Wickes - Shipley レビュー 

88
•
TrustScore 5段階評価の4.5

4.4

Otley Road, Unit 4, Lower Holme Mill, Baildon West Yorkshire, BD17 7EY, GB

•

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5つ星のうち5の評価

Tracy was incredibly kind and helpful. Going above and beyond to help me sort out a returned item. Such a pleasant experience and everything was very much appreciated!

企業が回答しました

5つ星のうち5の評価

Extremely helpful young man called Sam directed me to the product I was looking for on getting there the item was bigger than I expected without hesitation he offered to assist me, came to the till wh... もっと見る

企業が回答しました

5つ星のうち2の評価

Abby arrived late and didn’t apologise. She quickly got down to business but was a little off hand and not prepared to listen carefully to my priorities regarding the bathroom design. She understood w... もっと見る

企業が回答しました

5つ星のうち5の評価

I have recently placed quite a few orders for delivery as I am renovating my house. The delivery service offered by wickes is outstanding I have had a driver named Faz who has delivered all my orders.... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Shipley について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Otley Road, Unit 4, Lower Holme Mill, Baildon, West Yorkshire, BD17 7EY, 英国

  • +441274809351

4.4

優良

TrustScore 5段階評価の4.5

88件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(88)

過去12か月のレビュー数: 14,656件

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5つ星のうち5の評価

Tracy was incredibly kind and helpful

Tracy was incredibly kind and helpful. Going above and beyond to help me sort out a returned item. Such a pleasant experience and everything was very much appreciated!

2026年10月16日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are so pleased to hear that you had such a wonderful experience with our team. It is fantastic to know that you received such thoughtful and generous assistance with your return, making the whole process smooth and pleasant. Thank you very much for taking the time to share your kind feedback with us. -JG

5つ星のうち1の評価

had a kitchen fitted by wickes and its…

had a kitchen fitted by wickes and its poor workmanship from start to finish the work is sub contracted out to cowboys and customer service is very very poor to non exsistant i still have a hippo bag outside my house and cant get them to remove it everything they have done is poor and the kitchen the quality of the units that they fitted is of poor quality it was chipped before they finished installing it they also fitted a hive thermostat and i have no central heating now cant get them to put anything right over £13.000 i have paid i feel ripped off by wickes people dont use wickes as they will rip you off COWBOY COMPANY STAY AWAY FROM THESE COWBOYS DONT GET RIPPED OFF LIKE ME

2026年6月29日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are very sorry to hear about the poor experience you have had with your kitchen installation. We also apologise for the lack of customer support and the delay in removing the waste bag from your property. This is certainly not the level of service we strive to deliver. We have sent a request for further information, so we can look into this matter fully and help get these issues looked into for you. -AK

5つ星のうち5の評価

Ordered online

Ordered online, and the Shipley branch arranged delivery from city sprint a guy called Fraz. Amazing service from both wickes and city sprint

2026年9月29日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi Jason,

Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with both our online ordering service and the delivery. We appreciate you sharing your kind words. -Ellysse

5つ星のうち5の評価

Extremely helpful young man called Sam…

Extremely helpful young man called Sam directed me to the product I was looking for on getting there the item was bigger than I expected without hesitation he offered to assist me, came to the till whilst I paid and brought the item out to my car and lifted it in, he even took the trolly back for me! He was very polite, customer focused young man. Thank you

2026年9月24日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are so pleased to hear about your positive experience! It's wonderful that Sam was so helpful, directing you to the product and assisting you with your purchase, even taking the trolley back. We truly appreciate your kind feedback. -AK

5つ星のうち5の評価

Delivery from wickes, shipley

Delivery from wickes, shipley.
Products from wickes are generally in line with other diy shops, however the delivery driver Faz, from the shipley store is extremely friendly and conscientious, and goes above and beyond to ensure customer satisfaction.
I have had a few deliveries from Faz and cannot fault his service.
Thank you Faz.

2026年9月17日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi Lorraine, We're so pleased to hear about your fantastic experience! It's wonderful that our staff member was accommodating and helped you straight away with your paint mixing. We truly appreciate your kind feedback. - FC

5つ星のうち5の評価

I have recently placed quite a few…

I have recently placed quite a few orders for delivery as I am renovating my house. The delivery service offered by wickes is outstanding I have had a driver named Faz who has delivered all my orders. His service has been great and has been super helpful and has made this experience incredibly easy.

2026年9月17日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are so pleased to hear about your positive experience with our delivery service! It's wonderful that Faz provided such great and helpful service, making your renovation experience incredibly easy. We truly appreciate your kind feedback. -AK

5つ星のうち5の評価

Amazing experience today and brilliant…

Amazing experience today and brilliant effort given by the team at Wickes today. Particularly, a extremely knowledgeable and helpful staff member called Jack who helped me with the experience and order! Thank You Jack!

2026年9月15日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi Kasim, We're so pleased to hear about your fantastic experience! It's wonderful that Jack was so knowledgeable and helpful, making your experience and order easy. We truly appreciate your kind feedback. - FC

5つ星のうち5の評価

Just had my 7th delivery from Wickes…

Just had my 7th delivery from Wickes Shipley branch for my garden project this year and wanted to say what a great pleasure it is dealing with this store, as well as the fantastic value i get from them i want to say a big thank you to Faz the delivery driver who has been so helpful when delivering lots of items and always goes out of his way to leave the goods where ever i want them, Wickes really does need to look after brilliant staff like Faz.

