Had a great experience with Yachtneeds.com. They were the only source for what I was looking for, and was at a very reasonable price point. Prompt enough delivery and no issues when I needed to track... ãã£ãšèŠã
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Worked together With Tony from Yachtneeds for a project of his. Commuication was excellent and fast. A lot of back- and forward was necessary for finishing this project and it all was flawless. I... ãã£ãšèŠã
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One of the best international boat suppliers I have ever experienced. Top notch customer service, well stocked, reasonable prices. Where work is done, mistakes are made. But Tony Stout goes abov... ãã£ãšèŠã
The immediate response to my issue of ordering natural soaps was impressive, however, I noticed that after resolving my issue & ordering more soaps to show my appreciation, your company changed the we... ãã£ãšèŠã
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YACHTNEEDS marketplace, the largest marketplace for superyacht and maritime products.
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24 Boulevard Princesse Charlotte, 98000, Monaco, ã¢ãã³
- 0640611013
- tony@yachtneeds.com
- yachtneeds.com
4.6
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Screwed after giving a good review
The immediate response to my issue of ordering natural soaps was impressive, however, I noticed that after resolving my issue & ordering more soaps to show my appreciation, your company changed the website to an order minimum which forces future orders to be â¬25 or more...that really sucks!!! I feel like ordering more to display my appreciation only screwed myself & others from ordering less than â¬25, which not everyone can afford. My sister wanted to get some after seeing my soaps & that's when we noticed the order minimum being added to the website. Lame ð
2023幎5æ26æ¥
YACHTNEEDS ããã®åç
Hi Monique. Thank you for your time in writing this review. I'd like to share a little bit of information in order to clarify this particular situation.
We are a marketplace in which we have a large number of sellers who sell their products on our website. These sellers are hand selected by our team in order to make sure we bring to our marketplace a high level of sellers and products on offer.
In your particular instance we are sorry you have had an unpleasant experience on YACHTNEEDS however, at no time have any products been set to a min order quantity by us, or our seller. This is not possible.
This particular seller no longer sells products on our marketplace. The products you ordered, received and enjoyed (as you wanted to order more) can no longer be shipped into Spain as they are cosmetics and there are laws pertaining to cosmetics in certain countries being shipped cross-borders.
We know you are happy with the products you received and in the correct time frame which is great but you're unhappy that they are no longer available on our marketplace. For this we have no control over and we are sorry to have left you in a position you can no longer order these soaps from YACHTNEEDS.
I have emailed you in the meantime offering our assistance to source these particular products for you within Spain so they are not being sent cross-borders. I have not heard back from you but we are happy to source these should you wish.
BR Tony Stout - CEO and Founder.
Yachtneeds were excellent and theâŠ
Yachtneeds were excellent and the communication was perfect as is the product.
2023幎10æ7æ¥
YACHTNEEDS ããã®åç
Thank you for you positive review Denis. It is very much appreciated and we are happy to hear you have had a great experience on YACHTNEEDS. HOpe to see you back soon!
YACHTNEEDS ããã®åç
Thank you for your 5 star review François. We are delighted to hear you had an excellent experience on YACHTNEEDS.
Follow up and efficiency
Although the company had issues with the courier company, they did their best to solve the problem and see that I receive my order. Of course it took a bit longer to be delivered, nevertheless their efforts were appreciated.
2023幎7æ6æ¥
YACHTNEEDS ããã®åç
Thank you for your review Evi and we do apologies for the delay you experienced with UPS shipping.
Reviews like your help us better our platform and this will enable us to improve our shipping methods.
Thank you and we are happy to hear you had a pleasant experience on YACHTNEEDS.
The customer service is even betterâŠ
The customer service is even better than the last time. Thank you for making my purchase a good experience (even when I asked for a product that wasnât on the website they went beyond my expectations looking for the product that I needed and they shipped it to me). Thanks again
2023幎9æ15æ¥
YACHTNEEDS ããã®åç
Thank you for your 5 star review Nicole. We are extremely happy to hear you have had an even better experience than the previous.
Quick Professional Service
2023幎8æ28æ¥
YACHTNEEDS ããã®åç
Thank you for your 5 star review Philip. We are very happy to hear you have had a great experience on YACHTNEEDS marketplace
Great Service
Purchased many items from Yacht Needs. These guys will do anything to help source products that you canât find. Great support staff and great service.
2023幎3æ15æ¥
YACHTNEEDS ããã®åç
Thank you Craig for your continued support by using YACHTNEEDS. Once again, we're happy to hear you have had a great experience using our platform.
I had all help from your colleague Lisa
I had all help from your colleague Lisa! Quick responses, etc.
2023幎6æ21æ¥
YACHTNEEDS ããã®åç
Thank you for your feedback Maria. Customer Care is the backbone of our company, so we're very happy to hear you have had a great experience on YACHTNEEDS marketplace.
YACHTNEEDS ããã®åç
Thank you Zoran for your positive feedback. It's rewarding for us to hear you have had a great experience. Hope to see you again on YACHTNEEDS soon.
Very good, friendly and courteous customer service. Fast delivery and uncomplicated payment process.
Reliable, friendly, helpful.
2023幎3æ16æ¥
YACHTNEEDS ããã®åç
Thank you Jutta for your valuable feedback. We are so glad to hear that you love our product!
Yachtneeds has gone above and beyond toâŠ
Yachtneeds has gone above and beyond to assist me. They have delivered excellent produce every time I needed help. They are well experienced and very well connected. Highly recommended.
-Chef Richard
2023幎9æ1æ¥
YACHTNEEDS ããã®åç
Thank you Richard for your 5 star review. We are glad to hear our service and platform has met your expectations.
Excellent service
Excellent service, my order was delivered fast and the process to order was easy and efficient.
I would highly recommend it!
2023幎9æ26æ¥
YACHTNEEDS ããã®åç
Thank you for your valued feedback Joshua. We are glad to hear you have had a great experience on YACHTNEEDS.
Great service
Products received, service was great. Would highly recommend Yachtneeds.
2023幎7æ12æ¥
YACHTNEEDS ããã®åç
Thank you for your feedback Michael. We are happy to hear your experience was excellent.
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