Adrian in Erith store is fantastic. His knowledge and skills are spot on and was able to support me with ordering goods for my project. I cannot thank Adrian and team Erith enough for the service I re... もっと見る
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We had our kitchen and bathroom designed by Danny at Wickes in Erith. Danny made a home visit and gave very good advice, as it was our first time having a kitchen fitted. Also, Danny was flexible in m... もっと見る
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Wickes hsa a great website where you can find what you need easily and there are so many offers there is no where else you need to go. I do only use the garden section for compost, bark chippings and... もっと見る
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I booked two appointments with Wickes. For the first one, they said there was a system error that cancelled my appointment, which is why no one showed up. I rebooked another appointment, but the desi... もっと見る
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企業情報
Wickes - Erith について
当該企業による記述
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
連絡先
Fraser Road, Madford Retail Park, Old Atlas Work, Erith, Kent, DA8 1QX, 英国
- +441322439762
4.4
優良
74件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Taking advantage of customers
So upset to receive a parking ticket for visiting the store in Erith. We have been working on a months long garden renovation project, where we have ordered most of the materials from Wickes and had a really good and reliable service. On this occasion we spent a couple of hours in the Erith store, looking at fencing panels, and measuring timber and brackets so we could plan a large delivery of materials. Yesterday I received a £100 fine through the post saying I stayed 20 minutes too long in the car park. How can you fine your customers for visiting your stores? It's outrageous and very upsetting to be a loyal customer and be penalised for spending time looking at products to buy from you.
2025年7月26日
自発的なレビュー
Wickes - Erith からの回答
Hi, Miranda. Thank you for taking the time to share your review with us. I'm really sorry to see you received a parking ticket whilst shopping in store. I've sent you a request for more information, so I can look into this for you. Thank you again for your valuable feedback. - Scott H
I would just like to say how amazing…
I would just like to say how amazing Becky is at erith wickes!!! She went above and beyond and an amazing asset to wickes!!! Give her a raise she certainly deserves it. Thanks again for helping xx
2025年8月16日
自発的なレビュー
Wickes - Erith からの回答
Hi Jenny, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice and help. -AH
Wickes - Erith からの回答
Hi Debbie,
We're glad they were helpful. We appreciate your positive feedback and your time in leaving us a review!
-Ellysse
Terrible customer service
The whole experience, from ordering online, checkout and collection notification from Wickes is and has always been very satisfactory.
However, when I actually went to collect my order, the two women that assisted (for lack of a better word) were just so unprofessional.
They weren’t welcoming at all, leaving the counter without explanation and just leaving me standing there without knowing what was going on. Not one smile or pleasantry, the looks on their faces was just pure rudeness and their communication was extremely poor and minimal at that. I clocked straight away and saw things for what they were. I usually collect from another store but they didn’t have what I wanted so I had to go to Erith. Never again, especially if I have to deal with those two rotund, boor individuals.
2025年7月11日
自発的なレビュー
Wickes - Erith からの回答
We appreciate your feedback on your online ordering experience. We're sorry to hear that the in-store collection at Erith didn't meet your expectations. We'll address the team's unprofessionalism and communication issues to improve our service-GS
Bespoke bathroom service
We have purchased a replacement bathroom using the bespoke service. Danny, the planner, has been truly amazing. He has great knowledge and experience, but has also gone the extra mile to support us. He is a genuine asset to Wickes. Thank you Danny.
2025年4月28日
自発的なレビュー
Wickes - Erith からの回答
Thank you for your kind words and five-star review. We are thrilled to hear that you had a positive experience with our bespoke service and that Danny provided you with excellent support. We strive to provide exceptional service and are glad you enjoyed the process. We appreciate your feedback and are delighted to hear that Danny is a valued member of our team-GS
Wickes - Erith からの回答
We appreciate your kind words. We're glad you find our product Important for your home-GS
Sarina at Wickes Erith was wonderful
Sarina at Wickes Erith was wonderful. She left nothing untried to help solve the query. I would surely love to get help again from you, Sarina.
