I had an issue with delivery (my first in more than 13 years of ordering). I contacted support and received an immediate reply. The asked me to wait ten days but there was no movement on the tracking.... ãã£ãšèŠã
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My order is: 752069 I am deeply disappointed in the customer service here at VPA, I have been a customer since 2021. I contacted support as there was no valid tracking, and received an em... ãã£ãšèŠã
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VPAâs WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. Itâs low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... ãã£ãšèŠã
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Hey ð, so I suffer from a few stomach conditions, between weight loss and medication, my day can be uncomfortable. I have tried other multiple brands but have not found anything that my body could... ãã£ãšèŠã
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VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated
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PO Box 7305, 4500, Brendale, ãªãŒã¹ãã©ãªã¢
- 1300 669 264
- sales@vpa.com.au
- www.vpa.com.au
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No responses from customer support - Request to cancel order
My order is: 752069
I am deeply disappointed in the customer service here at VPA, I have been a customer since 2021.
I contacted support as there was no valid tracking, and received an email advising my package was lost, I responded to this email within 2 minutes and have not heard back regarding any action.
I have called several times for the past 2 hours and left messages on Live chat.
There does not appear to be any way to contact VPA, and unfortunately it seems posting my experience might be a way to get their attention.
Given the lack of responses, I have requested a cancellation to my order since the package was deemed lost.
Hoping to receive any form of communication back acknowledging the cancellation and refund.
2026幎4æ16æ¥
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VPA Australia ããã®åç
Hi Steve,
Weâre really sorry to hear about your experience we understand how frustrating this must have been, especially after being a loyal customer since 2021.
We can see that multiple tickets were opened across different channels, which unfortunately caused delays in our response time. Thatâs why we always recommend sticking to one thread so we can assist you as quickly and clearly as possible.
That said, your request has now been actioned, and you should have received an email confirming the cancellation and refund. If you havenât seen it yet, please check your inbox (and junk folder just in case).
If thereâs anything further you need, feel free to reach out via email at sales@vpa.com.au weâll make sure youâre looked after.
â VPA Australia Customer Service
VPA Australia ããã®åç
Appreciate this, Nick! Quick turnaround and quality is exactly what we aim for every time. Thanks for choosing VPA ð
-VPA Australia Customer Service
Great customer service and always great product.
I had an issue with delivery (my first in more than 13 years of ordering). I contacted support and received an immediate reply. The asked me to wait ten days but there was no movement on the tracking. After one week I emailed them and said âitâs clearly not comingâ (politely). They replied immediately and re-dispatched the order. The new order arrived as usual. I was grateful for this service as a long time customer
2026幎4æ1æ¥
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VPA Australia ããã®åç
Shaun, this means a lot especially after 13+ years with us. Weâre really glad we could turn that experience around quickly for you. Thatâs the level of service you should always expect from us. Thanks again for your continued support!
-VPA Australia Customer Service
As always good product and greatâŠ
As always good product and great communication
2026幎3æ27æ¥
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VPA Australia ããã®åç
Thanks, Michael! Stoked to hear youâre consistently happy with both the product and communication thatâs what weâre all about.
-VPA Australia Customer Service
VPA Australia ããã®åç
Thanks Pete! Fast delivery and quality products coming through every time ðª Appreciate the support!
-VPA Australia Customer Service
Easy to order items & Prompt arrival
Easy to order items I required.
Bonus offer I also redeemed.
Quick arrival to Melbourne
2026幎3æ25æ¥
VPA Australia ããã®åç
Thanks MB! Love hearing the whole experience delivered from easy ordering to landing in Melbourne quick, plus scoring a bonus. Appreciate you choosing VPA!
-VPA Australia Customer Service
Missing Order Replaced (finally)
Placed an order on 11th March. Timeframe for delivery was 5-10 days. Itâs 26th March and still no delivery. Attempts to contact VPA Australia via phone have been unsuccessful. I did receive an email response from VPA Customer service on 17th March saying that they would look into to this but still no follow up response and still no order delivery. First time ever having an issue with VPA so hoping they get back to me to resolve this.
31.03.26 - UPDATE: Thank you for responding to my review VPA Australia but it is now 20 days since I submitted and paid $151.00 for my order #744915 and I still havenât received it.
