Wickes - Tunbridge Wells レビュー 

62
TrustScore 5段階評価の4

4.1

Longfield Road, Unit 1, Longfield Trade Park, Tunbridge Wells Kent, TN2 3UG, GB


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5つ星のうち1の評価

I would like to know why this company advertise Billie as a payment option. I've been using it for a while and it's great as I'm trade and we use Wickes a lot . So why does Billie now only allo... もっと見る

企業が回答しました

5つ星のうち5の評価

I went for a kitchen and bathroom planning meeting. I was made to feel very welcome, offered tea or coffee. The whole process of choosing the units and appliances was carefully explained. Exa... もっと見る

企業が回答しました

5つ星のうち5の評価

Faultless! Now I was one of those customers who had visited ALL the kitchen showrooms in our town.id decided that I was going to shop around so wanted units only. I’d nitpicked at tiny details and ev... もっと見る

企業が回答しました

5つ星のうち5の評価

Duty Manager Steve provided top notch service yesterday when I visited Wickes Tunbridge Wells. I'd recently bought a Bosch mower which had annoyingly stopped working. With plenty of empathy (and no... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. バスルーム用品店
  3. キッチン用品店
  4. 太陽エネルギー会社

Wickes - Tunbridge Wells について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Longfield Road, Unit 1, Longfield Trade Park, Tunbridge Wells, Kent, TN2 3UG, 英国

  • +441892321400

4.1

ほぼ満足

TrustScore 5段階評価の4

62件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(62)

過去12か月のレビュー数: 14,425

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Super helpful and friendly staff

Super helpful and friendly staff. Especially a young lady named Tasha.
She was very pleasant, happy to help, and helped me find what I was looking for in a flash.

2025年1月15日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi George, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tasha in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Friendly helpful service

I went to buy some paint samples and was assisted by Gracie. Knowledgable and helpful, she got the the paint mixed that I wanted and seemed interested in the project I am doing. Really good customer service.

2025年1月25日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Ema, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gracie in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Great customer Service

I couldn't find the trims, a helpful store member called Tasha spotted I was struggling and walked me to them! Thank you.

2025年1月22日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Claire, thanks for taking the time to share this feedback, we are pleased to hear that Tasha was able to take you to what you needed, we appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Everybody is always so helpful in the…

Everybody is always so helpful in the Tunbridge Wells Store, and staff know where everything is. The store is clearly set out. Always service with a smile on the checkouts, today from Tasha :-)

2025年1月22日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hey Jan, thanks for your wonderful feedback and I'm glad you enjoyed the service in our Tunbridge Wells store! - Dylan

5つ星のうち5の評価

Tasha was extremely helpful answering…

Tasha was extremely helpful answering my questions and pointing me in the right direction

2025年1月22日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Kieran, thank you for taking the time to leave your review. We're so glad to hear that Tasha was able to assist you. We appreciate you taking the time to share your positive experience. - FB

5つ星のうち5の評価

Always a good experience with this…

Always a good experience with this store, Tasha was very polite and helpful.

2025年1月22日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Declan, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

I go to wickes daily and the girls are…

I go to wickes daily and the girls are very helpful very professional and polite Tasha,Chelsea ,Lacey,and Lucy give 100% great workers.

2025年1月15日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Steven, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tasha, Chelsea, Lacey and Lucy in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Homemade plumbing novice

I am doing some plumbing at home in my garage and wasn’t too sure what fittings to use and Tasha very kindly showed me speedfit fittings and explained why they might be best for me, would highly for anyone looking at doing some plumbing for themselves

2025年1月13日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Sean,

We're so pleased to hear about your positive experience! It's wonderful to know that Tasha was able to assist you with your plumbing project and explain the benefits of speedfit fittings. We truly appreciate you taking the time to share your feedback, and we're thrilled that we could help make your home improvement project a success. We strive to provide our customers with knowledgeable and friendly service, and it sounds like Tasha went above and beyond to ensure you had the information you needed. We'll be sure to pass along your kind words. Thank you again for your review. - SF

5つ星のうち5の評価

I go into wickes for most of my work materials

I go into wickes for most of my materials for work and I always find that Chelsea & Tasha are always happy to help, always have a smile on their face and always make me feel welcome. They are both a credit to the company

2025年1月14日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Andy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

I’m in Wickes Tunbridge wells nearly…

I’m in Wickes Tunbridge wells nearly every day. Chelsea, Lacey and Tasha always make me smile and make my day! Cheers girls for the friendly face at the till.

