely understand how frustrating the situation with Evri must have been, and we appreciate your patience while we worked to put things right.
Kimberley and our warehouse team were very happy to assist, and itâs wonderful to know their efforts made a positive difference to your experience. Your kind words will be shared with the team â feedback like this really does boost morale.
Weâre so pleased to have you as a happy customer again, and even happier to know your feet are now cosy and comfortable!
If thereâs ever anything more we can help with, weâre always here.
Many thanks- customer care
Absolutely five star customer serviceâŠ
Absolutely five star customer service from Kimberley who was super helpful and understanding when dealing with my refund. Cannot fault it, big thanks.
2026幎2æ18æ¥
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VionicShoesUK ããã®åç
Thank you so much for your kind review. Weâre delighted to hear that Kimberley was able to support you so well with your refund. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
Weâre always here if you need anything in the future.
Many thanks - Customer care
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