Still haven't received my order that was ordered 1 month ago. Delivery was supposed to be 3 weeks ago. No urgency from customer service.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... もっと見る
Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... もっと見る
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... もっと見る
企業が回答しました
4.1
ほぼ満足
368件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A month later, I still haven't received my order
Still haven't received my order that was ordered 1 month ago. Delivery was supposed to be 3 weeks ago. No urgency from customer service.
2026年6月26日
自発的なレビュー
XLMOTO.COM からの回答
Hello,
Thank you for taking the time to leave us a review. We’re very sorry for the delay with your order, we agree to wait that long for your order is concerning.
Please contact our Customer Service team on info@24mx.com, and we’ll be happy to review this situation for you and offer some compensation for that extended delay.
Kind regards,
XLMOTO
Very disappointing experience, problems from start to finish
I placed a larger order with XL Moto for almost €1,000 worth of motorcycle gear and had high expectations. Unfortunately, the entire experience was very disappointing.
After placing the order, the communication was unclear and it took around three weeks before I received my items. During that time, it was difficult to know whether the order had even been processed, and I had to contact customer service myself to get confirmation.
When the products finally arrived, the problems continued. The first motorcycle jacket I ordered arrived with a broken zipper straight out of the package. I decided to purchase a more expensive Segura Formula jacket instead, but unfortunately that jacket also arrived in poor condition, with visible scratches despite being sold as a new product.
On top of that, I believe a back protector that was returned together with the first jacket was included in the return package, but XL Moto claims they did not receive it.. This has made the return process even more frustrating.
When spending over €1,000 on motorcycle equipment, you expect new, flawless products and professional customer service. Unfortunately, the delivery process, communication, quality control, and return handling have all been disappointing.
I expected much more from such a large retailer and would think twice before ordering expensive equipment from XL Moto again.
I have tried contacting customer service but for now they havent been very helpful. Beware!
2026年7月7日
自発的なレビュー
XLMOTO.COM からの回答
Hello,
thank you for your time to write this detailled review.
We are very sorry to hear that so many things went wrong with your order and that your experience with us has been so disappointing. We understand your concern, especially after placing a large order and expecting a smooth experience and products in perfect condition.
We would very much like the opportunity to review your case again and see what we can do to improve the situation and make it up to you. Please contact our Customer Service team at info@xlmoto.com and include your order number and a reference to this review. We will look into the matter and do our best to find a suitable solution.
Thank you for bringing this to our attention, and once again, we sincerely apologize for the inconvenience caused.
Kindly,
XLMOTO
Fast shipping all the way to Canada
Fast shipping all the way to Canada. Great prices and customer service is excellent!
2025年8月20日
XLMOTO.COM からの回答
We're happy to hear that you received fast shipping to Canada and found great prices. We appreciate your kind words regarding our customer service!
Excelente experiência nas compras e…
Excelente experiência nas compras e também na entrega dos produtos com rapidez e acompanhamento no rastreio.
2025年7月15日
XLMOTO.COM からの回答
Thank you so much for your kind review!
We’re delighted to hear that you had an excellent shopping experience and that your order was delivered quickly with smooth tracking updates.
We truly appreciate your feedback and hope to see you again soon!
Great service and great selection
I contacted customer service of XLMOTO after finding out carrier issues with my shipment. All communication were excellent, all issues were dealt with and resolved professionally, showing me they really take care of their customers.
Fully recommend to do business here. Awesome selection, quick response, handling and shipping. The page is also well set up and makes the shopping easy.
Big thanks to Karolína for superb communication.
2025年7月9日
自発的なレビュー
XLMOTO.COM からの回答
We're happy to hear that our customer service resolved the shipping issues you experienced. We appreciate your positive feedback regarding our selection, responsiveness, and website. We're glad you enjoyed your experience and thank you for recommending us!
Good price and quick delivery
2025年5月26日
XLMOTO.COM からの回答
We're happy to hear that you had a good experience with our prices and delivery speed. Thanks for your feedback.
XLMOTO.COM からの回答
We are happy to hear that you received good quality service quickly. Thank you for your feedback!
XLMOTO.COM からの回答
We're happy to hear that you had a great experience with our quick service and product! Thanks for your feedback.
Было приятно узнать ВАС
Мне понравился делать на этом сайте покупку. Они были общительными и точными.