2025年1月14日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Joe, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Great costumer service and fair prices

Great costumer service from Tasha in Tunbridge Wells branch and fair prices

2025年1月13日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

5つ星のうち5の評価

Liam and tasha it the Tunbridge store…

Liam and tasha it the Tunbridge store really went out of there way to help me out getting stock out of the rack while I waited

2025年1月13日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Aaron, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Lily was very friendly and helpful

Lily was very friendly and helpful, thank you.

2025年1月12日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hey Chris, thanks for your five-star feedback, and I'm glad Lily was able to help you out in our Tunbridge Wells store! - Dylan

5つ星のうち1の評価

Awful emulsion and wood paint

This paint is truly terrible. Both emulsion and interior wood. Even if you stir it well for several minutes the coverage is so patchy you have to apply twice as many coats as eg dulux and still looks terrible. Wasted so much time i cant understand how they can sell this stuff

2024年11月26日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Mark,
Thank you for taking the time to leave your review. We are sorry to hear about the issues you have experienced regarding the quality of our paint. We appreciate your feedback and will be sure to pass this information along so that we can improve our service in the future. - FB

5つ星のうち5の評価

Great customer service!

Steve, Lacey & Chelsea are such a credit to your business. They really look after their customers. I had a problem unresolved from another member of staff but they reassured me and got back to me as soon as they could.
I understand there are a lot of things to consider in the running of your business but I’m sure you will agree that customer service is one of the most important. Great customer service will almost always lead to more business in the future. The 3 members of your team I mentioned are testament to that and I sincerely hope they are looked after.
Well done Wickes for having the right people in the right place on this occasion.

2024年11月4日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Dane, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Steve, Lacey & Chelsea and how pleased you are with the service they all provided. We do greatly appreciate this feedback and hope to welcome you back into our store. - FB

5つ星のうち5の評価

Lovely Ladies at Wickes Tunbridge Wells…

I went to Wickes Tunbridge Wells (Longfield Road) this morning. Only my second visit as there is one a little closer. I was researching paint colours last week. Wanted to use Crown paint and needed a colour chart. None on display, but as I was leaving I was called back. One of the ladies had gone to the trouble of searching and found some. I was quite grateful. Went again today to buy. Needed some info on what grades available in the colour chosen, other paint and size of "tins". Young lady on the till called another and she explained the coding systems, checked availability of different grades and helped with selection. I also had a colour mixed. This young woman loaded my trolley, opened a till for me to pay and offered to load my car, which I accepted. I am disabled but not obviously so. I was very impressed by all three members of staff and would like to say thank you for your help. It was not a one off as they were very helpful and courteous for both visits. I'll certainly be back.

2024年11月4日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Janice, thanks for taking the time to share this feedback, we are pleased to hear that the team were able to help find what you needed and offered to help load the car, we appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Very good service from Tasha and her…

Very good service from Tasha and her colleagues

2024年10月31日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi Mark,
Thank you for leaving a lovely review. We are happy to hear that Tasha and her colleagues were able to deliver amazing customer service! - Sean

5つ星のうち5の評価

Great store to deal with

As ever this store is one of the best, they are generally very competitive and staff are very approachable. Tonight I found what I wanted but was unfortunately damaged, spoke to Tasha who spoke to manager who gave Green light to discount the item. Win Win they moved damaged stock I bagged myself a deal.
Other items I purchased were competitive with other DIY store but the benefit of the 10% discount card always makes the trip here worthwhile.

2024年10月21日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi, Mark. Thank you for taking the time to share your review with us. I'm really pleased to see that you are happy with the customer service you received in store, Thank you again for your kind feedback. - Scott H

5つ星のうち1の評価

Terrible design and install

Wickes did a bathroom (simple in our view) for us a year ago in May. To date we are still dealing with issues of poor design and very poor installation. I have spent the past year dealing with these problems. Whilst Wickes Customer Service acknowledges there are errors both with the design and install, it has been left to me to rectify and to find my own tradesmen to make repairs, with a promise from Wickes that they will reimburse. I am not sure I believe this and it is a headache to find people to help repair all of the problems (some cannot be repaired without ripping out the whole bathroom).

I’m sorry to say but I absolutely do not recommend and I would avoid.

2024年10月10日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

5つ星のうち5の評価

Very good service and staff special…

Very good service and staff special Tasha
Thanks

2024年9月16日
自発的なレビュー
Wickes - Tunbridge Wells ロゴ

Wickes - Tunbridge Wells からの回答

Hey Wisam, thanks for your five-star review, and I'm delighted you enjoyed the service from Tasha in our Tunbridge Wells store! - Dylan

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