White Cross Vets レビュー 

White Cross Coulby Newham is outstanding.
I cannot fault any aspect. The vets in particular Olga is extremely thorough and go over and beyond to make sure your pet is getting the best advice and treatment
Andrea on reception is absolutely a gem totally switched on, very efficient and professional
I switched to another vets to save money but returned back here as the service cannot be beaten

Since their opening in November, I have had 3 occasions to visit White Cross Vets In Stanningley and each time have been very impressed by their professionalism and standards of care. Everyone I came into contact with was kind and supportive and did everything possible to try to help our visit less stressful. In November, on their opening day, Oscar my dog was rushed in and was found to need emergency surgery for Bloat, (GDV). Special mention goes to vets Rebecca and Francisco who acted calmly and swiftly, assisted by one of their nurses (sorry I can't remember her name but she was there on the opening day) I was kept updated about how the procedure was going throughout. The clinic itself is lovely and new with state of the art equipment and I would definitely recommend them.

Very informative and caring and friendly staff

I Would like to leave some feedback on the experiences I've had dealing with White Cross Vets Birmingham Heath. The best decision I ever made was choosing this practice to care for my pets.

The care they have received has been outstanding & Nuse Viki is the best. Everytime I come into the practice, I'm always greeted with a smiling face.

Thankfully, (in the nicest possible way) I haven't had much dealings with the whole team at Kings Heath, but each interaction has been a pleasant one regardless of which team member I'm speaking to.

I've never found a need to complain about the care they have received & they are always at the end of the phone for a friendly chat about any concerns you may have & to give some friendly advice.

Again, thank you so much for all the care you have provided to my pets. I hope you all have a wonderful Christmas & all the best for 2026!!

White cross vets at Bloxwich have given exceptional care over the years. Our two girls have always had the very best care and understanding whenever attending. Laura leads a wonderful team of caring professional staff by example.
We are truly grateful for all you have done for our girls.

Once again they have increased their Pet Plan subscription, which represents a rise of 26% over the last two years. They claim that the latest increase is small and they are giving extra benefits, but they are not services that we are likely to make use of. We will look elsewhere for an alternative vet.

Please do not use this vets. I cannot bare the thought of another beloved pet suffering and dying, or a family going through the trauma of desperately trying to save their pet only to watch them suffer and die.
I have raised a formal complaint with White Cross Vets, They do not admit to overdosing my beautiful dog, after her being administered with 5 vials of Apomorphine in one injection. There was no monitoring or aftercare and White Cross Vets have refused to admit any liability or accountability regarding my dogs suffering and death being due to their negligence.
This is now under investigation with The Royal College Of Veterinary Surgeons (rcvs).

I don’t think I will ever get over the trauma of losing my beloved dog in such needless circumstances. I regret the day I ever took my girl in there.

1 star because zero is not an option..Took our dog to you for the almost 9 years of his life.... he almost lost his hearing because it took almost 3 years for you to recognise a simple fungal infection. You tried to scare us into paying £5k for CT scan trying to convince us he had meningitis when we knew he'd just hurt his back jumping.And when we brought him to you throwing up water all the time you told us he was just too fat and told us to put him on a diet for a month.. after a month of no diet he was underweight and you still failed to consider something serious was happening. Once there was no more money to be made from drugs he didn't need or didn't help you wiped your hands of him (because you overcharge for CT scans and know it was out of our financial reach) and sent us to the Animal Trust...something you could have done almost 2 months earlier - he could barely breathe for the last 2 weeks of his life and the Animal Trust couldn't even give him the CT scan he needed when we first brought him to you, because he wouldn't have survived. We know he probably couldnt be saved from the lung cancer he had but he suffered far longer than was necessary while you fleeced every last penny trying to convince us he was just overweight and it was our fault. He was never a fat dog. You will never see another pet of ours. You care for profits not animals.... we've never seen the same vets stick around for more than a few months... trainees gaining experience while you charge ridiculous fees for qualified vets? I suspect so. I hope the shareholders rot in hell

What was perceived as a straightforward process, became an extremely nerve-wracking ordeal for both me and my Pet Chihuahua Oscar! The White Cross vets' staff provided inaccurate and unprofessional advice. I would caution against entrusting your pets to their care. I am currently in the process of lodging a formal complaint and will pursue this matter to the fullest extent. My aim is not to seek a refund, but to prevent others from undergoing a similar distressing experience with their pets. The staff displayed a complete lack of empathy and, to be blunt, their manner of communication, which felt like they were ganging up on me, was utterly disgraceful! The woman in charge in the absence of management for another week used inappropriate language such as "knocking them out" instead of using more professional terms like "administering local anesthesia". During a procedure where my Chihuahua was under local anesthesia for two hours for a scale, polish, and extractions, exceeding the expected 90-minute timeline, the necessary extractions were not completed. Despite the urgency stressed by the vet over the phone regarding the critical need to remove these teeth, I was informed that I would have to bring Oscar in for another session. The vet intended to charge me another full amount. When I picked Oscar up, but the nurse advised me if this was her pet, she would not put him under local anaesthetic again as his heart rate and blood pressure dropped dramatically. The Vet himself did not advise me this and I am so glad that Young lady Truthful.