2025年3月19日
XLMOTO.COM からの回答
Thank you very much for your kind words!
We’re really glad to hear that you enjoyed shopping on our website and that our team was helpful and accurate.
We truly appreciate your feedback and hope to serve you again soon!
XLMOTO.COM からの回答
We're happy to hear that you had a great experience with our fast service and product selection. Thank you for your feedback.
XLMOTO.COM からの回答
We appreciate your positive feedback regarding our prompt delivery and fair prices. Thank you for your review!
Honestly was skeptical
Honestly was skeptical, ordered the majority of my gear as I am a new rider and items I purchased are great!! Came on time!
2025年3月4日
XLMOTO.COM からの回答
We're happy to hear that you are having a great experience with the gear you purchased as a new rider! Thank you for your order and the positive feedback.
XLMOTO.COM からの回答
We appreciate your feedback and are glad you are happy with our service. We'll review our delivery costs. Thanks!
Incredibly impressed with price & shipping!
I am so incredibly impressed with XLMOTO!
Just bought a new bike and wanted a good, quality lock but found the options for ABUS brand of locks to be extremely expensive here in Canada.
So when I found the item on XLMOTO, it was a better deal for me to pay in US plus shipping plus customs/duties which was great. But the impressive part is that it shipped from Poland to Canada within a week! At first, I didn’t believe the estimated delivery date but sure enough, it even arrived 2 days sooner than expected.
As I gear up and setup my bike, I will DEFINITELY be returning to shop on this site… thank you for the great deal, and super-fast processing and shipping!! Great job by the team at XLMOTO!
(Purchased the GRANIT™ 68 VICTORY 12KS BLACK LOOP for my 2022 Honda CRF300L)
2024年12月6日
XLMOTO.COM からの回答
We're happy to hear that you were so impressed with your XLMOTO experience! We're glad the ABUS lock for your Honda CRF300L was a great deal, and that you received it so quickly. Thank you for the positive feedback!
Item is as described, delivered on-time
My order was prepared and shipped quickly, no issues at all. Moto pants arrived on-time, exactly as described.
2024年12月13日
XLMOTO.COM からの回答
We're happy to hear that your order was prepared and shipped quickly! We're glad the moto pants arrived on time and as described. Thank you for your positive feedback.
Quick delivery and an awesome jacket
2024年12月5日
XLMOTO.COM からの回答
We're happy you received your jacket quickly and that you find it awesome. Thank you for your positive feedback; we appreciate it.
Awesome prices, good quality products
I was always skeptical about this website, but when I made an order, I changed my mind.
Delivery time was good, product price - awesome, product quality - good.
Overall I'm glad I found this website, sure I'll make other orders from this website in the future.
2024年9月10日
自発的なレビュー
XLMOTO.COM からの回答
We're happy to hear that your initial skepticism changed after your order! It's great to know you were pleased with the delivery time, price, and quality. We appreciate your positive feedback and look forward to serving you again.
XLMoto always delivers excellent…
XLMoto always delivers excellent products at reasonable prices, swiftly, efficiently and without issues. I have bought many times from XLMoto and my expectations are always met, often exceeded.
2024年11月16日
XLMOTO.COM からの回答
We're happy to hear that you consistently receive excellent products from us at reasonable prices, with swift and efficient delivery. We appreciate your continued business and are glad our service meets your expectations.
Great store for motorcycle gear
Large verity of product and brands, very good process, reasonable shipping costs, excellent shipping time, very good visibility of the shipping process.
2024年11月4日
XLMOTO.COM からの回答
We're happy to hear that you had such a positive experience! It's great to know that you appreciated our wide selection, efficient process, and shipping visibility. Thank you for your feedback!
Size is too small and poor delivery options
Delivery was fast but only one option through DHL which double the price for me and made your discount useless. Moreover, the size turned out much smaller than expected wich made the gloves impossible to wear. Your size chart is confusing.
2024年9月23日
XLMOTO.COM からの回答
Hello,
thank you ver ymuch for your feedback.
We understand your frustration with the delivery options and sizing issues. We strive to provide a seamless experience, and we're sorry that this wasn't the case for you. We'll take your feedback into consideration as we work to improve our services.
Please get in touch with us through our cusotmer service, we would like to look into this case.
Sincerely,
XLMOTO
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。