Vision Motors レビュー 

Visited the garage and placed a deposit on a car which was due in. I was worried by the reviews that I wouldn't get my deposit back. A week later the car came in and I went to see it but unfortunately, due to gaps in service history and the garage unable to provide certain paperwork, inc MOT certificate. I decided to not to take the car for my own peace of mind. The salesman attitude towards me did change and I felt he went back on things which were said in our initial meet. I was told deposit would be refunded on Wednesday as they are all done in bulk. Money was returned to my bank by Tuesday.

We paid £5300.00 for a car that failed its mot and was told we could get a refund no problem. We have no money and no car DO NOT BUY ANYTHING FROM THIS GARAGE it’s a con they have no intention of refunding you any money

Not at all impressed
Quick to take £100 deposit to 'get a car ready' waiting 5 working days to go and view it, arranged time off work. Ran an MOT check on the car and seen it had had several repeat issues, no available explanation provided when I asked about this. All of that to be contacted a few hours before my scheduled viewing and test drive appointment to say the car isnt ready and the appointment cannot go ahead. I'm now having to argue via email and text message for my deposit back! Absolutely ridiculous wouldn't recommend at all. They had all kinds of terms and conditions to leaving a deposit and conditions on returning it but as soon as it's the fault of the company it all goes quiet and suddenly it's up to 3 working days to process a refund? I wasn't told any of this at the time they took my money. Avoid.

Dealt with Rob who is a genuine lovely guy. No pushy sales talk like other dealerships. Would buy a car from here again

DONT DO IT, JUST DONT !!! Absolute joke these guys, never in my life have I come across such crooks, Highway men wore masks, these should wear Bally’s. Engage in business with this company at your peril, I wish I’d read the reviews before looking at getting a motor from them. Wouldn’t use them if they were the last car dealer on the planet. Cocky, arrogant Johnny Boys everyone one of them. No scruples, no conscience, how they sleep at night I don’t know. 👎☹️

The absolute worst car buying experience we have ever had. The car which had apparently somehow slipped through their presale checks was a disaster and then it took them three months to return our money and even then we did not get it all back.
Please save yourselves a lot of trouble, hassle and money and do not buy anything from Vision Motors.

Mr Khan was excellent and efficient. Smooth process in buying the car.

I recently purchased a jeep wrangler jk from vision motors. All I can say is exceptional, everything form calling to arrange a viewing of the car and a test drive was brilliant, the young gentleman jack that looked after me was brilliant, he was so knowledgeable of the vehicle I was purchasing, they let me test drive the car and as soon as I arrived back I knew it was the car for me. Ive had no issues with the vehicle nor did I have any issues with the staff. Everyone was welcoming and polite and couldn't do enough to help me. If I ever need to purchase a car I will definitely come to vision again

Please don’t buy a car from these cowboys. Absolutely not trust worthy. Waited over three weeks to take delivery of the car saying having trouble getting a head lamp for it. Funny I could have gone on line and bought one and received delivery within 24 hrs. Eventually it was delivered. My son climbed in it and the drivers side window went down but would not go back up. Noise from front gearbox mounting. They were not interested still eating for the £200 it cost me to get a gearbox mounting replaced. Obviously they don’t drive these cars and do checks on them . Please please do not buy from these cowboys. Nice to you when they want your money but they change when they have it horrible people to deal with. BE WARNED

Terrible after sales customer service. Discovered my car needed major repairs the day I drove it away. They said they would repair but kept fobbing me off and refused to refund me so had to pay to go to small claims court to sort it out. Stay away..they may be cheap but there's a reason for that!

I had a very disappointing experience with this car sales company. I was persuaded to travel around 120 miles to view a vehicle that was described by the salesperson as being in very good condition.

Unfortunately, the reality was completely different. The car did not match the description at all — its overall condition was far below what I was told, and there were obvious issues that had not been mentioned. The information I was given was clearly misleading.

I find it highly unprofessional and disrespectful to a customer’s time to provide inaccurate details just to get someone to show up. I wasted time, money, and effort on this trip.

I would not recommend this company and strongly advise anyone to be cautious and request clear proof (recent photos, videos, full history) before making a long journey.

A frustrating and entirely avoidable experience.

I gave my daughter money to buy a car which was described as having a 12 month mot, she got there to pick the car up it had a huge scratch on the bonnet which wasn't stated in the sales advert. They knocked 75 pounds off the price for this ,when she got the car home and parked it on the front after an hour going back out to it there was s huge leak from the radiator so I bought a sealant to fix it , she rang up and told them about this and also we had a mechanic look at the car he told us the manifold was leaking there was oil all over the engine and she was lucky it hadn't set on fire, the fuel pump also making a loud noise the brakes virtually touching metal she rang the company back as she had only had the car 5 days and requested a refund to be told she could choose another car or have the heap she bought repaired. This went on for 2 days so she drove down with a friend gave them the paperwork and key and told them to pick the car up. I spoke to the boss who said it will take 28 days to get a refund and the car would be picked up this was Tuesday. I have contacted citizens advice to be told I am entitled to a refund within 14 days , the car is still sat on my front . Absolutely disgusting behaviour from staff with one of them telling my daughter to fuckoff and putting the phone down on her . I wouldn't reccomend this place to anyone . I will take it further as 1075 pound is a lot of money to forget about.

