Wickes - Exeter レビュー 

Unfortunately, having had an initial good service on sale the parts of the order then did not turn up. I called the store and was assured they would call customer service and call me back. I explained it was urgent as I had the builders needing to put in the drains. I did not get the call back. I went to the store found the part and requested I pick up the part and do not deliver the missing part. This was not possible in store even though I brought the product in store I waited and waited for the staff to call customer service. And resolve the issue. Sharon the manager was incredibly poor solving a very simple problem. She claimed collecting and cancelling the order from the warehouse was not an option she knew about. Management is about solution finding . The constant blaming of company procedures in front of a customer is very poor. When I explain this she got offended. The experience was over half an hour and even when the solution I offered was excepted by the customer service the manger appear unwilling to implement it. I. The end I had to explicitly ask whether I was waiting endlessly for internal process to work and was it necessary given it had been agreed that there was availability for me to pick up the part. It created a distrust for the process and resorted in me not placing a 2k Oder that I was going to do. Reliabity is everything and I dislike staff complaining about company processes in front of me I suggests difficulties in company culture.

Tom/Thomas Kirby,

Was fantastic really helped to support us with the design of our kitchen. Nothing was to much for him he went above and beyond with his service. Very patient with me and my changes. I’m so happy with the service he provided us though out the whole process. Thank you Rachael 😊

Had a great experience with our solar panels design and installation. Becky-Anne Williams from Exeter was excellent in working out what was needed and designing the set up.
Scaffolding up and installers were out within a couple of weeks and it was done. Working great. I didn’t need to lift a finger.
Brilliant and a great price. Many thanks.

Fairly decent prices with a trade account. But the delivery service from Exeter is absolutely awful. I've had many deliveries over the past 18 months and multiple have been poor. You book and pay for a slot, but they sometimes don't turn up, or there's often items missing that the delivery driver won't or can't sort. No proactive help so then you're forced into customer services. And there are sometimes no redelivery slots available for them to correct their errors until days later. Most recent experience was yesterday when they forgot to put items on the van and several phone calls later the next delivery slot was in two or three days' time. No offer of delivery cost refund either. Overall, I'd recommend looking elsewhere as it's clearly a recurring issue. For a 'Trade' account it means jobs have to be delayed.

Great customer service from Sophie helping me locate a parcel left in the wrong place by the courier. Issue sorted within a couple hours.

Sophie was a fantastic help this morning went out of her way

We are currently planning a new kitchen and from our initial visit to Wickes we were very impressed with Becky-Ann Williams. We made a Design appointment and within minutes of booking the appointment, Becky-Ann had emailed us requesting key information to assist her in the planning process. When we arrived for the appointment again we were impressed by the work already undertaken. Becky-Ann is extremely professional,knowledgable, and honest.She really made the whole process easy and whilst we thought we had a good idea of what we wanted, Becky-Ann was able to advise and recommend options to make our choices work even better. We are delighted with the plan and really looking forward to getting the kitchen fitted in the next few months. Thank you Becky-Ann you really are a credit to Wickes and we look forward to speaking to you again.

From the minute we walked into the store to look at kitchens to the completed installation, the whole experience was excellent. Lora from the design team was most helpful. When there was a minor problem with the flooring we chose, Lora sorted a replacement to be delivered in time for the installation team to complete the work within the agreed time. Would highly recommend Wickes in Exeter and especially Lora from the kitchen design team.

Becky-Anne the kitchen designer was just fantastic! She designed and helped us get the look and functionality we wanted.
She helped decode the various oven designs and their functions.
Very happy with the design process and can’t wait to have our new kitchen in April !

We went in to get a design and price for our kitchen renovation and spoke to Becky-Anne. She is extremely knowledgeable and super friendly and we came away with a design we are really happy with and a very competitive price. I can’t recommend Becky-Anne enough. 11 out of 10!!!

We can only comment on the service we have received from the sales team.
Tom was paitent, helpful and knows his products. His advice was extremely useful in helping us choose the right kitchen.
Just hope the installation team are as good.

