Wren Kitchens レビュー 

Designer Gareth very helpful and knowledgeable Boucher Road Belfast
Changed items in the kitchen design right up to the contact date
Hopefully kitchen will match Gareth’s attention to detail

We ordered three large wardrobes and two bedside tables spending a significant amount of money. They were delivered by wren and then a separate person whom they arranged to fit them, opening the boxes to find all three are damaged, one wardrobe damaged to the point it can’t be installed. The others have been installed but will need parts replacing. Both bedside tables damaged. The fitter has been brilliant and ordered all replacements but can’t confirm when they will be arriving, delaying our bedrooms and potentially our carpets being fitted next week. I rang the store to complain and the girl laughed and said oh yes delivery men what a nightmare. I don’t think it’s funny after spending thousands that we should just accept damaged goods with missing parts and then our installation to be delayed. I have not been offered anything to compensate us or any apology. I said well can I make a complaint and I was told to ring customer services. Very poor.

Very straightforward experience - D Bradbury came in, did his measurements without any bother, explained the process / what's to follow and pleasantly said goodbye

I received a call from Bethany today to confirm an issue with an item will be resolved as soon as possible.
I was missing a part and they will deliver another.

Genuinely have been really impressed with all interactions I’ve had with Wren, one of the few companies I have had experience with who truly harken back to what feels like a lost era of customer service. At every step, I have felt like a valued customer and this has been right from designing and creating our space with Scott (who was fantastic) at Cribbs Causeway, all the way through to the conscientious delivery team. I special mention must go to Maxine, who went above and beyond to resolve an issue I had with my order. Her politeness and eagerness to help is something that is all too often absent from the world these days - if everybody approached customer service in the professional manner Maxine did, resolving issues that crop up in life would be far less stressful. I am very grateful for her assistance and she is a true asset to Wren. Personally, I feel word-of-mouth is a powerful tool that companies do not value as much as they should, this cannot be said about my interaction with Wren and the end result of my entire experience is that everybody within my family/friends and colleagues I work with have all received a strong recommendation from me. I should also stress, the kitchen is fantastic, the finish and build quality has not disappointed and we are delighted to have fulfilled our order with Wren. Please keep up the exemplary customer service you have provided me, too often people are quick to complain and focus on the negatives, I felt it necessary to recognise the opposite on this occasion and show my gratitude for what has been a great experience.

We recently had C. Cale from Wren Kitchens out to measure our bedrooms, and we couldn't be more impressed. C. Cale was excellent throughout the entire process—you can tell he is highly experienced, as he knew exactly what he was doing and navigated the space with real expertise. He was also incredibly fast and efficient without compromising on accuracy. We are very happy with his service and would highly recommend him.

Andy Moss came at 6pm sharp on a Friday evening. Thoroughly went round our new extension double checking, triple checking everything. True professional. So polite, friendly, explained everything. Thanks Andy - top job.

The price quoted was misleading as was assured did include extras such as removal of radiator and fitting of appliances being purchased as part of the kitchen.
This was not accurate, as when fitter came to do a prefit inspection I was given an additional charge of £2,000 on an already 10k kitchen. Over half of this was for things I was told were covered already.
When I phoned show room was told this was in fact correct and the things I was told had already been covered were not.
Found my dream kitchen but will be cancelling my order due to misleading pricing

Very informative and helpful staff. Wide range of products

Arrived exactly on time. Very pleasant and informative.

Please t very knowledgeable friendly man very pleased o firouzia thank you

Oliver was very professional and courteous.

L Der Merwe completed the survey at home for kitchen installation. He was delightful and completed the job professionally.

S Wright came to my property was very attentive and asked all the right questions made me feel relaxed and he knew exactly what he was doing👍

I would like to say thanks to customer service agent Samual for helping me out today
I had a complaint that had been ongoing for quite some time, and it had become a very frustrating experience. Samual who took over my case was professional, patient, and genuinely committed to finding a resolution. He kept me informed throughout the process, listened to my concerns, and worked hard to ensure the issue was resolved and he promised me that he will keep in touch till it’s fully resolved.

Gary was great! spot on the time stated and called 15 minutes before arriving. He was very polite and knowledgeable, he took loads of measurements and discussed the options for our meeting at the showroom

G Urey was very professional and explained everything . Good service .

Thandazani Moyo. Was excellent and very informative.

Very pleasant and professional

Callum offered a great service. He was very thorough and explained everything really well.