Xtreme Pro Apparel レビュー 

Xtreme Pro Apparel からの回答

2023年12月26日

Michelle,

To ensure accurate colors, we kindly request that all customers double-check before making a payment. The pantones chosen can be found in the top left corner of your mockup. We show that you approved these specific pantone colors before making payment on 11/20/23.

If you require a different color on another order, please provide us with the Pantone # from the pantone chart placed on your invoice.

As we strive for perfection, we encourage customers to select their desired shade of color. This is why we offer a Pantone sheet that we ask you to review and require your approval of colors and mockups before finalizing payment.

Secondly, we have a highly capable phone support staff and sales staff who are readily available to provide answers over the phone. However, if you require assistance from our customer care department, they require you submit a written claim. This ensures that any issues can be accurately addressed and resolved.

We understand the importance of your team's needs, which is why we went above and beyond by allowing you to produce just 5 singlets instead of the usual 7-piece minimum. And to further assist your team, we maintained our regular price of $29.99 per singlet. We are dedicated to providing exceptional service and have made every effort to ensure your satisfaction throughout this process.

Xtreme Pro Apparel からの回答

2023年12月21日

Douglas,

Your partnering coach, James McFillin, has already provided a review for the same team. Therefore, we will be responding with the same feedback.

We'd like to clarify the details of the situation. You gave your approval for the mockups that included the specified pantones. We have evidence demonstrating that the pantone you approved is the one you received.

Additionally, you threatened to publicly criticize us unless we provide you with complimentary singlets in a new gold color that you personally envisioned. We extended an offer of discounted singlets priced at $22, as we were not at fault in this matter. However, you declined the offer and maintained a position of no fault. Your resolution expectations are not feasible and outside our policy.

Xtreme Pro Apparel からの回答

2023年12月21日

Courtney,

Our dedicated customer care team is committed to resolving any issues promptly by thoroughly examining all the details. I'm pleased to inform you that your fight shorts are currently being reprinted at no additional cost, and your order of 8 singlets is being worked on. Please keep in mind that if the problem stems from a manufacturing error, we will always prioritize serving our customers. We kindly request that you consider revising your review, as we are actively working towards rectifying your order.

I wanted to provide you an update on the latest developments, even though I am aware that you have discussed this with our care team already.

Xtreme Pro Apparel からの回答

2023年11月20日

Dear James,

We'd like to clarify the details of the situation. You gave your approval for the mockups that included the specified pantones. We have evidence demonstrating that the pantone you approved is the one you received.

Additionally, you threatened to publicly criticize us unless we provided you with complimentary singlets in a new gold color that you personally envisioned. We extended an offer of discounted singlets priced at $22, as we were not at fault in this matter. However, you declined the offer and maintained a position of no fault. Your resolution expectations are not feasible and outside our policy.

Xtreme Pro Apparel からの回答

2023年11月20日 に更新

Hi Caty, Our brand focuses on offering made-to-order items, meaning that processing an online order can take up to 8-15 business days - not including shipping time and production in the regular season. This is indicated in our FAQs as well as the confirmation email sent after each purchase – unfortunately, we cannot cancel once it has been placed since it's already being produced. Many other wrestling companies have a similar process too. However, if this was missed or miscommunicated somehow, I apologize. If you need more information on our order process you can read about it here.

We promise to work as efficiently and quickly as possible to fulfill orders and appreciate your patronage.

Please message us if you would like a discount code.

Xtreme Pro Apparel からの回答

2023年11月20日

Hi Kim, Our brand focuses on offering made-to-order items, meaning that processing an online order can take up to 8-15 business days - not including shipping time and production in the regular season. This is indicated in our FAQs as well as the confirmation email sent after each purchase – unfortunately, we cannot cancel once it has been placed since it's already being produced. Many other wrestling companies have a similar process too. However, if this was missed or miscommunicated somehow, I apologize. If you need more information on our order process you can read about it here.

We promise to work as efficiently and quickly as possible to fulfill orders and appreciate your patronage.

Please message us if you would like a discount code.