No tracking/response for urgent item
Ordered an identical replacement arm/shoulder support to one that I'm required to wear following surgery, e-mailing their customer service (through their front company of wristsupports.co.uk) to state this is urgent.
I received a relatively quick response initially, stating it should be dispatched with delivery being 1-2 days. No tracking number provided, but a good start...
After it didn't turn up I e-mailed customer support, no response for multiple days. Turns out item delivered 3 days prior (hidden in front garden) by a courier who didn't ring, leave a 'missed delivery' card, or send any e-mail to confirm.
Very frustrating as I needed that item days ago. The company needs to improve their process/delivery services. Even a delivery confirmation e-mail, or sharing the tracking number upon dispatch would have avoided this.