Absolutely awful staff at this vets, very unprofessional and show no empathy when towards their customers. Charging for a consultation then providing a quote and then on the day of the procedure charging twice as much. Please think twice before visiting this vets. Also forgot to add they did not apply the 20% discount until this was queried and took over 8 minutes being put on hold to confirm this would be applied.

One star is generous,do not use this vet's,you will regret it if your pet needs an operation.No aftercare or transport to another out of hours practice,we had to pay for a taxi to transport our dog just a couple of hours after major surgery.No nurse went with him,manhandled into car and out at the other end.I could carry on but DO NOT USE WHITE CROSS REDCAR

At £600 for my dog to have his teeth cleaned it’s a no no from me.
How can they justify that?
As a result I’ve changed vets, gone to Springfield vets in Wickersley, a much cleaner reception, staff are just lovely and guess what, a clean and polish for my dogs teeth is £220!
Don’t be ripped off,
Chris

Disgusting!
I am sick to death of this place and I’ve moved afer 5 years of being a loyal customer as my dog came from Ravens rescue and I felt like I should stay here as they know my pet. I travel miles to come here and I won’t be giving them another penny of my money. Issue is - I had a valid prescription that was in date and signed for aquoquel and the company I was supposed to have them from called vets as prescription was expiring within 30 days and Wolverhampton said not to dispense the medicine despite my prescription being in date and I was told another consultation would be required and fee for written prescription. Why? Paid 50 quid plus over priced piece of paper that is worthless and now got to pay again? I asked for a call back from manager and guess what no call back 😂😂😂 I don’t mind paying but I’m no idiot and refuse for be ripped off.
I’m beyond mad as I’ve had to go to another vets and it’s cost me 200 quid to pay for a consultation and tablets!
You are a joke and deserve to close as you have no compassion and are just money grabbing !!

I rang on 7.4.25 to request a repeat prescription for my dogs skin condition. He is on Apotease.
I was told that by law he had to see the vet first as it had been over 6 months since was last seen.
I was given an appointment , saw the vet and we discussed me having her make up a prescription that would last 6 months so I could order as and when he needed them.
I declined this and paid for a months supply.
That months supply has lasted my dog 4 months because he only has flare ups from time to time.
Today I have called to request a repeat prescription and have been told he needs to see the vet for another consultation !
I questioned this but was told that I had to see a vet to get the prescription.
My question is why can I have a prescription that will last 6 months without having to see the vet in that time but also now being told that because 4 months has passed that I have to pay for a consultation .
This is so unfair and I’m clearly being either given the wrong information by reception or ripped off. Disgraceful

my little darling girl dog had female problems a huge tumour came out of her vagina, when i came to them they said there was nothing they could do about it it was Saturday afternoon.... they were about to close they advised me to come with my dog on Monday where she was suffering very, very much, they said there was nothing they could do for her, possibly they could put her to sleep now 😭 I didn't agree to this because I could see that my baby my little bi
Girl was still in good reasonably good shape I went to Pride Park there they did an operation on her and she was still alive after that 8 months she was already old she was 13 years old I spent my monthly salary but I prolonged her life by almost a year. I don't advertise this clinic they just put dogs to sleep there one year for a dog is 7 human years people don't go there they just kill animals they don't cure that's my opinion after I went to visit them. Ula. That was Happen More Than Year ago!

Had my best friend of 19 years pass away in my arms. I asked for a moment of peace, but they demanded payment and forced me out the premises. I just thought maybe they are having a rough week. But when my wife's dog was ill they treated her the same. I honestly think we were treated differently because we look poor. I have mental disabilities which stop me from taking care of myself (I smell of pee). They were holding Thier noses around me and making snide comments about me. White cross vets Northamptonshire Should be closed!

We have now found a new vet since our past few experiences at the Sale branch. Where are all of the great vets that we had before? The surgery was literally full of dogs and cats waiting times crazy. Took our cat for routine injections the vet that we saw was awful he even said gosh you can see every bone in our cats tail nope it’s the banding markings on our oriental kitty!! Then commented he was strange looking ! He seemed completely clueless. Our friend saw the same vet googling trying to find out what was wrong with their cats !!! Then asked them what they thought was wrong with them . Nice premises but it stops there . you need the vets to be friendly animal lovers and have good interpersonal skills. No one likes to take animals when they are ill and instilling confidence is a must backed with good diagnosis skills. Charges are skyrocketing compared to my new vets they are so much more but I can’t see where the quality of care would justify this. White cross vet your vets !

Been with white cross 10 years using their Wellness Plan. Has become increasingly more expensive each year and is now a yearly ‘contract’ and cannot be cancelled until the end of the ‘contract’
Twice now we have needed an appointment for our dog and have been told they couldn’t give one that day. We really object to paying for consultations within the Plan yet can’t get appointments when needed. We rarely use the appointment system so feel really let down and not valued as a long term patron!
We had to use another vet when we had paid for White Cross! The only thing they are interested in is MONEY!

Was 12 years with them...so stupid I gave them so.much money every month..They were planing to charge me £950 for my cocker knees...where next day I found it for £500, they only about money, shame on you!!!! If anyone one still with them...change as quick if possible!!! Every vet charge different..yes I know..but please double..no words n

The place has gone to the dogs - Sale branch - after years of us using them for our dog rescue and spending tens of thousands every year - we and our dogs have been let down too many times now.
Used to be so helpful and supportive and had great vets - all gone replaced with vets and practise manager that do not support what we do. Absolutely shocking.