We met Lora instore when we were in the initial stages of getting a new kitchen. Having been a previous employee of Wickes I knew exactly what I wanted but she updated us on the newer products that I didn’t know about. She listened to what we wanted. We had some concerns that the Tiverton Slate kitchen I loved would be too dark in our north facing kitchen. She came round to measure up and bought a few samples of the doors so we could see them in situ.
She designed the kitchen exactly as we wanted and gave us some advice on the worktops and appliances we needed.
Once purchased our installer came out within days to do the survey and was available to fit the kitchen 4 weeks later.
Kevin from KS carpentry services talked us through everything we needed him to do, including extra plastering, extra electrical work and repairing a damaged floor. Nothing was too much trouble for Kevin. He took just over a week to remove and install the kitchen.
We are absolutely delighted with the finished result. From our initial meeting with Lora to the end of finished project, the whole experience has been excellent. Highly recommend

Getting a new kitchen fitted can be a very daunting prospect but the excellent service we received from Tom, our friendly and experienced design consultant, immediately put us at ease.
He talked us through every step of the journey listening to our concerns and answering all our questions.
He was very mindful of the character of our home and knew exactly the look we were after and what would suit it best.
Thank you to Wickes and especially to Tom. We are now looking forward with confidence to a beautiful new kitchen.

The service we received from Tom was amazing he has been helpful through the fitting of our kitchen he answered all our questions and made us feel at ease
Thank you again Tom

Becky-Anne was brilliant.
Keen, professional, friendly and listened to my wish list.
Gave excellent advice and good suggestions and delivered a really well thought out kitchen design plan.
A real credit to Wickes

Absolutely disgraceful customer service (if you can even call it that) Complete jobsworth of a worker was completely useless, aggressive and has prevented at least 4 people from ever shopping here again. Will avoid like the plague. You can't act like this to paying customers who are well within their rights. Appreciate they are minimum wage workers, but some common sense goes a long way.

Becky-Anne listened to what we wanted without pushing things onto us. She had good ideas and being able to see the units set out on a realistic plan was good. We were able to move items to a different side of the room to suit our needs.
We didn't feel rushed.
No hard selling of most expensive items which was great.
Plus the discounts were a great saving.
We are both extremely happy with the service Becky-Anne provided this morning.

We had been to a couple of similar stores before arriving at Wickes in Exeter and were feeling confused and overwhelmed and not sure of what we wanted. We needed advice about how to cover old tiles in a shower room and we wanted to use an alternative to tiles. Luckily another assistant introduced us to Becky-Anne, who instantly showed us the products we needed .She explained in great detail how the Naturepanels work, and how they could cover our old tiles.She worked our all the fittings and adhesive we would need and answered our barrage of questions. I found Becky-Anne really friendly, but extremely professional and a pleasure to work with after our experiences in other stores. After our initial order, we contacted her next day to add another panel, and she responded to our email straight away. Luckily for us Wickes had a Bathroom SALE on at this time.

We went into the Exeter branch and Beckyanne was brilliant, quick to reply and extremely knowledgeable and seemed to know exactly the look we were after and paired everything together beautifully! Lee Angel was our kitchen fitter and he did an incredible job! Lee is a very skilled craftsman and his attention to detail was spot on. He checked any tricky bits with us to get our opinion before going ahead and went above and beyond, there was no rushing or cutting corners…a true perfectionist and we would highly recommend him to anyone. I would give more than 5* if I could!

We were very impressed from the beginning of our experience. We had made an appointment with a planner but came in the day before to have a look in the showroom to give us some ideas and were given lots of help and advice from Laurence, another planner who had time to talk to us. He was able to pass on lots of information to out planner prior to our appointment. Becky Anne was very knowledgeable and discussed our options in great detail, giving us lots of practical and aesthetic advice. She explained everything clearly and showed us examples of appliances etc to help us with our choices.