Woodfell レビュー 

Woodfell からの回答

2025年12月23日

Thank you for sharing your feedback. We’re pleased to hear that you’ve found our team responsive and repairs handled in a timely manner. It’s great to know that your experience has met expectations, and we’re glad to hear you’re planning to continue your tenancy with us.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Matthew,

Thank you for taking the time to share your feedback. We’re delighted to hear that Sarah and the wider team have looked after you so well since you moved in, and that any issues have been handled in a friendly and efficient manner. We’ll be sure to pass on your kind words to Sarah.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Rakesh,

We’re pleased to hear that you’ve enjoyed your tenancy at Apex House and that our prompt responses and friendly approach have helped build a positive relationship. Thank you for your recommendation, and we’re glad to have you as a tenant.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Aaliya,

We’re glad to hear that your experience with Woodfell has been smooth and positive so far. Thank you for sharing your feedback and we look forward to continuing to support you during your time with us.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Shaireen,

We’re pleased to hear that you’ve had a positive experience with our team and found them cooperative and supportive. Thank you for sharing your feedback.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Confidence,

We’re pleased to hear that issues have been handled promptly and to your satisfaction. Thank you for sharing your positive experience.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear John,

It’s great to hear that you’ve been with us for several years and that you’ve enjoyed both the accommodation and the support from our team. We appreciate you sharing your experience and are pleased to continue having you as a wonderful tenant.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Marclea,

We’re pleased to hear that you’ve had a positive experience with our communication. Keeping residents informed and responding clearly is important to us, and we’re glad this has been reflected in your experience. Thank you for sharing your feedback.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Abrar,

We’re pleased to hear that you’ve had a positive experience with Woodfell and that maintenance has been handled efficiently and promptly. Thank you for sharing your feedback, and we’re glad your experience with us has been a good one overall.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Adnan,

It’s great to hear that you’ve had such a positive experience renting with us and that our team’s approach and responsiveness have made a difference. We’re pleased to hear that any issues have been addressed promptly, and we appreciate your kind review.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear KB,

We really appreciate you sharing such detailed feedback and your continued trust in Woodfell over the past few years. It’s great to know that our team has been supportive, approachable, and professional, and that communication and maintenance arrangements have worked smoothly for you. Your kind comments about Ben are very much appreciated and will be passed on.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear E. Young,

It’s great to hear that your experience with Woodfell has been such a positive one. We’re pleased to know that our team has been attentive and helpful whenever needed, and we appreciate your review.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Charlie,

It’s great to hear about your experience at Springfield Place and the support you received during your time there. We’re pleased to know that the ongoing improvements to the communal areas made a difference, and that any tenancy or maintenance matters were handled smoothly. Your kind words about Bella are much appreciated and will be passed on, and we’re glad we could also assist with your move to a new home.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年8月6日

We’re sorry to read this review, as it does not reflect the facts of the situation or the way we conduct business.

This individual applied to rent a property, and their offer was accepted promptly following successful referencing. As is standard, we issued our Assured Shorthold Tenancy (AST) agreement for a 12-month term. Our tenancy agreements are drafted and regularly updated by specialist solicitors to ensure full compliance with current rental legislation in England and Wales.

After receiving the AST, the individual raised concerns that certain clauses differed from the agreement in their current accommodation—such as ours being a fixed-term tenancy rather than a periodic one. We clearly explained that tenancy agreements can differ from one company to another, and that our terms reflect both legal standards and property-specific requirements.

Over the next few days, the applicant raised further questions regarding clauses that are commonly found in professionally managed tenancy agreements. We provided clear explanations each time. Ultimately, the applicant chose not to proceed, stating in writing:

“There are a number of restrictive clauses which may affect us later on, and unfortunately, the contract does not allow us for adjustments or amendments. As such, I believe it would not be suitable for us to continue at this stage. I wanted to inform you as early as possible to avoid any unnecessary inconvenience on your side.”

As outlined in our published terms—available on our application form and included in our initial offer email—if an applicant withdraws after placing a holding deposit, that deposit is non-refundable. This is in line with standard industry practice and government guidance, as the property is reserved and removed from the market during this time.

We strongly reject the unfounded claims made in this review. We strive to operate transparently, professionally, and in full compliance with the law, and we regret that the applicant feels otherwise.

Woodfell からの回答

2025年12月23日

Dear Farhan,

It’s great to hear that you’ve found the team helpful and supportive. Your kind words about Bella and her team are much appreciated and will be shared with them. Thank you for taking the time to leave your feedback.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Iryna,

Thank you for sharing such a personal and meaningful experience with us. We’re truly grateful for your kind words and for the trust you placed in Woodfell during such an important time in your life. It’s reassuring to know that our team was able to support you from the very beginning and help make the process of finding a home feel welcoming and straightforward.

We’re pleased that Apex House became a place of comfort for you and that the improvements to the building and surroundings have made a positive difference. Knowing that our team’s approach and responsiveness have helped you feel settled means a great deal to us. Thank you again for your thoughtful message and warm wishes.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Mr D.,

We’re grateful for your kind comments and for recognising the level of service and professionalism our team aims to deliver. It’s pleasing to know that both the management and the quality of our buildings have stood out, and we appreciate your kind review.

Best wishes,
The Management Team | Woodfell

Woodfell からの回答

2025年12月23日

Dear Trevor,

It’s great to know that you’re heading into your fourth year in the property and that your experience with our management has continued to be a positive one. We’re pleased to hear that repairs and communication have been handled promptly and clearly, and that you’ve felt well supported throughout. Thank you for your kind words, and we’re glad to continue having you as our tenant.

Best wishes,
The Management Team | Woodfell