YUKÓ Toyota Car Club レビュー 

Very high price. Please reduce price and notice period for cancellation or rescheduling for sharing cars. 1 days is very long. Also refund insurance or excess reduction amount if early trip completion

I have been using Yuko for the last five years, and I am very disappointed with how much the service has gone downhill. I was recently charged two €50 penalties for leaving the car dirty, but I did not leave it dirty. I have always used the cars responsibly, and I have never been penalised before. What makes this even more frustrating is that the cars are often dirty when I pick them up, and they frequently smell bad inside. It feels unfair to blame customers for a problem that clearly comes from poor cleaning and maintenance.
I am also unhappy with the constant price increases and the extra costs that now seem to be added through options like additional insurance. The excuse that fuel prices are higher does not make sense, especially when petrol is now lower than it was five years ago. It feels like the company is just trying to take more money from loyal customers instead of improving the service. I used to trust and value Yuko, but now I feel very let down and I expect these charges to be reviewed and removed

Love YUKÓ! Great customer service and the app is very user friendly.

Great app. Great service.

car was driving perfectly. Previous driver had a dog which made everywhere hairy.

Car was so dirty! previous customers left there litter inside the car, esle everything was oky!

With Yuko 6 years, renting cars on the daly and hourly basis, twice per week sometimes more .. Customer service is just wonderful, understanding and respectful.. They do appreciate they long term customers,on this occasion I speak for my own experience.. Kelly is just wonderful and hard working individuall, Shane is always there and on good few occasions was very good to me ..
Thank you Yuko team

I've genuinely been happy with the service. We use YUKÓ occasionally whenever we need a car and YUKÓ has been an affordable option!

Excellent service. Trouble free. Beautiful cars and the staff were so friendly and effecient. Will definitely be using again

Need to do bit more cleaning the car in and out

Saw this car, 251-D-24037 Yuko.ie on 31/12/2025 deliberately driving at a car on the hill street roundabout, Wexford town and a few minutes later dumping cans and bags out their window on to the road outside dunnes, Redmond square in the town.
Great ad for your company.

8 months after my last booking with this company they took 150 euro out of my account for no reason . Horrendous customer service, do not use this service.no explanation why they took money without my authorisation.

YUKÕ has always been a reliable service for me.

I rented a YUKO car on 22 October 2025, and it suddenly became impossible to start because it wouldn’t connect to the app. We were in front of the Guinness lake, but we had 4G connection in our phones at all times. My 2 friends and I were stuck in the Wicklow Mountains for 3.5 hours until "help" finally came (after being told it would be ~1 h). The recovery car only had space for ONE person (despite having told them before we were three). Assisstance guy said he was only told to pull a car down the road to reconnect it. I called YUKO but still they expected me to leave my two friends alone in the pitch dark and cold, without shelter. YUKO were well aware that these issues happen very often (and still they are not fixing this problem?). When I highlighted the possibility of it not working and leaving the two people there completely alone, no solution was given.

In the end, a random passer-by, not YUKO, was the one who actually helped us. My two friends followed roadside assistance thanks to the kind passer-by (a worker from the NPWS, if you are reading this THANK YOU). We tried to connect and start the car several times with no luck (as I anticipated). Roadside assistance took the car for repair, and YUKO offered no transport, no plan for the passengers, and showed no concern for our safety.

It makes no sense that these cars lose connection so easily in places that are not remote (we were at Guinness Lake), or that YUKO has no emergency key to start the car when the app fails.

Absolutely unacceptable service. I will not be using YUKO again and strongly advise others to think twice before relying on them.

Fabulous experience.
The car was excellent- Neil from Dennis Mahoney M50, was outstanding in his customer service! He made the whole experience so easy & was extremely helpful. Thanks Neil !
Highly recommend !!

Always good service. Cars are mainly automatic. Great for trips

Do not use
They state in rental agreement and on website that members are supposed to pay for toll charges themselves. They will then send invoices months later for the same charges.

I was looking for an alternative to GoCar as it can be difficult to get a car with them and for a very good reason going by how this Yuko company operates.

Sign up involved taking a picture of your license beside your face and a picture of the front and back of your license.

This was followed by a questionnaire for insurance purposes.
Questions asked such as:
Have you a full driving license for 24 months?
Have you been involved in more than 2 accidents in 3 years?
Have you more than 6 penalty points in the last 5 years?
Do you have medical condition or long term or permanent injury or illness that must be advised to the licensing authority?
Are you a resident in Ireland over 12 months?
Have you had your license suspended or endorsed for failure to stop by the Gardai, driving while unfit, driving without insurance, drink driving, driving carelessly.
Are you a professional sportsman, model or professional in entertainment or a person without a permanent address?

So I met all the criteria, I am a resident in Ireland with a permanent address, with a full license for over 24 months. I don't have any penalty points, I have had no accidents, I don't have any medical conditions, injuries or illnesses and I haven't had my license suspended or endorsed.

And they declined my application. I contacted them by email and the reason given was their insurance company rejected the application. The insurance company scans applications and they decide and customer service can't do anything to go back on it... I don't know what the questions were for in the questionnaire if the questions asked was for insurance purposes because I 100% met the criteria or I don't know, do I need more than 0 penalty points? Should I go out and get an accident under my belt? Or what exactly are satisfactory answers for these questions?

They were well able to take my card details during this application as well which I'm not comfortable with after getting my application declined.

So I was never even given a chance to get a bad driving experience with Yuko. Maybe it's a blessing in disguise going by other reviews.

Disappointed with how Yuko handles customer support and service quality. I was fined €100 and had my account suspended after returning a car approximately 10 minutes from the station—well within what I believed to be their stated policy. There was no clear warning in the app, and the vehicle location only becomes visible after the booking starts, which makes things very confusing.

Customer support was unhelpful and dismissive, and the in-app “call” feature didn’t work when I needed it most. I also experienced multiple bookings with dirty, poorly maintained cars, despite submitting feedback. Unfortunately, my reports were largely ignored.

I’ve since reported the issue to the CCPC and the Department of Transport. I’ve moved on to other car-sharing services like GoCar and Drive You, which offer far better reliability and customer care. I wouldn’t recommend Yuko based on my experience.