Wickes - Derby レビュー 

246
•
TrustScore 5段階評価の4.5

4.7

806 London Road, Alvaston Derbyshire, DE24 8WA, GB

•

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5つ星のうち5の評価

Our kitchen designer was Dmitri Mamajev couldn’t do enough for us very knowledgeable, helpful and friendly. Our kitchen installer was Mark Walker and his team, his attention to detail was excellent, e... もっと見る

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5つ星のうち5の評価

Emily designed and suggested the most beautiful bathroom for our home. The expectations and quality of the service, product and fitting was great and I now have the best bathroom ever. Both Emily an... もっと見る

企業が回答しました

5つ星のうち2の評価

We went to pick up a "click and collect" order, and as we were about to pay another member of staff decided to start her own conversation with the lady who was serving us. She obviously felt this was... もっと見る

企業が回答しました

5つ星のうち5の評価

I made two visits to the Derby store within two days and each time I was either helped by the same member of staff, first time she helped me find what I needed the second time she was on the checkout.... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Derby について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • 806 London Road, Alvaston, Derbyshire, DE24 8WA, 英国

  • +441332754424

4.7

優良

TrustScore 5段階評価の4.5

246件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(246)

過去12か月のレビュー数: 14,656件

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5つ星のうち5の評価

Wickes Derby

Great staff and great local DIY store. Always friendly and helpful

2026年5月25日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi Andy,

We appreciate your feedback! We are glad you had a great experience with our helpful staff. -Ellysse

5つ星のうち5の評価

Michelle sevrd us when we had to return…

Michelle served us when we had to return two tins of paint that didn't match the original colour. She mixed a tin using a sample of the paint we brought in and it's a perfect match. She was so helpful.

2026年5月16日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, we're so glad to hear our team member provided such helpful service in matching your paint perfectly. Thank you for sharing your positive experience with us. -LG

5つ星のうち5の評価

Whilst visiting wickes I came across…

Whilst visiting wickes I came across two lovely women called Ellie and Shevie who were very busy picking deliveries but still had the time to help me with my project what a wonderful service this was thank you very much

2026年5月21日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi Paul, Thank you for your wonderful feedback! We're so pleased Ellie and Shevie were able to assist you with your project despite being busy. We appreciate your kind words. - Sean

5つ星のうち5の評価

customer service was absolutely…

customer service was absolutely brilliant couldn't fault wickes at all linda o was very knowledgeable and cared alot about all customers and shown alot of pride in her work

2026年5月21日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hey Brayden, thanks for your five-star review, and I'm glad you enjoyed the service from Linda in our Derby store! - Dylan

5つ星のうち5の評価

New Kitchen

We have recently completed the installation of our new kitchen from Wickes in Derby. From the start of the process with our kitchen designer Reece to the installation by George we have been very pleased with the way the process was carried out.
Reece provided excellent guidance on what was available and we managed between us to create the best solution for our needs.
The installation was carried our for Wickes by George. George and his team were superb throughout and carried out the installation in an entirely professional manner with great care.
We can highly recommend.
We are looking forward to enjoying our new kitchen in the years ahead.
Thanks to all involved - Lynn and Stuart

2026年3月20日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We appreciate you sharing your kitchen experience, Lynn and Stuart. We are happy to hear that the process was carried out to your satisfaction and that you are pleased with the outcome. It's great to know that the guidance and installation through Reece and George was superb. We value your recommendation. - Andrew

5つ星のうち5の評価

Perfect kitchen

We went to Wickes in Derby to choose our new kitchen. They have many kitchen to choose from on display which helped us to choose the one we wanted. Reece Moore was our Design Consultant and he came to help us create the new layout as we wanted to change the look of our kitchen. Reece designed the perfect kitchen that met our needs and processed our order for all appliances required too. Nothing was too much trouble for Reece as we were deciding on details such as sinks and taps and we spent quite a while with him in store getting everything sorted.
Fitting of the kitchen was arranged with Mark Harris and the end result is fantastic. Mark worked with precision and attention to detail at all times, he also managed other trades such as electrician and plasterer. We would highly recommend Wickes to anyone requiring a new kitchen.

2026年4月20日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We appreciate you sharing your wonderful experience. It's fantastic to hear that our display kitchens helped with your choice and that Reece created the perfect kitchen for your needs, handling all the details. We're also delighted that the fitting was fantastic, with precision and attention to detail. Thank you for recommending us! - Andrew

5つ星のうち5の評価

Kitchen and bathroom fitments

We purchased our kitchen, bathroom and en suite from Wicks. Our product manager was Dimitri who was extremely helpful and very professional we are more than happy with the end result. We would like to thank the whole team.

2026年3月16日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We are delighted to hear you are happy with your kitchen, bathroom, and en suite. We appreciate your kind words about Dimitri and our team. -AK

5つ星のうち5の評価

Top knoch service 👌

Top knoch service 👌
Ellie and chevie was fantastic and very helpful
Alvaston wickes

2026年5月19日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hello Billy, thank you for your five-star review, and I'm glad you enjoyed the service from Ellie and Chevie in our Derby store! - Dylan

5つ星のうち5の評価

Was served by Linda O at check out very…

Was served by Linda O at check out very joyful and full of smiles absolute pleasure being served by her first class service

2026年5月17日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We are so happy to hear that Linda provided such a pleasant and joyful experience at the checkout, Andrew. Thank you for your kind words! - AB

5つ星のうち5の評価

We came to Wickes to buy our kitchen we…

We came to Wickes to buy our kitchen we were taken care of by a gentleman called Steve Smith and I honestly can not thank him enough , nothing was to much to ask for and the help and guidance we received from Steve was just fantastic, warm welcoming and extremely helpful not once did we feel pressured into buying any added extras or add on’s that weren’t needed and he was fantastic at keeping within our budget, I would highly recommend anyone that is looking to have a new kitchen or bathroom go to Wickes go and see Steve what fantastic professional and gentleman he is.

