Wickes - Eastbourne レビュー 

162
•
TrustScore 5段階評価の4.5

4.5

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB

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5つ星のうち5の評価

From start to finish they were very professional. Once we had decided to revamp our bathroom , our builder suggested Wicks for the job. Coco, the design consultant, visited our house then came back... もっと見る

企業が回答しました

5つ星のうち5の評価

From day 1 Colleen Astridge at Eastbourne branch of Wickes was very professional and helped us through the design and layout of our new kitchen The kitchen chosen was the Intelliga Esker in Azur... もっと見る

企業が回答しました

5つ星のうち1の評価

10 Year kitchen Guarantee! Beware !! Bought a top of the range kitchen, not your off the shelf type number. For the security of a guarantee on the units especially when spending an awful lot of mon... もっと見る

企業が回答しました

5つ星のうち5の評価

Coco Astridge at Wickes has gone above and beyond to secure me a high quality kitchen at an extremely competent price. Delivery and installation are upcoming and I am grateful to Coco for her advice a... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Eastbourne について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, 英国

  • +441323431631

4.5

優良

TrustScore 5段階評価の4.5

162件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(162)

過去12か月のレビュー数: 14,656件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

From start to finish they were very…

From start to finish they were very professional. Once we had decided to revamp our bathroom , our builder suggested Wicks for the job. Coco, the design consultant, visited our house then came back with designs to suit.She was very helpful and went out of her way to insure we were happy with the products. Once we had decided , we met again and ordered our new bathroom.
All of the components were delivered on the day from 3 suppliers. The service all the way through was first class. Now installed the quality is wonderful.

2026年10月31日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Mike. Thank you for taking the time to share your review with us. We're delighted to hear that Coco provided such helpful support throughout your bathroom project and that everything ran smoothly from design to delivery. It's great to know you're pleased with the quality of your new bathroom. We hope you enjoy your new space! - Scott H

5つ星のうち5の評価

Great service

Spoke to the manager at the Eastbourne branch
I do visit here quite regularly
Their help and friendliness is such a joy
Nothing is too much trouble
I would most certainly recommend them
Thank you to you all

2026年10月9日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Thank you so much for your wonderful feedback. We are delighted to hear that you regularly enjoy visiting our location and that our leadership and team members consistently provide such warm, attentive, and helpful service. Your kind recommendation and continued support mean a great deal to us. -JG

5つ星のうち5の評価

Louis is the GOAT

It’s always a great experience if Louis is working!
He’s just the GOAT at Wickes.

2026年10月6日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi Michael. We are happy to hear about your great service from Louis. Thank you for your 5-star review! - Andrew

5つ星のうち5の評価

Excellent Service from Coco Astridge at Wickes, Eastbourne

Coco Astridge at Wickes has gone above and beyond to secure me a high quality kitchen at an extremely competent price. Delivery and installation are upcoming and I am grateful to Coco for her advice and expertise in these areas too. Am very much looking forward to my new kitchen which will substantially improve my property.

2026年9月10日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi Christopher,

We are so pleased to hear about your positive experience! It's wonderful that Coco went above and beyond to secure a high-quality kitchen at a competent price. We are delighted that you are looking forward to your new kitchen. -Ellysse

5つ星のうち5の評価

Colleen Astridge, Wickes Eastbourne

From day 1 Colleen Astridge at Eastbourne branch of Wickes was very professional and helped us through the design and layout of our new kitchen
The kitchen chosen was the Intelliga Esker in Azure blue.
Any problems we had were swiftly dealt with, although this was only the delivery date.
We have since moved and due to the professionalism of Colleen, used Wickes a second time in our new property for our new Kitchen, this time choosing the Milton range in sage green as well as our new bathroom.
Again Colleen was superb in her handling our requests.
10 out of 10 for her definitely.

