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Disappointing flight with no childâs meals provided on either outbound or inbound flight, long haul flight to Orlando this wasnât at all ideal!! Building work taking place at hotel which we werenât... ãã£ãšèŠã
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Went into High Wycombe store today. Heidi at Virgin was truly an amazing help. Friendly and very knowledgeable about Florida. She assisted us with our holiday and now have booked again though Virgin.... ãã£ãšèŠã
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Itâs that time of year again when Virgin Atlantic will be taking your hard earned money but PLEASE be careful. We booked an Hawaiian Cruise, via the USA. Expensive seats were booked reserved and pai... ãã£ãšèŠã
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After weeks of debating of going to America and hours of searching over the Internet on the best possible options. We decided to go into virgin where we met Chloe, she was so helpful and gave us a com... ãã£ãšèŠã
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Virgin Atlantic Holidays amazing experiences to the USA, Canada, the Caribbean, the Far East, South Africa, the Middle East, Indian Ocean and Mauritius.
The VHQ, Fleming Way, Crawley, RH10 9AD, Crawley, West Sussex, è±åœ
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We just wanted to say that our experience with Eshaa Patel was the best we've ever had in over 40 years of booking holidays.
Eshaa was Knowledgeable, understanding, kind, polite & an Absolutely Fabulous lady!
We canât thank her enough for everything she did for us.
Virgin are very lucky to have her.
Pete Lunn & Family
Virgin Atlantic Holidays ããã®åç
Hi Peter
Thank you so much for your kind words.
Itâs wonderful to hear your feedback about the fantastic experience you had when booking your holiday.
Iâm so glad Eshaa was on hand at every turn to make your booking experience a great one.
We pride ourselves on delivering the best customer service in the industry, and itâs always a pleasure to hear when weâve delivered.
I will ensure I pass on your comments and I hope you have the best holiday ðâïž
Many thanks
Hayley
Customer Care - Virgin Atlantic Holidays
Joanne was very helpful and explained everything very clearly.
Virgin Atlantic Holidays ããã®åç
Hello Andrew
Thanks for your message and I'm glad Joanne was able to help.
Have a great time.
Chantelle
Customer Care - Virgin Atlantic Holidays
Booked a holiday to New Orleans via New York and on to Jamaica via Atlanta for my 30th wedding anniversary, delayed by 3 hours in New York, were finally emailed food vouchers after our flight took off so $80 out of pocket.
Then due to bad weather Delta told us to change our flights but could not do it through them as flights were booked with Virgin, Virgin refused to do anything so I booked flights with American Airlines and paid $1200 out my own pocket.
Virgin in resort USA reps are just a WhatsApp service who do nothing.
Virgin you ruined my wedding anniversary and donât care!
All staff have been unhelpful except for those in aftercare.
I have another holiday booked with Virgin for October, I just hope they get this one right as it too involves internal flights!
Disappointing ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬ð€¬
Virgin Atlantic Holidays ããã®åç
Hello
I'm sorry to hear of the issues with your holiday. If you could send your Virgin Holidays booking reference to VAHTrustPilot@fly.virgin.com, we will have the team take a look and get back to you.
We look froward to hearing from you.
Karen
Customer Care - Virgin Atlantic Holidays
Stephanie was absolutely brilliant, weâd only walked in to have a browse at Dubai holidays and to see what offers there were.. we walked out with the perfect package within minutes. Stephanie was very friendly and helpful! Definitely book more holidays with her. Thankyou!
Virgin Atlantic Holidays ããã®åç
Hello Caris
Thanks for your message and I'm glad Stephanie was able to help with arranging your holiday.
Have a great time in Dubai!
Karen
Customer Care - Virgin Atlantic Holidays
Don't want to help rearrange my booking told me it would cost over a £1000 more pass the situation to another trainee
Virgin Atlantic Holidays ããã®åç
Hi Lisa
I'm sorry to hear of your frustrations.
Please could you email us at VAHTrustPilot@fly.virgin.com with your booking reference and we will be happy to ask one of our agents to call you and discuss the changes you would like to make.
We look forward to hearing from you.
Many thanks.
Jo
Customer Care - Virgin Atlantic Holidays
I needed to make some amendments to my forthcoming holiday. As always the local branch of my Virgin Holiday ( Norwich) made it an easy & seamless process. Carley who dealt with my query on this occasion was absolutely fantastic & a great ambassador for Virgin holidays!
Virgin Atlantic Holidays ããã®åç
Hi Michael,
Thank you for your kind words about the Norwich team and in particular Carley. We're happy to hear that you received a wonderful service from them. Well be sure to pass on this lovely feedback.
Wishing you a fantastic holiday ahead! ðâïž
Lorna
Customer Care - Virgin Atlantic Holidays
The young lady we have been dealing with was absolutely amazing, she went above and beyond for us her name was Steph from the Cardiff store
Virgin Atlantic Holidays ããã®åç
Hi Amanda,
Thank you so much for your lovely feedback about Steph!
Pleased to hear she was amazing in assisting you with booking your holiday. We'll be sure to pass it on to her.
Wishing you a fantastic holiday ðâïž
Lorna
Customer Care - Virgin Atlantic Holidays
Fast, friendly call, very easy to book the holiday and lots of great advice
Virgin Atlantic Holidays ããã®åç
Hello Tom
Thank you for your feedback.
