Wickes - Epsom レビュー 

184
•
TrustScore 5段階評価の4.5

4.6

Kiln Lane, Peel Centre, Epsom Surrey, KT17 1EQ, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Why blast me with loud music when all I want to buy is some hardware. Think they must be trying to promote on line shopping. Loud noise is used as a form of torture or to confuse so can’t think why... もっと見る

企業が回答しました

5つ星のうち5の評価

We had Nadir as our designer and I could not recommend enough! He is very polite and he is quick to tell us which ideas are feasible vs wouldn't work, which has saved us from a lot of headache in the... もっと見る

企業が回答しました

5つ星のうち5の評価

10/10 customer service. Zacki served me he was very helpful and knew where everything was without hesitation. Top staff in there. I would highly recommend

企業が回答しました

5つ星のうち5の評価

Very good customer service from Zaki was very helpful pointed us to the right product and made the purchase process smoother than usual and the rest of the team didn’t mind going out of there way to... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Epsom について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Kiln Lane, Peel Centre, Epsom, Surrey, KT17 1EQ, 英国

  • +441372748890

4.6

優良

TrustScore 5段階評価の4.5

184件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(184)

過去12か月のレビュー数: 14,688件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Paisley was very helpful while…

Paisley was very helpful while completing my purchase. She suggested a few other items that I might have needed for the task I was doing

2025年3月10日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Daniel, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

5つ星のうち5の評価

refurbishing ouir bathroom

We recently bought all the items to refurbish our bathroom, shower, toilet, etc.
We saw Belal who was very helpful and advised us on the most suitable products.
We were very impressed by the service and efficiency
and would recommend Belal most highly.

2025年2月21日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Belal in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

I use the Epsom Wickes on a regular…

I use the Epsom Wickes on a regular basis for a lot of my jobs.
Parking is convenient and the staff are friendly and helpful. Especially Paisley, who you will find usually at the checkout.

2025年3月11日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hey David, thanks for your five-star review, and I'm glad you enjoyed the service from Paisley in our Epsom store! - Dylan

5つ星のうち5の評価

Always great to shop in Wickes Epsom.

Always great to shop in Wickes Epsom.
Kind and welcoming team.
- thank you Paisley

2025年3月11日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Michal, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

5つ星のうち5の評価

Paisley is always very great and…

Paisley is always very great and helpful. My favourite assistant in this store

2025年3月11日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hey Pawel, thanks for your five-star review, and I'm glad you enjoyed the service in our Epsom store! - Dylan

5つ星のうち5の評価

Paisley is always helpful and always…

Paisley is always helpful and always has a smile and nothing is ever to much.

2025年3月11日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Richard, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Paisley makes my experience fantastic…

Paisley makes my experience fantastic at wickes every morning.
Very helpful, friendly and a big smile.
TJ PLASTERING LTD

2025年3月11日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Service with a smile.

Stopped by for a bag of sand. Breezed through checkout thanks to Paisley. Service with a smile.

Other thoughts... Some of the timber can be twisted. Need to be careful when making selections.

2025年3月10日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

We appreciate you taking the time to share your experience. It's great to hear that Paisley provided excellent service. We're sorry to hear about the timber. We strive to provide high-quality products and will take your feedback into consideration. - SW

5つ星のうち5の評価

Paisley

Excellent customer service from Paisley. Always there to help

2025年3月10日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Nathan, thank you so much for taking the time to leave your lovely review. - SW

5つ星のうち5の評価

We recently moved and found ourselves…

We recently moved and found ourselves frequently visiting Wickes for various needs. Throughout our visits, we received outstanding help and excellent customer service from Paisley. She is always happy to assist, greets customers with a warm smile, and demonstrates great professionalism and knowledge of the store. Her expertise made our shopping experience smooth and enjoyable.
In contrast to the poor customer service we experienced at B&Q, Wickes and especially Paisley became our go to place. We truly appreciate her support.
Ali

2025年3月10日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Lana, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Really helpful staff and friendly…

Really helpful staff and friendly service
Paisley always serves with a smile

2025年3月10日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hey Stephen, thanks for your five-star review, and I'm glad you enjoyed the service from Paisley in our Epsom store! - Dylan

5つ星のうち5の評価

Immensely pleased with the kitchen planning service!! Thanks Belal -Wickes Epsom!

