I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answer... もっと見る
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The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍
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I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish. The property went for months without proper heating, making it extre... もっと見る
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They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.
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企業情報
当該企業による記述
Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.
連絡先
3 High Street East, NE28 8PA, Wallsend, 英国
- 0191 262 3961
4.0
ほぼ満足
7件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service
They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.
2026年4月28日
Your Move - Wallsend からの回答
We're so glad to hear you felt happy with our assistance and communication throughout the process. Thank you for your kind words.
Regards,
Your Move
The wallsend team of Newcastle is…
The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍
2026年5月12日
Your Move - Wallsend からの回答
We are so happy to hear about your excellent experience with our team! We truly appreciate your kind words and loyalty. Thank you for sharing your positive feedback.
Regards,
Your Move
Alder Road
I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.
2026年5月5日
自発的なレビュー
Your Move - Wallsend からの回答
We are so glad to hear our team provided such excellent support during the sale of your mother's house. We truly appreciate your kind words and positive feedback.
Regards,
Your Move
Don’t use this branch by any means
I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.
The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with.
After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response.
The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided.
Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money.
This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.
2025年8月6日
自発的なレビュー
Your Move - Wallsend からの回答
Thank you for sharing your concerns.
I understand that there was limited heating at the property during your tenancy. To help address this, the landlord provided additional heaters and deducted both the cost of the heaters and their running costs from your rent. The landlord also agreed to an early release from the tenancy as a gesture of goodwill. I also note that you requested for all repair works to commence after the tenancy had ended. We provided information on how to raise a dispute regarding your deposit through the tenancy deposit protection scheme. As no dispute was received within the 95-day timeframe, the deposit was requested by the landlord inline with My Deposits procedures.
Should you wish to discuss this matter further, please do not hesitate to contact me directly. Sarah Nixon Branch Manager
Professional
The people I have dealt with are very professional, and friendly. They kept in touch every week gave kept me informed every step of the way.
and have been there
2026年5月6日
Your Move - Wallsend からの回答
We are so pleased to hear about your positive experience with our team's professionalism and communication. Thank you for sharing your kind words!
Regards,
Your Move
First time buyers experience
We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.
They went above and beyond, even providing a lovely birthday gift (as the completion happened on my birthday). The handover was handled beautifully, and the personal touches from both the agents and the previous owners made us feel at home immediately. If you want an agency that actually cares about the people behind the transaction, I highly recommend them!
2026年2月20日
自発的なレビュー
Your Move - Wallsend からの回答
Thank you so much Polina for your kind words, I am delighted that we were able to help you throughout the process and hope your birthday wasn't too stressful. Always lovely to hear from our buyer's and seller's after completion and I'm so pleased that you've settled into the area
Sarah Nixon
Branch Manager
Very straightforward to deal with
Very straightforward to deal with. Nothing was too much trouble
2026年3月3日
Your Move - Wallsend からの回答
Thank you for the 5 STAR review Ms Waugh and for the kind words.
Best Wishes
Lee Mollart
Sales Manager
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