2026年5月17日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We appreciate you sharing your kitchen buying experience. We're happy to hear that Steve Smith provided fantastic help and guidance without any pressure. It's great that they kept within your budget. Thank you for your recommendation. -AK

5つ星のうち5の評価

Linda O was great fast service very…

Linda O was great fast service very knowledgeable

2026年5月16日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We are so happy you had a great experience! We appreciate your kind words regarding the service from Linda. -AK

5つ星のうち1の評価

Bad attitude

Maybe it's time assistant Michelle at the Derby store retired if a simple polite question asking for the location of an item from an elderly couple in their seventies is too much trouble for her...

2026年5月16日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We are truly sorry to hear about your experience. We are addressing this feedback with our team to ensure better service. -AK

5つ星のうち5の評価

We got good experience to Wicks team…

We got good experience to Wicks team specially for Design Consultant Mr Dmitri Mamajev . He is great person lots of help us kitchen design and other items. We much appreciate him. Much better price compared to other stores. Thanks again Wick

2026年5月9日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, Abid. Thank you for taking the time to share your review with us. We're really pleased to see that Dmitri, provided a great design service. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Linda O was extremely friendly and…

Linda O was extremely friendly and helpful. Would definitely recommend the Derby store.

2026年5月11日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, Max. Thank you for taking the time to share your review with us. We're really pleased to see that, Linda, was really helpful and friendly during your visit to our Wickes store in Derby. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Charity project support

We went to wickes whilst doing a charity project for a donation of paint. All the staff, in particular Linda O was extremely helpful and we left with a range of items including the paint to help with our project. Overall they were extremely helpful and generous!

2026年5月11日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, Bobby. Thank you for taking the time to share your review with us. We're really pleased to see that all our staff especially, Linda, were able to help you with a donation of paint and materials for your charity project. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Monday morning and the staff at Wickes…

Monday morning and the staff at Wickes Derby couldn’t do enough for me. Ellie helped me find a trim that I didn’t know existed. Her product knowledge is 10 out of 10

2026年5月11日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

We're happy to hear that our staff at Derby were so helpful! It's great to know that Ellie's product knowledge was beneficial to you. Thanks for your feedback. -AK

5つ星のうち5の評価

New kitchen that's perfect 🙂.

We are absolutely delighted with our new kitchen from Wickes and wanted to share what has been a very positive overall experience.

A huge thank you to Emily Cassidy, whose design skills were outstanding from start to finish. She really listened to what we wanted, brought creative ideas to the table, and helped us make the most of the space. The final design is both beautiful and practical—better than we had imagined.

Installation was handled by Phil and Geoff Simpson, and we genuinely couldn’t have asked for better craftsmen. Their attention to detail, work ethic, and pride in what they do really stood out. They were also incredibly calm and reassuring throughout, which made a big difference during what can often be a stressful process. The quality of their workmanship is exceptional.

We did experience some shipping delays along the way, which was frustrating at the time. However, once escalated, the situation was handled well and resolved. We’re particularly grateful to Kara, the Regional Installation Manager, for her support and responsiveness in getting everything back on track.

Despite the initial hiccups, the end result speaks for itself—we now have a stunning kitchen that we absolutely love. Thank you to everyone involved!

2026年4月20日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, Emma. Thank you for taking the time to share your review with us. We're delighted to see that your design consultant, Emily, was outstanding from start to finish, listening to what you wanted and creating a design that is both beautiful and practical. We're also really happy to see that both, Phil and Geoff, were brilliant craftsmen and professional throughout. However, we do apologise for the shipping delays you experienced, and thank you for your patience while this was resolved. It’s great to hear that Kara was able to support you and help get everything back on track. Furthermore, we're glad to see that your new kitchen is stunning and that you absolutely love it! Thank you as again for your kind feedback. - Scott H

5つ星のうち5の評価

Kitchen renovation

This is the second project we have worked on with Steve Smith. We were so impressed with his support and attention to detail.

Shaun Parker carried out and managed our kitchen renovation. He was extremely skilled, polite and helpful throughout the project, keeping us informed at every stage.

2026年4月20日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi Ryan, We appreciate you sharing your feedback with us. We're happy to hear that you were impressed with the support and attention to detail on your projects and that the renovation was managed skillfully. - Sean

5つ星のうち5の評価

Very good and helpful service from…Marlon

Very good and helpful service from Marlon. Tracked down an out of stock item and ensured and order was made and arranged delivery asap.

2026年4月17日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, Steve. Thank you for taking the time to share your review with us. We're really pleased to see that, Marlon, was able to help you locate the item you were looking for and arrange delivery. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Amazing experience made all the better…

Amazing experience made all the better with the help of Linda O

2026年4月26日
自発的なレビュー
Wickes - Derby ロゴ

Wickes - Derby からの回答

Hi, Helen. Thank you for taking the time to share your review with us. We are really pleased to see that, Linda, was really helpful during your visit. Thank you again for your valuable feedback. - Scott H

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