I did leave my contact details with you so it may have been more helpful if you had actually contacted me directly or responded to my email enquiries or voicemail messages to resolve this, instead to responding to my review. If you can please find my contact details via the above order number and contact me directly to inform me where my order was delivered to, when delivery was made that would be very much appreciated.
For now, the lack of communication to resolve this, responding to my review instead of contacting me directly, taking my $151.00 without providing my order means my 1 star review remains for this experience. Hopefully Iâll hear from someone from VPA Australia Sales soon so I can get my order.
04.04.26
VPA came through with the replacement! Grateful, relieved and will continue to order my supps through them.
Thank you VPA Sales Team for your service.
2026幎3æ11æ¥
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VPA Australia ããã®åç
Hi Joe/Mark,
Weâre really sorry for the experience and the delay you encountered we understand how frustrating that can be.
While courier delays are unfortunately outside of our control, we always do our best to assist as quickly as possible.
We can see that this has now been resolved and your order has been delivered. We truly appreciate your patience and hope you enjoy your order!
If thereâs anything else you need, feel free to reach out weâre here to help.
- VPA Australia Customer Service
The slowest delivery in history
Order #744339 . Hi my order has not left the post office ! Itâs now been 8 days since I made my order .. Is this your normal shipping method ? Because if it is we should have been notified that you use this type of postage when you offer some one free postage . The slowest delivery in history ! Iâve had things come from china quicker !
2026幎3æ9æ¥
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VPA Australia ããã®åç
Hi Joe,
Weâre really sorry to hear about your experience, thatâs definitely not the delivery experience we aim to provide.
Weâve sent you a message here on Trustpilot so we can look into this further. Could you please share your order number with us there so we can investigate what happened with your shipment and help sort this out for you as quickly as possible.
We appreciate you bringing this to our attention and weâll do our best to resolve it for you.
Regards,
VPA Australia Customer Service
Great service & quality products
Fast delivery, good quality products (ordered NAC, Taurine and Glycine). I would have preferred smaller tub sizes to make them easier to store and travel with. Currently the contents take up less than half of the tub volume.
2026幎2æ23æ¥
VPA Australia ããã®åç
Hi there,
Thank you for your feedback and for choosing VPA. We're glad to hear you were happy with the fast delivery and the quality of the products.
We also appreciate your suggestion regarding the tub sizes.
Feedback like this is very helpful, and weâll be sure to pass it on to our team for consideration as we continue improving our packaging.
Thanks again for taking the time to share your experience.
- VPA Australia Customer Service
Site easy to navigate as was orderingâŠ
Site easy to navigate as was ordering product.
Quick delivery and happy with product.
Thank you.
2026幎2æ23æ¥
VPA Australia ããã®åç
Hi Christopher,
Thank you for your kind feedback! We're glad to hear you found the site easy to navigate and that your order arrived quickly. Great to know you're happy with the product as well.
We appreciate you taking the time to share your experience with us.
- VPA Australia Customer Service
Good product. Good price
came on time. good packaging. haven't been through all flavours of the sample pack yet but so far so tasty.
2026幎2æ23æ¥
VPA Australia ããã®åç
Hi Denx,
Thanks so much for the great feedback! We're really glad to hear your order arrived on time and that you're enjoying the sample pack so far.
Hopefully the rest of the flavours are just as tasty, let us know which one ends up being your favourite!
Thanks again for giving VPA a go and for taking the time to leave a review.
- VPA Australia Customer Service
fast and smoothâŠ
VPA always has fast and smooth transactions, makes getting your monthly protein so enjoyable, when you know it'll turn up on time and at a decent price
2026幎2æ23æ¥
VPA Australia ããã®åç
Hi Neill,
Thank you so much for taking the time to share this. We really appreciate your support and loyalty it means a lot that you choose to stick with us each month.
We work hard to keep our ordering process smooth, shipping fast, and pricing fair, so itâs great to hear that itâs making your monthly protein top-up easy and enjoyable. Thatâs exactly what we aim for.
Thanks again for being part of the VPA community.
-VPA Australia Customer Service
It has been a really good experienceâŠ
It has been a really good experience using VPA products.
2026幎2æ23æ¥
VPA Australia ããã®åç
Hi Carlos,
Thank you for sharing your experience with us, weâre so glad to hear itâs been a really good one.
We put a lot of care into our products and service, so feedback like this truly means a lot to our team. We appreciate you giving VPA a go and being part of the community.
