Wickes - Exeter レビュー 

185
•
TrustScore 5段階評価の4.5

4.7

Eagle Way, Sowton Industrial Estate, Exeter Devon, EX2 7HY, GB

•

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5つ星のうち5の評価

Went into your Exeter store to purchase some wall tiles but the style had been discontinued but with the help of Sophie, Mandy & Victoria tiles were located in sufficient numbers at your Bridgewater &... もっと見る

企業が回答しました

5つ星のうち5の評価

Absolutely fantastic experience at the Exeter branch, due to the staff going out of their way to guide me around the branch as I had a list of materials to collect. Couldn’t do enough to help, plus... もっと見る

企業が回答しました

5つ星のうち2の評価

Kitchens average quality considering the cost. However the aftercare service is very poor. We have a poorly fitting integrated fridge door panel that wedges against another panel making it hard to cl... もっと見る

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5つ星のうち5の評価

I popped into Wickes the other day to find a well suited colour to paint out my spare room. I am by no means a professional and decorating is not my forte, but I spoke to one of the employees Grace wh... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Exeter について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, 英国

  • +441392605500

4.7

優良

TrustScore 5段階評価の4.5

185件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(185)

過去12か月のレビュー数: 14,770件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Kitchen purchase

The adviser Thomas Kirby was most helpful. He listened to our requests and he tailored the kitchen units to what could have been a tricky plan. I would highly recommend Tom

2025年1月14日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey Andrew, thanks for your five-star feedback, and I'm glad you enjoyed the service from Thomas throughout your kitchen design experience, enjoy your new space! - Dylan

5つ星のうち5の評価

kitchen from Wickes…

After purchasing a kitchen from Wickes we would like to provide a review of our buying experience. We started our kitchen journey, looking online and then visiting various kitchen providers, the last provider being Wickes. We made an appointment to meet with a consultant planner Laurence Kneale. Laurence couldn’t have been more helpful, after we agreed on the colour and style he set about draft planning using a vague plan we supplied. He soon established a workable design, and after another visit and a few tweets we have a complete and final solution. We would like to add that the buying experience was painless, professional and what seems like a reasonable final price. We would certainly recommend both the kitchen and designer
For quality and expertise.

2025年3月4日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey Bruce, thanks for your five-star review, and I'm delighted that Laurence in our Exeter store was first class throughout your kitchen design experience, it makes us proud you would recommend us, enjoy your new space! - Dylan

5つ星のうち5の評価

All good so far

All good so far. Tom Kirby was a sympathetic and professional
ear to my design ideas and though we had to take out some of the more luxurious aspects of the final plan I am very pleased with how it looks and eager to see it in place.

2025年2月18日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Devon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tom in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Designed by Becky Anne and fitted by Emil

Had our kitchen designed by Becky Anne and fitted by Emil last friday and the result is absolutely fabulous - the colours of the units and worktops go together so well and the fitting of all the units and ideas that came from both Becky Anne and Emil were very well thought out. We could not have had a better result no mater where we would have gone!!

2025年1月20日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Michael, Thank you for your kind words. We're thrilled to hear that you are happy with your new kitchen. It sounds like Becky Anne and Emil did a fantastic job designing and fitting your kitchen, and we're so glad you're enjoying the results. - SF

5つ星のうち1の評価

NO FRidge no help from Wicks

Fridge due to be delivered Friday last by Yodel, no fridge Friday or Saturday no help from Wicks or Yodel tracking. Spoilt food as well. I wish I had brought from a reliable source

2025年2月14日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Mike,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the delivery service. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

5つ星のうち5の評価

Extremely Happy. Having decided to treat myself to a new…

Having decided to treat myself to a new kitchen I decided upon Wickes in Exeter. I was met by Beckyanne who guided me through the choices available to me. Beckyanne knows her kitchens! Once the purchase had taken place I was allocated with a Customer Service called Alastair to address any issues or concerns and were dealt with quick and efficiently.My choice was made which was Chester Cloudy Blue units. I was allocated a fitter called Lee Angel who arranged a start date. Lee removed my old units and fitted my new units very efficiently. Each day especially in the early days when Lee was removing my old kitchen Lee tidied up and apart from not having a kitchen you wouldn’t know he had been, he was very tidy and thorough. Even neighbours and passers by commented on how tidy a worker he was. I would definitely recommend Wickes, Beckyanne and Lee. I have a beautifully fitted new kitchen and I am extremely happy with it.

2025年1月20日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Diane, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Beckyanne and how pleased you are with the service they provide. We do greatly appreciate this feedback and hope that you enjoy your new space.- FB

5つ星のうち5の評価

Wickes Kitchen and Bathroom Installation

I ordered a kitchen and bathroom from the Wickes store in Exeter as part of a wider home improvement project. The installation has just been completed and we couldn’t be happier with the result. The designer Becky-Anne was fabulous - skilfully blending our ideas with her design suggestions. We also received great support from Kerensa in the store and Yvonne in the customer service team who co ordinated the (many) deliveries! The project was installed by the Wickes Installations team. The fitters Emil and Alex have been amazing. The level of care that they take over their work is truly remarkable and on top of that they are wonderful people to have in your home.

In summary a great experience from start to finish.

