Wren Kitchens レビュー 

I’m extremely disappointed with my experience with Wrens and their after-sales service.

The tap supplied with our new kitchen was faulty, but this could only be discovered once it had been professionally fitted by our plumber. As soon as it was connected, it started leaking over our brand-new kitchen, so the plumber immediately disconnected it to prevent any damage.

Wrens initially asked us to pay for the plumber to return, reconnect the faulty tap, and allow it to leak again just to prove there was a fault. This was completely unreasonable. After we explained the situation and provided photographs, they agreed that the photos were sufficient evidence and said they would order a replacement. However, they advised this would take 7–10 days.

With a two-year-old child at home, we simply could not be without running water for that length of time. We therefore exercised our legal right to reject the faulty tap within the short-term right to reject period and requested a full refund instead of a replacement.

Since making that request, Wrens have repeatedly ignored the refund request and instead continued asking for more evidence, including video proof, despite previously confirming that the photographs were acceptable. We first contacted them on 2nd July to report the fault and request a return and refund, and we are still no further forward. Emails are ignored, and when someone does respond, it is often a different adviser asking for exactly the same information we have already provided. One advisor even said they need video evidence of what we “claim” is faulty.

A faulty product can happen with any company, but the way Wrens have handled this has been extremely frustrating. Their communication has been poor, the customer service has been inconsistent, and they have failed to deal with what should have been a straightforward consumer rights issue. I would not recommend Wrens based on my experience.

Mr M Herdman is a very polite and a lovely person. Very easy to talk to.

Excellent service. J Nicholls called before arrival to give eta, arrived within the allocated time slot and measured for a new kitchen with precision.
He was extremely polite and helpful.
A great member of your team.

Customer service has been 💯 best I have had ever, Samuel went over and above to finalise my request in addition add on to my kitchen that has been originally bought. Totally very happy all down to Samuel massive Thankyou

Had Samuel phone me today to assist with a warranty claim, very helpful, professional and was a pleasure to deal with. Thank you Samuel

Many weeks later, nothing has changed. Wren managers have failed to engage properly, failed to resolve the issues, and failed to take any responsibility for the poor service we have received. Instead, they appear determined to close our complaint simply to protect themselves, while leaving the problems unresolved.

This is disgraceful. The entire process has been marked by delays, poor communication, unprofessional conduct, and a complete lack of accountability. Rather than addressing the serious failings in service, Wren seem more concerned with shutting down the complaint and avoiding responsibility.

Based on our experience, I would strongly warn other customers not to deal with Wren. We will continue posting reviews as a warning and as protection for future customers, so that others understand exactly how this company handles complaints and treats its customers. No customer should have to endure this level of incompetence, neglect, and refusal to take responsibility.

I contacted Wren after encountering an issue with some of my cupboard doors and was soon contacted by their wonderful representative, David A (Customer Care). He took the time to listen and talked everything through with me, David was patient, professional, and genuinely wanted to help find the best solution. It's so refreshing to receive such caring and attentive customer service. David A is a real credit to Wren. Thank you so much!

Bedroom looks great. Had an issue with one door resolved easily and quickly. Would recommend.

I’m not usually one to leave reviews, but my experience with Wren Kitchens warrants one. It has been absolutely awful.

The service was initially great while they were persuading me to purchase a kitchen. However, after the sale, everything went downhill.

The Wren drivers who delivered my kitchen scraped walls when bringing the units into my property. They were incredibly careless. I raised this with Wren, who asked me to complete a damage claim form and provide photographs, which I did.

Wren stated that they ‘impartially investigated the claim’ which they didn’t. The result of their ‘investigation’ was that they could not accept liability for the damage because there was pre-existing damage to the walls. The photos I provided them clearly showed NEW damage to the walls. Wren were unable to explain how this new damage occurred. Using pre-existing damage to the walls as an excuse not to accept liability is absurd when the claim was focused around new damage to walls.

Following on from this, Wren installed my quartz worktop, upstand, and undermount sink. The workmanship is incredibly poor.

The upstand does not sit flush against the wall meaning that there is large gaps between the upstand and the wall which water can get behind.

The bevelled edge of the worktop has not been cut consistently across all sections, and the angle of the bevel on the worktop is uneven.

The undermount sink has also been fitted incorrectly and does not align properly with the sink cut-out, leaving uneven overhangs on different sides.

I raised some of these issues with the worktop installers at the time who were very dismissive.