I actually didn't end up buying my car from them, but I found the guys there to be helpful, polite and professional.
I had put a deposit down on a car after test driving, and had identified a few jobs that needed doing on it before we paid in full. They did a great job at keeping me updated by phone, although email responses were a bit slow.
It turned out that the cruise control couldn't cost-effectively be fixed. They agreed to refund the deposit, and true to their word, the money was back with me within 2 weeks.
I had been a bit worried after seeing the other negative reviews online after I'd already paid my deposit, but my experience wasn't like that at all.

AVOID AVOID AVOID
Trust pilot should have an option of giving 0 starts for this kind of places.
Avoid at all costs. Absolutely shocking after sale customer service. Everyone is nice and helpful when you go in to buy a car but if anything goes wrong with the car after you bought it you're on your own. Also , don't bother with asking for fresh MOT or service history, it doesn't worth the paper they are printed on.

Seriously avoid this company, Greg will go to any length to take your money and keep it! They sold me a car with problems, took it back the next day to ‘fix’ it. A month later they dropped the car to me, with the same problems. After asking for a refund as I haven’t even had the car they refused and offered to fix it again at a different garage. They took the car back and after another month of waiting and being told they can’t provide me with proof of work that’s been done I asked for another refund. They refused then they told me the car was ready to be dropped off to me! I refused and said they can have their curtesy car back when I receive a refund, Greg then said “okay, let me see what I can do” he sent Jack Naylor, to my house at 7.40pm on that same day to forcibly take the car from me! And nearly clipped me with the car when he aggressively tried to drive away from me!! Absolutely shocking from this shoddy company! They have brought back the car with new damage to the bumper! Police have been informed !

I really should have listened to the reviews on here, they probably make more money on non-refunded, deposits taken on false promises that actual sales. I went there over two weeks ago (Saturday) to look at a car, which was not prepared. Not an issue, I put the deposit down for it, with the hopes that I could buy it on Tuesday. My only stipulation was that the rear seats would need to fold down. I was assured that this would not be a problem. Tuesday came around and got told that the car is still not ready. So we arranged to meet on Thursday. The first thing I checked was if the rear seats fold down or not. They did not, so I said we don’t need to waste their time with taking the car for a drive as it does not meet one clear specification that we need as a family. We got assured that the payment will be processed and should be in my account in 48 hours. That was over a week ago and since that I got the following excuses and lies in several calls:
- B already proceesed it on Friday (no money followed)
- There are no nites on the system about a refund
-The agent dealing with this is off sick
-Still no notes on the system
-the finance person is not in today
-that js an admin error, phone back tomorrow

Contemptible behaviour. The most unpleasant experience of buying a car I've had in over 35 years. They explained £1000 deposit to secure the vehicle, which is then booked in for prep (not true). Vehicle was supposed to be booked in for new 12 month MOT and bodywork repair. Instead the vehicle manage to accumulate an average of over 100 miles a day for 13 days before delivery. A journey of 165 miles added a total of 1512 mile to the vehicles mileage. The vehicle was delivered with no MOT or bodywork repair. Apparently a service was carried out. However this did not prevent the vehicle form being delivered with dangerous defects resulting in MOT failure and the vehicle being non roadworthy. Cost £603 before I could legally drive the car on the road.
Fraudulent paperwork during court mediation. How is this company still allowed to trade? They produced a pdf and passed this off as a document of as a service invoice. 5 months and 4000 miles later, vehicle indicating service due. Having the service done by an independent mechanic. The oil drained was as black and thick like tar. The mechanics professional opinion is without a shadow of a doubt, no service had taken place. Adding the fact that the car was in a different location over 165 miles away on the date stated on the invoice, badly executed alterations to some details and the only relevant details to my vehicle on this document, strangely are exactly the same size and font of the email that sent them. Above all this is a very vague invoice.

DO NOT TOUCH, paid £100 refundable deposit to look at a car, it was full of scratches and I said I wasn't going to buy the car and look somewhere else. called many times to get my money back and everytime got fobbed off. Now they refuse to pay my money back claiming some sort of rubbish about stating about looking at another car, of course I was going to look for another car if I didn't buy their car.

Already written a review, don't know why it wasn't published. I bought a car in November 2025 and had continued issues trying to get Vision Motors to deal with faults with the car. By February, they had still not dealt with and continued to fob me off and say they would sort it. I had to obtain legal advice in the end and they then responded eventually. They gave me a hire car but then asked me to bring it back as it was sold! They did come and change the hire car in the end but they made out I was unreasonable! Very poor customer service, and made an already stressful situation for me even worse. Don't buy from here if you can help it, I only did as was an emergency. The negative reviews are right. Great customer service until they've sold the car! If anything goes wrong, they are awful

Blackmailed my mother!! Had multiple issues when she bought the car and after sending it back twice she wanted a refund but vision motors were very unreliable and unprofessional jack who seems to be the manager stated they would take the car back to check it for faults but would not repair it until she took her review down and also the one I had left of Google down while totally refusing a refund