Xtreme Pro Apparel レビュー 

187
•
TrustScore 5段階評価の4

4.0

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

What is like is the price children out grow Wrestling singlets quick .what i don't like is you cant communicate with anyone if you have an issue, the singlets run to small or to big,it also takes to l... もっと見る

5つ星のうち5の評価

We recently outfitted our youth wrestling team with these singlets and couldn't be happier. The quality far exceeds the price point; they're durable, comfortable, and perfect for the sport. What reall... もっと見る

5つ星のうち5の評価

Great product, great quality. Excellent response to my e-mails, friendly. It's obvious their product is custom made with each order, the singlet and compression shorts fit tight and comfortable, the... もっと見る

5つ星のうち1の評価

Very difficult to communicate with the correct people. Calling, texting, emailing all seemed to take forever. Because of this, our team order arrived after our state tournament. We paid for rush shipp... もっと見る

企業情報

  1. スポーツウェア店

当該企業による記述

Xtreme Pro Apparel is what you envy when you see other teams in their gear! We offer custom gear for a wide range of sports. You name the sport, we make the gear! Fully customizable art means unique designs made specifically for your team. Gear made by athletes means it will fit and look like it should! Competitively priced and solidly made in Colorado, USA, with outstanding turnaround times! First in the nation to offer neon glow-in-the-dark printing! We can set you up with a team store for easier ordering. We offer sample size kits, mats, medals, & belts, as well as special awards and trophies unique to your event. Large-format vinyl printing for team banners, stickers, car wraps, helmet decals, and more!


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

187件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(187)

過去12か月のレビュー数: 26件

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5つ星のうち5の評価

Great service!

They have great customer service. They were unsure about my mailing address, but after contacting me, I had my order in-hand less than 24 hours later. Great quality! Very happy with our new team singlets! Will order again.

2024年12月3日
自発的なレビュー
5つ星のうち4の評価

We have been trying to get in touch…

Over all not bad. The quality of the singlets is easily one of the best out there. Only issue we had was miscommunication on the time line. However they did an amazing job getting them to us SUPER FAST!!! (10 days). The design and colors are just as ordered. Over all we are very happy with them and thank them for their hard work.

2024年11月22日
自発的なレビュー
5つ星のうち5の評価

Communication was great with everyone…

Communication was great with everyone at Xtreme Pro Apparel as they worked thru any and all changes to get what I was looking for on my softball jerseys. Jerseys arrived quickly after final approval and I will use them again to design another jersey in the near future

2024年9月24日
自発的なレビュー
5つ星のうち2の評価

Not the best expirience

Overall a fair experience. Sizing does not seem to be true, asked for a sizing kit prior to ordering and got some push back (baseball jerseys). Also had an issue with pullovers we ordered that was never resolved. I followed up with the details they requested via e-mail and never heard back and just gave up.

Likely will not order from them again.

2024年2月1日
自発的なレビュー
Xtreme Pro Apparel ロゴ

Xtreme Pro Apparel からの回答

It looks like this review might not be accurate. We always offer size kits and samples to everyone, so we're not sure what kind of pushback you experienced.

We’ve asked for your order info to look into this, but it seems like you only provided two letters, and we don’t have any open tickets to investigate. If you’re a real buyer, we’d love to help resolve any issues.

Here's a link to our customer care department: https://xpagear.zendesk.com/hc/en-us/requests/new

5つ星のうち3の評価

Great Outcome, Pesky Process

I’ll start on a high note: the results, colors and quality are fantastic. The process to get them, not so much.

We set out to create a team store for our Martial Arts competitors, since they have always requested personalized gear. Rightfully so, kids and families love showing their team spirit. I was fortunate enough to come across this company through Instagram.

My true and honest feedback: The designing process all together is not user friendly + needs LOTS of development and upgrades. My original intent was to design Custom Team Baseball Jerseys, Quarter Zips, Jackets and Tshirts. *remember this*

This is where the development needs to begin: There are no solid proofs, providing examples, catalogs, etc. unless you DIG per individual sport.
Initially you fill out a request form select an appointment, and describe text color, item colors, placement of text, etc..
ISSUE - I was not only ghosted to my consultation appointment- after it was confirmed. I would call the number, leave voicemails and would never get replies back. The company appears to only have one line. Unfortunately, messages barely get to the designers. To add to this, none of our initial online requests had been considered nor had I received the correct online samples.

COMPANY COMMUNICATES MAINLY THROUGH TEXT, however reading comprehension and follow-up and clarifying questions are seldomly asked. And after a 1 hour phone call with the designer, a week later, our proof came back as if our conversation never happened. The proof sent to me was NOTHING I had requested. Only an initial tshirt with NO LOGOS or pictures that I had sent in and provided. All that was sent to me was a simple tshirt design that could’ve been put together as a word document. * remember I had requested: Custom Team Baseball Jerseys, Quarter Zips, Jackets and Tshirts

Communication could use some development too: After this call, everything was via text from 3 different numbers and people at various times. It took them 2 weeks to switch the color of socks before removing it from our team store because they never told us there was a specific quantity we had to fill for it to stay up online. However, not every item requires a minimum to order (like Tshirts or Jackets or quarter zips)

Communication on deadlines is ideal when dealing with teams that have seasons. It is written at the top of the team store that processing and shipping could last an additional 5-7 weeks before its arrival. It took them 2 weeks to mention it would cost $55 to expedite my order.

I keep getting bombarded to review the company even though I’ve already reviewed on Google. I now ask to please stop being reached out to about ordering wresting gear or items my team doesn’t need.

