Wickes - Plymouth レビュー 

106
TrustScore 5段階評価の4.5

4.4

14 Marsh Mills Park, Plymouth Devon, PL6 8LX, GB


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5つ星のうち5の評価

Bought kitchen at Wickes, Longbridge Road Marsh Mills, Plymouth. Now fitted, the kitchen looks great and seems a good quality product. Much appreciated assistance and patience from Beth Pender after... もっと見る

企業が回答しました

5つ星のうち5の評価

Had a design appointment with Jack to improve our uniquely thin kitchen space. The new layout truly makes the most of the space, we were truly impressed with the storage solutions we now have.... もっと見る

企業が回答しました

5つ星のうち1の評価

Disgusting customer service! Waited over 8 hours for a delivery which was promised within a four hour window!! I had to chase it myself the entire day. So Disrespectful of peoples time I shal... もっと見る

企業が回答しました

5つ星のうち5の評価

Just at the start of a new bathroom project with Wickes. So far have only dealt with Beth Pender, the Design Consultant at Plymouth. She has been excellent; very punctual arrival for measuring up and... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. バスルーム用品店
  3. キッチン用品店
  4. 太陽エネルギー会社

Wickes - Plymouth について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • 14 Marsh Mills Park, Plymouth, Devon, PL6 8LX, 英国

  • +441752671738

4.4

優良

TrustScore 5段階評価の4.5

106件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(106)

過去12か月のレビュー数: 14,050

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service

Following our home visit by Denise we went into Wickes Plymouth to discuss and view our kitchen design. Denise was able to make the small changes to our design. Denise was able to show us the appliances, doors, worktop and handles. We were happy with the design and the appliances and the price, we placed the order.
We would definitely return for further projects.

2025年1月4日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Nicola, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

I've used wikes for 3 of my kitchen re…

I've used wikes for 3 of my kitchen re fits, I've dealt with denise who from start to finish has made it a very smooth process.
Only once, was a part missing, once I reported it to denise, it arrived the next day.
They can't be beaten on price and very quick delivery.

2025年1月9日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Excellent

We were thinking of a new bathroom, went few places in Plymouth but not fully satisfied with the design or price. Finally came to see Denise at Plymouth wicks store, it was brilliant. She made something impossible to possible. Her design skill is beyond comparison, she even pushed her designing boundaries further a mile to accommodate our special demands. As a result my wife is happy, lastly we got what we were looking for.
Thank you so much
We are now waiting for our installation to begin.

2025年1月9日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

5つ星のうち4の評価

Helpful and knowledgeable on the subject kitchen plan

Helpful and knowledgeable on the subject

2025年1月13日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Shaun, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Denise Bettey Wickes Plymouth…

Denise Bettey couldn't have been more helpful guiding us to the ideal product for us. My only complaint would be the cost of fitting which we decided to sort for ourselves

2025年1月9日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Margaret, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Bathroom design and supply

We are in the process of renovating our bathrooms at home and we booked a design consultation with Denise in the Plymouth Branch.

The design service provided was really useful and Denise’s knowledge and expertise for all the products that we discussed was fantastic.

We have now placed our order for materials through Wickes and were again very pleased with how well this was managed by Denise. Thank you.

2025年1月24日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Jonathan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Excellent

I was rather nervous about buying a kitchen and the upheaval which may ensue. Denise at the Plymouth branch was fantastic. She came to the house explained everything was sympathetic to my needs and came up with a great design. The installers were nothing but brilliant and could not fault any of the workmen. Thank you to all involved.

2024年12月2日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

We went to wickes for a kitchen met…

We went to wickes for a kitchen met Denise who was great helpfull made our experience very comfortable and easy nothing was to much trouble for her came out measured up our room very professional would definitely recommend her and wickes kitchens ours is all done now very happy with our whole experience the plymouth store was brilliant

2024年12月2日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Denise was a great help and made you feel very comfortable, we appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Denise Bettey was absolutely fantastic

Denise Bettey was absolutely fantastic, gave us incredible advice on the design of our bathroom. She was easy to contact and made our experience incredibly enjoyable.

2025年1月24日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Alexander, thanks for taking the time to share this feedback, we are pleased to hear that Denise was fantastic and gave you incredible advise, we appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Fantastic Design Service and Kitchen…

Fantastic Design Service and Kitchen installation. We met with Denise Bettey at the Plymouth Branch of Wickes. What a refreshing experience!

She was friendly, understood the project scope and, she went on to completely transform our kitchen!

Our installation went smoothly and I can recommend sitting down and having a conversation...we thought we could DIY the project but having seen the imagination and space-saving solutions Denise suggested, it was a no-brainer to work with her as a design consultant.

Great experience all round - very happy customers.

