Hilton Hotels レビュー 182

I was a loyal Honors traveler for 5 years. Recently I have noticed the experience changes dramatically depending on where you are and not in a good way. I did some research. I would not recommend becoming a Hilton Honors member. Terms and conditions of membership changed in January 2026 and there are no longer any tangible benefits to giving over your information just so they can sell everything they know about you to third party companies. The convenience and comfort of the Honors experience has gone and it's all in the new terms - go read them. Every location is basically independent and you get what you get... and in some locations that's nothing but two bottles of water in a paper bag. Let's be honest, any company that feels like giving you clean water to drink during your stay is a PERK is saying a lot. Let us not talk about the Spark. Truly. This trajectory is sure to be the Spark that is the end of Hilton brands, but they all love a good bankruptcy, don't they.

Everything 1 person on the front desk Tv in room broken Calling from the outside no one answers the phone 6 calls ask about parking and they say they can not tell you about any parking lots except valet parking at $100 a night
I am a Hilton Diamond and stay at a responsibly price Hilton usually but for close to $500 after surprise fees I will never stay at a expensive Hilton usually you get what you pay for but not at this expensive rip off property the UN Hilton

My husband is in a 100% disabled United States veteran and a 9/11 survivor. The two resorts in Virginia Beach that we own timeshares in that are owned by Hilton each have TWO handicapped accessible rooms, as opposed to the at least 12 they are supposed to have as per the American with Disabilities Act. When we asked about having our room made into a wheelchair accessible room during the renovations they are CURRENTLY DOING, their response was to attempt to sell us points That is absolutely disgusting. I'm a Hilton Honors member who will not only be relinquishing my membership, but will also never go to a Hilton again.

Never got what I was promised. Will never recommend it to others

I have to say, I’m impressed — just not in the way Hilton probably intends.

It takes a special kind of creativity to turn 450,000 Hilton Honors points into roughly $1,700 in value. That’s about 0.38 cents per point, which is… quite an achievement. Not many loyalty programs manage to devalue their currency so effectively while still calling it a “reward.”

I understand the concept of dynamic pricing. But when “dynamic” consistently seems to mean “less value for the customer, especially when it matters most,” it stops feeling like flexibility and starts feeling like a one-sided system.

What’s particularly interesting is how standard reward availability tends to disappear on desirable dates, leaving only options that make using points feel like a bad financial decision. It almost suggests that the system is working exactly as designed — just not in favor of the customer.

At this point, it’s hard to tell whether Hilton Honors is meant to be a loyalty program or simply a marketing tool that looks good until you try to use it.

Either way, it definitely makes you rethink the idea of “earning points” when redeeming them feels like losing value.

I had the worst hotel experiences ever at Hampton Inn Danbury.

On 3/28 at approximately 4:30 PM, during checkout, the front desk representative, Lorena L, was extremely rude and unprofessional. She insisted on charging me a pet fee for my service dog, even though the hotel’s own policy clearly states that service animals are not subject to fees.

It got worse—my reservation was canceled without my consent, and I later received an email claiming that I canceled late, which resulted in me being charged a fee. This felt completely deceptive and unacceptable.

This situation caused unnecessary stress and reflects a serious lack of training and basic customer service. Employees representing a hospitality brand should understand both customer care and clearly stated policies.

⚠️ Travelers beware—especially those with service animals or pets. Based on my experience, I would strongly reconsider staying here.

We booked via Virgin Atlantic holidays one night at the Hilton Hotel Barbados. The room was shameful. Broken wooden furniture, split headboards, paint work scratched. I have photos. When I asked for a habitable room I was told I would have to pay mor. I paid 500 dollars bed and breakfast.
The public areas and the beach are very nice . I’ve been offered Hilton points. Why would I want them. They are now ignoring me.

