xteamwear.com レビュー 21

xteamwear.com からの回答

2026年3月3日 に更新

We are very sorry to have seen your review on Trustpilot regarding product sizing and customer service experience. We are deeply concerned to learn that the clothing you received was the wrong size and that you felt you did not receive the assistance you deserved, as providing high-quality products and satisfactory customer service has always been our core objective.

Regarding the customer service communication issue you mentioned, I personally checked our system records and inquiry logs immediately to determine at which stage we overlooked your request. Currently, we have not found any inquiry records related to you. This may be due to a system technical issue or an email omission, and we sincerely apologize if this has made you feel neglected.

We sincerely hope to regain your trust and resolve the issue of the sizing running small for you. To make up for your inconvenience, I have prepared the following solution for you:

Exclusive Reorder Discount: If you are willing to try exchanging for a larger size, I will offer you a 50% discount as compensation.

Size Consultation Service: To ensure a perfect fit for your re-ordered size, our professional consultants can provide you with one-on-one sizing advice.

You can reply directly to this email or contact me

xteamwear.com からの回答

2025年12月25日

Hi Travis Mackey,

Thank you for your wonderful feedback! We’re thrilled to hear that the logo, delivery speed, and value met your expectations.

It’s great to know the 5th grade boys basketball team in Oklahoma is enjoying their reversible jerseys! ⚽🏀

We look forward to helping you with your next order.

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi Holly Anne,

We sincerely apologize for the inconvenience and for the delay in our response. This is not the level of service we aim to provide.

Thank you for bringing this to our attention. We’ve followed up internally to ensure your message is reviewed, and our team will reach out to you shortly to resolve the missing uniforms issue.

Please rest assured that we take this matter seriously and will make sure it is handled properly as soon as possible.

Thank you for your patience and understanding.

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi Austin Lee,

Thank you for your detailed feedback — we really appreciate you taking the time to share both what you liked and what we can improve.

Your suggestions regarding short length options and clearer sizing guidance are very helpful. We’re actively working on improving our size charts and making them easier to find, as well as offering more fit options to better match personal preferences.

Thanks again for choosing XTeamwear and for the helpful advice you shared with other customers.

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Thank you for the kind words! We’re so glad to hear that Jimmy provided you with a great experience.

We’ll be sure to share your feedback with him — he’ll really appreciate it!

Thanks again for choosing XTeamwear.

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Thank you so much for your continued support! We’re really happy to hear that your recent orders have been much better.

Knowing that you and your players love the kits means a lot to our team. We’ll keep working hard to improve and deliver even better experiences moving forward.

Looking forward to supporting your team again soon! ⚽

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi Antonio Newton,

Thank you for your honest feedback. We’re sorry to hear that your overall experience wasn’t as smooth as it should have been.

At the same time, we’re glad you were satisfied with the quality of the design and the final product — that truly means a lot to us.

We’re actively working on improving our service and processes, and your feedback helps us do better.

If there’s anything we can assist with or improve on for your next order, please feel free to contact us.

support@xteamwear.com

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi lytho pereira,

Thank you for your support! We’re glad to hear you’re happy with the quality of our jerseys.

Looking forward to serving you again soon! ⚽

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi Ismael lizalde,

Thank you for your review. We’re a bit concerned, as XTeamwear does not currently offer any commission or affiliate payment programs.

It’s possible there may be some confusion with another company or platform. We’d really appreciate the chance to clarify this with you.

Please contact us at support@xteamwear.com and share more details, so we can look into this and make sure everything is properly addressed.

Thank you for your understanding.

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi Shaw W ,

Thank you for your great feedback! We’re glad to hear you had an easy experience and that you’re happy with the look, comfort, and lightweight feel of your custom jersey.

We appreciate your support and hope to work with you again on your next order! ⚽

— Team XTeamwear

xteamwear.com からの回答

2025年12月25日

Hi Richmond,

Thank you so much for taking the time to share such a detailed and honest review — it truly means a lot to us.

We completely understand the initial hesitation when ordering custom jerseys for the first time, so we’re especially happy to hear that Jimmy was able to guide you patiently through the design and sizing process. We’ll be sure to pass your kind words on to him — he’ll be thrilled!

It’s great to know the delivery speed, quality, and printing exceeded your expectations. We always aim to deliver both reliable service and products that teams can trust for the long run.

We’re already looking forward to your second order and truly appreciate your recommendation. If you ever need assistance again, Jimmy and our team will be here for you. ⚽

— Team XTeamwear

xteamwear.com からの回答

2025年6月13日

Thank you for your kind review! I'm glad to know the shirts arrived in perfect condition and that you were satisfied with the quality. I really appreciate your kind words about Jimmy; it's great to know he was attentive and helped you with the design and order. Your recommendation means a lot to us, and we encourage you to return whenever you need. We hope to see you again soon!

xteamwear.com からの回答

2025年6月3日

We’re so grateful for your continued support — it truly means the world to us!

Thank you for recognizing our quality, price, and service. We’re glad to hear you had a great experience again, and we appreciate your thoughtful advice to future customers about planning ahead.

We’ll keep working hard to deliver even better products and faster service.

Can’t wait to help with your next team order! ⚽

— Team XTeamwear

xteamwear.com からの回答

2025年5月27日

Hi Tom Haines,

Thank you so much for your kind words! We're thrilled that you love your custom gear.

We hope to serve you and your team again soon — you’re always welcome at XTeamwear!

xteamwear.com からの回答

2025年5月27日

Hi Kelly Oldt,

Thank you so much for your kind words! We're thrilled that you love your custom gear.

We hope to serve you and your team again soon — you’re always welcome at XTeamwear!

xteamwear.com からの回答

2025年5月27日

Hi Mr Martin Larkin,

Thank you for your honest feedback, and we're very sorry you had trouble reaching us.

We’ve recently upgraded our customer service system to reduce response time and make sure every message gets answered.

If your issue is still unresolved, please email us directly at support@xteamwear.com and we’ll prioritize your case.

Your experience matters to us. We’re committed to improving and appreciate your patience.

We hope to earn back your trust.

— The XTeamwear Team

xteamwear.com からの回答

2025年5月27日

Hi nic zuo,

We're grateful for your recommendation! It means a lot to our team to know you had a positive experience.

Thanks for trusting XTeamwear — we’ll keep striving to deliver excellence.

xteamwear.com からの回答

2025年5月27日

Hi Elbio Guedilla,

We're truly sorry to hear about the delay you experienced. We understand how important timely delivery is, especially for team events.

Please know that we've been actively improving our shipping process and carrier partnerships to prevent such delays in the future.

We’d love to resolve this for you — please contact our support team at support@xteamwear.com， and we will make this right.

Thank you for your feedback. It helps us do better.

We hope to earn back your trust.

— XTeamwear Support Team