2025年1月6日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Raee, thanks for taking the time to share this feedback, we are pleased to hear that Denise understood your project needs and provided good ideas for saving space. We appreciate you taking the time to let us know. RD

5つ星のうち5の評価

I previously purchased a kitchen from…

I previously purchased a kitchen from Wickes in Plymouth. I’ve now returned for the bathroom planning service as this room desperately needs the attention. Can’t believe I waited so long to get it moving. The service from everyone at the store is always second to none.

2025年1月14日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

My go to store for DIY

My go to store for DIY, always has what I need, friendly staff. Good Displays on Kitchens and Bathrooms.

2025年1月10日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Had a great visit to Wickes in Plymouth…

Had a great visit to Wickes in Plymouth last week. The members of staff I spoke to were great and really helpful. Will definitely be back for my next project.

2025年1月9日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Jane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Great Plymouth Store

Great store, always clean and tidy and availability always good. Staff friendly and always willing to help!

2025年1月12日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Geoff, thanks for taking the time to share this feedback, we are pleased to hear that the staff are always friendly and willing to help. We appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Great experience with amazing guidance and professionalism

Designing, working out needs, matching expectations with what will work have been amazingly easy with the help of Mark at Wickes Plymouth. This is a big spend and being guided through the process was more of a help than we could have hoped for. Just why wouldn't you use this service, that is offered free, before parting with your savings. We now cannot wait for the new kitchen to be in place.

2025年1月11日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Michael, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark in our store and that they provided you with useful advice. -AH

5つ星のうち1の評価

Very disappointed with wickes’s after…

Very disappointed with wickes’s after care customer service. We had our bathroom done few months ago. Reported an issue, even after two months, it’s not been resolved. Whenever I call the Customer service, no one answers. Very sad that these companies changes a lot but not provide the right support when we have issues. Order Number 071282-8292-V

2024年11月26日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Deepa,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the issues with your bathroom. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

5つ星のうち2の評価

Beware of any Wickes Sales.

Today I needed to buy a 2.5 litre can of Dulux paint. A few weeks ago during the Wickes sale these were £22 each or two for £36. Today, with the sale finished these cans are now only £15 each, so two will still be £6.00 cheaper than when they were in the sale. An absolute disgraceful con to all their customers, me included! My only reason for warning people on here is simply because I thought the till person was quite uncaring when i mentioned it when paying for my one can today, in fact it was pointed out to me how they sold a load during the sale, therefore it seems they are happy to have ripped people during the sale when the paint was more expensive than normal. I made my point but she simply said, "we dont have any control over the prices but we sold loads in the sale".
It seems like the sale was clearly just a gimmick of words to charge more than normal. I would certainly like an explanation form Wickes management on this.
Perhaps a little training on how NOT to wind up customers who bring this to attention by simply answering with how much they sold during the hike in price.

2024年11月4日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hey Tom, thanks for your valuable feedback, and I'm deeply sorry to learn of your paint purchase issues. If you can please reply back to the private message I've sent you on trustpilot we can then look into this for you. - Dylan

5つ星のうち5の評価

Great online ordering experience

Ordered some wood sheets from the Plymouth store to be delivered to my home. Delivery was free and very speedy - ordered on a Sunday, delivered on Tuesday. One panel had a slight chip in, so I messaged customer service - within an hour I had had two emails from customer service, and a call from staff at our local store - arranging delivery of a new panel on the Friday and collection of the faulty one. All too often customers slam brands when items are damaged in transit, but it’s how they resolve the matter that counts. Damages are inevitable, but quick and satisfactory customer service isn’t always guaranteed these days, so it was very refreshing to have a positive experience. I will be ordering more in the future!

2024年10月15日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi There, thanks for taking the time to share this feedback, we are sorry to hear that one panel arrived damaged, we are glad to hear that this matter was resolved quickly for you, we appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Love my kitchen

Great service from start to finish. Denise Bettey design the kitchen she was great full of tips and advice so helpful that's why we went with Wickes,
It all went well delivery was booked and come on time
the fitter Mike was Excellent talked me though what was going on each day he worked long days also very professional. Very happy with my kitchen Thank you

2024年10月1日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Heather, thanks for taking the time to share this feedback, we are pleased to hear that both Denise and Mike done an excellent job from start to finish with your new kitchen, we appreciate you taking the time to let us know. RD

5つ星のうち1の評価

Order no

Order no. 670248371
12 hour delivery window ( unreasonable)
12 hour waiting around
NO DELIVERY!

2024年9月27日
自発的なレビュー
Wickes - Plymouth ロゴ

Wickes - Plymouth からの回答

Hi Mark, we are sorry to hear about your delivery issues, we can see this has been resolved and refunded, but I have still sent you a private message through trust pilot to see if we can do anything else to help you. - Sean

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