Whiskas UK レビュー 

Whiskas UK からの回答

2026年3月10日 に公開

Thank you for sharing your experience with us, Sandra.

We’re sorry to hear that three of your four cats are no longer enjoying Whiskas®. We’ve recently updated our recipes to make them even tastier and to provide all the essential nutrition cats need. These changes were developed and tested with the help of many Pet Parents and their cats, and most of our feline taste-testers gave their approval. The new recipes feature richer gravy, softer jelly, and improved textures to make mealtimes more enjoyable.

However, we know that every cat is unique and may react differently to changes. Sometimes it can take a little time for cats to adjust to a new recipe, so we recommend introducing it gradually if possible.

We appreciate your feedback and are sorry for any disappointment. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you during the process.

Thank you for your understanding!

Best wishes, The Whiskas® Team

Whiskas UK からの回答

2026年3月10日

Thank you for sharing your experience with us! We completely understand your confusion and frustration - especially since your cats have always been happy to eat a variety of foods in the past.
It’s clear how unusual it is for them to refuse their meals, and we’re genuinely sorry for the inconvenience and disappointment this has caused.

We appreciate your skepticism regarding our trial claims. But please note, that our recipe changes were developed with extensive input from pet owners and through sensory screenings with a large group of cats. However, we recognize the unique preferences of every cat, and we’re seeing that some cats, like yours, simply are reluctant to try something new. We therefore recommend introducing the product gradually to give your cat a little time to get used to the new product - Make the switch gradually over about a week, keep an eye on your cat’s appetite and digestion, and if your cat seems reluctant, try mixing in a little warm water or a treat to encourage them

Your feedback is incredibly important to us, and we’re sharing all comments directly with our product teams as we continue to review and learn from this transition. We’re committed to listening and improving.

Best wishes,
The Whiskas Team

Whiskas UK からの回答

2026年3月10日

Thank you so much for leaving your review, Anne. We’re genuinely sorry to hear about your recent experience and the discomfort your cat has faced with our new recipe. We understand how disappointing it must be when a trusted favourite no longer meets your cat’s needs, especially after years of loyalty.

At Whiskers, we’re always striving to improve our recipes to ensure they’re both nutritious and delicious for cats. Our latest update includes a special blend of animal ingredients and enhanced flavourings, with 90% of protein now coming from animal sources. We’ve also developed a new aroma profile and improved textures - our gravy is richer and our jelly softer - to create a more enjoyable experience for both cats and their owners.

However, we know that every cat is unique, and even small changes can make a big difference in their preferences. We’re truly sorry that your cat hasn’t taken to the new recipe and that you’re left with unused food.

We’d love the opportunity to make this right. If you could please contact our customer care team with the batch details and packaging information, we’ll do our best to help resolve this for you.

Best wishes,
Team Whiskas

Whiskas UK からの回答

2026年3月10日

Thank you for taking the time to share your honest feedback, Justin.

We hear your frustration and truly appreciate you voicing your concerns so directly. We understand how upsetting it is when a long-standing favourite changes, especially when your cats are no longer enjoying their meals.

We want to be transparent: our recent recipe update was driven by our commitment to providing the best possible nutrition and taste for cats and we know this doesn’t change your current experience, but please know that every decision is made with pets’ wellbeing at the heart.

We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. We tested the new recipes with discerning feline taste-testers, and they’ve been met with enthusiastic approval.

We’re genuinely sorry that your cats are refusing the new recipe, and we recognise how disappointing it must be to have so many sachets go uneaten. While we can’t revert to the previous formula immediately, we are carefully listening to all feedback.

Thank you for being a loyal Whiskas customer.

Best regards,
The Whiskas Team

Whiskas UK からの回答

2026年3月10日

Thank you for taking the time to share your feedback, Penny.
We’re truly sorry to hear about your recent experience and the frustration it has caused you and your cats. We understand how important it is for your pets to enjoy their food, especially when they have a favourite that’s been a staple for years.

We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life.

With an enhanced new formula delivering our best taste ever:
We’ve discovered the flavours cats truly love, by using a special blend of animal ingredients and updated flavourings. With 90% of protein now coming from animal sources, you can feel even more confident about what you’re feeding your cat.

Full new aroma profile for optimal dual appeal:
We’ve developed a new aroma profile that excites your cat’s senses while being gentler and more pleasant for Pet Parents. The result: a better in-home experience without compromising what your cats love!

New textures that are more enjoyable for cat & easier for pet parents: Our gravy is now richer and more velvety, coating every chunk for a purrfect mouthful each time. The jelly has been made softer and more enticing, blending beautifully with the meaty pieces. The new textures are both more visually appealing to Pet Parents and easier to remove from the pouch for a more enjoyable feeding experience.