We are very pleased with the service provided by Belal Nada-Ali in Epsom.
Belal is extremely knowledgeable, insightful and helpful in advising and he designed a kitchen perfect for our space!! He provided also advice on many aspects that we hadn’t thought about. The final design is truly elegant and minimalist, as we wanted it! Everything from initial contact through to delivery and follow up was absolutely painless and extremely straightforward!! We are very happy with everything we got at Wickes and we cannot thank Belal enough!!

2025年2月24日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Millie, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Belal and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Katie

Katie was so helpful to my friend and I and gave great advice on how to treat condensation in our bathroom and mixing up a bespoke paint colour. Thankyou Katie for your knowledge and helpfulness

2025年2月22日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hey Emma, thank you for your five-star review, and I'm glad you enjoyed the service from Katie in our Epsom store! - Dylan

5つ星のうち5の評価

First consultation for a new kitchen.

Had a first consultation for a fitted kitchen. Nadir was very helpful with lots of great ideas and, most importantly, solutions for problems I had. His professional and sincere approach filled me with confidence. I’ll certainly consider using Wickes for the project.

2025年2月20日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Ray, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち1の評価

Misleading pricing, extreme delays and for a medicore product

We bought a bathroom from Wickes, a tiny project which ended up costing 30%+ more than originally quoted at design and over ran by months (a job that was supposed to take two weeks).

Please scrutinise the exact timelines and pricing quoted by Wickes before proceeding. Wickes recommended an installer, but the arrangement between the two were constantly used to delay and avoid responsibility.

Along the way we also received faulty products, deceitful customer service and a sub par bathroom with scratches, scuff marks and inadequate tiling/ painting throughout.

After months of back and forth Wickes did agree to give us a small amount of compensation, but not nearly enough to compensate for the stress, delays and poor product/ service.

Our advice to friends and family is to use anyone but Wickes.

2024年7月18日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Jordan,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding your bathroom order. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

5つ星のうち5の評価

Great service

Operations Manager Chris Is a credit to your business he helped me find everything I needed

2025年2月3日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hey Lis, thanks for your amazing review, and I'm glad you enjoyed the service from Chris in our Havant store! - Dylan

5つ星のうち5の評価

Operations Manager Chris has been…

Operations Manager Chris has been informative, efficient and friendly every time I have had to go to Wickes to discuss a possible community project. He has kept in touch well over a year while we were preparing our ongoing room. Today we ordered the supplies for the next step and it was great to have the same person throughout the process. Thank you Chris

2025年1月21日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hey Angela, thank you for your five-star feedback, and I'm glad that Chris in our Epsom store was super helpful with your community project. - Dylan

5つ星のうち5の評価

An incredible experience

I visited this hardware store Wickes last week to purchase some paint for the kitchen as we are changing the colour. It used to be cream and we have decided that blue would be a nice change. Anyway, I was looking at all the paints when I was approached by a member of staff; I think her name was Maya. I must have looked dazed and confused as she offered help with assisting me in choosing an appropriate paint. I was thrilled with her knowledge of the paint and the way in which she treated me. She then took me to the till and checked me out. Very friendly staff and very knowledgeable.

2025年1月8日
自発的なレビュー
Wickes - Epsom ロゴ

Wickes - Epsom からの回答

Hi Oliver, thanks for taking the time to share this feedback, we are pleased to hear that Maya was able to assist with your choice of paint, we appreciate you taking the time to let us know. RD

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