2025年1月19日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Tim, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

5つ星のうち5の評価

Our new kitchen has just been fitted…

Our new kitchen has just been fitted and the whole process from Wickes has been faultless, many thanks to Laurence Kneale from Exeter store, excellent to deal with someone who is experienced, friendly and knows his job, great communication from Wickes, our allocated fitters were amazing and the kitchen build and quality is first class, very happy customer, thanks

2025年1月28日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey Margaret, thanks for your five-star review, and I'm glad that Laurence in our Exeter store was super helpful throughout kitchen design, Enjoy your new space! - Dylan

5つ星のうち1の評価

Poor delivery service

Ordered some plywood to be delivered.. Said delivery time, between 10am-3pm..planned my day to wait in for delivery... Got to 3.30, I called them to be told my items hadn't even been loaded on to the van yet.. I understand there are staff shortages, but an email/message wouldn't go amiss.. When items finally turned up it was dark, the delivery driver just wanted to leave it all outside.. I asked how he thought I was going to get it indoors by myself, he said he'd had a busy day.. Not a great service.. Definitely won't be ordering from them again for delivery, will take my custom elsewhere

2025年2月7日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Tracey,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

5つ星のうち5の評価

Fabulous Kitchen Designer - Becky

Becky Williams was a pleasure to deal with all the way through my kitchen design process. Her professionalism and knowledge truly demonstrated her many years with Wickes as a designer (decades). She always responded promptly to my queries and her knowledge about Wickes range of kitchens and the appliances was brilliant and extremely helpful. I ask a great many questions and I had very specific requirements. Becky made sure I fully understood the pros and cons of my choices and where she thought it helpful, did not hesitate to suggest great alternative solutions.
I would have chosen Wickes as my supplier as price, design and service were great – but they did not do the plain white Shaker style door that I had set my heart on. Although I was very tempted by and impressed by the new acrylic Esker door.

2025年1月20日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Sally, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

I have just ordered our new kitchen at…

I have just ordered our new kitchen at the Exeter branch of Wickes. Beckyanne was really helpful in the design of the kitchen and showed us all the options available in the appliances and offered some excellent advice. She was brilliant and I feel in very safe hands now!

2025年1月30日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Elaine, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

perfect fit

Becky Anne was really helpful with ideas, advice and product knowledge. It was also a relaxing atmosphere and we were never under pressure to commit

2025年1月15日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey Alex, thank you for your five-star review, and I'm glad you enjoyed the service from Becky Anne in our Exeter store! - DB

5つ星のうち5の評価

Great deals and great staff

Great prices and the staff were absolutely brilliant. Would definitely recommend.

2025年1月28日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey Leighton, thanks for your five-star review, and I'm glad you enjoyed the service in our Exeter store! - Dylan

5つ星のうち5の評価

Leaking tap.

I needed a tap in a hurry and was given assistance by a helpful gentleman named Sean. The tap was a Kubic mono basin mixer and feels really nice quality and I’m very happy with it.

2025年1月29日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey Kerensa, thanks for your five-star review, and I'm glad you enjoyed the service from Sean in our Exeter store! - Dylan

5つ星のうち5の評価

Amazing kitchen installation

Whole process from the lead consultation in store with Kerenza to the visit by Becky -Anne (designer) , Yvonne ( delivery liaison),& the installation team provided by Wickes we now have an amazing kitchen - the design created on paper is now installed & finished .The whole installation process was amazing ! Well done everyone.

2025年1月19日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey there, thanks for your positive feedback and I'm glad that the entire process from design to installation went well and it makes us proud Becky Anne and Yoanne we're super helpful throughout the project. Enjoy your new space! - Dylan

5つ星のうち5の評価

Beckyanne was so helpful when we…

Beckyanne was so helpful when we ordered our kitchen. She designed it just as we imagined and couldn’t have asked for better customer service.

2025年1月27日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hey there, thanks for your positive feedback and I'm glad that Beckyanne was super helpful throughout your kitchen design, enjoy your new space! - Dylan

5つ星のうち5の評価

Very good

Very friendly staff, nothing was to much trouble. Will definitely visit again.

-MJW

2025年2月1日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hello Mary-Jane, thanks for your wonderful feedback, and I'm glad you enjoyed the service in our Exeter store! - Dylan

5つ星のうち5の評価

We were looking for a bathroom

We were looking for a bathroom, en suite and down stairs toilet when we met Becky Ann from the Wickes store in Exeter. Becky Ann was incredibly knowledgeable in the design and functionality of all three rooms. She was happy to listen to what we wanted whilst advising us in the process.
Becky Ann's knowledge and helpful approach led us to purchasing a kitchen from Wickes as well.
Becky Ann talked us through not only the aesthetics but again, the functionality, whilst making the most of all available space in quite a small kitchen.
I could not recommend Becky Ann highly enough as a designer, even down to the paints and wallpaper!
Thank you.

2025年1月6日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Sandy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Becky Anne and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

I have a second home in Devon so…

I have a second home in Devon so frequently visit Wickes Exeter for my DIY needs. Loving my new dark green chimney breast. Want to thank Kerensa, Martha Lora and Becky-Anne for helping me choose the colours. A delightful bunch of ladies in the home design team there.

2025年1月25日
自発的なレビュー
Wickes - Exeter ロゴ

Wickes - Exeter からの回答

Hi Felicity, thanks for taking the time to share this feedback, we are pleased to hear that the team in Devon always look after you, we appreciate you taking the time to let us know. RD

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