Woosender AI レビュー 73

Woosender AI からの回答

2026年3月16日

Hi Michael,

We take feedback seriously, so I wanted to clarify what actually happened here.

According to our system logs, our team made multiple call attempts at the scheduled time, but each call was forwarded to voicemail. We also followed up with text messages to let you know we were attempting to reach you and to reconnect.

In the screenshots from our system, you can see:

• Several outbound call attempts made by our team
• Each call being forwarded to voicemail
• Follow-up messages sent shortly after to reconnect

Here's the screenshots for proof: https://drive.google.com/drive/folders/1hjq61_Af6c2qDYJ81OuJZUgiNCYi0M5E?usp=sharing

We understand missed calls can happen on either side, which is why our team attempted to call multiple times and then offered to reschedule.

Our goal is always to respect people’s time and make sure they get the information they need before deciding whether WooSender is a fit. We never charge anyone before they’ve had a proper conversation with our team.

If you'd still like to connect and see how the platform works, we’re happy to schedule another time that works for you.

Woosender AI からの回答

2026年2月5日

Thank you for the great feedback and for being a long-time user. We’re glad to hear WooSender has been easy to adopt and integrate, and that the AI is helping drive more appointments and sales with less effort. That’s exactly the outcome we aim for.

Woosender AI からの回答

2026年2月5日

Really appreciate the feedback. We’re glad WooSender continues to outperform and drive real appointment results. Thanks for being a long-time customer and advocate.

Woosender AI からの回答

2025年10月13日

Hi Natalia,

We’re sorry to hear about your experience and would like to clarify several points.

WooSender is not just a CRM - it’s an AI-driven communication and automation platform designed to help businesses increase lead engagement through text, email, and voice. Your 90-day $9,000 agreement included access to WooSender, full onboarding, and dedicated one on one AI specialist support, all of which were fulfilled.

While we understand there was some confusion early on, WooSender does not create or manage ad campaigns. This was explained during onboarding and is outlined in your agreement. As a courtesy, our team went above and beyond by providing complimentary ad strategy advice to help you make the most of your external marketing efforts. Unfortunately, ad results depend on many variables outside of our platform.

Regarding cancellation, the offboarding call you referenced was an exit call to discuss your experience, not a requirement to cancel. Your agreement was for a fixed 90-day term with no auto-renewal, and your account was processed for cancellation at the end of that period.

We recognize that this engagement did not meet your expectations, but we want to emphasize that all contracted services were delivered as agreed. Our goal is always transparency and client success, and we’ll continue to ensure expectations are aligned from the very beginning of every partnership.

— The WooSender Team

Woosender AI からの回答

2025年7月4日

Wow — thank you for the amazing feedback! 🙌

We love hearing that WooSender has completely transformed your workflow. No more chasing leads or juggling calendars — just showing up and closing deals. That’s the dream!

Our goal has always been to help businesses like yours scale effortlessly with AI, and it's awesome to hear it's making such a big impact. Millions more to come — we’re here to support you every step of the way!

Woosender AI からの回答

2025年7月4日

Thank you so much for the incredible review and long-term support since 2019! 🙌

We’re thrilled to hear that WooSender has helped you and your clients achieve up to 90% response rates and eliminate the hassle of follow-up. It’s exactly why we built the platform — to simplify lead management, speed up setup, and let AI do the heavy lifting so you can focus on growing your business.

We appreciate you being part of the WooSender journey. If you ever need anything, our team is always here to help!

Woosender AI からの回答

2025年6月26日

Thank you so much for the kind words! We're thrilled to hear that Waleed provided such a standout experience. He truly is an invaluable part of our team, and we’ll be sure to pass along your praise to him. Your success is our top priority, and we’re glad Waleed helped make it a “wow” experience for you. Thanks again for being part of the WooSender family!

Woosender AI からの回答

2025年3月4日

Thank you so much for your kind words! We’re thrilled to hear that you had a smooth onboarding experience and that WooSender is helping you turn more leads into personal meetings and sales. Our team is always here to support you, and we truly appreciate your trust in us. Looking forward to your continued success!

Woosender AI からの回答

2025年1月29日

Thank you so much for your kind words! We're thrilled to hear that WooSender has been keeping your business busy and that our team has been able to answer your questions and concerns promptly. Your success is our priority, and we’re here to support you every step of the way. If there’s anything else we can do to help, don’t hesitate to reach out. Keep crushing it!

Woosender AI からの回答

2025年1月15日

Thank you for being such a loyal WooSender client and for sharing your incredible feedback! We're thrilled to hear that your experience with our platform continues to excel after working with Mara Collins. She truly embodies the level of dedication and expertise we aim to provide to all of our clients.

It's amazing to hear that WooSender is "ripping" for you now—exactly what we strive for! Your success means everything to us, and we’re excited to continue supporting your growth. If there’s anything more we can do to elevate your experience even further, don’t hesitate to reach out.

Thanks again for your partnership—we’re lucky to have you on board!

Woosender AI からの回答

2025年1月15日

Thank you so much for sharing your incredible experience with WooSender! We’re beyond excited to hear how the platform has transformed the way you manage leads and inquiries—it’s like having a supercharged team member working alongside you! Your mention of its flexibility and ability to personalize interactions in your own voice truly highlights the core of what we aim to offer: a powerful yet adaptable solution for business growth.

Yuliia is an absolute rockstar, and we’re so glad her dedication and expertise have made such a positive impact on your experience. We’ll be sure to pass along your kind words to her—she’ll be thrilled to hear how much her support means to you and your team.

We’re grateful to have built such a strong working relationship with you and FrontGate Media, and we’re excited to continue supporting your success. If there’s anything more we can do to enhance your experience, don’t hesitate to reach out!