2026年9月1日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are absolutely thrilled to hear about your fantastic experience! It's wonderful that you've found great value and that our team has been so helpful with your garden project. We truly appreciate your kind words about Faz and their excellent service. -AK

5つ星のうち5の評価

Harris was so helpful to us

Harris was so helpful to us. We came in and realised a lot of the stuff wouldn’t fit in our car. He helped us with doing an online order in store and completely took away the stress for us! He was a very friendly face and more than helpful to us. Thankyou Harris. Your a credit to Wickes.

2026年7月21日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi, Bailey Marie. Thank you for taking the time to share your review with us. We're delighted to see that Harris was really friendly and helpful in store, making for a great shopping experience. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Joshua, Wickes, Shipley

We recently had a home visit by Joshua from Shipley Wickes, followed up by a design consultation in store.
Joshua has been absolutely fantastic. He is really knowledgable and took the time to patiently explain everything to us. I could not recommend him more. He is a real asset to the company.

2026年7月4日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hey there, thank you for your five-star review, and I'm glad you enjoyed the design service from Joshua in our Shipley store. It makes us proud you would recommend us him and enjoy your new space! - Dylan

5つ星のうち5の評価

Exceptional customer service from Rachel

A big thanks to Rachel for kindly loading several bags of sand into my car during two visits to Wickes in Shipley. Due unable to lift heavy weights post surgery I’m indebted to Rachel for providing such generous assistance.

2026年7月9日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Thank you for sharing your positive experience with us. We're so pleased to hear that Rachel was able to provide such helpful assistance with loading your sand. We appreciate your kind feedback. -AK

5つ星のうち5の評価

Shipley store visit

Visited the shipley store this morning and was served by the amazing Tracy. She was polite, helpful, friendly and very knowledgeable. In world of poor service and half effort, Tracy was a ray of sunshine. Will happily visit this store again anytime. Plenty of choice and availability.

2026年6月27日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi, Mark. Thank you for taking the time to share you review with us. We're really pleased to see that, Tracy, was polite, helpful, friendly and knowledgeable during your visit, providing a great shopping experience. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Great customer service from Gordon

Great customer service from Gordon, gave out some brilliant recommendations with nothing but fantastic support from him throughout the process. Could not recommend more

2026年6月14日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are so pleased to hear you received such great customer service and fantastic support from Gordon throughout your process. We truly appreciate your kind words. -AK

5つ星のうち5の評価

We went to wickes in Shipley to look at…

We went to wickes in Shipley to look at getting a new kitchen. We met one of their planners who then came to our house to do a survey. He came up with some excellent suggestions. We then met him a couple of days later in store to see his plans. We were very impressed with his plan and the appliances included. It was a good price so we decided to go with it. Many Thanks to Gordon Kelly you did a great job for us and we look forward to the completed job.

2026年6月5日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hey Stephen, we are so pleased to hear about your positive experience with Gordon in our Shipley store. I'm glad that you were impressed with the design and enjoy your new space! - Dylan

5つ星のうち5の評価

Excellent timber. Excellent service.

I work a lot in landscaping and joinery and find Wickes offer some of the best treated timber around. Many are c24 and treated to UC3 level. They are usually always treated deeply, greater than a typical UC3 would show. UC4 would be even but almost no one stocks that disappointingly.

Today I was helped at the checkout by Harris (Shipley store) who was spot on. Professional, courteous, efficient and helpful. I was able to set up a trade account without any fuss and look forward to returning the store many more times.

2026年6月2日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi Nick, we are so pleased to hear about your positive experience with our treated timber and the excellent service you received from Harris. We appreciate your kind words and look forward to your continued visits. -LR

5つ星のうち5の評価

The young lady [Jenna] from the Shipley…

The young lady [Jenna] from the Shipley branch was very helpful and handled my order very well. Thank you

2026年5月26日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are so glad to hear that Jenna at the Shipley branch provided excellent service. Thank you! - AB

5つ星のうち5の評価

Bought a kitchen

Bought a kitchen, spent a lot!!! Dealt with Gordon at the shipley branch who made all my nigldy picky wishes come true. A true gentleman and nothing was to much.
Even when I made an error with the measurements he sorted me out again so smooth and professional.

2026年5月24日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We're so happy to hear that your kitchen purchase was a great experience! It's wonderful that Gordon could make your wishes come true and handle everything so smoothly. We appreciate your kind feedback. -AB

5つ星のうち5の評価

This experience was a little while ago

This experience was a little while ago. I had previously wanted to get a Trade Pro account but struggled online. However on a visit to the Shipley Wickes branch a helpful young man, Amar, came over to assist with paint selection, but happily he sorted a Trade Pro membership out for me super-quick. Now I happily use the app. Thank you Amar!

2025年5月31日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

Hi Susan, we are so glad to hear that Amar was able to assist you with your Trade Pro account and paint selection. We appreciate you sharing your positive experience with us. Thank you for your kind words! -LR

5つ星のうち1の評価

We had an appointment on Tuesday At 1PM…

We had an appointment on Tuesday At 1PM the day after we made the appointment I noticed they had put the wrong door number in so I phoned them to tell them correct door number I was told it would be changed.
Buy a member of staff from the kitchen team it wasn’t changed and the designer went to the wrong door we waited until 2.15 pm I phoned up to be told she had been I said no one had been that’s when I found out the door number had never been changed so the person I spoke to lied.

Not impressed

2026年5月19日
自発的なレビュー
Wickes - Shipley ロゴ

Wickes - Shipley からの回答

We are very sorry to hear about the issues with your appointment and the incorrect door number, Paul. We understand your frustration and appreciate you bringing this to our attention. We are looking into this matter to prevent similar occurrences. - AB

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