2025年3月9日
自発的なレビュー
Wickes - Erith からの回答
Hi Benjirul, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Debbie was amazing
Debbie was amazing. She pointed out there was an offer in kitchens and saved me £££. Really good customer service from her as I only asked her a simple question and she took time out to guide me the whole way.
2025年2月27日
自発的なレビュー
Wickes - Erith からの回答
Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Danny B was an excellent designer
Danny B was an excellent designer. Made life easy choosing a kitchen. Quick efficient professional and friendly. Very happy with our outcome. Thank you Danny!
2025年3月8日
自発的なレビュー
Wickes - Erith からの回答
Hi Leah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Danny in our store and that they provided you with useful advice. -AH
Helpful staff.
The help of the staff with suggestions about reserving at a price offer ending soon for future purchase. Especially Debbie.
2025年3月4日
自発的なレビュー
Wickes - Erith からの回答
Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
We are extremely happy with our new…
We are extremely happy with our new kitchen from Wickes Erith. The staff are very helpful and friendly. We had originally only gone in to buy a tin of paint but Sarina noticed us looking at kitchens and directed us to Danny who drew up the design for us and guided us through the whole process. The customer service team also kept in contact to make sure everything went to plan.
2024年12月9日
自発的なレビュー
Wickes - Erith からの回答
Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Danny and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB
I came to wickes to get a stick with…
I came to wickes to get a stick with magnet as I dropped my van keys behind me van seat which I couldn't get to after trying for 2 hours. Wickes did not sell them!!! Some absolute gem called serina came to my rescue as she managed to get her hands in the gap!!!! She went above and beyond! Not her job at all but she still did it!!! If only there were more workers in the world like her! Thank you ever so much
2025年2月23日
自発的なレビュー
Wickes - Erith からの回答
Hi Bradley, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Serina in our store and that they provided you with useful advice. -AH
Excellent service from Del and team
Excellent service from Del and team. They went above and beyond. On behalf og Go-forwardyouth.org thank you.
2025年2月14日
自発的なレビュー
Wickes - Erith からの回答
Hi Jbecks, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Sarina was very helpful
Sarina was very helpful and friendly. she checked stock availability at other stores and also she called other store to reserve items for me.
definitely be shopping again
2025年2月10日
自発的なレビュー
Wickes - Erith からの回答
Hi Satnam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Debby was great and helped us find…
Debby was great and helped us find everything quickly
2025年1月31日
自発的なレビュー
Wickes - Erith からの回答
Hi There, thanks for taking the time to share this feedback. RD
Amazing staff and friendly
Amazing staff and friendly
Store is the tidy and clean . Happy shopping in Erith
2025年1月24日
自発的なレビュー
Wickes - Erith からの回答
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that the staff were amazing, we appreciate you taking the time to let us know. RD
Sarah on checkout was really helpful…
Sarah on checkout was really helpful thank you
2025年1月24日
自発的なレビュー
Wickes - Erith からの回答
Hi Daryl, thanks for taking the time to share this feedback, we are pleased to hear that Sarah was really helpful, we appreciate you taking the time to let us know. RD
Amazing amazing
The whole crew is amazing , specially max . He's experienced an knows he's stuff ,the rewards are nice I would recommend the shop 100 .
Max , del they all know there stuff.
2025年1月20日
自発的なレビュー
Wickes - Erith からの回答
Hi Rosemeen, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Max and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into the store. - FB
Debbie was very helpful
Debbie was very helpful, both on the phone and when I arrived in store. She went able and beyond to help me find the right door, including the size and colour.
2025年1月17日
自発的なレビュー
Wickes - Erith からの回答
Hi Georgina, thanks for taking the time to share this feedback, we are pleased to hear that Debbie was very helpful, we appreciate you taking the time to let us know. RD
Store was really clean
Store was really clean, staff are really friendly and helpful, come here all the time
2025年1月8日
自発的なレビュー
Wickes - Erith からの回答
Hi Niko,
Thanks for taking the time to leave us your feedback about your recent trip to Wickes, I'm glad to learn that the store was clean the staff were friendly and also helpful which is exactly how we want all our customers to feel. - SF
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