Booked a room for halfway trip to florida back in November 2025 for spring break trip March 2026. Got to hotel at midnight tired as hell and bellhop said someone gave my room away. Told me they didn't have any rooms but that they booked me a room down the street at another Hilton related hotel. Drove to that hotel they had never heard of us and there was no booking. Went back to Hilton Garden And they said they had no rooms. After we complained they said they would try to get us one. They made us sit for 2 hours until 3:00 a.m. while they put a room together only to come out and say someone was in the room. Not getting to bed at 3:00 a.m. after driving all day and booking the room way ahead of time isn't acceptable. Called about 10 hotels from Cartersville to macon and all said fully booked due to cherry blossom festival. Ended up getting coffee and driving all night. Thanks for ruining this part of my trip Hilton. The staff member who gave our reservation done way ahead of time and paid for away should be reprimanded. I don't even care if it's free I'm not staying at a Hilton again and this review is going to be copied everywhere I can possibly put it. I have a large social media following and it'll be on there asap. Unacceptable and horrible service. Didn't even give us points, a free stay or anything to make things right. Didn't even help cancel the reservation they gave away. I had to call after the fact and do it myself.

Was told that I should use their Hampton Honours app to get the best rates. If ever I found cheaper they would beat it by 25%. It was all lies! First time I went to use the app, I found it much cheaper elsewhere. 1 hour 15min of phone calls later, I find it extremely ironic that the app is called Honours.... because they don't, and they have non! Dealing with their customer service was disappointing. I had to explain the whole scenario 5 times. I wasn't given a satisfactory explanation as why they wouldn't honor what they had said. I was looking to book 4 rooms for 3 night's. Throughout the year I probably need 250-350 nights in hotel rooms for my company. Well they will not be at any Hilton!

I had a wonderful experience staying at the Hilton. The staff was welcoming, professional, and truly attentive throughout my visit. A special thank you to Mr. Silvanus, who went above and beyond to ensure everything was perfect for us. His attentiveness, kindness, and dedication to excellent service truly stood out. He made sure we had everything we needed and more.
We absolutely loved the rooms—they were comfortable, clean, and beautifully maintained. We can’t wait to return in a couple of months. This will definitely be our go-to stay! I highly recommend this location and look forward to coming back!

My disabled sister and I stayed at the Hilton Garden Inn, Patriot Place, Foxborough, MA. in adjoining rooms. The rooms were filthy. I dealt with three different managers on three different shifts. I had to flag a housekeeper down to clean our rooms. she was tipped well and did a crappy job. Joane was the most helpful manager, Because I needed help cleaning the snow during and after the storm. She got one of her "Engineers" to shovel in front of my car and I was able to move it to another parking space. Ricardo, who is on the second shift treated me like "Dirt." He needs a class in having "Class." I asked him for a box of tissues, because their toilet paper is to rough for me. He told me to "Calm Down." I said "I am Calm." I also told him that our rooms have not been vacuumed, He walked away. Great leadership. The third I think Manager on the graveyard shift decided to wash the floor right before I came back from shoveling out my car. Now, my boots are wet and so is the floor. I asked her if it would have been better to wash the floor at 2 am. She said "Ya" She sounded like a ditz. I tipped the housekeeper very well, but they still left a dirty room. In addition to this, on our second night, I used the other bed and woke up with a rash on my face. WE WILL NEVER STAY AT ANY HILTON AGAIN BECAUSE OF THIS HORRIBLE EXPERIENCE!

Im a business user. Always selected Hiltons. We are forced to book through our travel system. I had made a reservation for 1 days and wanted to change my reservation for two days. We are forced to do that through the travel system. Noticed a weird charge on my credit card. Called the hotel, they told me to call Hilton Honors, they told me to talk to guest services, guest services told me to call the hotel. Im was basically told to pound salt for wanting to give them additional business by staying an extra day. I had asked for an exception given that I wanted to stay longer. Long and the short of it they charged me for three days and I only stayed for two. I will not stay in another Hilton property again. Poor customer service!

Trying to contact the Hilton Hotel to make a reservation. Everything seems to go to America and they don't get up until after noon UK time . Terrible

Don’t stay at the Hilton in lone tree Colorado. Staff are rude the place is always under construction. They never once had hot coffee ready even at 7 am. When you ask about anything the women who work there cannot understand you and reply in a very rude way.

