HealthEquity レビュー 

Whenever I call HealthEquity, I always get the information that I requested. The staff are always courteous and they listen carefully and respond efficiently. I really appreciate the extended hours that are available.

Tony in customer service was able to assist me in an efficient, quick manner. He was very pleasant!

Your Customer Care Representative handled all of my questions and "navigated" me through the process and sign on "challenges" that I faced with Extraordinary "patience", along with the dedication to really "walk me through" the entire process with an Outstanding Attitude in ensuring that "The Customer was Satisfied" and successful with my issues! Briana was thorough, and extremely cogent/knowledgeable throughout the entire process!

I recognize that plan administrators need to ensure that Flexible Spending account funds are used appropriately to minimize fraud and abuse, but this company's communication is lacking.

It is acceptable to request receipts after a transaction, but once documentation is submitted, if it does not meet their needs, they request another receipt. After calling and waiting on hold to speak with a customer service representative they tell you that they don't need another receipt, they want a letter of medical necessity. Be clear ... don't waste patients' time.

In my experience, this is something that an insurance company would request. If a product is approved for flexible spending - they shouldn't be making patients go back to their provider for additional documentation. If this were my organization's funds, or covered through insurance I would understand this need, but flexible spending funds come from the patient's paycheck. They don't care that you are sick and dealing with acute illness or chronic disease - they just make you jump through hoops to get your own money.

My wife's PayFlex administrator doesn't make her take these additional actions, so clearly HealthEquity just cares less about their customers.

The rewards program is a great benefit program to anyone and to those that are low on funds to get the prescription or to get certain vitamins . And so far CVS is providing those vitamins for me that is for perimenopause and intimacy I need to make sure it stays on the shelf 😊. The classes that are provided they teach you certain meals that also teach you how to manage your time well-being to thyself before others. I appreciate this program and all that it is offering.

I had a small HSA with HealthEquity. They charged a $3.95 monthly fee, and over time those fees consumed more than 90% of my account balance. When I finally moved my HSA to a provider that doesn’t charge fees, HealthEquity charged me another $25 to transfer out. An HSA is supposed to help you save for medical expenses, but with a small balance, the monthly fee steadily drained the money I had set aside. If you have a low balance or have left the employer that set up your account, compare providers. Many HSAs charge no monthly fees, so moving sooner rather than later can save you money.

Excellent human customer service. Automated system is brief and expedient. It also promptly transfers to a person who is professional and empathetic.
Healthcare can be emotional and stressful, so having customer service people fills the essential need for being assured and understood. Thank you!

Great service. My account was compromised and over twenty attempts were made to use the card. Every false charge was identified, denied and reported to me.

Despite a system-wide issue that would have required me to call back, she listened to my question and could answer it satisfactorily.

HealthEquity's app, EZReceipts, is the worst. It denies reimbursement on FSA (my own money, by the way) for things that should be covered because its AI can't really read things properly. And then if you are lucky enough to get a person on the phone, they are equally incapable of rational conversation. I had an issue with them denying a claim, and someone reached out with a phone number. When I called it, it's a non working number. The worst. I wish I had a choice, I wouldn't use them.

Walking me through the process of everything. Secureness of the sight with passcodes being sent.

Los operadores telefónicos son muy amables.

In navigating my life and insurance changes HealthEquity customer service is the best! Much better than the insurance companies and even my employer. A fantastic team, highly recommended.

Stellar customer Service. Knowledgeable representative. My issue resolved promptly

I have to say that the Healthequity commuter benefit and EZ receipts app are terrible. The app and online website are always a problem to log into. The process for receiving commuter benefits is messy at best (2 different processes for subway versus parking - why??). Finally, I've had all but one of my parking reimbursements declined with no explanation even though I submitted valid receipts every time. I will not be renewing the benefit even though my company offers it - so basically not a benefit.

I would not recommend HealthEquity based on my experience. I have been unable to use my card for nearly a month despite repeatedly submitting the requested documentation and speaking with multiple representatives. I was told several times that my documents had been received and attached, only to call back later and be told they were missing or still needed.

The repeated calls, long hold times, inconsistent information, and lack of case ownership have made this process extremely frustrating. From a quality and procedural standpoint, there appears to be a serious breakdown in documentation handling, communication, and consistency between representatives.

Because of this experience, I no longer feel confident that my account is being handled accurately or efficiently. Trust is important when a company is managing access to your funds and benefits, and this experience has significantly reduced mine. I would not recommend this company based on the lack of reliable follow-through and resolution.

This is our second year with HealthEquity and they have been very helpful with questions. Great provider!