A huge thank you from Friends of St Paul’s School (FOSP)! Thank you Emma and Hayley. We would like to say a massive thank you to Wickes for their support and generosity towards our scho... もっと見る
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所在地
所在地を変更Bumpers Way, Bumpers Farm, Unit 1, Chippenham Retail Park, Chippenham Wiltshire, SN14 6LH, GB
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レビュアーのコメントを見てみましょう
I received good customer service after popping into store on the weekend for an STS drill. The staff on the till were very helpful, even got the product out so I could compare the different attachme... もっと見る
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Spoke with Oscar in the showroom, he was able to answer all my questions about having a kitchen designed I’ve been a fitter most of my life so know if somebody knows what they are talking about… even... もっと見る
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At checkout, Wickes, Bumpers farm, Nr Chippenham, the server on till 1 at 1602hrs accused me of saying something that I had not said. When I asked him to clarify what he was talking about, I explai... もっと見る
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企業情報
Wickes - Chippenham について
当該企業による記述
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
連絡先
Bumpers Way, Bumpers Farm, Unit 1, Chippenham Retail Park, Chippenham, Wiltshire, SN14 6LH, 英国
- +441249426600
4.6
優良
93件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing service from the staff
2026年4月28日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Lewis,
It's wonderful to hear that you found the service from the staff amazing! We appreciate your kind feedback. -Ellysse
Kitchen Installation
Kerry at the Chippenham store provided a great design for our kitchen.
Andy the fitter was very professional, even though there were a couple of issues early on. The issues were due to the delay in delivering some of the kitchen items. Overall we are very happy with the final result.
2026年4月24日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Robert, We're pleased that the kitchen design met your needs and that the fitter was professional. We appreciate you bringing the delivery delays to our attention and, we apologise for any inconvenience this caused you. We hope you enjoy the final result. -LG
Poor coordination and service throughout
Edited to add: After receiving the comment below from asking for details, yet again they have not actually responded which mirrors the install experience.
We recently had a bathroom renovation project carried out through Wickes, complete disaster from start to finish mainly due to design errors and poor coordination and incomplete deliveries. The project was supposed to be complete within two weeks, but took over two months - with the collection of installation waste only being organised after having to serve notice under the Consumer Rights Act after being run around in circles for over three weeks, far outside of the quoted three to five days.
Overall quality is nothing special, sharp edges were present on the newly installed radiator and this was water under the bridge to the call centre.
Every step of the way Wickes did not offer any sense of apology or accountability for errors caused by themselves, instead the call centre was consistently rude and defensive.
After escalating complaints through their processes, they offer a meagre compensation deal which does not reflect the content of the complaint.
2026年3月26日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Jacob, We appreciate you sharing your experience. We're sorry to hear about the issues with your bathroom renovation, including design errors, poor coordination, and delayed waste collection. The extended project timeline and the condition of the radiator are not reflective of our standards. We'll review your feedback regarding the call center's conduct and the compensation offered, We have requested further information to have this looked into.- Sean
Tidy
Again, this store always provides! Went in to grab a few DIY bits, the store was so neat and tidy easy to find!!
2026年3月27日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Callum, Thanks for taking the time leaving your review. We are happy to hear that your visit to your local Wickes store had everything you needed. Thanks again for the kind feedback. -JL
Seriously poor customer service
Seriously poor customer service and a forthright sales assistant (Jan) pretending to be the Duty Manager because she has worked there for 18 years.
I requested a product and was informed that it was in stock before I made a special trip to collect the product (the sales assistant was advised of this). Unfortunately the sales assistant did not check the product correctly and when I arrived there we discovered that major parts of the product were missing. All they could do was provide a very insincere apology qualified by "what do you expect...." as if they had done nothing wrong.....!