2026年8月22日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We are absolutely thrilled to hear about your fantastic experience with your new kitchens and bathroom, Sean! It's wonderful that Colleen provided such professional and helpful service, making the design and layout process smooth. We are delighted that you were so pleased with the service that you returned for a second project. - Andrew

5つ星のうち5の評価

Coco at Wickes Kitchens in Eastbourne…

Coco at Wickes Kitchens in Eastbourne has been brilliant! She has been outstanding in her dedication and patience in facilitating my ideal kitchen solution. Coco has guided me through the whole process of design and has provided me with a vast array of options to suit my aspirations and budget, I would have not been able to get as far in this process without her ongoing help and advice, she continues to help and assist me with her knowledge and experience ongoing even after my purchase, I cannot recommend her highly enough!

2026年9月8日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We are so pleased to hear about your outstanding experience with your kitchen design, Fabian. It's wonderful that Coco was dedicated and patient, guiding you through the process and providing a vast array of options to suit your aspirations and budget. We are delighted that their ongoing help and advice, even after your purchase, has been so valuable. - Andrew

5つ星のうち5の評価

Coco Astridge Design Consultant

Coco's design was excellent and exceeded our expectations, transforming a cramped, dated bathroom into a stylish, practical space.
She has been a delight to work with throughout the project. Communication, attention to detail and advice on product choice and colour have all been spot-on.
Thank you, Coco.

2026年7月1日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We're so pleased to hear about your excellent experience, Christina! It's wonderful that Coco's design exceeded your expectations, transforming your bathroom into a stylish, practical space. We're delighted that her communication, attention to detail, and advice were spot-on. - Andrew

5つ星のうち5の評価

Coco the design consultant was great

Coco the design consultant was great. She created me a wonderful design for my utility room and all within my budget. She was so helpful during the whole process. I would highly recommend and will be definitely asking for her help with future projects

2026年7月12日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Kathryn. Thank you for taking the time to share your review with us. We're really pleased to see that, Coco created a wonderful design for your utility room, staying within budget and helping through the whole process. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Had my kitchen designed by Carly and…

Had my kitchen designed by Carly and adapted for my needs by Coco. Both people were professional and helpful. Coco helped me achieve the desired design to fit my budget.

2026年9月6日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Susan. Thank you for taking the time to share your review with us. We're really pleased to see that both, Carly and Coco were professional and helpful, helping you achieve the desired design to stay within your budget. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Coco is brilliant and planned for me an…

Coco is brilliant and planned for me an amazing kitchen. It’s been delivered and installed. It’s perfect, I couldn’t be happier

2026年8月14日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Kathryn. Thank you for taking the time to share your review with us. We're delighted to hear that Coco designed a kitchen that's perfect for you and that you're so happy with the finished result. It's great to know everything from planning through to delivery and installation went smoothly. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Really nice staff at Eastbourne branch

Really nice staff at Eastbourne branch. Always so helpful. Millie went out of her way to help me.

2026年9月5日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Daniel. Thank you for taking the time to share your review with us. We're really pleased to see that you find our staff at our Wickes store in Eastbourne to be helpful, especially Millie who provided great customer service. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Had a great visit to Wickes Eastbourne

Had a great visit to Wickes Eastbourne, one of the managers Steve went out of his way to help me as couldnt lift products and even loaded into my car, then he even said if i needed anymore find him personally, he is a credit to your store

2026年8月26日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Jenny. Thank you for taking the time to share your review with us. We're really pleased to see that, Steve went above and beyond to provide a great shopping experience. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Colleen was very knowledgeable when…

Colleen was very knowledgeable when advising flooring suitable with under floor heating.
Friendly when advising on our selections & able to come to a final decision with confidence.
Eastbourne Store

2026年8月22日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi, Jean. Thank you for taking the time to share your review with us. We're really pleased to see that Colleen was knowledgeable and friendly when going in to enquire about flooring that's suitable for underfloor heating. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Coco ,brilliant kitchen planner.…

Coco was meticulous,professional and listened to all our ideas.The kitchen turned out to be perfect.

