Great quality jeans, this isn't my first pair, they look really smart so I've bought about 4 now. Slim fit more than skinny which I prefer as cycling a lot in skinny jeans is never that comfy. Hold th... もっと見る
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Purchased cycling jacket and trousers - great style and tailoring and a really good true to size fit. The materials are very high quality.
2nd pair of men's padded boxers for cycling purchased. Ordered medium this time instead of large. They seem to be a better fit around the thigh, although there isn't much difference between the sizes.... もっと見る
企業が回答しました
Brought the dark navy cycling jeans. They're nice, but seem to be on the big size, definitely need a belt. Material thin so 'm not sure how hard wearing they will be. But comfy and look good. Bit more... もっと見る
企業情報
さまざまな外部ソースから提供された情報
We make a range of technically advanced, finely detailed, everyday cycling clothing for men and women – apparel that meets all your needs while you're riding, and when you arrive too. We passionately believe that every ride on every kind of bike is beautiful.
連絡先
4.5
優良
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2024年10月8日
Vulpine Cycle Clothing からの回答
Thank you for your positive review!
The Vulpine Team
Smart & Comfortable 😀
Great pair of trousers, good looking and comfortable both on and off the bike. My only suggestion would be additional sizing, I bought a small which with a 30" waist still needs a belt.
2024年10月6日
Vulpine Cycle Clothing からの回答
Thanks for the great feedback, Robert!
We’re glad you like the trousers and appreciate your suggestion on sizing — definitely something for us to consider.
The Vulpine Team
Vulpine Cycle Clothing からの回答
Thank you for your feedback! We’re glad you’re happy with your purchase.
The Vulpine Team
Vulpine Cycle Clothing からの回答
Thank you for your positive feedback!
The Vulpine Team
Neither item I ordered has been…
Neither item I ordered has been delivered and I don’t seem to get anything helpful from customer support either.
2024年8月12日
Vulpine Cycle Clothing からの回答
Thank you for your feedback, Nicholas. We apologise for the issues you've experienced.
We’ve been in contact with the courier and, unfortunately, it seems that one shipment was lost in transit. We’ve already reached out to you via email offering either a replacement or a refund, and we’re awaiting your confirmation to resolve this for you as quickly as possible.
Your second order is still in progress, and we expect it to arrive with you shortly.
Please contact our support team directly if you need further assistance.
The Vulpine Team
Poor quality, dreadful service
First they delivered the wrong item, took ages to sort it out and offered no meaningful compensation. Then the item developed a fault and I’m still waiting to get that sorted (the least responsive customer services ever - radio silence punctuated with slightly pointless questions followed by more radio silence ). Still waiting. One to avoid.
2024年9月5日
自発的なレビュー
Vulpine Cycle Clothing からの回答
Thank you for your feedback.
We apologise for the inconvenience and any delays in communication. Our team has been handling a higher volume of inquiries due to our ongoing sale, but we aim to respond within 2 days.
A refund for the faulty jeans will be processed immediately. We appreciate you highlighting these issues and apologise again for the poor experience.
The Vulpine Team
Lovely customer service
2024年5月30日
自発的なレビュー
Vulpine Cycle Clothing からの回答
Thank you for your review, Phil!
It's great to hear that you're please with our customer support. We're here if you need anything else!
The Vulpine Team
Disappointed. I ordered two different styles of…
I ordered two different styles of women's cycling jeans. Both far too big. Need more guidance for women's size/fit. e.g.Will they be Baggy/snug etc? Also,I paid to return them both.Its been months and I have yet to be fully reimbursed! ( I think Vulpine uses SportsPursuit.com to manage/distribute their orders? Hence the muddle over my Returns?) Update: Upon reading this review,Vulpine is now looking into tracing my Return items and I am looking forward to a reimbursement.
2024年7月9日
Vulpine Cycle Clothing からの回答
Thank you for sharing your feedback, Fiona.
We’re sorry to hear about your disappointing experience. While we strive to provide detailed sizing information, including guides and garment measurements, we understand that finding the perfect fit can be challenging. We appreciate your suggestion and will consider ways to make our sizing descriptions even clearer.
As for your refund, we apologise for the delay. Typically, returns and refunds are processed within 14 days, so it’s clear that something went wrong in this instance. We’ll follow up with you via email to ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention.
The Vulpine Team
Vulpine Cycle Clothing からの回答
Thank you for your review, Fred! We're happy to hear you're enjoying your new top!