However, we recognize that even small changes can affect individual preferences, and we regret that your cats are no longer enjoying their usual meals.

We’d like to help resolve this for you. If you could reach out to our customer care team with the batch details and packaging information, we are here to help!

Best regards,
Whiskas Team

Whiskas UK からの回答

2026年3月10日

Hi Regina,

Thank you so much for sharing your experience with us! We’re truly sorry to hear your cat hasn’t enjoyed our new Whiskas® and we understand how important it is for our furry friends to love their meals, especially when you’ve trusted a product.

We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life. The new Whiskas® recipe was developed together with over 1000 Pet Parents and their cats, including more than 1000 meals and over 50 sensory screenings to make sure it’s more appetising and enjoyable. Our feline assistants gave their paw of approval!

However, we know that some cats can be a little reluctant to try something new. That’s why we recommend introducing the product gradually, mixing it with their usual food to give your cat a little time to get used to the new recipe.

We’re sorry for any disappointment and appreciate your feedback - it helps us continue to improve. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you and your cat.

Thank you for being a caring pet parent.

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2026年3月3日

Thank you for your feedback. We appreciate your time to leave your review.

We’re sorry to hear your cat isn’t enjoying the new Whiskas recipe and understand how frustrating this must be, especially with unused packets and the cost involved.

We want to assure you that the recipe change was not about cutting costs or using cheaper ingredients - we therefore worked closely with over 1,000 Pet Parents and their cats, conducting more than 1,000 meal tastings and over 50 sensory screenings to develop a recipe that’s even tastier and more appealing. Our new formula now contains 90% protein from animal sources, reflecting our commitment to high-quality nutrition.

We also created a new aroma profile designed to excite your cat’s senses while being gentler and more pleasant for Pet Parents, improving the overall feeding experience at home. Additionally, we enhanced the textures - making the gravy richer and the jelly softer - to provide a more enjoyable meal for cats and easier serving for pet parents.

We understand every cat is unique, and adjusting to new food can take time. Please reach out to our customer care team, so we can offer support and discuss options for your unused food.

Warm regards,
The Whiskas Team

Whiskas UK からの回答

2026年3月3日

We appreciate you taking the time to share your thoughts, Ruth.

We’re sorry to hear that your cats haven’t taken to the updated Whiskas® recipe as you had hoped. We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. Our new gravy is richer and thicker, designed to blend smoothly with the meat chunks so your cats can enjoy every bite and get all the goodness in each serving. The jelly has also been refined to be softer and smoother, helping to release aroma and flavour faster, which makes the meal more tempting for even the fussiest cats.

These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.

We understand that every cat has unique preferences, and sometimes it takes a little time to adjust to new recipes. We appreciate your feedback and encourage you to reach out to our customer care team if you’d like to discuss your experience further or need any assistance.

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2026年3月3日

Thank you so much for sharing your experience with u, Ann. We’re truly sorry to hear that your cat is no longer enjoying Whiskas after so many years together. As fellow pet lovers, we understand how worrying and frustrating it can be when your furry friend suddenly turns away from their favourite food - especially when you want the best for them and are struggeling to find an alternative.

From time to time, we do update our recipes to ensure we’re providing the highest quality nutrition, but we know that even small changes can make a big difference for sensitive cats.

We’d love to help you find a solution, whether that’s offering advice on transitioning foods, sharing tips to tempt your cat’s appetite, or discussing options for your unused box. Please reach out to our team directly , so we can support you and your cat through this!

Thank you again for your feedback, and we hope we can make things right for you and your furry friend.

Best wishes,
Team Whiskas

Whiskas UK からの回答

2026年2月26日

We appreciate you taking the time to share your thoughts, Patricia.
We’re sorry to hear that your cats haven’t taken to the updated Whiskas® recipe as you had hoped.

We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. Our new gravy is richer and thicker, designed to blend smoothly with the meat chunks so your cats can enjoy every bite and get all the goodness in each serving. The jelly has also been refined to be softer and smoother, helping to release aroma and flavour faster, which makes the meal more tempting for even the fussiest cats.

These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.

We understand that every cat has unique preferences, and sometimes it takes a little time to adjust to new recipes. We appreciate your feedback and encourage you to reach out to our customer care team if you’d like to discuss your experience further or need any assistance.

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Thank you for sharing your experience, Rebecca, and we’re very sorry to hear your cat isn’t enjoying the new Whiskas® recipe, especially as it is the only product she seems to enjoy.

Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.

We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!

Best wishes,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Thank you for taking the time leave your review, George. We’re truly sorry to hear that your three cats are no longer enjoying Whiskas® after so many years of being loyal fans. We understand how disappointing it is when a trusted favourite changes, especially after 13 years together.

