Very good experience, bought some kitchen cupboards and the whole process was simple, Andrea was also very helpful and friendly. Would recommend this store, also much cheaper than the alternative DIY... もっと見る
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Came in to order kitchen tiles and flooring for our kitchen ( which is being designed and installed by Wickes). Both Sarah and Sally were extremely helpful in ensuring we got the right amount of tiles... もっと見る
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I always buy my compost for summer bedding plants and later in the year for winter pansies from Wickes in Peterborough. It isn’t just the price thats attractive, but whenever I’ve used click and colle... もっと見る
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Once the order had been placed and paid for, the communication from the in store design team was very poor. Emails and phone calls were left unanswered, we had to chase on more than one occasion for s... もっと見る
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企業情報
Wickes - Peterborough について
当該企業による記述
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
連絡先
Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, 英国
- +441733342937
4.7
優良
173件のレビュー
顧客にレビューを依頼しています
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Very good experience
Very good experience, bought some kitchen cupboards and the whole process was simple, Andrea was also very helpful and friendly. Would recommend this store, also much cheaper than the alternative DIY places.
2026年10月24日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Chris. We are so pleased to hear about your fantastic experience purchasing your new kitchen cupboards. It is wonderful to know that the entire process was straightforward and that you received such friendly, helpful service from Andrea while enjoying great value for money. Thank you for taking the time to share your kind feedback and high recommendation with us. - Andrew
Poor customer service and communication from the moment the order is placed.
Once the order had been placed and paid for, the communication from the in store design team was very poor. Emails and phone calls were left unanswered, we had to chase on more than one occasion for several reasons including missing items and refunds for incorrect items that were ordered by Wickes - eventually having to escalate the problems to the customer experience centre (who were helpful). It took weeks to be refunded nearly £1k for shower trays that Wickes ordered that were not fit for purpose, in the mean time I’d had to purchase separate trays elsewhere as the whole installation was being held up. I also never received tiles that Wickes ordered, and again had to purchase tiles elsewhere whilst waiting and chasing £600 owed to me.
2026年10月29日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Deborah,
We are incredibly sorry to hear about the communication you experienced and the significant delays you faced in receiving your refunds for the incorrect and missing items. This isn't the level of service we aim to provide. We have requested further information, so we can look into this matter for you. -Ellysse
Click and collect is excellent
I always buy my compost for summer bedding plants and later in the year for winter pansies from Wickes in Peterborough. It isn’t just the price thats attractive, but whenever I’ve used click and collect to buy 3 x 50L bags of compost a member of staff always asks me if I need help carrying the bags to my car. Yes please! Today it was pouring with rain but 2 members of staff asked if I needed help and loaded my car for me. Thank you. I love the friendly service I always get at this branch.
2026年10月21日
自発的なレビュー
Wickes - Peterborough からの回答
We are so pleased to hear about your wonderful experience at our branch. It is fantastic that the team braved the pouring rain to assist you and load the heavy bags of compost into your vehicle. We truly appreciate you taking the time to share such kind feedback about our service. -AK
Came in to order kitchen tiles and…
Came in to order kitchen tiles and flooring for our kitchen ( which is being designed and installed by Wickes). Both Sarah and Sally were extremely helpful in ensuring we got the right amount of tiles and flooring for project . Calculating the amount needed. Very friendly whilst also being very professional
2026年10月19日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Jo. We are so pleased to hear about your great experience when choosing the finishing touches for your project. It is wonderful that Sarah and Sally were so helpful and friendly, guiding you through the exact measurements and calculations needed for your order. Thank you for sharing such kind feedback, and we hope everything goes smoothly with the upcoming installation. - Andrew
Daniel Allen was exceptionally helpful…
Daniel Allen was exceptionally helpful in designing a kitchen for our house. He was very attentive and wanted to do the very best job. He took the time to answer lots of questions and reassure over how it would all come together. 10/10!
2026年9月19日
自発的なレビュー
Wickes - Peterborough からの回答
We are so pleased to hear about your fantastic experience. It is wonderful to know that Daniel Allen provided such attentive, patient, and reassuring support throughout the entire kitchen design process. Thank you very much for taking the time to share your kind feedback with us. -AK
Amber really Helpful
Although wicks didn’t have the paint I was looking for, Amber helped me by looking for alternatives. She was really friendly and knowledgable
2026年10月17日
自発的なレビュー
Wickes - Peterborough からの回答
We are so glad to hear that Amber was able to assist you with finding suitable alternatives. It is wonderful to know that her friendly service and helpful advice made a positive difference during your visit. -AK
Came I buy some decorating stuff
Came I buy some decorating stuff , didn't know what I needed . Colin came to my aid and helped with find all my items . Colin was so kind and helpful , I will
Continue shopping at Wickes because of customer services and great prices GS
2026年10月9日
自発的なレビュー
Wickes - Peterborough からの回答
Hi, Thank you for taking the time to share your review with us. We're really pleased to see that Colin was helpful and kind during your visit helping you find the decorating materials you needed. Thank you again for your kind feedback. - Scott H
We visited the store about a year ago…
We visited the store about a year ago and this is when we met Kate. Kate was so helpful in the design of our kitchen and all the way through the process. We would highly recommend her if you’re thinking of having a new kitchen.
Thanks Kate.