The Vulpine Team
Vulpine Cycle Clothing からの回答
Thank you for your feedback, David!
The Vulpine Team
XL not L
Size could be more accurate could have done with one size up. But very happy with product
2024年5月29日
Vulpine Cycle Clothing からの回答
Thank you for your feedback, Joe!
We’ll look into the sizing concern, but are glad you're otherwise happy with your purchase.
The Vulpine Team
Vulpine Cycle Clothing からの回答
Danke für die Bewertung, Jörg!
Das Vulpine-Team
Jersey sizing inconsistencies
I bought 2 jerseys, a City jersey and a road jersey, both same size (on the label) but the Road one was way, way smaller - I mean, not just a closer fit, or a different cut, it was simply not even a comparable size. But Vulpine handled the return and refund fine; and the other jersey is nice.
2024年5月22日
Vulpine Cycle Clothing からの回答
Thank you for your feedback.
We apologise for the sizing inconsistencies with the jerseys. We're glad to know your return and refund were handled promptly, and that you’re enjoying the City jersey.
If you have any questions, please get in touch.
The Vulpine Team
Opus Men’s Dark Indigo Jeans
I bought the Opus men’s indigo jeans. I chose size large because the size chart indicates that will be size 32-34inches. I am normally 32 or 33. The jeans seem very roomy at the waist. I should have returned them but my partner suggested they would probably shrink on first washing. They did, but not the waist. The lower legs have become tighter, but although the waistband has wrinkled, it is the same size. I followed the washing instructions on the garment.It means I have to wear a belt which is not ideal on the bike. Otherwise, the jeans appear well made and look stylish.
2024年4月30日
Vulpine Cycle Clothing からの回答
Thank you for your feedback, Alexander.
We're sorry to hear about the sizing issue with your jeans. Please compare the garment measurements to those listed on our website. If there's a significant difference, please reach out to us for further assistance.
The Vulpine Team
Vulpine Cycle Clothing からの回答
Thank you for your feedback.
We're sorry to hear that the fit wasn't right for you. We offer a 100-day return period, so if you'd like to return the item, please open a return in your account or get in touch with us. We're here to help.
The Vulpine Team
Extremly long shipping times and huge extra charges.
The products themselves are good, but the shipping times could be a lot better. After placing my order, it took several weeks for the package to be delivered to the EU. I encountered an issue with the sizes not fitting, so I had to exchange the products, which cost me an additional 20 euros for the return shipping. Almost two months from the original order, I have finally received my clothing.
Adding to the inconvenience, I have yet to receive a refund for the initial order. This essentially means I've paid for the order twice, which adds to the overall dissatisfaction with my experience.
EDIT: I finally received my refund, but was charged an additional 20 euros for currency transaction fees - this is simply ridiculous.
To sum up my experience: I ended up paying an extra 40 euros on shipping and transaction fees, had to wait two months to receive the correctly sized items, and to get a refund for the returned goods. I won't be making any more purchases from them.
2024年4月5日
Vulpine Cycle Clothing からの回答
Thank you for sharing your feedback, Ilja.
We apologise for the long shipping times and the inconvenience with the exchange process. We've sent you an email to follow up on your refund and ensure it gets resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
The Vulpine Team
Really nice products and service
Really nice products and service. Loses a star as the shorts I bought lost the main button within the first couple of hours
2024年3月24日
Vulpine Cycle Clothing からの回答
Thanks for your review, Jonathan. We appreciate the positive feedback on our products and service.
We apologise for the issue with the button on your shorts. We've issued a partial refund as an apology. If you would like a replacement, please contact our support team, and we'll sort it out promptly.
The Vulpine Team
Great comfortable top
Great comfortable top. Comes up large, I'm normally a medium but small is adequate. Could be a bit cheaper to compete with other brands.
2024年3月10日
Vulpine Cycle Clothing からの回答
Thanks for your review, Jack!
We're glad you find the top comfortable, and we appreciate your feedback on sizing and pricing.
The Vulpine Team
Quality clothing as always
2024年3月10日
Vulpine Cycle Clothing からの回答
Thank you, Mark! We appreciate your feedback, and are happy to hear you are pleased with the quality of our clothing.
The Vulpine Team
Well made and durable cycle gear
2024年3月1日
Vulpine Cycle Clothing からの回答
Thanks for the feedback, Ged! Glad to hear you're pleased with your purchase.
The Vulpine Team
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