Since then, I have sent Wren countless emails and photos of the problems and they have failed to acknowledge all of the issues. I have found myself repeating the same issues over and over again.

They have asked me for numerous photos of the issues which I have provided.

I asked for the issues to rectified by today (Friday 10th July) as I made arrangements to move into the property over the weekend. My family and friends had all taken time out of their schedules to help with the move.

Wren failed to meet this deadline, which has forced me to postpone my move-in date.

On 8th July, I received an email from Wren confirming that an installer would attend the property on 13th July to reposition the sink only, despite all the other issues I raised.

I called Wren the same day because they had once again failed to acknowledge all of the defects I had reported. During that call, I was asked to provide yet more photographs, which I emailed on 9th July.

On 10th July, Wren responded by requesting even more photographs and informed me that they had cancelled the 13th July appointment. They had not notified me beforehand, nor had they shown any consideration for the arrangements I had already made to be at the property that day.

I replied stating that I expected an installer to attend on 13th July as originally arranged, but I have received no response.

Throughout this process, there have been recurring themes in relation to my experience with Wren Kitchens: a failure to take accountability, a dismissive attitude towards legitimate concerns, poor communication, and a complete lack of urgency in resolving issues.

Overall, I am extremely disappointed. The problems caused by Wren have cost me a significant amount of money, as well as considerable time and stress. This was my first property purchase, and what should have been an exciting experience has instead been exhausting because of the issues caused by Wren.

Wren Kitchens are one of the best companies I have ever dealt with !They can not do enough for you,from when you go in the showroom right through to delivery of your kitchen. Nothing is too much trouble.Excellent service from everybody you deal with at Wren Kitchens, I can not praise them enough, they are very helpful and any problems are dealt with immediately. Customer service is faultless. Aftercare service is excellent, I spoke to Kay a few times and he was very polite very proffesional and very helpfull.

Katie? Very professional.

My first home design appointment was booked for 30 June at 12:00pm. I waited at home, but no one arrived. At 12:15pm, I called the Enfield showroom and only then discovered that my appointment had been rescheduled. I had received a reminder confirming the appointment, but nowhere did it say that I needed to confirm my attendance. The surveyor later told me he had another "bigger" job and had left me a voicemail asking to rearrange. I had taken time off to be available, and I found it unacceptable that my appointment appeared to be treated as less important.

After complaining, I decided to give Wren another chance.

I booked a second home design appointment for 9 July at 10:30am. At 10:26am, just four minutes before the appointment, I received a call saying the previous appointment had overrun and the surveyor would arrive around 11:00am. My son and I both work from home and had arranged our work schedules around the agreed appointment time.

During the call, the surveyor was whispering, which made me question whether he was actually at another appointment. I immediately called the Enfield showroom and, to my surprise, the same person answered the phone in exactly the same voice and confirmed his name. That left me with serious doubts about the explanation I had been given.

At that point, I lost all confidence in Wren. Two appointments, two disappointments, and a complete lack of respect for my time.

I contacted Customer Care, but rather than taking ownership of the issue, I was simply told to contact the showroom manager myself.

Based on my experience, I cannot recommend Wren. I have never experienced customer service like this before. This review is an honest account of what happened to me.

After having major issues getting through to the department that deals in ordering replacement parts! I contacted Wren Cardiff and they live chat through to them! I then had a phone call! I can honestly say Amy from New parts Customer service was Excellent!

Adeniran Was so helpful polite very cheerful 5 Stars all round thank you

Samual was extremely professional, called when he said he would and done everything in his power to resolve the issue. A credit to the company.

We paid for our kitchen but we cannot get them to remove our old kitchen and packaging from new kitchen contacted showroom not interested gota number to call but no one answers it. We paid to have it removed. But cant get anyone to take responsibility once they have your money not interested in customer care. Would definately not reccomend wren kitchens they measured everything but ended up with a space that shoud not have been there,not happy but they will not fix it.

Agent called Karysha was really helpful towards my mother treated so well was really happy how she was communicating with my mum she deserves a pay rise. ☺️

Helpful sorting out 40 number missing hinges

Couldn't falt the two guys that delivered my kitchen carful and quick . Although I did feel for them as is was extremely hot but they just ot on with it

Like all major purchases, there can be the occasional glitch. It's how a company responds to these, which can set them apart from others. Wren have been great with the minor points raised. Sam today at their HQ was very helpful in resolving our issue. Thank you!