2026年10月7日
自発的なレビュー
Wickes - Peterborough からの回答
We are so pleased to hear about your fantastic experience creating your new kitchen. It is wonderful to know that you received such exceptional support and helpful guidance from Kate throughout the entire process, from the initial design to completion. Thank you so much for sharing your kind feedback and recommendation. -AK
We had a great experience at this store…
We had a great experience at this store on Sunday, both Dan and Josh showed pure professionalism and had extensive knowledge of what I needed. They were honest and super helpful, ensuring I left with exactly what I needed! So friendly and approachable will definitely be returning for supplies!
Thanks again both!
2026年10月4日
自発的なレビュー
Wickes - Peterborough からの回答
We are so pleased to hear that you had such a fantastic visit on Sunday! It is wonderful to know that the team provided such knowledgeable, honest, and friendly guidance to ensure you found exactly what you were looking for. We truly appreciate your kind feedback and look forward to welcoming you back for your future supplies. -JG
Abdur was very helpful during my visit
Abdur was very helpful during my visit, was looking around for some soil, he took me around and helped me lift the heavy bags, he also loaded them in my car. Excellent service . Thank you
2026年10月3日
自発的なレビュー
Wickes - Peterborough からの回答
We are so pleased to hear about your wonderful experience. It is fantastic to know that Abdur provided excellent service by guiding you to the right products and helping with the heavy lifting all the way to your vehicle. Thank you so much for taking the time to share your kind feedback with us. -AK
Genuine, honest and friendly staff members
Walking in to the store it was clean, tidy, bright and clear of clutter. There was staff members on hand to answer any questions that us as amateur decorators had. One staff member who stuck out particularly was Colin. His knowledge of tiles was phenomenal and was just a genuinely nice, friendly guy. Steve also stuck out as a knowledgeable friendly guy. They are both genuine and demonstrate all of wickes values and are both a real credit to wickes as a company. Thank you both for your help!
2026年10月2日
自発的なレビュー
Wickes - Peterborough からの回答
We are delighted to hear about your great experience visiting our store. It is wonderful that Colin and Steve were on hand to assist you with your decorating questions and that their tile knowledge and friendly service made such a positive impression. Thank you so much for taking the time to share your kind feedback with us! -AK
Dealt with Steve at the Peterborough…
Dealt with Steve at the Peterborough store, extremely helpful and polite
2026年9月26日
自発的なレビュー
Wickes - Peterborough からの回答
Hello Mark, we are so pleased to hear that Steve at the Peterborough store was extremely helpful and polite. We truly appreciate your kind words. -JG
Lovely lads
Lovely lads. Really helpful. Joshua is a right flirt (joke) Helped with bag to the car. Thanks lads
2026年9月26日
自発的なレビュー
Wickes - Peterborough からの回答
Hello, Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our colleagues were helpful and assisted you with your bag to the car. We appreciate your kind feedback! -JG
Pav is a true asset to Peterborough…
Pav is a true asset to Peterborough store he was incredibly helpful and knowledgable, attentive, personable and respectful - he recognised me from a previous visit and greeted me back to the store warmly he then personally assisted me with my puchase
2026年9月25日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Wendy, We're delighted to hear about your experience at the Peterborough store! It's wonderful that Pav was incredibly helpful, knowledgeable, and attentive, and that they personally assisted you with your purchase. We truly appreciate your kind feedback. -Ellysse
Sally and Sarah at the Peterborough…
Sally and Sarah at the Peterborough store gave great customer service today we were buying a new kitchen and had a lot of questions and between the two of them and there knowledge we came home today with a new kitchen 😀 fantastic service will be going back again
2026年9月22日
自発的なレビュー
Wickes - Peterborough からの回答
Hello Jennifer, we're so pleased to hear about your fantastic experience! It's wonderful that Sally and Sarah at the Peterborough store provided such great customer service and helped you with all your questions. We are delighted you came home with a new kitchen and will be returning again. -JG
Dan at the Peterborough store was…
Dan at the Peterborough store was amazing. I am a wheelchair user but nothing was too much trouble for Dan. He help me select the wood I needed, put my payment through the til and put it in my car. Top guy
2026年9月18日
自発的なレビュー
Wickes - Peterborough からの回答
We're so pleased to hear about your positive experience at our store! It's wonderful to know that Dan went above and beyond to assist you. We appreciate your kind words. -AK
Thank you very much to Colin 🌟🌟🌟🌟🌟
Thank you very much to Colin for the help!!
People like him it will make difference on earth in a good way, obviously thank you guys
2026年9月16日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Floricel, We're so pleased to hear that you had such a positive experience and that Colin made a difference. Thank you for your kind words! - Sean
New Kitchen
From the start with the designing by Catherine to the finish of the installation of our new kitchen including the new ceiling, flooring by Sam. The whole experience was painless, with no issues and no holdups.
2026年8月24日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Paul, we're so pleased to hear that your kitchen installation, from design to the new ceiling and flooring, was a painless experience with no issues or holdups. Thank you for your kind feedback. -LG
Amazing team
Amazing team. Colin was so helpful at finding products and staff even helped to assist my disabled daughter. Highly recommend
2026年9月9日
自発的なレビュー
Wickes - Peterborough からの回答
We're so pleased to hear about your amazing experience and that Colin was so helpful in finding products. It's wonderful to know our staff assisted your daughter. -AK
Excellent service by Josh today to be…
Excellent service by Josh today to be honest the entire Peterborough Wickes absolutely amazing. They are so helpful and always there to look after you. 5 starts
2026年9月8日
自発的なレビュー
Wickes - Peterborough からの回答
Hi Mr Khan, We are so happy to hear about your positive experience with our team. We truly appreciate your kind words and five-star rating! - Sean
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