Wickes - Oxford レビュー 

Unfortunately, I have had a very unpleasant experience. The worktop I ordered was cut incorrectly. Customer service investigated the issue and informed me that I needed to contact the showroom where the order was placed.

I have sent multiple emails to Chris at the Wickes Oxford showroom, but I have been completely ignored.

Due to the lack of response and poor customer service, I will not be using Wickes again and would not recommend them to anyone.

Great install provided by Red Dragon.
Very happy with standard of work and staff all very professional and friendly.
Great Design provided by Wickes Oxford.

Luca Linfoot at Wickes Oxford was amazing. My bathroom is small & a weird shape, but he completely understood my vision & was able to find workarounds for the limited space where needed. Incredibly happy with the design & can't wait for it to be installed!

Luca has been brilliant, helping to translate my needs and ideas for my new bathroom and downstairs toilet. He took his time to go through everything with me and accommodated my many questions and requests. I'm really excited to see his design come to life. I know I will be really proud of my new bathroom and downstairs toilet.

Luca Linfoot the designer was extremely helpful and knowledgeable throughout the whole design process. Very happy with the service provided.

Luca Linfoot designed our kitchen for us, he was brilliant, talked us through everything, from products to pricing. Took his time with designing this for us, listened to our wants and likes. Highly recommend. We can’t wait to get out kitchen fitted. Thanks Luca :)

Everything went brilliant, from meeting the designer - Luca Linfoot all the way to Benjamin installing it. Ran into minor issues during the installation, but between Luca and Ben it was resolved very fast and the final day was earlier then expected.

Many thanks

Amazing supporter of the community, providing excellent materials that will enable an important cause at WGC

Wickes design consultant was very helpful. Simon Thomas and the Red Dragon installation team were great. They squeaked the kitchen in before Christmas, I get to cook Christmas dinner with all new appliances.

Melissa helped us make decisions and was patient when we weren't sure. Yet to be installed but the design process has been easy and thus far I'm very impressed. I've used a different store before and this store has ensured I'll use them again!

We applied to the Wickes Community Programme as part of a project we have to install some new planters at our Scout group. Michelle and the team at the Oxford store were very happy to help and we were able to arrange collection of some materials only a few weeks after I sent off the application. Many thanks to the team at Wickes Oxford!

This review is for Red Dragon Oxford, the company that ripped out and replaced our large kitchen, including entirely replacing old flooring across the whole downstairs (formerly a very tired old tile) with lovely new underfloor heating and LVT flooring, upgrading our circuit breakers and a nice fresh paint job too.

Let me first say, Simon and his team hit a MASSIVE roadblock on day 1 when they discovered a historic problem with the concrete beneath the floor of the extended part of the house (something the inspection back then had missed, it precedes us as owners, former workman error it seems!) and they were faced the problem of ripping up the lot down to the base, replacing damp proof course and building up a brand new floor. This is something none of us were expecting and Simon was quick to reassure us that there was no question, they would stay and do the extra work. Which...well you can imagine how grateful we were! They were still able to finish the job in a very timely way despite this, and it's top notch, we are so so happy with it.

The tiling and worktops by Andrei are, chefs kiss! Immaculate! My husband had a clear vision for the arrangement of colours and Andrei nailed it spot on! I will share pictures if I can figure out how.

Adam and Jamie upgraded all the electrics and there was a lot to do, Max worked on all the plumbing, fantastic job all round and they were always so happy to talk things through with us as well.

Of course we have to say a huge thank you to Alex and all involved in the flooring because that was a truly epic undertaking and it's turned out great, they've managed to make the inspection hole accessible in a way that is practically invisible, and the underfloor heating works beautifully, we have toasty feet now right on time for Christmas.

I have to comment on just how clean and tidy the team were. Even when our house was an enormous building site with a pile of rubble in the middle of it, they managed to keep everything contained such that we could live cleanly and at ease in the rest of the house (a big concern of mine with a young child running around!)

Simon, Alex and the team: thank you so much for giving us the best Christmas ever.

A final comment to thank Melissa from Wickes for her help designing the kitchen and in her communication and navigating things.

The design consultant Melissa could not have been more helpful. She was very efficient and came up with great ideas for my new, pink and grey, bathroom. I did have some problems with delivery of some of the items, which was not Wickes fault, but Melissa was on it and everything was resolved. All the products I bought are of good quality and my builder was very happy with them.

Big shout out to Kristy, always bubbly, bright and friendly, always super helpful. Always leave in a better mood after being served by her!

I liked how Wickes kept us up to date with the delivery of the kitchen, however the panel ends and part of the worktop were missing from the delivery so held up the kitchen being finished! I had to contact Wickes on various occasions to chase them for the delivery of the bits that were missing!
The other hiccup is It’s 8 weeks tomorrow since the installation start day and we still have rubbish sitting in our drive for collection! Wickes have promised to get this moved

@Red dragon the installation company were fantastic, Alex the installer was very efficient making sure that they cleaned up as they went! He was articulate and made sure the job in hand was done professionally. All the other guys from electrician, plasterers and plumbers were all brilliant. Simon the owner was superb with communication and never kept us waiting for a response on any queries raised also Tracy in the office was fantastic too. I’d certainly recommend Red Dragon again.

Chris the designer from Wickes was very helpful and knowledgeable. The kitchen renovation itself took longer than expected, mainly because there was a damaged worktop that had to be replaced. There were a few other small issues with the fitting but Simon from Red Dragon ensured that these were all remediated quickly.

We just had our kitchen fitted by Wickes ( Oxford). The kitchen was fitted by Red Dragon.
Simon and his team of fitters completed on time and we are very pleased with the results.
We were however disappointed with Wickes around not supplying the sink as it was out of stock, only found out when it didn’t arrive on delivery day. The designer made some errors in the initial measurements, design which resulted with infill panels in places which could have been a larger cupboard or wine rack etc. The pelmits and cornices wasn’t added to the initial order by the designer so we had to pay extra for these so kitchen could be completed.
The nominated customer service contact was non existent and only responded to our emails after the kitchen had been completed when he wanted us to sign off the fitting. His excuse was he was behind on his emails.

In summary we are happy with the Kitchen and the fitting side but felt dealing with Wickes at times was frustrating.

I’ve given 5 stars despite a few issues because overall we are REALLY happy. We ordered a bathroom from Wickes and found our designer Claire Assis very helpful and can-do - we’d been told by another firm that we wouldn’t be able to do what we wanted, but she said it could be done. Red Dragon were our installers and decorators and the quality of their workmanship and their responsiveness have been absolutely excellent. The issues have been about a few breaks in the work, which I consider normal, and a problem getting all the kit ordered for the agreed start date - this didn’t happen and caused additional quite painful delays. If I were doing it again I would chase Wickes much harder about the deliveries and would keep a tighter eye on what was happening when - I would also not go away on holiday thinking things would start if we weren’t there. But overall - we have a great bathroom and a wonderful finish on all the decorating, and that’s what we wanted.

We recently had our bathroom fully refitted with a new bath, shower, sink, toilet, and tiling, and we’re absolutely delighted with the results. The team at Wickes in Oxford was incredibly helpful throughout the design process, offering great advice and making everything straightforward.

We needed the installation to align with the fitting of new windows and to be completed before Christmas, and the schedule was handled smoothly. The contractors, Red Dragon Home Improvements Ltd, were polite, professional, and hardworking from start to finish.

The bathroom looks fantastic, and we’re really enjoying the new space. Highly recommended!