Thanks again for your recommendation—it means the world to us!

Woosender AI からの回答

2025年1月10日 に更新

For anyone considering our services, we encourage you to reach out to support@woosender.com to review all calls and interactions with Spencer and Steve’s team. We’re also happy to provide performance KPIs for transparency.

The timeline below clearly illustrates that the team did not fully engage with WooSender. They failed to show up for appointments booked by the AI and were not utilizing the system effectively. Steve, the Manager, explicitly shared that the team was reluctant to use WooSender and did not feel incentivized to use the service.

Audit Summary Preview For Spencer Handley:

Full Audit Link: https://docs.google.com/document/d/1eoyIVq19agMkaKmR-Hbo_df0ooLLN9cwFSTjtxBF0js/edit?usp=sharing

- August 22, 2024 – 1 year License Agreement signed, invoice paid.

- August 22, 2024 – Onboarding call with Mara (AI Specialist). Spencer (CEO) and Steve (Manager) received platform access and training resources, including the Appointment on Autopilot program and Conversational Ads training.

- August 30, 2024 – Implementation call with Mara. Dashboard, workflows, and follow-up scripts were created.

- September 3, 2024 – A2P registration for SMS/phone calls failed. Steve was responsible for updating compliance.

- September 19, 2024 – A2P registration approved. Campaigns resumed with progress updates.

Despite comprehensive training and support, KPIs indicated strong lead contact rates (far exceeding industry averages), but the team struggled with internal processes:

- November 18, 2024 – KPIs: 2,052 contacts validated, 172 interested, and 66 appointments booked. Contact rate: 86% (compared to the 20% industry average).

- December 3, 2024 – Despite further optimization efforts, the team’s engagement and lead disposition issues persisted, with 678 contacts validated, 71 interested, and 35 appointments booked.

- January 7, 2025 – Threatened the WooSender team with writing negative reviews on BBB and Trustpilot if a refund was not issued.

Final All-Time KPIs:
- List added: 6,750
- Validated: 5,290
- Responded: 5,290
- Interested: 392
- Appointments: 150

WooSender successfully facilitated communication with 78% of leads well above the 20% industry average for cold lists. However, internal challenges within the team, including missed meetings and lack of incentive, impacted outcomes.

It is disappointing to see our team publicly criticized despite offering continued support and an option for early contract termination outside the agreed 90-day cancellation window, which was declined.

We remain open to discussing our service performance and invite anyone with concerns to contact support@woosender.com.

Woosender AI からの回答

2025年1月8日

Thank you so much, Jenn! We’re thrilled to hear that Rui Lin provided you with such excellent and responsive support. Our team takes pride in making sure our customers feel prioritized, and feedback like yours keeps us motivated. If you ever need anything else, we’re here to help!

Woosender AI からの回答

2025年1月8日

Thank you so much, Kurtis! We’re delighted to hear that Mara provided such an exceptional experience. Her deep product knowledge and personalized approach are what make her such a valuable part of our team. We’re excited about your campaigns and can’t wait to see your success! If you ever need anything, we’ve got you covered!

Woosender AI からの回答

2025年1月8日

Thank you so much, Frankie! We’re beyond grateful for your continued trust and support. It’s amazing to hear that WooSender has been a game-changer for you—not just once, but twice! Your feedback highlights exactly what we strive for: delivering exceptional performance with a seamless experience and a support team that truly has your back.

We’re excited to continue being your go-to partner in marketing automation and look forward to seeing your future successes. If you ever need anything, you know we’re here for you every step of the way!

Woosender AI からの回答

2024年12月30日

Thank you for your fantastic feedback! We’re so glad to hear that WooSender has been a time-saver for your team and made working on leads so much easier. If there’s anything more we can do to help, feel free to reach out!

Woosender AI からの回答

2024年12月31日

Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Transparency and delivering quality service are our priorities, so we’d like to address the concerns raised and provide clarity regarding the timeline of our engagement and the circumstances surrounding your review.

Timeline of Events
October 22 – Onboarding
We collaborated with you to ensure compliance with TCR requirements, set up your campaign registration, and establish workflows, including creating an offer message and communication systems.

October 28 – Call with Listkit
You independently agreed to purchase 5,000 leads from Listkit, a third-party lead provider we referred. While we facilitated the connection, we do not have control over the quality or targeting of the leads they provide.

October 31 – Launch
We implemented your campaign using the leads provided by Listkit. The leads were successfully imported and messaging was launched as planned.

November – Optimization
During November, we worked diligently to address your concerns regarding lead quality and response rates. We made updates to messaging, recommended new lead sources, and extended your billing by 30 days as a courtesy to give you additional time to refine and assess your campaigns.

December – Cancellation
On December 10, you formally requested cancellation, expressing dissatisfaction with the leads, which you noted were not targeted to your client avatar. While we attempted to address these concerns, including suggesting alternative strategies and tools, you confirmed your decision to cancel.

Billing and Charges
The bill you received after cancellation was for overage charges incurred during your use of the service. These charges were related to exceeding the agreed-upon usage limits while the campaign was active. No unauthorized charges were made.

Clarification on Leads
Listkit, as a third-party provider, is independent of our company. While they delivered the leads as agreed, we do not control the quality or targeting of these leads. It’s important to note that you did receive leads, but they were not aligned with your specific client avatar, which impacted their effectiveness.

Commitment to Support
Throughout our engagement, we took proactive steps to address your concerns, including offering personalized support, refining outreach strategies, and extending courtesy billing adjustments. While we regret that these efforts did not lead to your desired outcomes, we remain committed to supporting all clients with integrity and transparency.

If you have further questions or would like to discuss this matter, please don’t hesitate to contact us directly.