Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them. When I eventually get throug... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I had a recet call with customer services. Think her name was Claire. Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation i... もっと見る
企業が回答しました
I don't normally leave reviews, as I prefer to share my feedback directly. However, this time I felt it was important to write one because I was going through a very difficult period. Every perso... もっと見る
企業が回答しました
The caring understanding and compassion shown by the advisor. He put me at ease and was very supportive
企業が回答しました
企業情報
当該企業による記述
Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.
連絡先
The Mash, Jarratt Street , HU1 3HA, Hull, 英国
- 01482 484 673
- contactus@wescot.co.uk
- www.wescot.co.uk
4.2
ほぼ満足
187件のレビュー
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ネガティブなレビューの 61％に回答しています
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They're all the same..
Recently this past week there was an automated phone call at my parents house asking if I lived there. It was difficult to understand where this call came from.. Then a couple of days ago a letter arrives from 'Westcot'. Turns out it was a Notice Of Debt Collection... as I looked into this further it turns out that this was to do with something from back in September 2018. I sold a new item on Ebay, the buyer paid and as usual I send the item once funds have cleared. A few days after posting I receive an email from EBay saying the buyer was 'a suspicious buyer' therefore do not send the item if you haven't already. Thanks eBay you should really of contacted me sooner! Nothing happened after this and I never heard from anyone until before Christmas when PayPal were contacting me about a chargeback. I had no idea what this was so I contacted them. Long story short the chargeback was to do with the suspicious buyer, apparently the card holder didn't issue the payment. PayPal did not cover anything as I stupidly believed the buyers reason for needing it posted somewhere else.
Now I am somehow meant to give the money back to PayPal, so they have instructed Westcot to bother my parents landline. In the meantime I have contacted PayPal, Royal Mail, a past seller that this buyer purchased from before me and also Actionfraud where this has all been recorded for further investigation.
After reading other reviews on Westcot it seems like a lot of them are negative. Personally I think debt agencies should not be aloud to make people feel even worse than they already do, no one wants to be in financial struggles and no one wants to be a victim of online fraud.
2019年1月13日
自発的なレビュー
Wescot Credit Services Ltd からの回答
Thank you for your feedback. We are sorry that your experience has not been as expected. We will look into this matter in more detail to ensure our processes and services are operating effectively. Kind Regards Wescot Credit Services
This company needs to be reported for…
This company needs to be reported for harassment. They call 5-6 times a day usually mornings using various numbers which is not ideal as many people work during this time but my wife works nights so when these calls are coming in she is sleeping.
Quite possibly the worst debt collector 3rd party company (yes not real bailiffs but instead private companies that have absolutely no powers but consider themselves above the law) I have ever had the misfortune to deal with and I have dealt with Lowell Portfolio!
Also the debt is for an absolutely ridiculous time when Santander were charging extortionate fees for going over your agreed overdraft by one pound or late payments.
Seriously does anybody reading this think £75 charge for £1 overdraft excess is legal? If it is then it's highly unethical and from one of the worst banks in the UK.
I shall be contacting them to explain that but for now we have to deal with the endless harassment over £300 that warrants 5-6 calls daily!
2018年12月12日
自発的なレビュー
Wescot Credit Services Ltd からの回答
Thank you for your review.
We pride ourselves on working to the highest ethical standards and every one of our colleagues strive to offer the best level of customer service, talking with our customers over the telephone to understand their individual situation and offer solutions that provide fair outcomes and positive experiences. We are disappointed that this has not been your experience.
From the content of your feedback it sounds like we have not had the opportunity to talk to you about your situation so we would encourage you to contact us via 01482 590500 and in doing we can investigate into your concerns over the level of contact, ensure we have the most appropriate contact details for you, and we hope that we can change your opinion of our service.
Kind Regards,
Wescot Credit Services
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