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Zen Educate レビュヌ 1,792

•
TrustScore 5段階評䟡の4.5

4.6

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5぀星のうち5の評䟡

I have had a very positive experience with Zen Educate. I really appreciate that everything is done digitally, which makes the whole process simple, efficient, and easy to manage. I especially lo... もっず芋る

5぀星のうち5の評䟡

There has been great communication throughout. and have been supported amazingly well, with my move into working in a school environment. I just want to say a huge thank you to everyone involved.

5぀星のうち5の評䟡

Working with Zen has been an absolutely great experience, with all of the staff being nothing but lovely and the flexibility is great. I’d absolutely recommend to anyone looking for fulfilling agency... もっず芋る

5぀星のうち5の評䟡

My experience with Zen has been really positive. Heather has been amazing and so helpful, I have full confidence in her ability to match me with jobs that would suit me. Heather was also very effi... もっず芋る

䌁業情報

  1. 採甚サヌビス

圓該䌁業による蚘述

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

1792件のレビュヌ

5぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Fraud

I completed all requirements and they never called me back, just sent an email saying the position was filled.
Fraud . Unprofessional

2026幎2月5日
自発的なレビュヌ
Zen Educate ロゎ

Zen Educate からの回答

Hi there, thank you for sharing your feedback.

We are disappointed that we haven't heard back from you following our previous response and request for more information. We have attempted to investigate your claims internally, but without further details from you, we have no record of any fraudulent activity or "unprofessional" conduct to review.

To be clear: a position being filled by another candidate is a standard part of any recruitment process and does not constitute fraud. We take such serious accusations very seriously, as they do not reflect the service we provide to thousands of educators.

We remain open to discussing this with you, but we cannot investigate further without your cooperation. If you wish to provide more information, please reach out to support@zeneducate.com and quote this review. Thank you.

Best,
Zen Educate

5぀星のうち1の評䟡

Unreliable agency, avoid

Update: knocked down 1 star because I haven't even been paid on time! I don't agree with umbrella companies, but generate's website promises "100% on time payment, guaranteed". If they're going to deduct so much from your pay, you'd think they'd at least pay you on time. I can't even call them to chase up until Monday and Zen rarely answer phone calls.

It's been 2 weeks and the number of requests that come through aren't sufficient. You can forget about working to get your DBS refunded after 10 bookings - its impossible to get any work!

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I like the app experience as it makes receiving reply requests easy and convenient, however the requests from schools go EXTREMELY fast - within 30 seconds. I don’t feel there’s guaranteed work so you would definitely have to sign up to another agency.

It’s extremely difficult to get into contact with zen through phone, app when my recruitment officer stopped replying to my emails, it was hard to get in touch with anyone. When I finally did, explaining I wanted a child only DBS (some schools and agencies do not accept child & adult DBS, which Zen create) I was assured this would be put on file, but it didn’t - I had to get another DBS created with another agency.

When I have gotten through to staff, they are genuinely friendly and helpful. Hopefully my experience gets better with time.

2026幎5月11日
5぀星のうち5の評䟡

I would like to give a huge thank you


I would like to give a huge thank you to Hannah from the Zen Edictae customer support team. She has been absolutely outstanding throughout every interaction I’ve had with her.

Hannah was incredibly helpful, professional, and efficient in resolving all of my issues without any fuss or unnecessary delays. She made the whole process smooth and stress-free, always communicating clearly and showing genuine care in making sure everything was sorted properly.

It’s rare to come across customer support of this quality these days, and Hannah truly went above and beyond. She is a real asset to the company and fully deserves recognition for her hard work and dedication -honestly, she deserves a raise!

Thank you again, Hannah, for the excellent support and exceptional customer service.

2026幎5月12日
自発的なレビュヌ
5぀星のうち4の評䟡

Working for Zen Educate

I really enjoyed my experience working for Zen Educate. The staff are so lovely and friendly and they are always willing to help! Matilda was such a joy to talk to she was very friendly, chatty and extremely helpful she helped me a lot with the whole process of my DBS and helped much more after. Shannon was very helpful and kind I unfortunately didn't get to speak to Shannon much but when I did she was lovely she also helped me a lot with any questions I had. Charlie was also very helpful, chatty and kind he would help me a lot with the navigation/time to the school. all three always made sure to ask how I am Overall the staff I have spoken to have been amazing they are very dedicated to helping you in the best way they can. The application process took awhile as the DBS takes some time to come back however it is all definitely worth it. My interview was one of the best! Matilda was the person who did my interview and she made me feel so much calmer and she chatted to me which made me feel a lot better for the interview. The only issue I had was I was not getting called into work as often so some weeks I wouldn't work at all for a long period of time, however I do understand that the agency is a zero hour contract. Overall my experience working for Zen Educate has been amazing and the Staff have helped through every step and supported me they are very supportive and extremely kind!