2026年6月25日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hi Jac,

We're so pleased to hear that Coco was meticulous and professional, and that your kitchen turned out perfectly. Thank you for your kind feedback! -Ellysse

5つ星のうち5の評価

New Wicks Kitchen

Just had our new kitchen installed by Wicks and we are so pleased. Rob Hicks was incredible, seeing to our every need and advising on how best to accommodate our wishes on a tight budget. Huge thankyou also goes to Neil the kitchen fitter recommended by Rob. He did an amazing job and transformed our kitchen . I cannot praise them high enough

2026年6月26日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We are so pleased to hear how delighted you are with your new kitchen! It's wonderful that Rob Hicks was so incredible, helping to accommodate your wishes on a tight budget. We're also glad to hear Neil did an amazing job transforming your kitchen. -AK

5つ星のうち5の評価

Excellent and punctual consultant who…

Excellent and punctual consultant who professionally surveyed my home for solar battery and solar panel installation.

The (muxh-preferred) human touch.

2026年7月8日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Thank you for your wonderful feedback! We are so pleased to hear that our consultant was excellent and punctual, providing a professional survey for your solar installation. -AK

5つ星のうち1の評価

Update regarding previous review

Update regarding previous review , Having left a review regarding parking fine for not being able to fit inside a parking bay Wickes replied through here asking for more detail so they can look into this , well I did send the details next day and so far nothing from them , so it would appear that they send an apology publicly and a promise to look into it for all to read and then behind the scenes do nothing as there is no ability to reply to their Trustpilot reply for all to see and the outcome .

2026年6月13日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We appreciate you sharing your experience. We are truly sorry to hear that you haven't received a follow-up regarding your parking fine and that you feel your concerns haven't been addressed. We will get this looked into and will get back in contact to advise further. -AK

5つ星のうち1の評価

Wickes kitchen parts still missing

Wickes designed our kitchen which was ordered by our builder. When it came to installation the builder notified Wickes the fittings were missing. Wickes sent replacement parts and the builder returned to complete the kitchen. Unfortunately the replacement parts sent were incorrect. Wickes then advised they are no longer dealing with the supplier and other customers are waiting for the same part. Frustrated at the time it was taking to resolve this with over a month having gone by without a satisfactory solution, I escalated via Head Office and asked for further information on the options I had set out to try and resolve this. I am still waiting for that information over a week later. Very disappointed Wickes fail to understand the inconvenience caused or their responsibilities when goods are not of a satisfactory quality, ie sold with parts missing.
Have spent another 25 minutes trying to phone Customer Services without the call being answered.

2026年5月15日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We are truly sorry to hear about the significant issues with your kitchen order and the difficulties you've faced in resolving the missing parts. We understand your frustration with the incorrect replacements and the lack of a satisfactory solution over such a long period. We regret the inconvenience this has caused and the trouble you've had reaching our customer services team. We have sent you a request for more information to look into this further. -AK

5つ星のうち5の評価

Sorry this is a bit late.I would like…

Sorry this is a bit late.I would like to say a big thanks to Coco Astridge for her help with completely transforming my bathroom.
I was in a bit of a quandary with a small bath and shower screen set up that didn’t work for me so decided to go to wickes as other retailers had fail me.
Coco offered a good solution with her design skills and even followed up on deliveries and is there like a friend if you need her expertise.
I love my bathroom now and the shower is fabulous.

Thanks again
Scott and Margarita

2026年5月3日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

We are so pleased to hear about your excellent bathroom transformation. It's wonderful that Coco Astridge provided such a good solution with her skills and even followed up on deliveries. We are delighted you love your new bathroom and enjoy the fabulous shower. -AK

5つ星のうち5の評価

Im so happy with my new kitchen

Now my kitchen is fully installed, I want to thank Coco at Wickes, Eastbourne for her imagination and expertise in planning a not so very straightforward kitchen design. I live in a small, wonky house and Coco’s inventiveness ensured every corner, and awkward space was utilised fully. I have a fully functioning kitchen again that is so calming and beautiful to be in. Thanks Coco x

2026年6月5日
自発的なレビュー
Wickes - Eastbourne ロゴ

Wickes - Eastbourne からの回答

Hey Kirsten, thank you for your amazing feedback, and I'm glad you enjoyed the kitchen experience from Coco in our Eastbourne store. It makes us proud you're happy with your new kitchen, enjoy your new space! - Dylan

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