I am not happy about the price I'm paying vs the service I'm receiving. My nightly price has not decreased, but room service has. Why am I paying the same pre covid cost, but I my room serviced like pre covid. I understand this is great for your bottom line, but your guest shouldn't pay the cost and should come first. I want housekeeping service every day, not every 3rd or 2nd day. Help me understand your justification. How can this be rectified or will you tell me to shut up and color?

We planned to stay at Hilton Gardens Rome Monti pre-cruise in late June, however because of the Iran unrest, and missiles being sent towards our ports, we asked Hilton if we could transfer our room deposit to a domestic hotel, possibly for a week stay in Orlando.

I was told "It's not possible". I'm sure Hilton would be able to rebook our room in Rome since it's 4 months away, and also obtain a weekly reservation in Orlando, but they would rather lose a customer than increase their total sales.

Not good customer service, and a poor business model.

Spent Thursday night 3/5 @ Fallsview Niagara Falls Ontario, Canada to celebrate our 46th anniversary room
3251
Was looking to relax in jacuzzi bath tub but the remodeling put incorrect drain plug in drain, which would not plug drain port. There were no room instructions in room for how to operate.
When I filled tub and turned faucet off, the jets blew water all over the area and on my wife who was sitting in tub.
Contacted guest services for help. It took over 1 hour to get maintenance man to the room, who determined drain plug was wrong, he went for parts twice to fix. I have no complaint with his effort.
#2- the lever to switch water from fixed spout to hand held.
All this destroyed our mood to relax in tub.
#3- carpet has 3 stains between bed and the sliding doors above the tub. They appear to be blood stains!!!!
Checkout Mgr. Took $50 Canadian for tub malfunction. After considerable discussion she did cancel in house parking fee.
To add more disappointment to the stay, the outside fog completely blocked any view of the falls from 3:30AM to 12:00PM. Ate breakfast with no view of falls due to fog.
This I cannot blame on Hilton, but just helped to destroy the stay.
I am a Hilton Honors member but not going to stay 7/4 @ Hilton @ Tanglewood concert grounds for James Taylor performance.
Lloyd Clark
I felt I should have been offered the room @ 1/2 rate, but manager refused my request.
Will revisit Niagara Falls Canada this summer but will stay @ Marriott.

Lunch took 2 hours. Got up to got o bar for drinks as server did not return. Then went to desk for water and dessert as server not around. Note: hamburger was tasty - desk staff seemed all new - mostly acting as if they had no idea what was going on. Will never come back. AND, sadly it was NCL that recommended them as we were boarding the ship tomorrow. I fault NCL as well for such a recommendation.

This review relates specifically to Tru by Hilton Edmonton Windermere, Alberta, Canada.

The workplace culture is culturally exclusive, insular, and resistant to objective standards of professionalism.
Professional standards, transparency, and basic workplace courtesy are fundamentally lacking.
Employees who are not closely aligned with management appear to be sidelined, marginalized, or treated as disposable. The high turnover suggests systemic problems.
There is a pattern of inconsistent payroll handling and unexplained scheduling changes.
Concerns raised to management, including those related to payroll, are deflected rather than resolved.

I strongly discourage anyone seeking fairness, stability, or professional standards from considering employment here.

I reserved a room through Hilton Honors at Hilton Garden Inn Marlborough and paid $252 with my debit card. Upon arrival, the front desk processed my payment and only afterward informed me I was on a DNR list and would not be permitted to stay.

There was no prior notification, no disclosure before charging my card, and no invoice or documentation provided at the time. I was denied lodging after payment was taken.

The property refused to refund me, forcing me to dispute the charge with my bank. The hotel has also failed to meaningfully respond to the bank’s investigation.

Consumers deserve transparency and fair business practices. Charging a guest and then denying service — while ignoring a formal dispute inquiry — reflects very poorly on this location.