Thanks again for your support.
-VPA Australia Customer Service
Customer service practically non existent
No customer service available for any level of customer purchase regardless small or large order
2026幎2æ23æ¥
VPA Australia ããã®åç
Hi Dan,
Weâre really sorry to hear you feel this way, thatâs not the experience we want for any customer.
Iâve checked our system and couldnât find any previous contact from you, but Iâve now sent you an email directly so we can assist and understand whatâs gone wrong. We genuinely want the opportunity to fix this for you.
For any future concerns, please email us at sales@vpa.com.au we actively monitor this inbox and respond to all enquiries in the order theyâre received so we can assist as quickly and fairly as possible.
Please check your inbox (and junk folder just in case), and weâll take it from there.
-VPA Australia Customer Service
VPA protein is consistently excellent
VPA protein is consistently excellent, I've been using it for years. I use their Bussin intra for my workouts which is very tasty and i wanted to try the ZMA recovery blend. This is the only VPA product i haven't liked, very very sweet, not for me I'm afraid.
2026幎2æ13æ¥
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VPA Australia ããã®åç
Hi Jamie,
Thank you for being with us for so many years, that kind of long-term support genuinely means a lot. Weâre stoked to hear youâve found our protein consistently excellent and that Bussin Intra has been a tasty go-to for your workouts. Thatâs exactly what we love to hear.
We really appreciate your honest feedback on the ZMA6 as well. We completely understand that taste is subjective, and it sounds like this one just wasnât the right fit for you.
Just a reminder, we offer a 30-Day Flavour Guarantee. If the product is still at least 90% full, we can organise a replacement with another product or flavour that better suits your taste. Simply send us an email at sales@vpa.com.au and our team will sort it out for you.
Thanks again for your continued support and for taking the time to share your experience.
-VPA Australia Customer Service
Unbeatable
For value, quality and service you canât beat VPA!
2026幎2æ16æ¥
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VPA Australia ããã®åç
Hi Steve,
Unbeatable! Weâll happily take that!
Thank you for the amazing feedback. We work hard to keep our value, quality and service at a level our customers can rely on, so hearing this really means a lot to the team.
We appreciate your support and look forward to keeping that standard high for you.
-VPA Australia Customer Service
User experience on their website is simple and easy
Easy to buy on their portal and delivery is on time.
2026幎2æ2æ¥
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VPA Australia ããã®åç
Hi Gaurav,
Thank you for your feedback. Weâre really pleased to hear that you found the website simple and easy to use and that your delivery arrived on time.
We put a lot of focus into making the buying process straightforward and reliable from checkout through to delivery, so itâs great to know thatâs been your experience.
We appreciate your support and look forward to serving you again soon.
-VPA Australia Customer Service
Fast shipping
Fast shipping
Flavours not overly sweet
Easily mixes in shaker
Good value :)
2026幎1æ29æ¥
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VPA Australia ããã®åç
Hi David,
This is great to read thank you.
Weâre glad youâre enjoying the flavour balance (not overly sweet is exactly what we aim for), the easy mixability, and of course the fast shipping and value. That full combo is what we work hard to deliver every time.
Really appreciate you taking the time to share your experience and for choosing VPA.
-VPA Australia Customer Service
Great product that tastes nice
Great product that tastes nice.
Delivery time was good.
Only criticism is that it would be nice if it was a bit cheaper in price.
Also, I was going to buy another VPA 500ml shaker, but they only had rugby branded ones and I donât follow the teams represented.
2026幎1æ27æ¥
VPA Australia ããã®åç
Hi Dale,
Thanks for your honest feedback â weâre glad youâre enjoying the taste and that delivery was smooth.
Regarding pricing, due to significant increases in production costs, weâve had to adjust our prices. You can read more about this here: https://www.vpa.com.au/pages/price-increase-2026
Weâre still committed to offering strong value and high quality.
For shakers, we currently have 700ml white versions available, and new 500ml shakers are coming soon. We recommend signing up to our newsletter and following our socials for updates.
Appreciate your support.
-VPA Australia Customer Service
Shipping and delivery beat the statedâŠ
Shipping and delivery beat the stated target date which would have been great already! Your return policy for taste preferences could be eliminated if you had taster samples to order. I imagine that you have already looked at this business case?
2026幎1æ20æ¥
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