It's good to hear you experienced friendly, efficient service with great advice ð
Best wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
Wendy was most helpful and very knowledgeable and professional.
Virgin Atlantic Holidays ããã®åç
Hello Ian
Thanks for your message and I'm glad to hear Wendy was able to help with your plans - Mango Bay is a great choice!
Karen
Customer Care - Virgin Atlantic Holidays
We had problems booking our holiday on line, took the deposit but didn't receive a confirmation, then the system crashed. Miriam sorted it out for us very efficiently and booked our holiday for us. What a lovely lady.
Virgin Atlantic Holidays ããã®åç
Hi David
Sorry that the website was playing up but really glad that Miriam was able to help get your holiday booked. I've passed your comments on to her.
Enjoy the countdown to your trip!
Karen
Customer Care - Virgin Atlantic Holidays
It was a absolute pleasure to be taken care off with such professional and helpful staff. The service was fantastic and every question was answered in a professional and helpful way .top marks to Katie!!!
Virgin Atlantic Holidays ããã®åç
Hello Jeffrey,
Thank you for your lovely feedback! Weâre so pleased to hear you received fantastic service and felt well looked after. Weâll be sure to pass your top marks on to Katie, sheâll be delighted!
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Terry, was friendly professional and very helpful. Really informative and helped build a holiday from scratch to something to remember
Virgin Atlantic Holidays ããã®åç
Hello Karl,
Thank you for your kind feedback! Weâre so pleased to hear that Terry was friendly, professional, and helped create a truly memorable holiday for you. Weâll be sure to pass on your comments and hope you have a fantastic trip. âïž
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Sydnee Nobbs, our holiday supervisor, goes beyond expectations to make sure our holiday plans to Disney World, Florida, are a great success.
Virgin Atlantic Holidays ããã®åç
Hello Steve
Thank you for your lovely feedback.
Iâm so pleased Sydnee helped make your Disney World holiday such a success. I will share this feedback with Sydnee, I know she will be extremely happy to hear this.
Best wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
From the moment my agent Charlotte answered the phone she was so friendly helpful and went the extra mile to make sure that my holiday dreams where fulfilled.
What's a brilliant service.
Virgin Atlantic Holidays ããã®åç
Hello Collin
Thank you so much for your feedback.
Charlotte will be delighted to hear your kind words, and Iâm glad she was able to help make your holiday dreams come true.
Best Wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
The personal respons and help was great , also on a sunday a Quick respons Thanx Miriam
Virgin Atlantic Holidays ããã®åç
Hi Ronald
Thank you for getting in touch.
We pride ourselves on delivering the best customer service in the industry, and itâs always a pleasure to hear when weâve delivered.
Many thanks
Hayley
Customer Care - Virgin Atlantic Holidays
Wanted to add my husband, to our holiday and Grace did this .with no having to change anything same flight ect no other changes .very happy
Virgin Atlantic Holidays ããã®åç
Hi Hazel
Thank you for your kind words and I'm so pleased Grace was able to assist with adding your husband to your holiday booking.
I hope you all have a great time!
Kind regards
Hayley
Customer Care - Virgin Atlantic Holidays
Our advisor Mellara was so helpful an absolute credit
Virgin Atlantic Holidays ããã®åç
Hello Mrs Watts,
Thank you for your kind feedback about Mellara.
Itâs a pleasure to read such positive comments about how helpful she was, this makes us really proud!
Have a great time!
Kind Regards
Shari
Virgin Atlantic Holidays - Customer Care
Flights wonderful, for some reason the rooms I booked at both hotels turned from king beds to double queens, in las vegas did not even get the correct building
Virgin Atlantic Holidays ããã®åç
Hello Linda,
Itâs great to hear that you had such good flights, but weâre sorry that some aspects of your holiday didnât meet your expectations.
If you could send your information (including your booking reference) to VAHTrustPilot@fly.virgin.com, we can arrange for the team to look into what happened.
Kind Regards
Shari
Virgin Atlantic Holidays - Customer Care
Absolutely fantastic service by Virgin Norwich store and specifically Carly Martin, she helped us with our holiday over a long period with a very personal family matter. Nothing was ever an issue for Carly, she has a very friendly, personable demeaner and is a credit to the high standards we come to expect from Virgin. Will 100% be booking again with Virgin thanks to Carly and all the staff at the Norwich store and throughout the company we came across. Thank you Carly you are a star!
Virgin Atlantic Holidays ããã®åç
Hello Curtis,
Thank you for your kind feedback about Carly. Itâs good to hear that your experience was so good and that Carly provided such fantastic support organising your holiday.
Iâll make sure we let her know what a â she is!
Have a wonderful holiday!
Many thanks
Shari
Virgin Atlantic Holidays - Customer Care
Its so refreshing to deal with someone that knows their job inside out. Miriam was fantastic.
Virgin Atlantic Holidays ããã®åç
Hello Wayne
Thank you for your kind feedback. Itâs good to hear that your experience was a positive one and that Miriam provided such fantastic support.
Best wishes,
Maria C
Virgin Atlantic Holidays - Customer Care
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