We recently updated our recipes to make them even tastier for cats, while still providing all the essential nutrition they need. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.

These changes were carefully developed and tested with the help of many Pet Parents and their cats, and received enthusiastic approval from our feline taste-testers.

However, we know that every cat is unique and may react differently to changes. Sometimes it can take a little time for cats to adjust to a new recipe, and we recommend introducing it gradually if possible.

We appreciate your feedback and are genuinely sorry for any inconvenience this has caused. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We value your many years as a Whiskas® customer and are here to help in any way we can!

Thank you for being such a dedicated pet parent.

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

We appreciate you taking the time to share your thoughts, Stephen, and we’re so sorry to hear that your furry friend hasn’t loved the updated Whiskas® recipe as she used to.

We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. Our new gravy is richer and thicker, designed to blend smoothly with the meat chunks so your cats can enjoy every bite and get all the goodness in each serving. The jelly has also been refined to be softer and smoother, helping to release aroma and flavour faster, which makes the meal more tempting for even the fussiest cats.

These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.

We understand that every cat has unique preferences, and sometimes it takes a little time to adjust to new recipes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help.

Thank you for being a caring pet parent!

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Hello,

Thank you for sharing your experience with us. We’re sorry to hear that three of your four cats are no longer enjoying Whiskas®.

We’ve recently updated our recipes to make them even tastier and to provide all the essential nutrition cats need. These changes were developed and tested with the help of many Pet Parents and their cats, and most of our feline taste-testers gave their approval. The new recipes feature richer gravy, softer jelly, and improved textures to make mealtimes more enjoyable.

However, we know that every cat is unique and may react differently to changes. Sometimes it can take a little time for cats to adjust to a new recipe, so we recommend introducing it gradually if possible.

We appreciate your feedback and are sorry for any disappointment. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you during the process.

Thank you for your understanding!

Best wishes,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Thank you for sharing your experience and we’re sorry to hear your cat isn’t enjoying the new Whiskas® Fish Selection in Jelly, especially after being a fan for so many years.

Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.

We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!

Best wishes,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Thank you for your honest feedback, Robin. We’re truly sorry to hear that your cat is no longer enjoying Whiskas® after so many years together. We understand how disappointing it is when a trusted favourite changes.

We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. The new recipes were tested with discerning feline taste-testers and were met with enthusiastic approval. However, we know that every cat is unique, and sometimes a change can take a little time to get used to.

If your cat is hesitant with the new recipe, we recommend introducing it gradually by mixing it with their usual food to help them adjust. We’re grateful for your feedback - it helps us continue to learn and improve.

If you’d like to discuss your experience further or need any support, please reach out to our customer care team. We’re here to help you and your cat.

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Thank you for taking the time to share your experience, Caroline. We’re really sorry to hear that your cats aren’t enjoying Whiskas® as they have in the past, especially after so many years of happy mealtimes together.

We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need. Our feline assistants gave their approval, but we know every cat is unique, and sometimes a change can take a little getting used to.

Some cats can be a bit reluctant to try something new, so we recommend introducing the new recipe gradually, mixing it with their usual food to help them adjust.

We’re grateful for your feedback and sorry for any disappointment. If you need any further support, please reach out to our customer care team. We’re here to help!

Best wishes,
The Whiskas® Team

Whiskas UK からの回答

2026年2月26日

Hi Nicola,

Thank you so much for sharing your experience. We’re truly sorry to hear your cat hasn’t enjoyed our new Whiskas® and we understand how important it is for our furry friends to love their meals, especially when you’ve trusted a product for years.

We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life. The new Whiskas® recipe was developed together with over 1000 Pet Parents and their cats, including more than 1000 meals and over 50 sensory screenings to make sure it’s more appetising and enjoyable. Our feline assistants gave their paw of approval!

However, we know that some cats can be a little reluctant to try something new. That’s why we recommend introducing the product gradually, mixing it with their usual food to give your cat a little time to get used to the new recipe.

We’re sorry for any disappointment and appreciate your feedback - it helps us continue to improve. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you and your cat.

Thank you for being a caring pet parent.

Warm regards,
The Whiskas® Team

Whiskas UK からの回答

2025年12月18日

Thank you for taking the time to share your experience, Deborah. We’re truly sorry to hear about your cats’ health issues and the distress this has caused you. At WHISKAS, the health and wellbeing of pets is our highest priority, and we take feedback like yours very seriously.

We regularly review our recipes to ensure they meet the nutritional needs of cats, and any changes are made with careful consideration and in line with strict quality standards.

We would like to learn more about your experience so we can investigate further. Please reach out to our customer care team with more details - we are here to help!

Wishing you and your cats all the best,
WHISKAS Team