2026幎5月8日
Zen Educate ロゎ

Zen Educate からの回答

Hey Layla, thank you so much for sharing such a detailed review!

It’s absolutely lovely to hear how Matilda, Shannon, and Charlie supported you. It’s great that the team was able to help you navigate everything from the DBS process to finding your way to school on those early mornings. We’re thrilled to have you as part of the Zen community.

Regarding the quiet weeks you mentioned: because school demand can shift quickly, the best way to keep the bookings coming is to double-check your preferences in the Zen Educate app. Since jobs often pop up and are snapped up quickly, ensuring your availability, travel distance, and role types are 100% accurate helps our system match you with the right schools the moment they need help.

We’re looking forward to a long and successful partnership with you.

All the best,
Zen Educate

5぀星のうち4の評䟡

A rewarding and insightful experience, supporting SEN pupils at Grey Court Campus


Today at Strathmore School, Grey Court Campus was both a challenging and rewarding experience. Supporting children within the SEN setting required patience, adaptability, and understanding, as every pupil had different needs and ways of learning. Despite the challenges, it was incredibly fulfilling to see the positive impact of the support provided, especially when the pupils allocated to me were able to complete their tasks successfully and grow in confidence throughout the day.
One of the most interesting aspects of the experience was learning how small actions such as encouragement, gentle guidance, and positive reinforcement can significantly influence a child’s engagement and progress. It was rewarding to help pupils develop independence by nudging them to take the lead in their work while also redirecting and supporting them whenever they struggled or became distracted.
The teachers and staff at the school were highly cooperative, supportive, and approachable. They provided valuable guidance on how to effectively manage challenging situations and communicate with pupils in a calm and constructive manner. Their experience and willingness to help created a positive learning environment for both the children and support staff.
I am also extremely grateful to the company for the training provided prior to the placement. The training gave me a better understanding of how to support children with additional needs, how to encourage positive behaviour, and how to respond appropriately in different situations. Overall, the experience was insightful, impactful, and has strengthened my passion for working within SEN education.

2026幎5月6日
Zen Educate ロゎ

Zen Educate からの回答

Hey Anthony, thank you so much for such a thoughtful and insightful review.

It is incredibly rewarding to hear about your day at Strathmore School. Supporting pupils in an SEN setting requires exactly the kind of patience and adaptability you described, and it’s wonderful to know that you saw such a positive impact from your encouragement and gentle guidance. Watching a pupil grow in confidence and independence is exactly why we do what we do!

We’re also so glad to hear that our pre-placement training gave you the tools and confidence you needed to thrive. We aim to ensure all our staff feel supported before they even step into the classroom, so knowing that the free training we provide hit the mark for you is fantastic.

It sounds like you have a real passion for SEN education, and we are so proud to have you representing Zen Educate. We’re looking forward to a long-term partnership and supporting you as you continue to make a difference in schools!

All the best,
Zen Educate

5぀星のうち1の評䟡

Zen Educate App

Zen Educate operates a high-volume, app-based recruitment model, but they also maintain strict vetting standards that lead to mass rejections or a lack of placements for most of the applicants. Please, do not lose your time and money with this!

2026幎5月6日
自発的なレビュヌ
Zen Educate ロゎ

Zen Educate からの回答

Hi Norberto,

Thank you for your feedback. I wanted to clear up the misunderstanding regarding the costs and vetting you mentioned. Our goal is to get great people into schools, not to profit from admin:

Holding an Enhanced DBS certificate is a mandatory legal requirement set by the Department for Education for anyone working in a school. You can find the statutory guidance on the GOV.UK website under: Keeping children safe in education 2025 PDF.

When you process a check through us, we use a third-party provider called uCheck. We don't keep the fees; in fact, we actually offer a full refund for the cost of your DBS once you have completed 10+ days of work through the app. (See: How do I apply for my DBS refund? on our website) Furthermore, you are never required to use our service. You can obtain an Enhanced DBS through any government-registered provider, such as other umbrella bodies or even via participating Post Office branches, and we will gladly accept it as long as it is on the Update Service.

Lastly, all the training we provide to help you get classroom-ready is completely free of charge.

I'm genuinely sorry that this wasn't made clearer during your onboarding. It sounds like our communication fell short, and we’ll be using your feedback to ensure our "easy to get a job" messaging better explains these mandatory legal steps from the start.

I wish you the very best in your next role.

Best,
Zen Educate

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