2026年4月1日
自発的なレビュー
Wickes - Chippenham からの回答
We appreciate you bringing this to our attention. We're sorry to hear about the poor service and the product issue you experienced during your visit. We'll look into this to prevent similar situations in the future. Thank you for your feedback. -AK
Needed quite a lot of materials…
Needed quite a lot of materials yesterday and Hayley and the staff were so helpful, nothing too much trouble and very polite
2026年3月4日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Phil. We are pleased to learn that Hayley and the team at our Chippenham store were able to help you with all your materials. Your review will be passed on so thank you. - DG
Fantastic service
Fantastic service from Kerry Noyes in the Chippenham Kitchen Design team. She gave us a great experience, knew what we were looking in for in terms of design and layout and was very helpful in her approach and advice.
2026年2月23日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Paul Jim James, We appreciate you sharing your feedback. We're happy to hear that you had a great experience with Kerry and that they were helpful in their advice and approach. - Sean
Wickes - Chippenham からの回答
Hi There,
Thank you for sharing your feedback. We're thrilled to hear that you found the store well managed. We appreciate your review. -Ellysse
Wickes - Chippenham からの回答
Hi Josh, Thank you for taking the time to share your feedback with us! -SM
Great Service and more than happy to…
Great Service and more than happy to help me find everything I needed..👌. Xx
2026年1月10日
自発的なレビュー
Wickes - Chippenham からの回答
Hi Steve, Thanks for taking the time leaving your review. We are happy to hear that your local store was able to help find everything you needed. Thanks again for the kind feedback. -JL
Wickes - Chippenham からの回答
Hi Martin, Thanks for taking the time leaving your review and your kind feedback on your local Wickes store. -JL
Just brilliant all round
2026年1月12日
自発的なレビュー
Wickes - Chippenham からの回答
We're so glad you enjoyed everything. Thank you for your wonderful feedback, it means a lot to us! -LG
Wickes - Chippenham からの回答
Hi, Wayne. Thank you for taking the time to share your review with us. We are happy to see you find our store to be great and our staff to be friendly and helpful. Thank you again for your kind feedback. - Scott H
Great service
Went purchase some fencing at Chippenham staff was really helpful and knowledgable. Great service.
2026年1月10日
自発的なレビュー
Wickes - Chippenham からの回答
Hi, Andy. Thanks for taking the time to share your review with us. We are happy to see that you found our staff at our Wickes store in Chippenham to be helpful and friendly. Thank you again for your kind feedback. - Scott H
Had everything I was after and the…
Had everything I was after and the staff was very helpful.
2026年1月10日
自発的なレビュー
Wickes - Chippenham からの回答
Hi, Stewart. Thank you for taking the time to share your review with us. We are happy to see that we had everything you were looking for and that the staff were very helpful. Thank you again for your kind feedback. - Scott H
Wickes - Chippenham からの回答
Hi, Ayrton. Thank you for taking the time to share your review with us. We are happy to see you received helpful and fast customer service. Thank you again for your kind feedback. - Scott H
Wickes - Chippenham からの回答
Hey Stuart, thanks for your wonderful feedback and I'm glad you enjoyed the service in our Chippenham store! - Dylan
I visited Chippenham Wickes on 8thJan
I visited Chippenham Wickes on 8thJan, I received excellent customer service from a colleague about an enquiry with flooring
2026年1月8日
自発的なレビュー
Wickes - Chippenham からの回答
Hi, Thank you for taking the time to share your review with us. We are happy to see that you received great customer service when going to enquire about flooring. Thank you again for your valuable feedback. - Scott H
Wickes - Chippenham からの回答
Hey Ettie, thank you for your five-star review, and we're delighted you're happy with the customer service you received. - Dylan
Popped into Chippenham on way through…
Popped into Chippenham on way through to a job. Great service and happy to get exactly what I needed.
2026年1月7日
自発的なレビュー
Wickes - Chippenham からの回答
Hello Jim, thank you for your amazing feedback and I'm glad you enjoyed your experience in our Chippenham store! - Dylan
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