2024年3月15日
自発的なレビュー
Xtreme Pro Apparel ロゴ

Xtreme Pro Apparel からの回答

This review may not be from a genuine buyer and could unfairly damage our reputation. The claim that we don’t provide solid proofs is incorrect; we always offer free proofs for every design. As for communication with our designers, all customer requests go directly to our art department, and our artists have one business day to respond to any requested edits.

The reviewer mentioned a one-hour call with our designers, which isn’t possible since our artists don’t communicate directly with customers. Our sales team handles all customer interactions. He also criticized a design for being overly simple, but everything we create is done by professional artists in Adobe Illustrator and Photoshop.

Additionally, they haven't provided any order details when requested—just the letters 'ZP.' It was stated we only have one phone line, yet later, contradicting what they wrote, they claimed to have received texts from three different numbers. Our official sales line is +1 513-866-7180.

He mentioned minimum order quantities, which is inaccurate; we don’t require minimums for the items he listed. Lastly, our turnaround time is 3-5 weeks, not 5-7.

Unfortunately, Trustpilot allows reviews like this that don’t reflect our practices.

5つ星のうち1の評価

No numbers on any of the products.

We purchased jerseys from them and everything was awesome until we received the jerseys. Jerseys were awesome but they didn't have numbers on any of the jerseys. Called and asked whats up with no numbers and they noted that the jerseys must be custom numbered, and each order must be custom. This is something that they had initially stated they would take care of.

Long story short they offered a solution that they knew would not fit our schedule and we ended up going to another vendor for numbers. I've used their gear before and expected a much better experience especially from a local company. It a real shame because we intended on buying our whole club new jerseys in the coming year and recommending to our league that we use them for all apparel.

2024年7月22日
自発的なレビュー
Xtreme Pro Apparel ロゴ

Xtreme Pro Apparel からの回答

Hi Rich,

Your team's order didn't include a list of numbers. The invoice clearly stated "NO NUMBER PERSONALIZATIONS" in all caps before the jerseys were paid for that your rep reviewed. Additionally, the spreadsheet we received from your team only specified numbers for 9 jerseys.

We were given numbers for just 9 of the 40 jerseys, and we've made those with the correct numbers.

We’ve offered you two solutions. You could return the jerseys to us, and we’ll apply the numbers or provide a new set. We haven't heard back from your team regarding these options.

Given that the spreadsheet did not include numbers, which we clearly stated in all caps, and your team didn't provide us with numbers to put on the jerseys, we cannot be held responsible for this oversight.

5つ星のうち5の評価

We are hooked!! See you soon!…

We are a brand new Wrestling Club in Ellenwood, GA. Just this year beginning from scratch. I knew I wanted a bold look for my wrestling team, but I also wanted them to feel good. Like Deion Sanders if you look great, you play great! Through many many searches, we found what we were looking for with you. The quality of the product, it’s feel color and fit! Customer Service went above and beyond, the professionalism and the “whenever availability” of the assistance giving goes far beyond what we expected. We are hooked! See you soon!

2024年7月6日
自発的なレビュー
5つ星のうち1の評価

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
After my team had received our order I had contacted the company because of missing items on our order. We were missing 61 pairs of socks, missing one jersey with a duplicate of another, and were missing 3 pairs of shorts. While this was being reviewed a mistake that was made by their employee on our quote and invoice was discovered. The mistake was that the price ($995.00) of the shorts on the order was not included, nor added into the quoted total. When this was discovered after requesting our missing items, we were contacted asking to remit the issue. We answered that because we based our fees to our players on the quote given we could not pay the additional cost. The response from the company was that they would hold any corrections to the order and any shipment of future product until we paid the additional amount and offered a 10% discount on a future order which I found insulting. My organization is being held responsible for a mistake on their end. We were given a quote for an order, that amount was paid for that order and we did not receive all items in the order.
They claim to be a reliable, customer-first, family-owned business and that is anything but true.

2024年4月9日
自発的なレビュー
Xtreme Pro Apparel ロゴ

Xtreme Pro Apparel からの回答

John,

We noticed that you received 31 pairs of custom shorts, typically priced at $45 each, without completing the payment. That's a total of $1,395 worth of merchandise that your school didn't pay for but still received. To assist with the cost, we offered a discounted rate of $32 per pair. However, it's important to remember that you were aware of the original pricing and you were given pricing upfront during the artwork/ sales process.

It's also important to remember that any custom product ordered must be paid for. We understand these uniforms are for a middle school, and it's crucial to ensure proper transactions are completed.

Currently, your account is on hold until the payment for the shorts is settled. This means no additional shipments, including socks and remakes, will be processed until the outstanding balance is cleared.
We kindly request that you settle the payment for the shorts so we can resume your orders.

If you have any questions or need assistance with the payment process, please don't hesitate to reach out.

Thank you for your understanding and cooperation.

5つ星のうち4の評価

Everyone liked the uniforms

Everyone liked the uniforms. We had problems with missing items and misspelled names. Getting these mistakes fixed was not an easy task but they were fixed. Will probably order more next year. Just have to order them earlier.

2024年4月19日
自発的なレビュー
5つ星のうち1の評価

Poor quality product

Poor quality product. Refusing to refund after multiple girls pants have either a broken zipper or a ripped seam in the butt after only 1 -4 wears. We haven't even begun our season yet and allready have to purchase new pants for all girls. Stay away will not refund quality and fabric is horrible . Some girls wore 1 time before they had issues and others only 4. We most definitely did NOT wear an entire season . Our season starts Tuesday the 28th of May!!! Poor poor quality !!!!!

2024年3月30日
自発的なレビュー
Xtreme Pro Apparel ロゴ

Xtreme Pro Apparel からの回答

This is not true, you purchased in November of 2023, 6 months ago. You wore them for an entire season, and now you want all-new replacements. Our warranty will not cover this, nor would any other custom sublimation shop.

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