WallpaperMuralレビュー 

WallpaperMural からの回答

2023年3月20日

Hi Hollie,

Thank you for your review.

First of all I would like to apologise that the first sample order got lost in the post and for any inconvenience this may have caused.

In relation to the samples you received, they were samples of the actual wallpaper on your chosen wallpaper type. Due to our wallpapers being made-to-measure we can’t provide to scale samples for every sample order as each wall has different dimensions. Furthermore, we look to include the majority of each design in a sample to ensure that all areas of the mural are seen before ordering. If we were to scale the samples up you would only get a small section of the design and its colours. We introduced a 100% crop box on the right hand side of the sample that shows the mural to the scale of an average wall. This is to give you an indication of the print quality of your chosen design. In this case you were not happy with the print quality and chose not to order. This is the purpose of our samples, we provide actuate samples to ensure that our customers are happy with the print quality of the mural they are looking to order.

Finally, before we add any designs to our website we ensure they are of optimal print quality, if they are not, we will not add the design. We have strict print quality standards and print to 600 dpi which is more than our competitors. The two designs you ordered samples of are indeed on other websites, however, this also means that are using the same source design file so their prints will either be of the same quality or less.

Kind regards,

WallpaperMural

WallpaperMural からの回答

2023年3月18日

Hi,

Thank you for your review. I’m very disappointed to hear that your wallpaper has shrunk. With a paste-the-wall wallpaper that is very rare and is only usually caused when the central heating is turned on before the paste has had time to dry, therefore, causing it to shrink.

If you you could send over some photos for our team to review that would be perfect. We never want to leave a customer unsatisfied with their wallpaper so a member of the team will be in touch to see how we can resolve this issue.

Kind regards,

WallpaperMural

WallpaperMural からの回答

2023年3月9日

Hi Ellie,

Thank you for your review. We are deeply disappointed that you are unhappy with your wallpaper.

In relation to the email, you have sent in, we have in fact replied to you on Monday 6th of March offering assistance to try and resolve this issue. We are yet to receive a reply from you - I assume the email must have landed in your spam inbox based upon this review.

We aim to reply within 1 working day to all emails that we receive. We are small company of only 4 people so any design requests or edits can sometimes take longer than 1 working day. Having looked through all our email conversations, the longest period over which we did not reply was two days from the 4th to the 6th of February which happened to be a weekend when we are not in the office. You sent in multiple design proof requests on the 8th and 9th of February which were all replied to and dealt with on the 9th of February.

In relation to the wall sizing, all our wallpaper murals are printed made-to-measure. For a wallpaper to be made-to-measure we use the dimensions provide by the customer when an order is placed. We then add 3 cm to each edge to ensure margin for error as well as some trim. Our wallpaper is then cut into 48 cm wide panels that are numbered from left to right. Therefore, there is no reason why we would print the final panel the full width. Doing so would distort the design crop you had chosen during ordering as well as create more waste - something we actively try to avoid. Furthermore, the first step in the instructions says to measure 45 cm from the left because that would mean that the 3 cm we had added as a precaution would then be trimmed away (48 cm wide panels, not 49 cm). If the wallpaper would not have fit even with the 4 cm overlap you tried, then your measurements were likely wrong as the total width we add to the dimensions stated by the customer is 6 cm which exceeds a 4 cm overlap.

We are glad to hear that the design and print quality exceeded your expectations, but disappointed to hear that you think our Traditional wallpaper is thin. I can assure you we only use premium papers that are of the highest quality. Our Traditional wallpaper is 150 gsm which is thicker than industry standard as well as our competition at 130 gsm. Installing any wallpaper over a highly textured knockdown wall such as yours may always allow the texture to show through, wallpaper should be installed onto a smooth flat wall. We do offer a Heavy-Grade wallpaper that is 300 gsm that might have been more suited to your requirements – this is something we have mentioned in our reply to you via email last Monday.

In relation to installation, edge to edge application or Butt Joined panels has been the standard with wallpaper for hundreds of years. Overlapped panels are not the standard but were introduced when cheap vinyl wallpapers entered the market. The reason for the overlap is because cheap vinyl wallpaper shrinks, therefore the overlap would then hide any shrinkage gaps between the installed panels. The noticeable seams you are seeing are caused by the highly textured surface underneath the wallpaper.

Overall, we are extremely sorry to hear you have had a poor experience with WallpaperMural. We would really love to resolve this issue as soon as possibly so if you could please reply to our email that would be greatly appreciated.

Kind regards,

WallpaperMural

WallpaperMural からの回答

2023年3月2日

Hi Nashira,

Thank you for your review.

We are very happy to hear that you love the colour and texture of your wallpaper! In relation to the installation issues you have had, our Peel & Stick has a repositionable adhesive meaning you can remove and reapply the panels. Therefore, any gaps you should be able to close by repositioning.

If you have any further questions or need any help, please do not hesitate to contact us.

Kind regards,

WallpaperMural

WallpaperMural からの回答

2023年2月27日

Hi,

Thank you for leaving a review.

We are sorry to hear that you do not like the finish of our wallpaper. We do not use thin and cheap vinyls like other Peel & Stick wallpaper. Instead we use thick, premium and sustainably sourced papers that have a better overall finish and print quality. For durability, we do offer a coated, water resistant Heavy-Grade wallpaper that might have been a more suitable option for you.

In relation to the wallpaper peeling off the wall, this is something that does not happen often. It is usually caused by damp conditions, a poorly prepared wall or installation. However, because we have received no contact from you, we have not had the opportunity to rectify this issue. We will get a member of the team to contact you right away to investigate and resolve this situation.

Kind regards,

WallpaperMural